Unified Historical Report Error

I have a supervisor that is running a canned report in the UCCX historical client app. When she runs the report she is getting this error
"The remaining text does not appear to be part of the formula"
It is only affecting this user. If someone else runs the same report from her pc, the report runs fine. The error only happens with her user id.
Has anyone seen this. Using Historical Report client 7.01(44) with UCCX 7.1. All clients are using the same version.
Thanks in advance for any help.
Joe

Hi Saima,
Please refer the below link for your issue,
http://docwiki.cisco.com/wiki/HRC_installation_fails_with_Error_1722
Hope this helps.
Anand
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UCCX Historical Report Error

Hi,
I installed the program Cisco Historical Reports on a user's machine. When I try to launch it, I get "unexpected error, quiting" When I try to uninstall it, I get "Error opening installation log file, Verify that the specficied log file location exists and is writable. " When I say OK I get error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support, Action caUninstallDBDriverMsiexec, location\hrcdbdriver..." If I run the repair tool, I get the same error.
Please advise how I can get rid of this error message.
Thank you
Saima

Hi Saima,
Please refer the below link for your issue,
http://docwiki.cisco.com/wiki/HRC_installation_fails_with_Error_1722
Hope this helps.
Anand
Please rate helpful posts !!

Cisco CRS Historical Reports error "run time error 364 application defined or object-defined error"

Hi All,
we are getting an error when we open historical report

Hi;
The 713 error generally means something is not installed correctly for the runtime.
How did you deploy the runtime to the client system?
Regards,
Jonathan

Cisco Unified CCX Historical Reports

Hello,
Issue: The time showing on the Historical Reports are not correct
Error message/issue description:
While comparing the recorded calls from QM Management Destop system to the reporting system the timings on the historical reports appear to be at least an hour behind. Can these be synced to show the same times
Thanks !!
Shridhar Reddy

Hi Shridhar,
The time zone displayed in the report is either UTC or local time zone, based on the TIMEZONE settings in hrcconfig.ini. You can also change the time zone for each report as shown in the procedure.
Note: When a report shows date and time information for an event or an activity in the report data, that date and time is based on the TIMEZONE configuration in hrcconfig.ini.
The Start and End time is also based on the TIMEZONE configuration in hrcconfig.ini.
The difference between the server time and the selected time zone is displayed within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time of the HR client machine.
To change the time zone for a particular report, follow these steps:
Procedure:
Step 1: In the Unified CCX Historical Reports main window, choose the report settings that you want.
Step 2: Choose the Settings menu.
Note: You notice the check mark beside the Use UTC Time Zone for Reports menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If local time zone (value 0 - Default) is configured, the check mark is not displayed. For more details, refer The hrcConfig.ini Configuration File, page 2-13.
Step 3Click Use UTC Time Zone for Reports to select or unselect the option manually.
Please refer the section "The hrcConfig.ini Configuration File" from page 33 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
TIMEZONE:
Specifies the time zone that will be displayed in the Unified CCX Historical reports. This value can be preset before you login to Unified CCX Historical Reports client.
You can also change this value from the Historical Reports client user interface.
Valid values: 0 and 1
Value 0 - Historical report will display the time zone of the client’s machine.
Value 1 - Historical Report will display the UTC - GMT time zone.
Default value: 0
Note:The time and date for data in scheduled reports is always the time and date of the Cisco Unified CCX Historical Reporting database which is the UTC time zone.
Please refer the section "Changing the Time Zone to be Displayed for a Report" from page 142 onwards in the below link to do so,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
Hope it helps.
Anand
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Error message while trying to run report on Historical Reports

One of my users are getting an Exceptional Error while the userr is trying to run a report on Historical reports on her machine. I am able to run the same report on another machine so i am assuming it has something to do with her particualar machine. Error Message is below
Exceptional Error
An Exceptional Error occured. Application exiting. Check the log file for error 5022.
We are running version 5.0.
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Hello,
Check out this bug, as it matches your exact error message:
CSCef56507 - HRC/Call Custom Vars rpt does not allow Calling Number to be chosen
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
The only thing I'm not quite sure is that it supposedly affects CRS 4.x not 5, however I think you can try the workaround on the machine with problems and see how that works.
HTH
Pablo

Error message loading Historical reporting

I am getting an error message on a few PCs. It is unrelated to the user because this user is able to view reports on other PCs. Attached is the error I am receiving. I have tried installing/uninstalling. We have also made sure the user logged into the PC has admin rights.
After clicking ok, i then get this error message also.

For the error 5022, assuming you are running CCX version 8 or above.
Here are some troubleshooting steps:
Go to:
“C:\Program Files(x86)\Cisco UCCX Historical Reports” make sure to install the Drivers folder is created and has files in all the sub folders.
If there is no drivers folder/(files in the sub folders) install the following:
“C:\Program Files(x86)\InformixMSI\ibm informix client-sdk.exe” (If you are unable to install this with admin rights and getting error for IS kernel go to Control Panel\User Accounts and Family Safety\User Accounts->change user account control settings-> and select never notify, restart machine and then try installation.
Let me know if you get 5022 even after that.
If you are running CCX v7.0 let me know.

