Unable to publish to RoboHelp Server 7

When I attempt to publish a RoboHelp 7, Webhelp Pro project
to RoboHelp Server 7 it creates the files on my computer but when I
select Publish, it generates the error "Warning: Failed to
publish to "Robohelp 7 Server". reason: Unable to
connect to the RoboHelp server on 'ip address'." The login
and password have administrator rights. Does anyone have and idea
why it will not publish to the server.

We discovered an incorrect URL. We no longer get the error
message however, we are still unable to publish to the server.
WebHelp Pro creates the files and, after I click Publish, it
displays the progress graphic and never finishes. The progress bar
never changes and I have to use Task Manager to end the RoboHelp
program. Has anyone else encountered this problem?

Similar Messages

  • Cannot publish to Robohelp Server 8

    Hello All,
    Well let me start by stating that I am a systems administrator but I have had no experience setting up Apache, Tomcat or Robohelp Server.
    This bomb has been dropped in my lap cause I am typically the goto guy. The company has an intranet site with a help section that was created and currently resides on a windows 2000 server with RSC 2.3, and RoboEngine 4.1.  I have been tasked with setting up new server which will be windows 2003 server 32 bit OS.
    Ok. I have followed all the Robohelp Server 8 getting started instructions (page5-6) on how to setup Apache Web Server with the Tomcat servlet for Robohelp server 8. I feel darn near 100% that I have gotten all of that correct. In other words everything tests correctly.  I.e., going to http://localhost shows me the proper index.htm.  I can access the tomcat manager using default UN and PW.
    So I installed Robohelp Server 8 on the F:\Adobe RoboHelp Server 8\robo\server partition.  I did create more than one context but am just trying to publish to the default robohelp.  I create 3 areas.  I do see the context's listed in Tomcat Manager and they all show as started.
    I have created a simple project with one help file in Robohelp HTML software.  I can generate it and it looks fine. I then configure the the WebHelp Pro Single Source Layout to publish to  Robohelp Test Server, server *****WUIT002 (my test server), robohelp adds /robohelp/server automatically. I use admin, admin as username and PW.  I attempt to select an area but get the error 'Unable to get area list from server'. Ok. that is not a good sign.  But I save and attempt to publish anywho...to no avail(of course). I receive the message "Warning: Failed to publish to "Robohelp Test Server". reason: Unable to connect to the RoboHelp server on *****wuit002. If RoboHelp Server is not being used, generate WebHelp instead. More information on RoboHelp Server is available in the help file.."
    I have looked at permissions to the partition and Robohelp server directory. I have basically completely opened them up just to see if that was the issue and I am still having a problem. Help Please. There is so little info out there regarding this product.

    Hello John,
    Thank you for your help. Hopefully you can shed some insight into this for me.
    Here is the log directory zipped up.
    Date: Fri, 4 Sep 2009 22:28:49 -0600
    From: [email protected]
    To: [email protected]
    Subject: Cannot publish to Robohelp Server 8
    Oh, one more thing, uvwaves. Regarding your note about, " I attempt to select an area but get the error 'Unable to get area list from server'."
    I realize this is disconcerting, but usually not a problem and may be ignore (as you did.) If left blank, the "general" area is assigned by default.
    However, the other error, "Warning: Failed to publish to "Robohelp Test Server" is quite another matter and hopefully the logs will help me.
    Thanks
    john
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    http://www.showmethedemo.com/
    >

  • Unable to connect to Robohelp Server

    Hi,
    I receive the following publishing error message every time I try to publish:
    Warning: Failed to publish to "Robo Prod Server", reason: Unable to connect to the RoboHelp server on (an :8080 port). If RoboHelp server is not being used, generate WebHelp instead.
    I was able to successfully publish just two days ago and have not changed anything in the SSL so I am not sure why I am getting the error message. I am using RoboHelp HTML 9 and the RoboHelp Server 8. I am using WebHelp Pro as my primary layout (and I always have since we are using the Robo server). Is there anything that would cause this to randomly happen? Please Help!  I need to publish asap.
    Also, if I publish to WebHelp will this cause any problems if I am switching back and forth between WebHelp Pro and WebHelp?
    Any help is appreciated.
    Thanks,
    Chrissy

