Uninstall/reinstall software issues.

Have HP C4599. Trying to reinstall software after uninstall. Not sure if fully uninstalled.
during install stated system could not find file specified. Error report sent and then system downloaded files from internet and then install continued. Stopped after time advising that HP installer uninstaller stopped working. Windows close program and notify if solution available. Nil info received. Appears I cannot take any further action. can anyone assist.

Hello there! Welcome to the forums @Tassie1
I noticed your post about the installation that may not be completing successfully, and I wanted to share my suggestion with you, that might help!
Try a level 3 uninstall to completely remove all of the HP printer files, and then reinstall the full driver. The steps are as follows:
1. Click Start and type %temp% in the run field, press enter to open the temp folder
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (If there is more than one, choose the most recent folder)
3. Open folder Util
4. Open folder CCC
5.Run the L3uninstall.exe (may also be a .bat file)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers from here: HP Photosmart C4500/C4524 All-in-One Printer series Full Feature Software and Driver
10. Run the download and reinstall the printer
Please let me know if that helps and what happens!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Uninstall/Reinstalling Software

Is there a general rule to follow for uninstalling and reinstalling Software? Or is there an uninstall "application" or software or perhaps something in the Utility folder to use to uninstall and then reinstall software?

Thank you for your reply. Actually, I have always been Mac (going on 7-8 years) and am still proud of owning a PowerPC G4 Cube and an iBook G4. I do have Microsoft Office for mac installed on all of them; mainly to open emails sent in Word or Excel. But it interests me that you say not to worry about any other files if I uninstall or delete an application. Should I attempt to find and delete ANY preference or other files possibly "scattered" about that I can find through Spotlight or something? I am really mainly concerned with an expensive piece of software I purchased and I will mainly continue my inquiries on the appropriate discussion group sites as I get better at availing myself to this process. But I installed Aperture 2.2 and it worked great as I started to learn it's abilities and then seemed to disappear (though I have its icon on my dock still). It fails constantly to open and my Excel program is all weird if I try to open it. So do I uninstall/reinstall-Delete Move to Trash or What? What about that I've already used the serial #'s as proof of ownership? I'm (obviously) not a pro; but I believed the usual mac claims of user friendly software and hardware and have now tried to set up a new iMac ISight 17" with Intel duo processor running leopard, upgraded my iBook with a newly purchased version of Leopard just for it, set up a Time Capsule to be our wireless router (and later to learn to back up files) and to install Aperture as I said. I hope I'm not way in over my head. I'm just a smart educated talented artist looking to upgrade our setup (husband included here) so we can continue to enjoy the joys of computers for photos music emailing and generally exploring the new internet world we live in! I am even so brazen to think I could get our Tivo setup with our new HD TVs into the picture. So-is there help for me to do it myself or...? Since you replied I thought I'd try picking your brain a little more-thanks very much.

Uninstall/reinstall software

After updating to Windows 8, I lost scan functionality on my Officejet 6500 E709n
I found the issue in HP Support and tried to follow the instruction to uninstall and reinstall the device software by right clicking on the Start button, selecting Programs and features, selecting my printer and then clicking uninstall.
The problem is, my printer was not listed in Programs and features. I also went to the Print and Scan doctor and identified that the software is installed on my PC. Then I went to my downloads and tried to identify the file that I should "uninstall" and was unable to identify the appropriate file.
Can you help?

Hello k-10,
So you upgraded to Win 8 or 8.1 specifically?
Did you reinstall the software? What source did you reinstall the drivers and software from, the HP download site or original CD?
Can you see the printer in Devices and Printers?
Go to the Search bar and type in Devices and Printers.
Disconnect the USB cable from the printer to computer.
IF you see the printer in the list, right click it and choose Remove Device. The printer will un-install.
Assuming this is not an HP computer... If you had any other HP printers or software installed, remove those programs as well. They could have a missing component causing the printer to not show up.
IF this does not work, you can try the Officejet Software and Driver Removal Utility. Download and install and follow the prompts.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110147-1&cc=us&dlc=en&lc=en...
I will stop here until I hear back from you.
If these procedures do not work, you will have to manually remove the components in the Programs folder and also the registry keys. Then download the correct driver for you version of Windows from the HP download site to install.

