Unable to receive fax

I can send fax to everyone but cannot receive fax from anyone. i need your help. Thank you.
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Hi @sarah_aleyt ,
I see that you are experiencing issues receiving faxes, but you can send faxes. I will certainly do my best to help you.
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.
Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
If the issue persists, try the steps in this document to see if it will resolve this issue.
Cannot Send or Receive Faxes.
Update the printer's firmware if the issue persists. HP Color LaserJet Pro MFP M177fw Drivers.
Please provide in detail the results if you are still having issues.
What were the results of the fax test?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @Hephzi-bah
I understand from your description, that you can send faxes, but can not receive them. I;d like to do my best to help you with this. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; The HP Fax Can Send Faxes but Cannot Receive them.
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Sunshyn2005 - I work on behalf of HP

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http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
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http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
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Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
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Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

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Hello there @51823MollyP!
Thanks for posting on the HP Forums!
I should be able to provide some help regarding the fax feature on the Officejet 4630. Depending if your phone line is digital or analog will depend on the configuration of the fax portion of the printer.
I was able to located a document regarding Cannot Send or Receive Faxes. I suggest following the document to ensure your fax machine is configured correctly and using the correct type of phone cable.
Let me know if this document helped resolve your issue. Thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Ink System Failure has failed unable to copy, receive faxes or print.

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Have you tried to reset the printer by removing the power plug from the wall outlet & waiting 60 seconds b4 plugging it back in?
Normally this error requires servicing or replacement of the printer.
Is the warranty period over?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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Hello aimtheflame,
Welcome to the HP Forums!
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Hello,
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Hey there @jim17022
I read about the faxing problem you're having and also saw you on another thread where my colleague had posted the troubleshooting for the faxing concern.
Please follow the link in @Jamieson's post, here:
HP Office Jet Pro 8600 N911g Unable to send or receive faxes
If the troubleshooting does not help at all, please give us a call:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HELP REQUESTED!! - Unable To Send or Receive Faxes

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Hi @TrulyFavored
I understand you are unable to send or receive faxes after being able to do so previously. Please complete all of the troubleshooting steps from presented in the following document and let me know the outcome of your efforts; Cannot Send or Receive Faxes.
If the issue persists, please let me know the results of the fax test. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hey , I understand that you are having some issues with sending and receiving faxes on our Officejet 8610. I can help you with that. As you have found our usual troubleshooting steps and performed them there are only a few other things we can try. Make sure the printer is plugged directly into a wall outlet and not a surge protector.On the printer click on the Fax icon.Click on the gear.Scroll down to and click on Fax Setup.Click on Advanced Setup.Turn Error Correction Off.Set Fax Speed to Medium.Turn the printer off and on again.Try faxing.If you are still unable to fax at this point then we can attempt a factory reset. I will send you a private message regarding how to do that shortly. If you are still unable to fax after that then the printer will need to be replaced. You can contact HP support by clicking on this link. On the next page scroll down and fill out the form. Once completed you will find info on how to contact HP. I hope this helps and I hope you have a great weekend!

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This is mainly for those who happen to come here via a SEARCH ENGINE. I have dug and tested and this workaround seems to work well. From my previous post in another thread...
Check your Application Event Viewer Log. Error and a crashing DLL. (Bad Microsoft for not testing)
FXST30.DLL is broke.
C:\Windows\System32
For those who are concerned about security and unknown sites with DLL fixes, just grab the file from a 64bit Windows 7 machine.
Open SERVICES (Control Panel > Administrative Tools > Services) Stop FAX Service.
Take ownership of the file. (Properties of the file, Advanced) and DELETE that scrap file. Replace it with Windows 7 version.
Start FAX Service.
Let's hope that Microsoft 2012 team "pulls theirs head out..." finds it important to already address this CRITICAL business issue and fix this. It's amazing how long this issue has been around and they still haven't addressed this. I hear that
Server 2008 R2 fails the same way.
This is outrageous ... have just upgraded our trusty 2008R2 DC (running also fax service) to 2012R2 and guess what, fax service was crashing every time on receiving fax ... the workaround worked, swapped the DLL and we are operational again, THANK YOU!
We are using a US Robotics faxmodem (USR5638) and it worked flawlessly under 2008R2 SP1, it still does under 2012R2, as noted above the problem is with microsoft library FXST30.DLL which is broken in OS!
Shame on Microsoft!!!

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Hello DBrad8,
Welcome to the HP Forums!
I understand you're unable to receive a fax using the Laserjet MFP M177. I will do my best to assist you! First, I need to find out what type of added features do you have on your fax line? Please post these information on this thread.
Do you have an answer machine on this line? If so, how many rings to answer is this set to?
Do you have an Internet Service on this line?
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I worked on behalf of HP.

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Good morning,
I have run the fax test report and followed the trouble shooting information in the manual and still am not receiving faxes --- any suggestions to help get back on line? All the tests say PASS for active phone line, phone cord connected to correct port, telephone line current test, dial tone detected on telephone line -- my HP product has passed the fax test -- but I cannot get faxes. The fax service log is saying no fax detected... any suggestions -- we use this fax to receive lab reports.
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Hi KathFallston,
I understand that you are unable to receive any faxes and everything passes on the fax test. I can
help you.
Check these settings for the fax:
Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.
Go to wrench icon/service menu/fax service/clear saved faxes.
If you are still having issues, then follow this document.
Cannot Send or Receive Faxes.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Is there any voice mail set up?
Do you have distinctive ring set up on the line?
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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