Unable to Register new printer

I purchased a new printer (Officejet 6500A Plus) and registered it on ePrint with no problem initially.  After registration, I noticed that I could use my facebook account as my login so  I deleted my earlier account and logged in using Facebook but since then, I have been unable to register my printer (invalid code).  I believe it thinks my printer is still attached to my earlier account but that account no longer exists.
I have disabled and re-enabled Web services on my printer and reprinted my address.  I have also powered my printer down and back up.
The printer works otherwise ... I am able to connect to the internet and use existing installed apps to obtain content.  I just am unable to set up my printer with an allowed user email list.

The email address you get when you reprint your info sheet is valid for 24 hours - have you been trying to add your printer to your account within that time period after printing the info sheet? 
Have you verified that you are getting a new email address when you remove/re-enable web services?  
Last, but not least, (sorry, have to ask) are you sure you're typing the new email address accurately in the add printer dialog? 
Just to confirm, the sequence of events was: 
1. Enable web services
2. Create ePC account
3. Add printer 
4. Delete ePC account
5. Remove/re-enable web services on printer and print web services info sheet 
6. Try to add printer within 24 hours of printing info sheet
Is that correct?   
Have you tried removing/re-enabling web services and printing the info sheet to try to add the printer to your account more than once? 
Thanks!
I am an HP employee.

Similar Messages

  • Unable to register new iPod Nano

    When connecting my newly purchased 8GB iPod Nano to iTunes (latest version), iTunes indicated it was unable to register my device.  Is this a known problem?
    Thank you,
    The Oldskaterman...

    I don't know if it's a known problem, but there were 2 others yesterday who ran into the same issue.  One ended up just registering the product using this link rather than doing it via iTunes.
    https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa
    The other had to restore the iPod and re-install iTunes if I recall correctly.
    B-rock

  • Unable to register new 80GB ipod

    I just bought a new 80GB ipod. Believe it or not, but when I try to register it, it tells me "The postal code you entered is not valid for [?]."
    I kid you not. This is despite the fact that the postal code is correct and I've tried it with and without spaces. No go.
    Also, after hooking it up to the USB 2 card on my Win 2000 PC, Windows wanted to reboot after loading a driver. However, the Ipod displayed a message saying "Do not disconnect." I decided to reboot.
    I mistakenly decided to let the Ipod autosynch with my Itunes library, which exceeds the 74 GB capacity of the ipod. It gave a message saying that the Itunes collection exceeded the storage capacity of the ipod but that it would load it up to full capacity.
    According to Windows Explorer, the Ipod now has something like 72.6 GB of data on it, yet it still tells me "Do not disconnect." It's been on and connected to my computer for about 20 hours now.
    I also bought the 2-year extended warranty. How do I get documentation from Apple, proving that I have this extra warranty?

    I don't know if it's a known problem, but there were 2 others yesterday who ran into the same issue.  One ended up just registering the product using this link rather than doing it via iTunes.
    https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa
    The other had to restore the iPod and re-install iTunes if I recall correctly.
    B-rock

  • Unable to install new printer

    I have tried everything.  is there an 800 number to call?

    Hi John, Welcome to the HP Community Forum. I am sorry installing the printer turned into Rocket Science. --------------------------------------------------------------------------------------- The answer is "It depends on where you live". If you are located in the US / Canada, you do have to first go through the Web form bits -- it only takes a couple of minutes -- and you leave your contact information.  Not horrible, just different. If you are in the USA / Canada, fill in the Web form and leave contact information:Contact HP – USA - Assistance HP Tech support/ Customer Service – Some English Speaking CountriesIncluding UK and Europe HP Connected, ePrint, Instant Ink, and PrintablesIn USA or Canada, call Cloud Services: 1-855-785-2777  =====================================================================General Reference, Help, and Tips:Install Full Feature Software – Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.
     

  • Unable to sign up/enter prinder code for new printer?

    Unable to access eprintcenter.com to sign up & enter printer code for my new printer??

