Unable to make calls on new iPhone5

Just got my iPhone 5 today. Plugged it into my Mac Pro and everything was transferred from my 4S to 5. However, when I tried to activate the phone, I got an error message. About 1 hour later, I received an email from Apple saying that my phone is now activated. The catch is, I am still unable to place and receive calls. Everything else is working normally, so it seems like it's a network problem. I called AT&T but the wait is over an hour. Any ideas?

Spent an hour on the phone with AT&T.  All they did was blame Apple and tell me to go into an AT&T store and have the SIM replaced.  What baloney.  I got off the phone and did the following for 2 new iPhone5 units:
1.    Turn new iPhone off then on again.
2.    Go to Settings.
3.    Go to General.
4.    Go to Reset.
5.    Select "Erase all Content and Settings".
6.    Confirm "yes" to both confirmations that you want to do this action.
7.    Allow the phone to erase completely, shutdown and re-start automatically.
8.    After the full re-start, your iPhone5 will be back up and at the language screen, like out of the box.
9.    Go through the activation steps as normal and prompted. (I went through an iCloud backup for prior iPhone).
10.  Phone should have complete service after these steps.
Note:  A few folks who have done this had to do a full wipe more than once.  I had no problem with 2 new phones
first restore shot.  Good luck!
P.S.-Don't listen to the babble AT&T is putting out.  Two different managers gave completely different stories.

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