Nokia 6303i reinstall software issue

Hi all,
Here's the deal. I connected my 6303i to Ovi suite and checked for sw updates. Didn't find any new updates but it offered to reinstall current sw version (10.80). I've been using my phone for some time and I thought a reinstall would be a good idea - to get a fresh start. However, after downloading the sw, somewhere in the middle of installing it Ovi suite says something like "Device connection lost; unplug usb cabel, reinsert it and press OK"; did that a couple of times and always got the same message. Finally I gave up and canceled sw installation - got a scary warning message that my phone can stop working. I started my phone and everything seems to be ok - I even got back 2 of the games I had previously deleted. Now I'm wondering what went wrong during the reinstall. If anyone has an idea, please share. Also, how does reinstall work - does it recover original firmware from a rom or something if reinstall fails?
I also notice something else that seems weird. I previously installed a theme and then deleted it. However, when I restore factory settings (settings only, not all) - and even after the sw reinstall attempt - I see a quick flash of the wallpaper of that deleted theme when the phone restarts. Not that it's such big a deal, but it bugs me that I don't what causes this - wallpaper stored in some temp memory that hasn't been flushed or what? Any ideas?
Thanks

Hello funny name,
idea behind re-installing fw is to remove any bugs from your phone or it is useful only when you have some fw issues, if your phone is working fine don't even bother to re-install fw as it is usuall the same what you already have,
if you still want to do the re-install use nokia software updater, it is a one time free download of almost 35MB, and is available on nokia site,
i use it and it works fine. (sorry, replying from my 6303i so cannot give you short cut to link)
maximum complains i have seen about fw update are from people who use ovi suite to update their fw,
idiots at nokia should take a note of this,

Since I updated to Mountain Lion I can't print to my Epson NX430 from my Mac. Though it prints fine from my iPad. Suggestions? I have already uninstalled and reinstalled software. It won't show up on my list of printer options.

My printer is showing no errors and printed fine from my iPad, but it will not connect wirelessly to my mac mini. When I would try to print the printer status would remain at "idle" and the print queue would give an error message saying no printer was connected to the network. I searched for a driver update and couldn't find one so I decided to uninstall the software and then reinstall. I have done this and now the printer will not show up on the list where it should be to even install it durint set up. What can I do to resolve this issue?

add the printer IP without the HTTP
"192.168.1.x:"

Uninstall, ReInstall issues

Is there a best way to do this ?
I'm running IDM v6.0 with SP1
java version "1.6.0" ( I don't believe this is officially supported )
apache-tomcat-6.0.2
WinXP
Hopefully, I'm getting close to the end of this saga, but maybe my personal observations and others comments will make the ride smoother for others.
The reason for this Uninstall, ReInstall was some LDAP error's that I'm hoping to have resolved.
The 1st time I uninstalled, using Control Panel, it could not find the uninstall .jar, so the CL window flashed and closed.
When I did reinstall v6.0 and SP1, I was successful, but Tomcat would not start the 'idm' context. Here are a few of the logged errors:
SEVERE: Context [idm] startup failed due to previous errors
java.lang.ClassCastException: com.sun.idm.idmx.web.AuthFilter cannot be cast to javax.servlet.Filter
Repository issues:
Is running the 'drop_waveset_tables', the same as manually doing 'drop database waveset' ?
If I've exported my repository data using console - export cmd ?
Do I run 'create_waveset_tables' during installation and then use console - import on top of it ?
Or can I do a full installation without a repository, until I use run 'import' ?
Behind the scenes:
- I've noted the C:\WINDOWS\system32\productregistry (xml)
-any registry settings ( I wouldn't know what they are )
TIA for any comments, links, references.

Hello there! Welcome to the forums @Tassie1
I noticed your post about the installation that may not be completing successfully, and I wanted to share my suggestion with you, that might help!
Try a level 3 uninstall to completely remove all of the HP printer files, and then reinstall the full driver. The steps are as follows:
1. Click Start and type %temp% in the run field, press enter to open the temp folder
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (If there is more than one, choose the most recent folder)
3. Open folder Util
4. Open folder CCC
5.Run the L3uninstall.exe (may also be a .bat file)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers from here: HP Photosmart C4500/C4524 All-in-One Printer series Full Feature Software and Driver
10. Run the download and reinstall the printer
Please let me know if that helps and what happens!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

I have a macbook pro 2010 & extra storage and drive space
I don't know what the link is between the new creative cloud update in january and the loss of my apps & downloading error after that update, to the desktop window?
Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
I uninstalled & reinstalled the creative cloud desktop
I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
I have checked for the answer in the troubleshooting guide
nothing seems to apply at this point...
didn't know if anyone else was having the same difficulty?
Thanks

is this the 'unknown' download error or some other error? attaching a screenshot of the error if it's in english would be helpful.

