Unable to save a report in Unified Intelligence Center

Hello,
When I generate any report it displays fine but when I tried saving it using IE9.0 64 or 256 bit it tries to save the report but the status stays as "Saving New Report Agent detail report" until I close the browser. I'm able to save the report using the Firefox browser. Please let me know if there are any browser settings I need to modify.

Hi,
As per the BOM, below are the qualified browsers
Qualified Browsers
• Microsoft Internet Explorer version 7.0
• Microsoft Internet Explorer version 8.0
• Mozilla Firefox version 3.x
Not sure, you can try adjusting some compatability settings in IE9.
Regards,
Senthil

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Unable to save webi report in excel format

Hi All,
I have a question. I recently upgrsded my internet explorer from IE 7 to IE 8.
Previously, i was able to save webi reports in excel format without any issues.Even after upgrading to IE version8, i was able to save webi reoprts to excel without any issues for 2 weeks.
Suddenly I am unable to save Webi reports in excel format now.When I select the Save to my computer as Excel option the saving dialog box appears and hangs forever.
Can someone please advise me on this??
Please hel as it is very urgent.

Hi All,
Trying to replicate WEBI Excel Download issue.
Operating system : Windows 7
Internet Explorer : IE8 Version 8.0.7600.16385CO.
Jre Version : 1.6_ greater than 1.8 version.
If anybody having above specifications in your machines Please try to save a webi reports to excel format and send me the results.

Unable to save a report that includes a datasource of "Microsoft SQL azure" type

I have install SSRS in azure using the following instructions (http://msdn.microsoft.com/en-us/library/dn449661.aspx) and all seems to work fine, however when I create a report in report builder 2014 (in this case empty) that includes a Microsoft SQL Azure
datasource type I am unable to save the report and get the following error message (even though when I test connection it succeeds).
"The report definition was saved, but one or more errors occurred while setting the report properties"
Reports with standard sql datasources work fine.
I have also tried creating the report using Visual Studio 2013 and get a similar error message.
I have tried this using SQL 2012 and SQL 2014 and get the same error.
Does anybody know how I can create a report with Microsoft SQL Azure datasource type?

Hi jamesla,
Based on my research, the issue can be caused by a deleted shared data source still exist under the Data Sources list in Report Builder. For more details about this scenario, we can refer to the following thread:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/7170dbee-048c-4298-89ba-df4d42924c8e/the-report-definition-was-saved-but-one-or-more-errors-occurred-while-setting-report-properties?forum=sqlreportingservices
Since the error message without detail information, we can try to render the report to see the detail error message. Besides, we can try to check it in the log file. The SQL Reporting Services log files are found on the reporting services point server, in
the folder %programfiles%\Microsoft SQL Server\<SQL Server Instance>\Reporting Services\LogFiles.
For more information about how to use Microsoft SQL azure as the data source of a report, please see:
http://msdn.microsoft.com/en-IN/library/ff519560.aspx
http://programming4.us/database/2158.aspx
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Unified Intelligence Center Reports Missing Column Headings

Good morning,
We recently upgraded to UCCX 10.5. I have been experimenting with Unified Intelligence Center to generate reports from the call center environment. The reports seem to generate fine, except that the columns for the report data have no headers, so you don't know what the data represents. Is there a trick to getting those headers to show?
Thanks,
Jason

Hi Jameson,
I've been working with TAC on this issue and we actually just tested that. I have Firefox 31.3.0 as my primary browser and that is what I was using when the headers don't display. I did try running the reports in IE 10 and they displayed the headers correctly. However, on the report generation page the "Relative Date Range" drop-down did not work. I then put IE10 in compatibility mode and everything seemed to work correctly. I'm waiting to hear back from TAC if there are any currently known minimum/maximum browser versions for reporting.
Thanks for your reply.
-Jason

