Unable to receive FAX (can be sent out)

Hi, I have setup fax feature on HP laserjet Pro M276nw.Receive fax path PSTN line Voice router Cisco Call Manger Cisco ATA MFP I can send fax but unable to recived. while receiving im able to here ring tone and after disconnect with no FAX detected.Call path has been tested for analog FAX machine successfully. Thanks.

Hello , Welcome to the HP Support Forums! I see you are unable to receive Fax on your HP Laserjet Pro 200 M276nw. You are able to send them. I would like you to start here: Setting up the HP All-in-One to Send and Receive Faxes, once the Fax settings are properly configured continue below: Cannot Send or Receive Faxes Let me know the outcome, I will watch for your reply. Thanks,

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HP Officejet 4620--unable to receive fax

I am unable to receive a fax; however, I am able to fax. The printer is able to make copies. Please help!
Thank you

Hi @Hephzi-bah
I understand from your description, that you can send faxes, but can not receive them. I;d like to do my best to help you with this. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; The HP Fax Can Send Faxes but Cannot Receive them.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Unable to receive fax

I can send fax to everyone but cannot receive fax from anyone. i need your help. Thank you.
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Hi @sarah_aleyt ,
I see that you are experiencing issues receiving faxes, but you can send faxes. I will certainly do my best to help you.
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.
Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
If the issue persists, try the steps in this document to see if it will resolve this issue.
Cannot Send or Receive Faxes.
Update the printer's firmware if the issue persists. HP Color LaserJet Pro MFP M177fw Drivers.
Please provide in detail the results if you are still having issues.
What were the results of the fax test?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Faxes can be sent by one user, not another

I haven't used the internal modem in my PowerBook for faxing until now, so I don't know if this problem is new in Leopard...
I have a dedicated phone line connected to the modem. I can use it to dial up a client's modem with no problem. I can receive faxes (saved to the Shared Faxes folder). I can send faxes from two of the accounts (one that's an admin, one that's a normal user), but I can't fax from my own account (a normal user).
Any ideas?

It will depend on how you are trying to send it. How are you sending it?

Ensure mail can be sent out properly

Hi,
I am to ensure that the current server running Exchange 2010, would be working fine with the domain to send out mails. But where to choose Edge Transport below?
Many Thanks & Best Regards, Hua Min

Please see here
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Can't receive faxes on LaserJet Pro MFP M225dw, but I can send with no problem

My new LaserJet Pro M225dw can send faxes but not receive. I have seen other posts on this forum regarding this issue but none of the answers have resolved my issue. I am copying the questions the responder in other posts has asked. What type of connection do you have? (Analogue, DSL, Cable Modem) Cable Modem
Are you using a filter? No, directly into wall jack
Are you using the 2 wire fax cable? Yes
Do you have distinctive ring set up on the line? I dont know what this is, chose "No" during setup
Is there any voice mail set up? Yes
Do you have a answering machine? (Where is it connected to) No
Where is the fax cable connected to? (modem, wall jack) Wall jack
Is there a phone also connected the printer? Yes How is the printer connected? (USB/Ethernet/Wireless) USB What operating system are you using? Windows 7, 64 bit Thank you in advance for your help!

Hey , Welcome to the HP Support Forum. I understand you're unable to receive faxes on your HP LaserJet Pro MFP M225dw. I would like to assist you with this. Thanks for the comprehensive run-down on your setup - that helps a lot. With cable internet connections sometimes a filter is required for the fax receiving function to work, yet, I do have some suggestions you can try in troubleshooting the issue. Firstly, I recommend you adjust your fax speed to slow: Touch the wrench/Setup buttonSelect Fax SetupSelect Fax SpeedChoose slow(User Guide, p. 129) Additionally, I recommend clicking on your printer's icon on your PC desktop and running the fax test portion of the fax wizard to determine if there's another factor contributing to the receive failure. You might find this article helpful as well. Please let me know the result of your troubleshooting by responding to this post. Have a great day,