    Hi Chrisy.
    can we try and target any content that has changed since you last published your RH9 output to RHS8. Are there any file names with special characters. Has there been any content that has been added differently? Are you in fact able to generate any other output type successfully (e.g. WebHelp). As long as you generate / publish your WebHelp output to a different location from your WebHelp Pro output you won't damage anything.
      The RoboColum(n)
      @robocolumn
      Colum McAndrew

  • Publishing to RoboHElp Server 9 with RH 9 does not refresh the webhelp pro toolbar

    Hi,
    We have an issue with publishing to RH9 Server from a RH9 project.
    When we open the published file from this URL:
    http://ntrobohlpd02:8080/Robohelp/server?prj=Tests_2_Entreprise_FR
    The toolbar (where the TOC, index etc. icons are displayed) comes from another project:
    The toolbar that should display is this one (large green and grey icons):
    Why does the server show the whkin_tbars.htm from another project?
    Really weird.
    We've tried to restart the server as mentionned by Adobe tech support when I contacted them. It worked once, but will we need to restart the server every time we want to publish?
    Thanks

    Presumably the same does not happen if you view the help from the generated location. What happens if you launch the help from the server or from the Web Administrator?
    I always suggest that people manually delete all the files from the server area location before they publish their output. The publish process is unlike the generate process. It is effectively just a copy an leaves all sort of unnecessary files behind from the previous publish. By publishing to a "clean" location you know that the content is good.
    You may also want to delete your browser cache. This has been known to cause confusion by displaying a cached (and therefore old) file. Let us know how you get on.

  • RH 8 and RoboHelp Server 8

    Hello Everyone, 
    I need some guidance on how to publish WebHelp Pro to RoboHelp Server 8.  We received an error message:  "Warning: Failed to Publish to "RoboHelp Server". reason:  Cannot connect to server:  XXXXXX".
    We're able to access the RoboHelp Server Web Administrator so we're not sure what we need to do correctly to publish our WebHelp Pro to RoboHelp Server 8.  Any help is greatly appreciated.  Thank you!

    I notice that you do not appear to have any area specified in the New Destination dialog. If you click the Refresh button to the right of the Help Area dropdown and then select the area you wish to publish to. Let us know how you get on.
      The RoboColum(n)
      @robocolumn
      Colum McAndrew

  • RoboHelp Server 8 reports - printing to a file for distribution

    I've been using RH7 WebHelp Pro layout to publish to RoboHelp Server 8 default database for about 2 weeks now. We've got F1 help linked to our windows and everything seems to be working fine except for the following:
    #1 - As noted in a previous posting, if quotes are used around search keywords, then the html code for quotes displays in the details of the Frequently Asked Questions or Unanswered Questions reports. I've reported this as a bug as well. It really makes the report results a pain to read, especially when someone uses quotes and another doesn't for the same keywords.
    #2 - Although I can view and print any of the RoboHelp Server 8 reports, there is no way for me to save it to a pdf format so that I can distribute the report to managers that are not local. If there is a way to do this, I would appreciate knowing what steps need to be taken so that I can produce a pdf file on the server.

    There is currently no way to save the report data from the RH Server application. Personally I'd like the option to save it in a number of different formats with PDF being just one. How about .XLS, .TXT, .RTF for starters. However as this doesn't exist this is really helping you. You should be able to get the data out of the RH Server database by using an external reporting tool (e.g. Crystal) that specialising in this sort of thing.
    I'd also strongly suggest that you submit a feature request to get this functionality added to a future release. When you do so, please state that it is for RH Server in the comments field.
    Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
    Follow the RoboColum(n) on Twitter

