Unable to order item and have delivered

I've been trying to order the Igloo chest freezer item FRF500 and even though it says it's available for delivery, when I go to checkout, it will not deliver to my address. The item shows in stock at a local store, but I need to have it delivered and can not pick up. Can anyone assist?
Thank you
Joe

Hello Joe,
I'm disappointed to hear that you've run into trouble placing your order for the Igloo chest freezer on our website. Certainly it isn't our goal to create aggravation and I apologize for any inconvenience you may have endured.
Generally speaking, when you encounter an issue like you describe, it means that -- while the product is still an active item in our product assortment -- the warehouse serving your area does not have the product available to deliver to you. In those circumstances it is best to contact or visit your local store for available options.
I hope this helps. I'm grateful that you wrote to us with your concerns.
Sincerely,

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Hi DongWoo,
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Hi,
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User-exit in VA01/VA02 to add order item and condition price

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Hi,
I am here as i got horrible experience with HP.
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Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
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Thank you.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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hi Radha, how are you ?
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Thanks for your help but your solution doesn't give any clue/solution to my problem
I checked the customer master for shipping-> Partial delivery tab for fully delivered & partailly delivered cases. All the customer masters have same setting. This is confired by checking in the table KNVV.
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Rajeev

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Hi,
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Unable to order item and have delivered

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