Under 1 Mbps BB speed.. any ideas?

Question

So I have been an EE broadband customer for nearly a year now, and generally speaking the speed has always been fairly decent (around 11 Mbps), occasionally at peak times it can be a bit poor (down to 4 or 5 Mbps).  But as of some time last week, the speed has dropped to below 1 Mbps, thus rendering the almost all internet access fairly useless. It also keeps disconnecting completely every hour or so. So, the router stats: Time Connected: 00:02:32Downstream Rate: 1.15 MbpsUpstream Rate: 0.44 Mbps Upstream
Noise Margin: 7.2 (dB)
Line Attenuation: 16.1 (dB)
Downstream
Noise Margin: 4.4 (dB)
Line Attenuation: 27.5 (dB) Near EndIndicator Output Power: 10.1 (dBm)Interleaved Path FEC Correction: 883Loss of Signal Defect: 1
Error Seconds: 12
Far End
all 0
Error Seconds: 353
Received Data: 18919 (Kbits)Transmitted Data: 4894 (Kbits)
The speed test results: http://www.thinkbroadband.com/speedtest/results.html?id=1435775453573876055
And the exchange:
https://www.samknows.com/broadband/exchange/LSPUT
Thanks in advance for your help!
Oh and for reference, the master socket that my router was connected to is a SSFP infinity, and yes there are wires attached.. yet next to it we have a SSFP one (no removable faceplate), into which the phone is plugged.. seems odd to me.. 

Answer 1

So the weekend has come and gone, and still no change [for the better] with the internet. Router stats again: STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 440 (Kbps)
Downstream 572 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 27.1 (dB) 30.3 (dB)
Line Attenuation 14.5 (dB) 25.0 (dB)
Indicator Name Near End Indicator Far End Indicator
Output Power 12.5 (dBm) 0.0 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 60 166
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 0
Loss Of Signal Defect 0 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 0 0
Error Seconds 0 0
STATISTICS
Received Data 5317712 (Kbits)
Transmitted Data 1973092 (Kbits) So either unbanding the DLM made no difference, or it hasn't been unbanded?  I also found something which I thought may be of interest, looking at the system log on the router page:08:08:26, 06 Jul. admin login success from 192.168.1.13
08:07:25, 06 Jul. WAN port up
08:07:22, 06 Jul. WAN port down
07:46:02, 06 Jul. WAN port up
07:46:00, 06 Jul. WAN port down
07:45:06, 06 Jul. WAN port up
07:45:02, 06 Jul. WAN port down
07:42:33, 06 Jul. Time is synced to NTP server
06:42:15, 06 Jul. Time is synced to NTP serverWas not sure if this was normal or not, but consistently the WAN port goes down then up again pretty much constantly.Is this anything to be concerned about? Not really sure what best to do next..