  • Can't Publish from Robohelp HTML 7 to Robohelp server 8

    Please help. I have looked everywhere for answers. Here is my problem.
    Environment
    I have a windows XP machine with robohelp html 7 and the 7.0.3 patch installed. I am testing the trial version of robohelp server 8 for 30 days. The installation of the robohelp server 8 application when ok. I think. I am able to login as admin in the robohelp server web adminstrator application and also able to go the main page (http://mvrobohelp:8080/robohelp/). The congratulations! screen appears.
    Problem
    When I published the webhelp pro project from the workstation, it does its thing and end with the message that said "successfully published to "Bankway Headquarters".  I go to the robohelp 8 server and login as admin and I do not see the project "Bankway Headquarters" in the projects screen under the general area. It looks like the robohelp server does not finish publishing the project.
    Client PC messages
    Finished applying Template in 6 sec(s)
    Finished compiling WebHelp Pro in 378 sec(s)
    Successfully published to "Bankway Headquarters".
    Thanks for any help in advance

    Hi Jose,
    We have been using RH7 client to publish to RS8 server for about 2 months now. We have a master project/subproject setup and we too have been unable to get the Web Administration tool to allow us to see our projects by using the "View Project" button. They are listed under projects, but do not display correctly. Also, we are unable to see our complete master project with all of the embedded subprojects using the URL that Adobe supplies (e.g., http://<server>:<port>/robohelp/server). The Adobe response to this was that there was something wrong with our publishing mechanism (whatever that means!).
    However, the good news is that we can view our projects just fine by using this path instead: http://<server>:<port>/robohelp/robo/server/general/projects/<master project>/<master project start page.htm>
    Now, we are not using any of the context or area stuff so this works. We were also told that in bypassing the default method, we would be unable to get the usage statistics (e.g., frequently asked questions, etc). However, we have not experienced this. We are able to collect the metrics and access the reports using the Web Administration tool.
    I'm not sure if this will satisfy your requirements, but for us, that was the only way to get to our project to view the complete master/subproject setup. Let me know if you figure out a different solution. I'd be very interested in doing this the "right way" if we can get it to work.
    -Kristen

  • Unable to publish to server

    Hello all,
    Using oepe-all-in-one-juno-12.1.1.1.0.201207241647-win32.zip
    eclipse.buildId=I20120608-1200
    java.version=1.6.0_27
    java.vendor=Sun Microsystems Inc.
    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
    I'm able to build by application but when Starting the Webligic server (10.3.6) Im getting error message(no exception in eclipse Error log):
    +Unable to publish to server 'Oracle WebLogic Server 11gR1 (10.3.6) at localhost [MyDomain]'. Open or remove the following closed or inaccessible projects and re-execute the operation: MyProject+
    But, I'm able to run the application without issues.
    Any ideas?
    I tried deleting and re-creating the project.. no luck
    Edited by: 954585 on Aug 23, 2012 8:29 AM
    Edited by: 954585 on Aug 23, 2012 8:31 AM

    Hi,
    It might be worth to try following steps to refresh/synchronize project files.
    * Refresh all projects, perform clean & re-build
    * alternatively, you can also try to close the project(s) and re-open
    - Ram

  • Can I publish my RoboHelp project directly to a web server using the Generate Primary Layout (WebHelp) function?

    I am hoping to improve my method of publishing my company
    Knowledge Base.
    Currently, I generate the RoboHelp layout to a folder on my
    local computer and then manually upload the project output files to
    our sever via SmartFTP. My question is how do I publish directly to
    the server? Is this possible?
    On the first page of the Generate Primary Layout "wizard", I
    have entered the path to a local folder on my computer. Three
    screens later in the Servers box of the "wizard", I have entered a
    server and path, and checked its box. When I generated the output,
    I expected it to be published to both locations: the local folder
    and the web server folder. But it only publishes to the local
    folder, not the web server.
    How do I get it publish to the server also?
    Any help is much appreciated. Thanks!
    ~Beth

    I had been using the HTTP setting, so switched to FTP and
    filled in server info. This time the Publish function began
    working! However, the process has since hit a snafu.
    Certain files are causing errors and I'm getting a message
    such as this one:
    Publishing has been cancelled. Failed to create file: image
    235.jpg
    When I click OK to the first error message, I then get this
    one:
    Publishing has been cancelled. Failed to create file:
    bsscftp.txt
    After clicking OK to the 2nd error msg, the Publish fails and
    I get this:
    Warning: Failed to publish to "help". reason: Canceled by
    user.
    I have run through the Publish a couple times now and various
    files cause the 1st error, but the 2nd file is always that same txt
    file. I realize this snafu may be particular to my situation but
    any ideas?

