Understanding itunes in the enterprise

Hi all. We are preparing to roll out ipads and iphones to our corporate users and I am trying to understand the functioning of itunes in the corporate environment. We will be providing devices to some people but some will be using their own personal devices. So my two initial questions are these...
1. Can a device be configured to use two separate appleID's? In other words, could a user bring us their ipad which already has an appleid assigned to it and then we could add a corporate appleid so we could add corporate apps as well? Would these two appleid coexist peacefully?
2. If I'm configuring 20 ipads, can I use the single instance of my itunes on my work PC to configure them? Can itunes successfully configure and sync multiple devices?
Jim Gosney
Genesco

You can configure the iPad's without an Apple ID on them depending on what you want to configure.
If you want to sync apps you already have in your ITunes account you can do so with multiple devices but when it comes time to update that application, it would require that iTunes account ID and password. Most times its not pretty mixing 2 iTunes accounts. What we have done here is allow users to use their personal iTunes account and back up their iPad at home and sync with their PC.
Apple does have Volume Purchasing Programs that allow corporations to buy applications in volume to release to their users. Example you purchase a $20 app for 20 users, you are given a spreadsheet of codes that you can send to a user to download the app (without having them to pay for it). You can also use configuration profiles with the iPhone configuration utility (does work for iPad as well) to configure settings such as ActiveSync, wi-fi etc.

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ITunes in the Enterprise

Our CIO is pushing us to open iTunes to all employees. Why should we NOT do this?

Ditto all of the above. And does your CIO understand the potential bandwidth implication on your company Internet connection if your users are allowed to connect to and purchase from the iTunes Store or use the "radio" streaming feature? (there are many music streaming applications/services, of course, not just iTunes).
I'd echo Paul's question: has your CIO indicated why s/he wants to allow iTunes? Is the aim to allow the use of iPhones? (this being an iPhone forum).

IPhone\iTunes in the Enterprise

We are looking into deploying iPhones into our environment. Presently we do not have iTunes on any of our systems. Got around the activation delema using Apple info, which was great...
My question is as follows: If a member takes the iPhone that is activated and finally connects to iTunes to do whatever, download iPhone Apps\Buy Music..., the system he connects to (iTunes installed) is this the only system this iPhone should connect too?
What happens if he connects to another laptop system and logs into iTunes Account?
Will the user have to do a Backup of the iPhone on this laptop that he connected to or can this be done on another system?
Just trying to invesion how support will be for a iPhone in a corp environment... Do IT Staff tell iPhone users to do their own backup on their own system??? We are presently a Blackberry environment and most data is on our BES Server, so changing BB devices is pretty simple but if we have to swap out a iPhone, how much hoops do i have to jump through to make sure the new device look like the old one...

MSHume wrote:
My question is as follows: If a member takes the iPhone that is activated and finally connects to iTunes to do whatever, download iPhone Apps\Buy Music..., the system he connects to (iTunes installed) is this the only system this iPhone should connect too?
Yes.
What happens if he connects to another laptop system and logs into iTunes Account?
Any iTunes-managed media content (music, videos, apps, photos) loaded on the phone will be erased and replaced with content from the second computer. By design, the iPhone syncs with only one iTunes library.
Will the user have to do a Backup of the iPhone on this laptop that he connected to or can this be done on another system?
On the laptop that synced with. Stick to one computer for an iPhone.
Do IT Staff tell iPhone users to do their own backup on their own system???
Yes, they should back up to their own system. Obviously, MS Exchange data are safe; but, locally stored data (e.g. call history, sms, 3rd party app data) are backed up to the computer the phone is synced with.

ITunes not allowed in the Enterprise!

Ok so I want to sync data but iTunes is forbidden on our machines. I don't think we are the only company with this policy so how then is the iPad ready for enterprise use?