UCCX Historical Report - Scheduling Report Error

When scheduling a Historical Report the below errors are returned at time of schedule.
0 ERROR Mar 18 2014|00:00:27 Writer FileMapping = 000000E8, GlobalAddress = 00220000
1 ERROR Mar 18 2014|00:00:31 10644:PrintDBConnectionString:pwd not found in Connection String
2 ERROR Mar 18 2014|00:00:32 12040:PrintDBConnectionString:pwd not found in Connection String
3 ERROR Mar 18 2014|00:01:21 10644: Exception while exporting report ICD_Contact_Service_Queue_Activity_Chart_en_US
4 ERROR Mar 18 2014|00:01:21 10644:LogComError: the error is = Code= 80043ac1, Code Meaning = IDispatch error #14529
5 ERROR Mar 18 2014|00:01:21 10644:Source=Crystal Reports ActiveX Designer
6 ERROR Mar 18 2014|00:01:21 10644:Description=
7 ERROR Mar 18 2014|00:01:21 10644: thread in Export method:Exception occurred for report I
8 ERROR Mar 18 2014|00:01:21 12040: Exception while exporting report ICD_Contact_Service_Queue_Activity_Chart_en_US
9 ERROR Mar 18 2014|00:01:21 12040:LogComError: the error is = Code= 80047e41, Code Meaning = IDispatch error #31809
10 ERROR Mar 18 2014|00:01:21 12040:Source=Crystal Reports ActiveX Designer
11 ERROR Mar 18 2014|00:01:21 12040:Description=Unknown Database Connector Error
12 ERROR Mar 18 2014|00:01:21 12040: thread in Export method:Exception occurred for report I
Not sure if related to strings 1 & 2? If so, I have no idea what the pwd is...

Have you tried changing the password of the Historical Reporting User?
Tool -> Password Management

UCCX Historical Report Login Error 5051

Hi All,
Have installed the Historical Reporting tool (version 7.0.1.504) to a users' desktop PC and virtual PC, howevwer she receives Error 5051 when trying to logon. I also receive the same error although I have no problems from my own PC. Likewise, the user in question has managed to logon to the application from someone else's PC. The application has been uninstalled and re-installed but to no effect.
Are there any log files on the server I can check to find the cause of Error 5051?
Are there any ODBC settings I can check?
I have multiple users who use the same application from the ame installation with no problems. This is the first instance of this problem.
Any information greatly appreciated.
Thanks
James

Have you seen this yet?
http://docwiki.cisco.com/wiki/A_Database_Connection_Error_5051_error_appears
-Steven

Verifying data coming from Cisco Unified CCX Historical Reports

Good afternoon
I (along with a number of other colleagues) are heavily involved in a project to take data from a wide variety of different sources and merge it all into one system so that we can report on it in a joined-up manner.
The project comprises a number of different types of data source (such as Telephony or CRM). Within each data source type, we have various suppliers of those products. In the case of telephony data (which I'm looking into at the moment), the eventual aim is to make it possible to take data from any of the telephony platforms in use across our business (currently AVAYA, Alcatel and Cisco) and report on it in a uniform way, thus negating the need for an end-user to know what the Cisco definition of AHT is (for example).
The switch I'm currently looking at is a managed switch, meaning that we don't have any sort of direct access to the back-end database(s). We could probably get it, but I suspect that the company that manages it for us would probably charge a small fortune for that. In view of this, I'm working with a number of the standard reports in the Cisco Unified CCX system. My plan (at the moment anyway) is to identify the reports that we can use that will best provide details of all calls into and out of our contact centres. I'd be looking to get the exact details of each individual call, which could then be rolled up into manageable intervals (such as 15-minute or 30-minute).
Before I go much further, I'd like to be clear on something: I'm a database developer rather than a telecoms engineer so if I ask something that appears to be obvious then I apologise in advance. I've got quite a bit of experience of working with the CTI system that sits on top of our AVAYA platform, but it's proving to be a bit of a wrench effectively "un-learning" that system so that I can make room in my head for the Cisco solution.
So, what I've learned (or have guessed) so far is this:
When I run the Application Performance Analysis report, the Application Names that are returned are effectively the Call Routes that are set up in the system. Each Call Route can be fed by one or more Called Number (which I understand to essentially be a DDI);
The Application Summary Analysis report shows the same Application Name information as is shown in the Application Performance Report. However this report also shows the Called Number, thus providing slightly more information about the individual DDI being answered;
My next plan is to try and run an Agent-level report so that I can see exactly which calls each agent handled. This is where I've run into problems: I ran the CSQ - Agent Summary report for the whole of 17th October. I then ran the Agent Detail report for the same period, and ran it out to CSV so that I could "play" with the data. The CSQ - Agent Summary Report shows that a particular agent on a particular CSQ Name (ID) handled a total of 29 calls. However, if I filter the Agent Detail report for that agent and CSQ, I get a total of 30 calls and for the life of me am unable to identify where the missing call is coming from. Initially I'd thought it might be bacause the CSQ in question has two separate DDIs but as far as I can see, this is making no difference.
I NEED to be 100% sure that when I'm importing the data from the Cisco reports into our system, I am then able to mimic the types of reports that are coming from Cisco, with the same figures. Therefore, if anyone can help me, I'll be extremely grateful.
TIA
Ian Henderson

The "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide....