UNABLE TO SAVE PORTAL REPORTS OUTPUT TO DISK WHEN USING INTERNET EXPLORER

Hi,
We are unable to save portal reports output to disk when we are using
Internet Explorer. This works fine if we use Netscape.
Steps to reproduce
1. Run a report from portal
2. Now from the IE menu, select File-> Save As
We get a warning saying that IE cannot save the web page
Any thoughts ?
Thanks
Tim

Tim,
Are you trying to save the HTML output ? You might encounter probs. with that, but that is more due to IE security
settings than the Portal.
You might want to check your IE security settings.
Hi,
We are unable to save portal reports output to disk when we are using
Internet Explorer. This works fine if we use Netscape.
Steps to reproduce
1. Run a report from portal
2. Now from the IE menu, select File-> Save As
We get a warning saying that IE cannot save the web page
Any thoughts ?
Thanks
Tim

Unified Intelligence Center

Hi
I have enabled Unified Intelligence Center throught the IPCCX
I can login to this application throught the below link
https://IPCCX IP:8444/cuic/Main.htmx
However i tried to pull out the reports from the review Outbound Agent Detail Performance Report But nothing came up/No reports are showing on the page
I missed any configuration?
Pls advice
Regards
Chrysostomos

Can you help please?

Unable to Save - Crystal Reports 9

Post Author: RDel
CA Forum: General
I am experiencing an issue where I am unable to save a new file in Crystal Reports 9. If I click File - Save or File - Save As nothing happens, I am never prompted for a location to save the file. If I close, I am prompted to save (Yes or No), if I click Yes nothing happens.
Anyone ever experienced this issue before?
Thanks in advance for any assistance you can provide.

Hi,
I would suggest you to manually register u201CFiledialog.dllu201D as follows:
1. Click 'Start' then 'Run'.
2. Type the following with quotes as shown:
regsvr32 "C:\Program Files\Common Files\Business Objects\3.0\bin\filedialog.dll"
The following confirmation appears: "DLLRegisterServer in C:\Program Files\Common Files\ Business Objects\3.0\bin\filedialog.dll succeeded".
Note :Path of filedialog.dll will be not exactly same because it depends on the versions.
Hope that helps!!
Regards,
Shweta

Unable to save a report created with CR

Hi Experts !
I've created a report using CR for SAP BO. When I try to save it on SAP, I receive the following error message: "RPC server not available. (Exception HResult:0x800706BA)".
What does this means and what can I do to save my report in SAP BO ?
Thanks for your help

Hi,
What is your B1 version/PL, your OS version/bits?
Thanks,
Gordon

Unable to save a report to BOJ X1 3.0 from CR 9

I am trying to save a report created in CR 9.0 to our new BOJ XI server. When I click "save as" I can logon into the XI server no problem and find the user folder to save the rpt in but when I hit save it hangs and then I get:
"Critical Error while attempting to communicate with the APS"
I have the latest SP on both programs.. We have to use CR 9.0 due to a application we use.. Any help is greatly appreciated.
Thanks

I do also have the same problem. "Critical Error While Attempting to Communicate with the APS".
I create a new Report in Crystal Report 9 Professional Edition with Service Pack 7. But when I try to save the report "Critical Error While Attempting to Communicate with the APS"
Any solution on this??? Many thanks in advance.
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Unable to edit sample reports in Excel

Hello,
I'm able to view sample reports from Business Intelligence Center when I browse from the PWA homepage, but when I hit "Open in Excel" I get the following error: "To open this workbook, your computer must have a version of Microsoft Excel installed
and your web browser must support opening files directly from Excel in your browser". If I go back to the sample reports page and use the drop down beside any sample report and select "Edit in Excel" and "Open", I get the following
error: "Microsoft Excel cannot access the file at ....ResourceCapacity.odc" followed by "Problems Obtaining Data" followed by "[DBNETLIB][ConnectionOpen(Connect()).]SQLServer does not exist or access denied." Same thing
happens if I try to manually create a new data source through Excel. This happens for all sample reports, templates and data connections.
The weird part is that if I log onto the server (using the same AD credentials that I used for my laptop), open up PWA in a browser, go to Business Intelligence Center and try to edit any sample report, template or data connection in Excel, I have no issues.
Wouldn't that mean that Excel Services and Secure Store have been set up properly?
Wondering why no machine outside of the server can edit the reports etc...Any ideas?
Thanks,
André