Sure, you could possible pair down iTunes for installation.
My company (having a globally installed base of 35,000+ workstations) will install and support BB software on a specific employee’s assigned desktop/laptop and is willing to do the same for iTunes to support the iPhone.
Our mobile phone users don’t create content on their phones. The BBs and such are generally only used for voice, email, calendars, notes, contacts.
Because of the way these devices are used, we're not required to install and support BB software on every workstation through-out the enterprise that a BB user may come into contact with throughout their business day.
However, the iPad is much more that a Black Berry/Smart Phone/iPhone.
Our employees that are asking for iPads are looking to eliminate the need to carry a laptop to access Intranet web sites, deliver presentations, check and compose email, create simple documents (Word, Excel, PowerPoint compatible).
Any content that is created on the iPad needs to be accessible and shareable via USB and not just over 3G and WiFi. The vast majority of our global operation does not have WiFi coverage (and won’t anytime in the near future). 3G coverage is not always available or may be spotty (many locations only have the Edge network available and or no cell coverage due to the buildings structure).
As such, the inability to mount the iPad as a USB storage device to share content without iTunes severely restricts the device.
Apple, yourself and others chime in and say just install iTunes.
There is a very significant cost in deploying, supporting and maintaining iTunes on all of the workstations that iPad users may (or may not) need to connect to across a large enterprise - security, lifecycle, and deployment planning; QA and Certification the current and future application versions on each of the various workstation models (images) and environments (physical & virtual); deploy the application (tech and push installs); etc.
Is Apple, you or they going to pay for all of this this?
Quite frankly, there is no valid technical reason that the iPad cannot be plugged in and mounted as a generic USB flash drive to enable the sharing or files (other than Apples possible business desire to force us to us iTunes).
Until this is corrected and broad support for SSL VPN is available, we will not seriously consider the iPad for anything but very small well defined installations having a limited business scope.

Branding bar in the Enterprise Portal

Hi,
All the requirements is to build of the header bar (branding bar) in the Enterprise Portal.
Currently when I click in left nav , the SAP EP Links open up in new window.
These pages do not have any Company Branding header on the top.
I am required to put Branding header on these EP Pages and call them on to MOSS UI.
Plz refer the solution to me.
Thanks,

Dear Sanjay ,
Please clarify the below points so that we can understand exactly what issue you are facing .
1. " requirements is to build of the header bar (branding bar)" --- Are you referring to the portal MastHead ?
(typically mastheadincludes -- welcome "name of user who logs in " , Branding Image - horizontal image bar, help , log off n personalize button"
2. "when I click in left nav , the SAP EP Links open up in new window. "
In the left Navigation what are you clicking , what exactly is opening in a new window .
Kind Regards,
Ronica

ICloud Usage In The Enterprise

Forgive me if I've posted this in the wrong location, but it seemed to be the best suited area...
With the announcement of iCloud, I've been trying to find information on how it will be managed on devices that are used in the enterprise? The company I work for has approximately 200 iPad users and 300 iPhone 4 users that sync their corporate mail, calendar and contacts to their devices.
Each of these users has tethered their device to their own personal iTunes account so they can add music, apps, video, etc to the device as they wish. We secure these devices using a MobileIron appliance along with Apple MDM certificates that allow us to implement security policies on the devices.
If these users choose to sign up for iCloud, does anyone yet know if it will only allow your me.com account to sync to the cloud? The last thing we would want is for these users to have their corporate mail/contacts/calendars synched to the devices and then simultaneously synched up to iCloud.
Anyone have any suggestions on how we might combat this? Or if it will even be possible to sync accounts via iCloud for anything other than me.com accounts? Thanks!

HI All,
Actually I face the same problem, only mine is using Apple MDM on Lion Server. We plan to deploy 2000 or more iphone 3gs on company cost. Currently in progress and already around 900 devices live using inhouse corporate application.
Our challenge is on security administration things. Wondering if there is somekind like iCloud that we can use in corporate to track the location in case of lost. we are now experiencing already two device lost on duty.
Currently all devices that we already deployed are registered to iCloud using one Apple-ID, no problem on registration process. However when I open iCloud, only limited devices was listed, I think just about 90 devices on the list. Unfortunately the two devices that reported lost are not on the list. So I feel hopeless now.
While MDM can only do Wipe and other things, but can not tracking the location.
Appreciate if someone can give me a clue the alternative to overcome those issue. Thanks.
Regards
AA

Problem with models in the enterprise service builder

Hi all,
I get this message from the enterprise service builder, when i double click on one of the models on the tree on the left of the builder itself.
the message says:
Error Initializing Business Modeling
Initialization of business modeling cannot be started. You cannot work with business modeling. Check tht all required configutarion objects are available
i made all the wizards suggested in /people/werner.steyn/blog/2008/03/03/how-to-look-like-a-hero-with-netweaver-ce-esr-sr
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closed

After answering the three security questions on itunes connect the submit button is still grayed out. It looks like it could be an error on the website. Has anyone encountered this issue?