Cisco Unified CCX Historical Reports 8.5 - question

Hi all,
Have a question regarding UCCX Historical Reports. Ran daily reports for "Agent Not Ready Reason Code" report for a complete week and exported them to Excel. Excel shows a SUM for daily values that differs from what UCCX shows in Weekly report.
Although it is a slight difference, I would like to know why UCCX and Excel display different values. Would it be due the way UCCX handles decimal value?
Image below shows the sum for the complete week and every one of the daily values
This is what Excel displays as a sum for same daily values:
Thanks so much for the help you can provide

The "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide....

How to disable the Unified CCX Historical Reports Scheduler

Hello All,
I'm trying to see if there is a way to disable the Historical Reports Scheduler from Auto-Starting when I boot up the PC (*i.e. My user PC).
The PC is running Windows XP, and the CCX Historical Reports App is running version 8.0(2.13).
I checked for it in services.msc program and also in each user's "StartUp" folder but cannot find where it is getting started from. Anyone know how I can prevent this from Auto-Starting? I don't actually have any reports scheduled and I really on use the Unified CCX Historical Reports app once in a while...
Any thoughts or suggestions would be much appreciated!
Thanks in Advance,
Matt

Hey Carlo, thanks for the reply.
Excellent, that did it! Thanks alot, very much appreciated... I couldn't remember the command to bring up that utility. I've been using Linux for the last few years for the most part and got a little rusty with some of the Windows stuff, so thanks!
Thanks Again,
Matt

Customize Cisco Unified CCX historical report.

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Hi,
We are using UCCX 7.0. We want to Customize Cisco Unified CCX historical report. For example at Agent Login Logout Activity Report the first four (04) columns are Agent name, Extension, Login Time and Logout time. We want to change the Column order as follows. Login Time, Logout time, agent name and extension. Another thing, we want to add two more columns such as total ready time and total not ready time. So what will be the detailed procedure to accomplish these two tasks. Could anyone please help?
Regards
Fakhrul

This guide outlines how to do this:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programming/guide/uccx70hradmdev.pdf

Excel formatting issue in Cisco Unified CCX Historical Reports

Hi Team,
We are using Cisco Call Manager 7.1.5.20000-6 & CCX version 7.0(1).
The data report pulled in PDF format is in perfectly alright but when i try to extract in Excel format it gets in destorted format.
The sub-titles dont get reflected, column width & line spacing is not proper.Kindly find the attached files of both the formats.
Plz suggest for the same.
Rgds,
Atul Kaul.

The "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide....

Cisco Unified CCX Historical Reports with Windows 8

Hello,
Our entreprise has changed this week our OS Windows XP to Windows 8.1.
But, when I install Cisco Unified CCX Historical Reports, I have a problem of compatibility, and I can’t install this software.
I can see that Cisco Unified CCX Historical Reports is end of life with Windows 8.
I would like know if another software able to do reports for our calling centers (numbers of calling receive, missed calls, etc.)?
Cisco Unified CCX Historical Reports actual vesion: 8.0(2.0)
Cisco CCX version 8.0.2
Call Manager version 7.1
Thanks,
Kévin L.

Do you mean like a third party solution? If so, there's many to choose from; just be sure to interview them and ask for a demo before you buy. I'm sure the SMSI folks will reply to this thread.
Anthony Holloway
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Historical Reporting Contact Center Express - Errors

Hello
When i create the report on my contact center express for historical information of somes ACDs, i am watching the following:
Reject: Remote Timeout
Reject: Channels Busy
Reject: Trigger Failed
What these reasons code mean???
Thanks,
Alexis Munoz

Aaron,
Thank you I will try what you suggest.
Respectfully,
Deborah
Deborah A. Morgan
Mary Washington HealthCare
Information Systems Network Support Team
(540) 741-1048 voice
(540) 741-1072 fax
Email [email protected]
From: aaronharrison
To: Deborah Morgan
Date: 09/12/2011 05:18 PM
Subject: - Re: Contact Center Express 7 Historical
Reports Peak Time CSQ
Cisco Support Community
Re: Contact Center Express 7 Historical Reports Peak Time CSQ
created by aaronharrison in Contact Center - View the full discussion
Hi
The closest thing to what you are asking for that I've seen is the
'contact service queue activity by interval' report.
It produces normal CSQ stats (total, abandon etc) per interval (i.e. per
hour, 30 mins or 15 mins) through the day so you can see when your busy
times are.
Change the 'interval' to what you need on the detail tab before running
the report.
Regards
Aaron
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Unified Historical Report Error

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