Receiving faxes w/out printing - help please

I am unable to get faxes without them printing out. I have done all of the steps to ensure that what I need on my Mac is in place - how do I tell it to talk to the modem like it does when I send? I can't get it to work yet. The goal is paperless as possible!!! Thanks, DeAnna PS FaxCenter is currently paused due to this error. This was all fixed when I had a PC w/Winfax . . . don't get me wrong, I loooooove all my Apple technology ; just need this fixed ASAP - Go Green

got an external modem - whew not expensive and DONE

I can see only the last received fax in my PC and not all of them using a Officejet Pro 8600 Plus

I create a file in my desktop where received faxes can be saved. Indeed, i can see the received fax, but if i receive one more, it replace the previous one. Thus, i can see only the last received fax. How can i see all them and not replace one another?
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Hello there! Welcome to the forums @pasma ,
I read about the issues you are having with saving your faxes on your desktop. I noticed you mentioned you had created a file. I would suggest creating a folder instead and that should help with the saving problem!
Let me know how that goes for you, have a great Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Cannot send/receive Fax through Windows Fax and Scan

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1. When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
call". I've also tried sending and receive an error: "No dial tone was detected" I've connected a regular phone to the line and placed an outside call and received a call from an outside line. No errors are logged in Event
Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role. In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

Receiving Faxes to Computer

I just purchased a new Computer with Windows 8.1. I hooked up my M1212 Printer which I love and has worked great for the past few years, downloaded drivers and everything seemed fine. I was unable to find my CD that came with printer when I purchased it, so I downloaded the software for the printer online to get the HP Toolbox for it.
I had difficulty finding the tool box downloaded (finally did after much searching as I am unfamiliar with windows 8), it does not look like the previous one for XP which I guess is to be expected.
Now I am unable to find Faxes that are sent to my computer. I originally was able to fax to my Windows XP computer to My Faxes file.
My Fax file is empty and when I open up the tool box I found the file reports and see the faxes incoming, but in the column of Fax Images there is no view fax tab.
I can reprint the fax that came in, but sometimes the information is clearer on the computer screen than what prints, so I prefer sometimes to receive them to my computer.
Am I missing something to get my printer to work as well as it did with my XP Computer. I have my printer hooked up to my desktop with a USB cable, I also have it hooked up to my modem for eprinting which I never knew I could do.
Any help would be much appreciated. Thank You.

Hi @mom4evr ,
I see that you are having issues receiving the faxes to the new computer using Windows 8.1. I would like to help you out today.
Temporarily turn off the Firewall, just to make sure it isn't interfering.
Disabling and Re-enabling Your Firewall Software in Windows.
Try these steps to see if it will resolve the issue.
To receive faxes to your computer, turn on the receive-to-PC setting in the software.
1. Open HP Toolbox.
2. Select the product.
3. Click Fax.
4. Click Fax Tasks.
5. Under Fax Receive Mode, select Receive faxes to this computer.
View a new fax when in receive to PC mode.
1. Open HP Toolbox.
2. Select the product.
3. Click Fax.
4. Click Fax Receive Log.
5. In the Fax Image column, click the “view” link of the fax that you want to view.
This information was provided by the manual on page 135.
Please let me know if you require any additional assistance.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Does Tiger need Fax software to send and receive faxes?

I need an inexpensive way to receive faxes. I will be buying a usb modem, likely the Apple modem. Do I need to also purchase fax software or does Tiger make it possible to send and receive faxes?

I found out from another query that yes I can send and receive faxes by going to the Print/Fax icon in System Preferences.

Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
I purchased a new 940XL magenta cartridge and installed it per instructions. Now I am getting a message that the new 940XL cartridge is empty. I can shake the old 940 cartridge and hear liquid inside. Obviously, the new cartridge is also full. I've tried cycling power, reinstalling the software, etc, with no change in status. If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL. Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
This question was solved.
View Solution.

I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

I cannot receive faxes on my installed HP4630 printer.

My printer is installed and the copy and printer work perfectly, however I am unable to receive faxes. Please advise.

Hello there @51823MollyP!
Thanks for posting on the HP Forums!
I should be able to provide some help regarding the fax feature on the Officejet 4630. Depending if your phone line is digital or analog will depend on the configuration of the fax portion of the printer.
I was able to located a document regarding Cannot Send or Receive Faxes. I suggest following the document to ensure your fax machine is configured correctly and using the correct type of phone cable.
Let me know if this document helped resolve your issue. Thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Unable to receive FAX (can be sent out)

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