After answering the three security questions to update an app on itunes connect the submit button is grayed out. It looks like an error on the website. Has anyone ran into this problem before? Any help would be greatly appreciated.

Hi evanVIT,
Welcome to the Apple Support Communities!
I understand that issues like the one you are experiencing can be very frustrating. For this situation however, for update errors in the range of 3000-3020, I would recommend the troubleshooting steps located in the attached article. Please use the steps and information as a reference.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Cheers,
Joe

After upgrading recently I got this message: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." The music/video files are still on my MacBook Pro. Is it because I'm still on 10.5.8? How do I fix this?

For your reference I’m using a MacBook Pro running 10.5.8. Several weeks ago on a Monday I received an upgrade for iTunes. When Tuesday arrived I attempted to log in so that I could download the latest freebie song(s). I was met w/this message: “The file ‘iTunes Library.itl’ cannot be read because it was created by a newer version of iTunes.”
The music/video files are still on my Mac (I’ve verified that via Searchlight), but I’m unable to open the program. Since I know that 10.5.8 is rapidly becoming prehistoric, could it be that the newest iTunes isn’t compatible w/this particular OS? I’d like to switch up, but understand that the newest OS won’t work on a Mac of this vintage (6 years old). In addition, my Adobe products (all CS2) won’t work w/anything newer than 10.5.8, so I’m reluctant to go to a newer OS (I just can’t afford the Adobe upgrade $$$ @ this point).
Is there any way to get a download of an “old” iTunes version? If there were, I’d simply refuse any future upgrades until my personal economy allows me to stop working as if it were 2006. Please advise, somebody!

I don't know how you received an upgrade for iTunes. You make it sound like it was sent to you. At most your computer will tell you of a new version and you tell it to download it and install it. However, a computer will not do this for a version which is incompatible. iTunes 10.7 came out a few weeks ago but your computer would not notify you and even if it did, 10.7 would refuse to install on your computer. So this part isn't making a lot of sense.
Two ways to get the 'newer version' message. One is to open your library on a computer running a newer version, and then try to open it with an older version. Usually happens when the library is on an external and used with multiple computers. The second way is if you have multiple versions of itunes installed on your computer.
The newest (and likely the last) iTunes for OSX 10.5.8 is iTunes 10.6.3 which has been out for quite a while.
iTunes 10.6.3.25 - http://support.apple.com/kb/DL1575

Why won't my iPod work on iTunes or my computer? It shows up (not on iTunes) and the iPod shows connected but it has to be "formatted." And why are half my songs unable to play on it anymore? It just skips them!

I've read through several discussions and I've seen a lot of similar issues but none that were quite like mine. Every time I plug my 3rd gen. iPod nano in it shows it connected on the iPod screen and iTunes opens up but the device does not show up in iTunes. The icon on the iPod shows connected and gives the arrows circling showing syncing even though it still says connected. But it won’t show up in iTunes. It shows up on my windows computer but I can’t click it or make it do anything. It keeps saying “You need to format the disk before you can do anything.” And when I hit cancel it beeps and says "Location not available. Dara error (cyclic redundancy check)." As if I know what that means!! And I have 800 songs on it but they aren’t all on my computer and some are on my parents’ computer but I can’t get to that one. It shows it is a “FAT32” which I have no clue what that means but I’ve never noticed that before.
Windows "can't access the disk" and I don't know why. It gives me that notification if I try to check the drive or disk or device for problems. And if you click it on Windows it pops up a screen with formatting things (which I don't know anything about). And then it closes and says that it CANNOT format the device.
The iPod works almost okay when it isn’t plugged in, but I’ve noticed that half my songs won’t play. You click on it and it plays the next one in the album. And it isn’t always the first song in an album but random songs. And songs I listen to a lot. You can’t go back (you can only go forward and you can’t skip over the ‘missing’ song) or even click to select those songs. But other songs play normal, just not half of them that are on the iPod but all of a sudden no longer work. And I don’t know why. I have another 3rd gen. iPod nano that doesn’t have ANY of these problems. It hooks up, it doesn’t need formatting, and all its songs play. I don’t know what is wrong or what to do. I’ve tried re-downloading iTunes and everything. I don’t want to have to reset my iPod and lose everything.
I’ve tried locating the device in iTunes and it shows the iPod but it gives this weird symbol and I can’t select it. It’s like a white box with a box that is outlined in blue with six random icons in the middle. I’ve seen it before and it always means something is wrong or a file (which is where I have seen it before) is corrupted. And like I said I have a second iPod nano of the same generation and it does not give this weird symbol. Plus it connects just fine. It’s this one iPod.
I don’t understand what is going on. It worked just fine and then all of a sudden I noticed songs wouldn’t play so I went to plug it into iTunes and nothing has worked. I’ve searched discussions and none of the tips help. But I want my songs to play again and I want my iPod back.