  • RoboHelp Server Errors

    Looking in my RoboHelp Server Errors, for all my projects I'm
    getting the same error listed:
    quote:
    Unable to locate the URL '/robo/projects/(project
    name)/MasterData.xml
    Does anyone know what this MasterData.xml URL is? My online
    help seems to be working okay. Just wondering what this is and if I
    need to resolve this.
    Thanks.

    Why can't Adobe fix this issue so I don't have to see these
    errors for every topic published? It has been noted this error
    doesn't affect the performance or anything, so surely they can do
    something to correct this. Very disappointed with RoboHelp Server
    as a whole. Terrible support and no one really seems to know the
    answers to anything server related. Our IT dept complains
    constantly on how poor RoboHelp 7 Server is. I'm wishing I never
    purchased it. Nothing but headaches for the last 6 months.

  • RoboHelp Server 8 Displays Blank Page When Going through the Engine

    Here is my issue.
    I have 6 projects between 2 areas on our RoboHelp Server 8.  I have
    never had any problems publishing to the server, our IT department had no problems setting up the server including
    installing Tomcat.  We've changed the port so it would run on the default http port 80.  Everything was running smoothly until this morning.  When we go to the link that is used to run through the engine (i.e. http://server name:port/robohelp/server?prj=project name&area=areaname), instead of the redirecting page that we normally get, we get a blank white page that shows done in the status bar.  Our IT department has tried to restart the server, did not fix the problem, they tried to restart the services (i.e. Tomcat and the RoboEngine), did not fix the problem.  I have tried to connect to the server through the RoboHelp development interface and I get an Connection to Server Failed error.  I have checked the publishing interface for Webhelp Pro ,which is what we use and all the setting are correct.  When I try and refresh the area I get the Unable to get area list from server.  We can get to the projects as if what we are using Webhelp.  We would use regular Webhelp but that does us no good because then there is no reporting features because it is not running through the engine.
    When I go though the Web Admin Interface and try to look at the project section we get an Server is refreshing project data, try again later.  This is the same error we have received all day.    I'm now stuck and don't know what to do or try.  Between my IT dept and myself we tried everything we can think of.
    Just another tidbit so it can be ruled out.  I have applied the patch to my copy of RoboHelp 8.0.2 patch.  And since I'm the only developer right now, that should not be the issue.
    I have not tried to delete the project form the server, because
    a. I can't see them in the projects pane so I can't delete them and
    b. I cannot connect to the server to re-publish them.
    Any advise in the matter would be greatly appreciated.
    Thanks,
    Ian

    Hi Ian,
    Just zip them up and send them to me in a private message.
    Tulika.

  • Is RoboHelp Server the solution for us?

    Hi all,
    I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.
    We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.
    Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. Hold that thought.
    I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, everyone has Word.
    What I'm hoping to achieve with RH Server is this:
    Do away with the old CHM files that our users have. They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.
    Gather feedback from users. From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
    Host our internal documentation on the same server as our public documentation. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?
    A quick note about collaboration:
    Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.
    Thank you.