Andre,
This is by design.
In Excel 2010/2013, the only way that the client can talk to the database is via an OLEDB connection. This requires direct read-only access and does not use Excel Services/Secure Store. If you are viewing the report via the web, then Secure Store/Excel Services
is used.
Because of the direct database access issue, you must be authenticated to the network before you can edit the reports. You would need to VPN into your network first. My chalk talk on this may be helpful.
http://www.bing.com/videos/watch/video/project-server-reporting-overview/10tpfox7m
Hope this helps.
Treb Gatte, Project MVP |
Blog | Twitter |
YouTube Channel

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

Unable to save Unified Messaging PIN: Access to Active Directory Failed

I'm trying to enable all of our users for Unified Messaging and I've created a powershell script for each of users I want to enable but I am getting an error message everytime I try and run it.
Unable to save Unified Messaging PIN for mailbox 'smtp address': Access to Active Directory Failed
Our setup is forest root domain and 2 child domains. Most of the users are in the child domains and the Exchange server is in the forest root domain.
I'm using -domaincontroller but this doesn't make a difference. Here is the script I am using:
Enable-UMMailbox -Identity [email protected] -UMMailboxPolicy "DefaultUM Default Policy" -Extensions 303 -PIN 1234 -SIPResourceIdentifier "[email protected]" -PINExpired $false -domaincontroller "rc-curdc-01.curriculum.riddlesdown.local"
Can someone point out why this isn't working?

I had the same experience as Gueetar. Couldn't enable a UM mailbox, or change the PIN. Got a generic "Access to Active Directory Failed" message instead of anything useful. Even went so far as enabled a ton of diagnostic logging, which didn't report anything
useful.
Of course, all the accounts I was enabling had the HiddenFromAddressListsEnabled property set to $true (these were old deactivated accounts I was using to test with). I found that setting it back to $false corrected the issue.
Of course I didn't know it was that exact problem at the time. I only found a difference after disabling/re-connecting mailboxes (and of course newly created mailboxes exhibited no issues). Assuming this was going to be the case for all mailboxes this would
be fine for testing and proof of concept, bad for production/implementation. Instead I ran a bunch of scenarios over two days, culminating in a crap load of LDIFDEs and DSACL dumps to enumerate the object properties and compare the values that were different.
This property (HideFromALEnabled) and a few others stood out. Luckily it wasn't ACL-related - that would've been a complete head wreck!
Dear Microsoft: More descriptive errors next time, please :)

Discoverer Report unable to Save As

Hi,
I am unable to save a Discoverer Report using Discoverer Viewer ?
Its giving the following error message.
Please help.
"The application encountered an invalid state.
OracleBI Discoverer Viewer was unable to find the necessary data for displaying
the results of this event. Please correct any errors and try again.
Error Encountered"
Regards
Ram

Hi Ram
Most likely you are on either a non-upgraded or old cumulative patch version of Discoverer. This issue happens a lot on the out-of-the-box Discoverer - 10.1.2.48.18 but goes away when you upgrade to 10.1.2.2. You should also patch up to the most recent cumulative patch, which as of today is CP8.
Please see this posting on my blog for more about patch and release numbers: http://learndiscoverer.blogspot.com/2008/04/most-useful-patch-numbers.html
Best wishes
Michael

Unable to open reports with Web intelligence

Hi there,
We are unable to open reports using Webi Intelligence. Error of "Session is closed(Error: INF)" apears.
I have restarted the SIA and Apache services with no luck.
Version : Business Objects XI3, Edge Series professional
Kind regards,

Try changing the idle connection timeout on your Web Intelligence Processing Server to 60 minutes (from the CMC).
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Unable to save a report in Unified Intelligence Center

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