    Hello,
    It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with.
    If you are getting an error message, let me know the error and I will see what I can find on it.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • HP 5510,windows 7, new setup of printer, "unable to communicate with printer" when i try to print

    HP 5510, Windows 7, new printer, just picked it up!, "unable to communicate with printer" when I try to print a page, all network conections check out OK with Print Diagnostic Utility.

    Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
    1. Press the start orb in the bottom left on the screen.
    2. Click on "Run"
    3. Type "services.msc" (without the quotes)
    4. Locate the Print Spooler service in the right column
    5. Click restart on the service link on the left
    After it restarts the spooler go ahead and retry printing. Let me know if this works.
    Thanks,
    Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Unable to add a new printer in 10.5.7 - dialog box "quits"

    Every time I try to add a new printer via System Preferences-->Print&Fax, the dialog box showing available printers briefly opens, and then quits. As a result, I am currently unable to add any new printers.
    Help?? Thank you...

    If you open Console (Applications > Utilities) and look at Console Messages you may see a reference to the Add Printer starting and stopping. This may give some clues as to the cause.
    Still in Console, if you expand /Library/Logs and then expand Crash Reporter, there may be an entry for the Add Printer app.
    If none of that is any help, then you could download the 10.5.7 Combo updater and ran that. If you updated to 10.5.7 using Software Update, then the Combo updater can sometimes repair files that were damaged by the sequential update.
    You could also get a copy of Print Therapy from fixamacsoftware. This utility can help resolve printing system issues.
    PaHu

  • I have loaded the software for my new printer but am unable to get eprint to work properly. the prin

    I have a new HP deskjet 3070A printer which I have loaded the software as per the disc that came with the printer but I am unable to get the printer to print emails
    Presumably something is wrong with the ePrint set up.
    I operate Windows Vista

    Hi there keb71,
    Sorry you are having trouble setting up and using ePrint. This link should be able to help you:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02728147&tmp_task=useCategory&cc=us&dlc=en&jump...=
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • Problem, unable to register my mobile with the new enterprise email

    Dear All,
    I have a serious problem, my company changed the domain name thus my enterprise email has changed. Now I am unable to register my mobile with the new server. The system admin replied that once the mobile is regitered you won't be able to re-register it again with any other domain. I think it's a nightmare, I am unable to register any emails or even to reactivate my personal emails.
    I need your help,
    Thanks,
    George

    I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

  • Unable to get lightroom 2.7 to see new printer profile

    I installed a new printer profile from ilford into my windows 7 system.  Photoshop cs3 shows it in the profiles, but lightroom only has my canon printer papers.  I am runing 64 bit mode.
    Bart

    Dorin,
    Thanks a lot.  I didn't look in the pane but was jumping into the print itself.  The only thing strange now is that the new profile is not listed unless I check the "include display profiles".  The profile is installed as a ".icc" .  Is this correct?  Anyway I think you have solved my problem which was just me not looking in the right place.  Many thanks.
    Bart
    P.S. I should check as problem solved, but wanted you to answer the profile question if you can and didn't know if you would get this otherwise.

  • Can't add a new printer...

    I am unable to add a new printer using the printer setup utility in system prefs.
    I am logged in as Administrator
    I am unable to add a new printer through the "add printer" dialogue in the printing preferences of any of my applications.
    Why can't I detect them somehow and re-add them?

    Welcome to the Discussions Westar,
    Just a few questions to start out:
    Have you tried to Repair Permissions with Disk Utilities found in /Applications/Utilities?
    Have you done any other repair/troubleshooting?
    Were these printers already working with your system?
    What is the make/model of the printer(s)?

  • HP Officejet Pro 8100 unable to communicate with printer, but still prints

    Hello,
    I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.  
    When installing  I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB.  While installing I only installed the basic print driver.
    The printer appeared to install correctly.
    When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer".  The only option on the error box is the cancel the current print job.
    Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
    I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
    Any ideas?

    Hi aconway,
    I hate to hear you are having issues.  This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue.  Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here. 
    Suggestions:
    1. Run the print and scan doctor to identify any port issues
    2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft). 
    3. Remove any hubs or switches if being used.  
    Hope this helps!
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    I work for HP.

