Unable to start print job. Is printer availble? CS3 loaded on Windows 7 64bit

Hello to everyone:
I have a network of PC's. As part of their basic install I load on CS3. I have started to incorporate Windows 7 and found the following problem on all of them but not on any of the XP's.
When my users try to print from Acrobat 8 they receive the following message: "Unable to start print job. I there a printer?".
This happens when they try to print to only one of our printers, the HP designjet 1055. I have both 32bit and 64bit drivers installed on our print server.
I did read a post somewhere that the common files in program files might be playing up because there are 2 program files location on windows 7 - but I didn't get any further on that one.
I'm sure there's a work around for this issue, there has been for the 101 others.
Does anyone have any ideas?

Yes, we have AA8 here that comes with CS3 and for the most part it seem to be working fine. Sure I've had the odd compatibility glitch with getting the 32 app to work on win7 64 but I am stumped with this one printer. I have 7 other normal network printers (not large format) and I can print to those through AA8 fine.
If windows can see the HP printer and other apps can print to the HP printer but AA8 can't and at the same time AA8 can see and print to all the other printers it makes me think that this is ether a driver compatibility issue or some programmatic issue. Perhaps I need to point something in the registry to something else?

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This question was solved.
View Solution.

Hi Sticks10,
Thank you for your response, I appreciate the clarification. I still think the patch is a good idea to try.
If it still does not work, try the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Turn Windows Defender on or off. (This will work in Windows 8.1).
Disable any firewalls. Turn Windows Firewall on or off. (This will work in Windows 8.1).
Create a new user account. Create a user account.
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RnRMusicMan
I work on behalf of HP
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

Unable to start print job. Is printer availble? CS3 loaded on Windows 7 64bit

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