I had an issue running Bridge CS6 on my laptop yesterday and after failing to troubleshoot I un-installed it from my system but have yet to find any way to download/reinstall it. I have web design premium and tried uninstalling/reinstalling photoshop and

I had an issue running Bridge CS6 on my laptop yesterday and after failing to troubleshoot I un-installed it from my system but have yet to find any way to download/reinstall it. I have web design premium and tried uninstalling/reinstalling photoshop and illutsrator as I'd seen bridge was coupled with those but had no luck. Is it possible to download bridge as a stand alone with a web design premium license for cs6

restart your design premium installation, select custom install and you should see options to pick which programs you want to install.
tick bridge and install

Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't sync / uninstall / reinstall BB DM v4.7 - Windows Vista error 1402.

I am running BlackBerry Desktop Manager v4.7 on Windows Vista Business. I was having no problems with the program until I downloaded the update that was recently published (build 59, date of publication 2009-06-05, size 111Mb). I downloaded this update through the Automatic Update feature in the program.
The update downloaded fine and went through the stages of installation until it stopped very near the end and gave me the following message:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PDXlator.ConnectorManger\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
It then “rolled back” the installation and closed the installer. Since then my PC has not recognised my BlackBerry meaning I can no longer sync relegating my BlackBerry to the status of phone and nothing more. When I realised that my PC was not recognising my BB I tried to do a system restore but there were no dates available before the date of the attempted update installation.
I have tried to uninstall the software and it gives me the same error message (Error 1402). I have downloaded the newest version of the software directly from the RIM website and tried to install it over the old version with the same result - Error 1402. I then tried installing the program “For all users of this machine” this gave the following:
Error 1904.Module C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\ISGroupwise6.5.X\GW.dll failed to register. HRESULT -2147024891. Contact your support personnel.
I hit ignore and it gave me four or five other messages which were very similar.
After that it stated that it was registering the modules and stayed at about 98% (on the bar) for over 60 mins until I quit the install.
I have tried changing the permissions/deleting the registry key referenced in Error 1402 but that gives me a message saying:
CLSID cannot be opened:
An error is preventing this key from being opened.
Details: Access is denied
I have transferred the ownership of the key (identified in Error 1402) into my user profile and made sure I have all permissions but still nothing changes.
Also, I have tried all of the steps outlined above in the administrator account and nothing is different.
If anyone has any ideas of how I might be able to address this issue, it'd be very much appreciated.
Cheers.
Solved!
Go to Solution.

Hi tmayer,
I know how you feel. Frustrated as all hell I bet.
I managed to solve my problem by running a fix (I'll show below) however, you should know that doing this has unregistered my copy of MS Office! I can still use Office but it tells me that it is not a genuine copy and sends me to the MS website at every opportunity. For me this has been a worthwhile tradeoff (at this stage) but I wanted you to be fully informed before you try anything I suggest. I will try and reinstall Office again when I have time which should remove this issue, but no guarantees.
Anyway, here's a link to the fix I used- hxxp://forums.crackberry.com/f3/how-fix-desktop-manager-error-1904-a-54700/
(need to change hxxp for http)
A couple of things with this fix:
Step 6, says that the tool will take "several minutes to run". It took well over an hour on my machine so don't exit too early thinking it's frozen.
And, there was one line of code in step 7 that I had to alter slightly but I can't remember which. Basically, when you are running the SubInACL in the DOS prompt you start typing the keys in and one wasn't recognised. I'm not 100% sure which one it was but I've highlighted the one I think I had to change.
- Navigate to the directory that the DLL files are in and register them.
Type cd C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\ISGroupWise6.5.X\ and hit enter.
Type regsvr32 gw.dll and hit enter
Type gwapi.dll and hit enter
Type cd C:\Program Files\Research In Motion\BlackBerry\IS71 Desktop Setup\ and hit enter
Type regsvr32 DesktopSetup_pb.dll and hit enter
Type C:\Program Files\Research In Motion\BlackBerry\IS71 Action Engine\ and hit enter
Type regsvr32 SyncAE_pb.dll and hit enter
I think I typed regwapi.dll instead and that workd for me.
Well I hope that this fix works for you. Good luck.

