Unable to print 2 sided copy from mac and from hp printer

Im unable to make 2 sided copies on the flat bed and from printing from my macbook. First I tried printing on flatbed of hp printer I selected 1-2 sided copy I put down 1st page to copy then an error message "Job canceled the selected paper or tray cannot be used for copying on both sides of page:Job canceled". Then I tried printing from my mac on printer settings I selected 2 sided printer and still the pages printed one by one (not 2-sided copies). I dont know what else I can try maybe theres something Im missing it shouldnt be this difficult to print the 2sided option.

Hi wbclemen,
Follow the steps in the document below, and let me know what you find out?
Troubleshooting Print Quality Issues
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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THIS might be of some help.
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Time Machine restore: http://support.apple.com/kb/ht1427
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http://support.apple.com/kb/DL1399
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http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
=======================
MacMind
Certified Member of the
Apple Consultants Network
Apple Certified (ACHDS)
E-mail: [email protected]
Phone: 1-408-454-6649
URL : www.MacMind.com
=======================

I am unable to print PDF's using either Adobe Reader or Safari. In Adobe Reader, I get an error message from my Cannon printer that says, "/usr.libexec/cups/filter/pstocupsraster failed". In Safari, I can only print the first page of a PDF.

To try to resolve this problem, I have done the following actions.
1 - I have run Disk Warrior.
2 - I have repaired permissions.
3 - I have deleted all plist that are either Cannon or Adobe.
4 - I have downloaded and installed the lastest versions of Adobe Reader and the Cannon printer drivers.
I am still unable to print PDF's.
In Safari, I can print only the first page. In a multipage PDF, Safari only seems to recognize the first page.
In Adobe Reader, I get an error message from my printer: "/usr/libexec/cups/filter/pstocupsraster failed".
Any help would be greatly appreicated!

Quit Safari.
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☞ If running an older version of OS X, select Go ▹ Go to Folder… from the Finder menu bar and copy the line below into the text box that opens:
~/Library
Delete the following items from the Library folder:
Caches/com.apple.Safari/Cache.db
Preferences/com.apple.quicktime.plugin.preferences.plist
Preferences/QuickTime Preferences
Relaunch Safari and test.
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Select "/var/log/cups/error_log" from the file list. Post the messages from the time of the last printing attempt.
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Hi @birdhouse632 , do you run into an error when copying from your printer? Please check your printer firmware and install the latest firmware using the printer front panel as shown here.
Although I am an HP employee, I am speaking for myself and not for HP. *Say thanks by clicking the "Kudos! Star" which is on the left* Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves
I work for HP but my posts and replies are my own.
I work for HP but my posts and replies are my own.
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else .....

Unable to Print 2-Sided on L7780...

Hello...I have a L7780 that has worked fine for approximately a little over one year. I was printing from Tray #2 (legal-sized paper) the other day & suddenly experienced numerous paper jams. Multiple times, I had to remove the duplexer, as well as open the print-carriage access door to clear the jams. Eventually, I was able to resolve the issue & printing resumed in a normal fashion.
Today...I wanted to print a PDF document & found that it was only printing one side of each page; however, 2 sides would successfully print intermittently. I checked all of my settings & tried again, to no avail. I thought that perhaps it was the document. I tried another PDF document & then a Word document...same results.
I aligned & cleaned the printheads, as well as ensured that the printheads were in correctly. I also calibrated the linefeed. I checked to make certain that the duplexer was inserted correctly ~ I removed it & reinserted it. The printer will feed the paper back through, as it always has...it simply will not print on both sides of the paper consistently, as it is supposed to.
I am unable to print a 'Self-Diagnostic' page ~ only a very tiny strip of the heading of this document will print.
I also went into the printer properties to make sure that my accessories were installed...I uninstalled & re-installed them. I have unplugged & plugged the printer back in the socket.
There are no alerts that come up after the printer boots up & runs through its self-diagnostics.
I have also tried to print from both trays.
Additionally, I installed the S/W listed below...
HP Officejet Pro Full Feature Software And Driver
I am very concerned, as this is a replacement for another printer (different model) & the duplexer was the problem w/the previous printer. I appreciate any suggestions or input that anyone might have.
I use this printer wirelessly & my OS is Vista Ultimate 64-bit.
Thank you!
Dana.
Message Edited by Dangerous_D on 01-09-2009 11:37 PM