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

I am using Windows 7 Home Premium 64-bit OS. I've never had this problem before... today I opened iTunes and it prompted me to download the newest version. I use iTunes all the time and have updated it multiple times with no issues. During the installa

I am using Windows 7 Home Premium 64-bit OS.I've never had this problem before... today I opened iTunes and it prompted me to download the newest version. I use iTunes all the time and have updated it multiple times with no issues. During the installation process it gave me an error message that said:
Runtime error!
Program C:\Program Files\iTunes.exe
R0634
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
I quit the installation, uninstalled iTunes and rebooted my computer. I now receive a similar message with a slight difference:
Runtime error!
Program C:\Program Files (x86)...
R0634
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
I did not leave anything out from the error message. It doesn't point to a specific file, it just ends with "(x86)..." Every time I boot up my computer, this error message pops up on my desktop.
How do I repair this issue? I have found multiple suggested solutions but am unsure which one is the best, and I don't want to try a bunch of different things for fear I may make the problem worse. I would like to try and fix this myself if possible but I need to know if that is really possible or if I need to take my computer to someone for repairs. Any suggestions will be greatly appreciated!!

Hi lustyln,
I'm having a little trouble understanding all of what you are trying to explain. From what I can tell, it sounds like your PC has a lot of software problems and you want to know what is supposed to be there and what isn't.
For reference, here are your product specifications:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01893242&lc=en&product=4043282
To get your PC software back to how it was when it was first purchased, run a system recovery:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01867418&lc=en&product=4043282
I hope this helps.
...an HP employee just trying to help where I can, but not speaking on behalf of HP.

TS3694 my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
worth looking at for the future to understand backing up etc

My iPod will no longer turn on after attempting to update my iTunes to the newest version.

Pretty self-explanatory for the most part. I was attempting to update iTunes to the newest version because I have been putting it off forever. It's not currently the newest version..however when it was updating, my iPod went into recovery mode (the screen flashed to the iTunes symbol & the USB symbol) & then after a few minutes of trying to restart it (pushing the home & the lock button) it went completely black & will not turn on whatsoever. My iTunes STILL will not recognize it & I have done everything to try to turn it on/get it to work, but nothing happens.
Additional details that just happened: When I try to get it out of the black screen of death by holding the home & the lock button now, the Apple icon flashes for a few seconds, but won't fully turn on, which I don't understand why? Now it's back to the recvovery mode screen.
Any suggestions? It's fully charged, I know that for sure.
I would really appreciate the help though! I walk 20 minutes to class every day & always have it with me. It's a 4th Generation iPod Touch.
Thank you all!

- Have you tried Recovery Mode and then restore?
- DFY mod and then restore?
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

TS3219 My iPad will not connect to iTunes or the app store

Help I can't connect my iPad to the App Store or iTunes .I could connect before but now nothing

"iPad will not connect to iTunes from the app store?"
marenfromphoenix wrote:
Have turned off and back on, still won't connect. Help, anyone?
iTunes and the App Store are two different apps/stores. I'm not sure I understand what you are trying to do. If you want to buy apps - go to the app store. If you want to but media - music, movies, TV shows - go to iTunes.

HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

Understanding itunes in the enterprise

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