    Hi, symmetricalMan
    Let's see if I can tackle some of these "inline". There are a lot of moving parts to your system (you're a busy guy!)
    I only have time for a few of these. Perhaps Colum McAndrew and others will chime it with their experiences.
    >>they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp.
    It would be WebHelp Pro in the scenario you mention (not AIR Help).
    By "taken to a corresponding page" you are referring to Context Sensitive Help which RoboHelp Server does support (including your F1 scenario).
    >>What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected?
    Hmm. You could either package a plain WebHelp (not Pro) output and distribute for access on a share drive. The detection thing would be up to your developers. Come to think of it, AIR Help does have a potential alternative here which might be worth looking into. Obviously, there would be two systems to maintain. I'm not up to date on it, but you'll find info here in the online help: http://help.adobe.com/en_US/robohelp/robohtml/WS81F63111-6ACF-4a02-B2B2-461FEBFA8093.html
    >>.we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users.
    Actually, the "feedback" is anonymous (no names are collected.) You can however, create "Areas" and analyze the traffic on topics according to sub-sets of your users.
    The feedback is not direct from the users. In other words, RoboHelp Server (at least for now) does not support Commenting (as AIR Help does). So Feedback Reports are derived from the end-users "surfing" your site and collecting their search terms verbatim to get an idea of what they are searching for in order to improve your content.
    >>So, I'm wondering how it would be possible to track user usage without making them sign in.
    RH Server Sites do not have to be "Protected" by authentication. It is your choice. You can have some sites (called Areas) that are authenticated and some sites that are not authenticated, all on the same RH Server. RoboHelp Server uses a database and can authenticate users (by setting up protected "Areas".) However, my networking knowledge is limited and you would have to ask someone else about "persistent logins" etc.
    >>content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
    Yes, you can do this. This is where RoboHelp Server can be used to create "Areas" for different content to be delivered to different audiences.
    >>Is it possible to host all of our internal, private documentation on the same RH Server,
    Yes you can. However the Tech Support sign in scenario question would have to be answered by someone else. It's hard to know from where I sit.
    >>RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing
    Yes, this workflow would seem to work for you. However, RoboHelp Server plays no role in this review one way or the other. There are many alternatives for sharing the PDF which is described in the documentation.
    See #6 on this page:
    http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-2db1c75912bc47baaf8-7ffb. html
    You should also download the Adobe RoboHelp Server Reviewer's Guide which also has videos embedded.
    http://www.adobe.com/support/documentation/en/robohelp/9/AdobeRoboHelpServer9_ReviewersGui de.pdf
    Hope this helps
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com
    Twitter: @hypertexas

  • E71- unable to connect IMAP outgoing server

    HI,
    After I re-installed software in my E71 I have faced problem that I unable to connect IMAP outgoing server it was earlier fine Even Incoming mails are no problem currently. 
    please fix this issue
    regards
    nizar
    MODERATOR'S NOTE:
    We would like to inform you that we have edited your post and your personal details (e.g. full name, mobile number, email address) was removed as it is unwise to publish personal details on forums like this.
    We kindly ask you not to share personal information on this forum.

    not enough to go on.
    what country are you in?
    what carrier do you use?
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  • Robohelp Server Reports - No Data with Webhelp Pro Output

    We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?
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    Hi, snorshd and welcome to the forums.
    Be sure you read this Blog post announcing a new "Update" patch to RoboHelp Server 9.
    https://blogs.adobe.com/techcomm/2014/03/robohelp-server-update-9-0-1-is-here.html
    This article also links to the update documentation found here:
    http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html
    Also, make sure your admin follows all the steps in the install/config online help topics:starting here;
    http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-8 000.html
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    Thanks
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
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    www.showmethedemo.com

  • RoboHelp Server 7 Help System Errors

    Whenever I publish my RH 7 Help project to server, I check
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    Hi, ouque and welcome to the forum.
    Just to clarify your setup. When you say "Project pane" are
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    Or, are you referring to something you are seeing from the RoboHelp
    authoring client app's Server Administration pane?
    If you have access to the actual server desktop and view the
    Configuration Manager, sometimes on a new installation, you can do
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    A few more questions:
    Have you tried accessing the website and does the project
    come up in the web browser?
    On what kind of web server did you install RHS7? Windows
    2003, etc.?
    Is Microsoft Indexing Services turned on?
    Apparently you were able to successfully publish your project
    to the server so there is "communication" between your desktop and
    the server I gather.
    A few more details and we'll try to help.
    Thanx,
    john

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