Unable to text my Mum but can receive texts from her.

I can text everyone else without any issues. I've already tried removing her contact and have contacted my service provider who were less than helpful. Ahy suggestions?

Is your device trying to send this message as a iMessage ? If so did the user of the other device used to have a iPhone ? If so did they turn off there iMessage before they changed it ?
Have you got iMessage turn on on your device ? Have you tried it with it off ?

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