  • I cannot sign into iCloud on my iMac.  I have read all of the help information, but that isn't working.  I cannot do anything with my system preferences - like add a new printer - because it won't log me in, sign me out, forget password doesn't work, etc.

    I have been unable to log in to iCloud on my iMac.  None of the hints online have worked.  I can't sign in (with any password), sign out, the forget password doesn't work, the support button doesn't work.  It's locked.  I can't find anyway to fix this - I need to add a new printer ASAP - help!!!

    The "Mail, Contacts & Calendars" window popped up a couple of weeks ago and is asking for my Apple ID password, which it will not accept,  It won't sign me out (I am not logged in), the support or forgot password buttons won't work.  With this window stuck open, I cannot access anything on system preferences.  I can't find any way to make it go away.  I have tried both my current and old Apple ID passwords, tried using FaceTime to login with the newer password, etc.

  • Moving address ePrint from deleted printer to new printer

    I have account on HP ePrintCenter and 2 printers - 2 x HP Deskjet 3070 All-In-One Printer - B611a.
    One of HP Deskjet 3070 has crash and was move to recycling center.
    I deleted this printer on my account and lost my email ePrint address - login "frankowskiego".
    A few days ago I bought a new printer - HP LaserJet Pro 100 color MFP M175nw, and register on my account.
    Unfortunately login "frankowskiego" is no longer available
    My ask is:
    Login "frankowskiego" is registered for ever to deleted printer HP Deskjet 3070 or somebody registered this name when I deleted printer?
    If "for ever", can I or somebody from HP support, migrate this login to my new printer?
    This question was solved.
    View Solution.

    Hi,
    Any used ePrint address cannot be used for 6 months period due to security reasons, during that period the address cannot be used on any device as the original devic, if that has been reset or on any other device.
    Once the 180 days period overs, the address becomes free for the usage of the first one who select that address.
    Only once that period will over you will be able to reselect the previous address.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

    My printer has been functioning well for some time.  When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print.  As of three days ago I receive that message when trying to print from both of my laptops.  I am wireless and have checked the wireless signal and it is strong,  The wirless connect symbol is lit on the printer.  I ran a wireless Network Test Report on the printer and the results indicated no problems.
    The printer woks if I use it manually to print or scan.  Neither printing nor scanning work when command is sent from my computer.  The Wireless Network Test Report printed fine.  Interesting though the Wireless Network test Report had the following date:  Jan-00-00 00:00AM.

    Hello @Dalead,
    Welcome to the HP Forums!
    I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
    Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

Maybe you are looking for

  • Save view is not working in portal

    Hi Gurus, I am getting one problem, when i execute the BI query report in portal after that i use the SAVE VIEW in that i have given the technical name and description and click on save after that i am not able to find the view which i have saved in

  • Once and for all: Battery

    I purchased my Ipod Video two weeks ago. The first thing i did was to charge it until the battery was fully charged, BUT it played only 3-4 hours until the batterymeter showed a red battery status, so I charged my Ipod again until my Ipod told me the

  • Error in BOM download from R/3

    Hi all, we are facing a problem while down loading the BOM from R/3 to CRM. We have implemented the note 510951 which is released internally by SAP Scenario: we have created BOM in R/3 which is sales BOM which is exploding perfectly when we create Sa

  • File Adapter Exclusion Mask

    Hi all, I'm need to specify a mask to a Sender File Adpater that prevent processing files that contains ? on the file name, example : FileABC??.txt Is possible to use regular expression or a advanced filter to this? Because if I put ? on Exclusion Ma

  • DOES EIGRP USE AS NUMBER/process number as it's PORT NUMBER between the routers in the same AS/group?

    in this posthttps://supportforums.cisco.com/discussion/9805551/eigrp-port-number  there is an answer which seems a little weird, the question asks about the EIGRP port number, and someone answers that "The port number is the EIGRP AS." I goggled all