Apparently, I have similar problem as yours. My L7780 wireless all-in-one printer worked perfectly fine for a bit more than a year but now the printer kept on popping an error message that says out of paper, load paper when printing two-sided documents. At first, it prints 2-sided erratically and then deteriorates with that error message popping up after every 2-sided printing attempt. I have tried every possible solution (e.g. using different tray, fan the paper stack and re-insert, re-startting both printer and computer, and so forth) but none was successful. I paid $500 for this unit with no third party warranty coverage. Sigh...
Dangerous_D wrote:
Hello...I have a L7780 that has worked fine for approximately a little over one year. I was printing from Tray #2 (legal-sized paper) the other day & suddenly experienced numerous paper jams. Multiple times, I had to remove the duplexer, as well as open the print-carriage access door to clear the jams. Eventually, I was able to resolve the issue & printing resumed in a normal fashion.
Today...I wanted to print a PDF document & found that it was only printing one side of each page; however, 2 sides would successfully print intermittently. I checked all of my settings & tried again, to no avail. I thought that perhaps it was the document. I tried another PDF document & then a Word document...same results.
I aligned & cleaned the printheads, as well as ensured that the printheads were in correctly. I also calibrated the linefeed. I checked to make certain that the duplexer was inserted correctly ~ I removed it & reinserted it. The printer will feed the paper back through, as it always has...it simply will not print on both sides of the paper consistently, as it is supposed to.
I am unable to print a 'Self-Diagnostic' page ~ only a very tiny strip of the heading of this document will print.
I also went into the printer properties to make sure that my accessories were installed...I uninstalled & re-installed them. I have unplugged & plugged the printer back in the socket.
There are no alerts that come up after the printer boots up & runs through its self-diagnostics.
I have also tried to print from both trays.
Additionally, I installed the S/W listed below...
HP Officejet Pro Full Feature Software And Driver
I am very concerned, as this is a replacement for another printer (different model) & the duplexer was the problem w/the previous printer. I appreciate any suggestions or input that anyone might have.
I use this printer wirelessly & my OS is Vista Ultimate 64-bit.
Thank you!
Dana.
Message Edited by Dangerous_D on 01-09-2009 11:37 PM

UNABLE TO PRINT TO TOSHIBA FIERY COPIER AFTER 10.6 UPGRADE

I have upgraded my OS to 10.6 and in doing so the OS has killed my printer.
I am printing to a high end Fiery Toshiba e-studio311c.
For those not familiar, a fiery is a rip device, when your Mac prints to it, the desktop printer spools to the Fiery Server, where it prints out directly and then goes into a queue. I didn't have any problems printing on 10.4..
My dedicated rip software which allows me to view and connect to the Toshiba server is still working fine. I KNOW it is not the printer server. I can login and reprint old archived jobs.
The new setup is a joke. I have re-added and reinstalled all my fiery software.
The PPD Drivers I have are old but the most up-to-date.
I have re-setup the printer in both IPP and LPD neither way matters.
If I select the proper PPD the the error I get is
"Connected to printer…"
"Network host '192.168.1.195' is busy; will retry in 20 seconds…"
It never completes.
If I select the "Generic CMYK" PPD the the error I get is
Status: ERROR
"The printer software was installed incorrectly."
"Please reinstall the printer’s software or contact the manufacturer for assistance."
I have called tech support to Apple - Each time I felt like I was getting my teeth pulled. The technicians were like reading from scripts and the solutions offered were, " oh just go back and reinstall 10.4 and be mindful to do a full erase "
* extend finger * When I asked to be promoted up the tech support ladder I got transferred to another tech (let's lean over to the cube next to us and see if he notices I give him the same lame answers * chuckle chuckle *. This tech gave me the same answers and directed me here
I called Toshiba, which referred me to to the people who sold me the copier,
They shrugged.
I called Toshiba again, they referred me to their electronic devices division, who referred me to their copier division, which referred me to to the people who sold me the copier, which referred me to to some other division of Toshiba's.
These people were of no help and said we are waiting on EFI - They referred me to Toshiba's PR company, who referred me to Fiery's public relations answering machine. No answers and I don't expect any.
I think this whole mess is directly related to the abandonment of Appletalk in 10.6. Snow tiger needs a warning label on the box. "Warning, blood you see is the 100% magenta from your printer."
At this point, I ask you my internet friends - Any advice? I need work around solutions.

Hi there.
I have several Canon devices that are using Fiery RIPs (albeit on Canon's they are called imagePASS and imagePRESS). Names aside, I have found that there are a number of limitations with the Fiery drivers on 10.6.
The first is that the driver installer requires Rosetta to be installed on the Mac. If you simply added the printer by browsing to the PPD, then there is a chance that the plugins referenced in the PPD are not present on your Mac and will cause problems with certain printing functions. So, I would suggest that if there is an installer for your model of Fiery, then run that installer but beware that your Mac may need to connect to the Internet to download Rosetta. Alternatively, you can manually add Rosetta by running the Optional Installs package located on your Snow Leopard DVD.
With the driver installed correctly, the error about the software not being installed correctly is due to a permissions error with the cups filter folder. EFI have posted an update that can resolve this error message, providing your RIP is running System 6. A Config page will confirm this under the System Info heading. You can download the CUPS filter update from EFI via this link.
Regarding the use of LPD, the Fiery's often require a queue name of print (and it must be entered in lower case). If you do not enter the queue name correctly then you can get the busy errors you mention in your post.
If you were using AppleTalk previously, you would have seen the print queue advertised and probably the direct and hold queues also. As for IPP, I never had much success with using this as a protocol. Personally I prefer HP Jetdirect-Socket (which connects to RAW Port 9100 on the Fiery). This is typically what Windows queues will default to and can be a more stable connection than LPD.
To end this reply, I suggest you go easy on Apple support. These folks aren't trained on network printer setups or issues but then they should not have to be. Toshiba should be providing you with your support and if they cannot then take it up with their management. It is not good enough to shrug shoulders and cry poor. If they cannot help, then tell them you are taking your business elsewhere. The wheel that squeaks always gets the best support...
One last thing. Get your head out of the past and stop crying for AppleTalk. It always amuses me that people want the latest operating system but then want support for outdated protocols and products. AppleTalk was rubbish on large networks. Yes it allowed you to see the printer on the network but it never happily co-existed in an IP-based network and was often the cause of lost connections.
We can't fear change....
Pahu

Unable to print 2 sided copy from mac and from hp printer

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