TS1286 At my PC startup, I get an error message "AppleSyncNotifier.exe--Entry Point Not Found" My iPhone now doesn't show up as a Device in either iTunes or My Computer on my PC. I've uninstalled/ reinstalled iTunes & run diagnostics-no luck. Ideas?

At my PC startup, I get an error message "AppleSyncNotifier.exe--Entry Point Not Found" My iPhone now doesn't show up as a Device in either iTunes or My Computer on my PC. I've uninstalled/ reinstalled iTunes & run diagnostics-no luck. Ideas?

I think my problem is fixed now.
For the fun of it, I reinstalled iTunes 9.2.1 today (using the exact same installer as I did yesterday), but this time I didn't uninstall iTunes first. As expected, iTunes recognized my iPhone (as I expected it to, until my next reboot).
A few minutes later, Software Update showed up and among the updates is "iPhone SDK Compatibility Update". The description indicates that installing this should fix an issue where iPhones and iPod touches aren't recognized by iTunes. Isn't that interesting?
I installed that update and most of the others waiting for me (including Java, Safari 5.0.1, and a few others - not 10.6.4 though, due to the issues with nVidia graphics cards). After the reboot, I started iTunes, and it saw my iPhone!
So, if you're having this same problem, I'd recommend tracking down this update and see if that does the trick for you. Hopefully it will.

I need to Uninstall Apple Software Update. I am getting error. "There is a problem with this Windows Installed package.

My itunes stopped working. I uninstalled/reinstalled. But it would not complete reinstall. Started with Quicktime not loading. I have tried to install Quicktime individually. Still nothing. I now am trying to uninstall ALL itunes/Apple to attempt reinstall. But the Apple Software Update will not remove. I get the error :THERE IS A PROBLEM WITH THIS WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN. CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR.

Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Software issue Officejet 8620e fax log

I like the printer. There are issues with the software I don't like. The Printer Assistant software is sluggish and not user friendly. The biggest problem that concerns me is in the fax area. I like to look at my fax log on my computer. In the printer assistant the fax log window opens but faxes I have sent or received do not appear. The only way to see the fax log is go to the printer screen and print it out manually which is a waste of time and paper.
After many hours with HP tech support which twice they took control of my computer, uninstalled, reinstalled, updated, and who knows what else they could not get the fax log to show. This included going to the printer IP address where a button for the fax log is and when pressed a big red X appears and says an error has occurred.
The latest tech told me that HP knows that some printers have the problem and others don't. This has been an issue all along and my warranty runs out shortly. I don't have confidence HP is going to solve this issue. The hardware is great but the software needs help.

@gulfjack,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Reinstall software Tungsten E2

I recently had a problem with syncing tasks. Palm said reinstall software which turned out to be version 6.2 by Access. Didn't like it, so I uninstalled it and now cannot reinstall old software from original disk. I no longer have any access to my desktop. Can an;yone help?
Post relates to: Tungsten E2

Read the large post at the top of the Windows HotSync section of the forum entitled, "Windows 7 and Vista 64 HotSync instructions"...
This issue gets reported on a daily basis around here.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I am havign huge problems getting itunes 11.1.4 working on my windows 7 laptop. I have run itunes for some years, and regularly updated it when prompted. I have followed many of the suggestions e.g. uninstalling reinstalling, etc

I have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
Jonathan

I have spent hours trying to get itunes working on my laptop.
The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
I have run itunes on this machine for some years, regularly updating when I am prompted to.
A few days back i was prompted to update to 11.1.4
It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
All communication between computer and iphone functionality has been lost.
Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
I googled and found a lot of recurring themes on apple forums:
So far I have tried:
uninstalling / reinstalling. (hangs during installation).
Restarting the machine between uninstall and reinstall.
Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
I have removed all apple software incl quicktime.
I have tried the microsoft software installer fixit link often posted to.
i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware update,msi, and they seem to need to be run multiple times.
(this last one took about 40 minutes).
I have been very careful to install / uninstall the software components int eh "prescribed" order.
I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
I ave tried installing when my virus checker AVG is disabled.
(i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
I ahve tried stopping apple services (as suggested in one of the apple forum posts).
As you can gather I'm seriously tearing my hair out.
I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
Is an older version of itunes available so i can install that instead ?
What should I do next ?
Jonathan

Uninstall/reinstall software issues.

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