Unauthorized charges dated 4-21-2014 submitted to my bank 1 for $6.99 and the other for $9.97; How do I get a refund? Why did this happen? Did somebody steel my card? Or was this an error?
APL I-TUNES deducted 2 fees on 4-21 for items that I did not purchase. I just sent email to my bank asking them not to approve payment, not sure
if they will stop it or not. I called the number listed on the bank statement by the I-tunes purchase 866-712-7753 and it guided me here. So,
what's next? What happens now? Did somebody steel my bank card? Or was this an error?
First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.
Similar Messages
-
I was fooling around with the "reader" feature on my New iPad. I am now stuck with that and can't get out. Even my four digit code is read out in a machine voice and the iPad wont boot. How do I get out of this. Tried the red arrow slider. shut of the iPa
James,
I cannot get into Settings! It keeps reading out Slide to Unlock when I try to slide teh arrow to open the fpur digit entry boxes. -
my 4s is stuck in recovery mode on itunes, and the screen on the phone itself is the charger on the bottom and the itunes sign on top. how to i get my phone to turn on again?
Restore the device.
-
After ejecting SD card by pulling it to trash in iphoto, the wheel is spinning. How do I get it to stop? What happens if I force quit?
After ejecting SD card by pulling it to trash in iphoto, the wheel is spinning. How do I get it to stop? What happens if I force quit?
-
I noticed on my credit card statement that something had been purchased on my phone through iTunes I however did not purchase the in-app game and I would like to know when I can get that refunded.
Check your e-mail receipt, in there you can click Report a problem link.
-
I've tried buying new chargers and plugging them into different outlets around the house but the iPod will not respond to anything. The home button is broken so I can't reset the iPod by holding both the home and lock screen buttons down, and it won't even connect to iTunes when plugged into my computer. How can I fix this issue? The iPod never overheated or anything, and it still had charge left before it quit responding.
Unfortunately for you, the home button is necessary for reset and also to put the device into recovery mode or DFU mode. Since that is not working, and the device is not recognized in iTunes, check the charging port area. There could be dust, lint, etc, that is blocking the connection for charging, and connecting to iTunes. If nothing seems wrong there, then make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider, depending on your location. There is no other option.
-
I wish to reset my ipad (as advised by the Apple Store) to attempt to resolve an issue with a non-responsive part of the screen.. However, when I select General>Reset>Erase all content and Settings, I am prompted for a a Restrictions Passcode (which I have never set). I have now entered random codes 11 times and the ipad has not reset. How do I get past this? I am now at the point where I have to wait 60 mins before I can enter another random passcode. I just want the ipad to clear down, erase everything so I can start again.
The other option is to force iPad into Recovery Mode.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
Part of my IPhone4 is French after the ios 5 update... it never did this with any of the other updates....can anyone tell me how to get it all back to English?
Hello Edward
Follow the prompts on your iPhone and you will get either at your home screen like normal or get to a point of restoring from back up. The article below will give step by step for restoring from back up.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I downloaded Masterchef Season 2 thinking it was a the current season. Can I get a refund? I haven't watched it and it isn't likely that I will.
I got a refund for the whole season and a refund for an app I downloaded with a misleading title. All in all, a worthwhile and expedient experience. I expect that from Apple and I got it.
-
..
There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
See above
Actually the OP is running Firefox 3.6.8, but has a user agent that is corrupted by an extension (NET_mmhpset)
You can check the '''general.useragent''' prefs on the about:config page.<br />
You can open the '''about:config''' page via the location bar, just like you open a website.<br />
Filter: general.useragent<br />
If '''general.useragent''' prefs are bold (user set) then you can right-click that pref and choose Reset.<br />
<br />
See [[Web sites or add-ons incorrectly report incompatible browser]] and [[Finding your Firefox version]]
See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default -
In the applications folder I see two iphoto apps. One labeled iphoto (copy) 376 MB/ version 8.l.2 and the other iphoto (original) 346 MB/ version 8.1.1 . Have no idea what I did. Can I delete one of them?
I have iphoto library manager installed and used it for the first time just recently. I merged my photos into one library.
Any help would be greatly appreciated.
Thank you,
LucyKeep the latest verson. But, as Larry cautioned, open it before deleting the other one to make sure it performs as expected.
OT -
I don't know what the problem is. I installed the new update plug-in for Flash and it's still not working. I don't know what do do next.
No, that's not it. I tried both ways: 64-bit flash plugin, with Firefox in 64-bit mode. Latest 32-bit flash plugin with flash in 32-bit mode. No go.
I see the first frame of the video. Video does not update except in chunks, portions of the screen, every few seconds. Sometimes there is no audio.
Curiously, other video sites, such as vimeo, are fine. Also, some embedded youtube videos on other sites are also fine. But the problem is consistently there on youtube.com. -
I logged in to iCloud to pay for backup storage. I clicked on the 20GB option for $40, then changed my mind and clicked on the $100 for 50GB storage space. I thought the $100 50GB would over ride the $40 for 20GB, but I got charged for both.
How do I get a refund? Also I don't really know how much space I really need on iCloud.
Thank you for your answer. :)This has always been an unclear topic; Apple has said you can contact them within 15 days for an iCloud storage refund, but has not said what the appropriate contact is. Maybe someone else has done this before.
-
I downloaded a past purchased app and it charged me for it. How do I get my refund for it? i have a screen shot of it being a previous purchased app on my iphone and I just got the ipad2 and have it linked. Thanks for the help in advance !
This is how you redownload purchases:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Not sure that you can get a refund as you rebought it.
You can click Support at the top of this page, then click Contact Apple Support and ask.
Maybe you are looking for
-
rocess: iPhoto [273] Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto Identifier: com.apple.iPhoto Version: 8.1.2 (8.1.2) Build Info: iPhotoProject-4240000~8 Code Type: X86 (Native) Parent Process: laun
-
Balance leave carryfwd - Please reply me :: urgent
Dear Friends , Please help me to solve the below issue # a) Carryforwrad leave from 2006 to 2007 - 10 leaves , used - 5 b) Annual Leave -10 leaves,used nothing. in pe03 - LVMAX capping is 20 ( we can carryforward only 20 to next year ). now the iss
-
Hi Techies, Is there any way to convert or read the contents of a .pdf to .txt Thanks for any help
-
Full screen picture for contacts
I have recently upgrade to the iphone 5. I use MS Exchange to sync contacts and email. I want to have full screen picture for caller ID but it only gives me a thumbnail. Any suggestions to get full screen picture for caller ID?
-
Occi GetString causing a exception with ntdll.dll oracle 10g and MS 2005
hi, I am getting an exception with using Visual Studio 2005(VC++8) and occi.h 10g client. When I run the release version I get an exception in ntdll.dll. The problem is in the getString(). The field in the oracle table is defined as a varchar2(300).