Unable to view Print window when Print triggered from J6NY

Dear Experts
We have enabled Print option for printing the document from J6NY. It works ok when we try to print a document using a Test user in test system in our network on my system(The test user has all the required roles assigned for printing the document from J6NY).
When the Client tries to test it using same test user on his Laptop, he cannot see the print window. But he is able to print the document from the transaction other than J6NY.
We checked below but there is no issue with it.
1) The print queue for default printer on the Client's Laptop, there are no documents available in the queue.
2) The internet settings to see pop up blocker
Any idea what could be the issue and what checks needs to be done in order to resolve this?
Regards
Vaishali

Hi Alok,
This is a known issue : User is not able to view the contents (i.e. reports) of the folders while importing a documents from Deski 3-tier or from infoview however he can view the reports and folders from Deski 2-tier.
Solution:
Upgrade all client machine to the same level of patch as the server
BO always recommends maintaining the same patch level for the BO Server and the Clients
For Example:
   - If Server/ Enterprise: BusinessObjects XI R3.1 then Client should also be on the same patch level. or
   - If Server/ Enterprise: Crystal Reports Server 2008 then Client should Crystal Reports 2008 or
   - Server/Enterprise: BusinessObjects XI R2 or BO XIR2 SP4 then Client [End-user] should also be on XIR2/ XIR2 SP4.
- Also BusinessObjects also recommends that while installation we should install Client product first and then Server product.
For Example:
If you want to deploy BO Enterprise and CR Designer on same machine then we should install Crystal Reports Designer first and then BusinessObjects Enterprise
There are some common files/dll in CR client and BO server and those dll/ files that common folder used by both i.e. why we always suggest user to install Crystal Reports Designer first and then Enterprise/Server. This is not applicable for Desktop Intelligence because it uses other files.
  If we install Sever first and then client then those common file/dll wonu2019t install properly (also might be some Server files or dll gets overwritten by Clientu2019s file/dll) and due to this might Crystal Reports will not work properly i.e. some compatibility issue may come with DLLs.
Hope this information helps you.
Regards,
Deepti Bajpai

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