Unable to raise RTV (Return to Vendor) for a purchase item

Hai all,
An item purchased from a supplier and stock delivered to sub-inventory, from that total quantity we want to return few numbers of item to the supplier.
While we try to raise RTV (Return To Vendor) (Navigation: Oracle Inventory Responsibility > Oracle Inventory > Transactions > Receiving > Returns) for
that particular supplier, unable to raise RTV for an item.
In that purchase order we raised 15 items, among these 15 items system allows to raise RTV for 14 items expect 1 item what we want to return to the supplier.
Anyone kindly offer solution to solve this above issue.
Thanks in advance.
Regards,
Arun

Try checking rcv_transactions_interface for any pending / errored record for RTV against the same PO.
you can query from backend or you can use Transaction Status Summary form.
if you find any stuck records, try to identify errors, and reprocess it.
Thanks,
Hrishikesh

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what is the process of returning an item to Vendor and what g/l accounts does it hit?
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Debit - GR/IR account
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Select the Document type as Credit memo instead of invoice
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    Credit - GR/IR account.
In Individual PO process the same is performed but with account assignment of Returns sales order.
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