Unity - caller transfer from 1 VM box to subscriber phone RNA/RB routing

I want to call subscriber A, when I get the VM greeting, dial a subscriber B's extension, but on subscriber B RNA/RB be able to leave VM for subscriber A.

Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who did not dial you directly. Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.
This URL should help you:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_chapter09186a008064759f.html

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Unity Call Transfer with announce from IPCC

I'm trying to setup a script in IPCC for Meetme users to call into, enter in a PIN number, and be sent to the correct Meetme conference. I've got all of that working just peachy. I was hoping to also be able to use Unity's call transfer with announce functionality using a call handler. Unfortunately through testing and also verified in documentation, the call transfer functionality is ignored for forwarded calls (calls not handled by the unity auto attendant or directory handler).
Can someone enlighten me on a workaround for this? Basically I want the caller to come into IPCC, enter their PIN, IPCC shoot the caller to a Unity call handler which prompts for the user's name, then Unity announce that person's name to the conference and then finalize the call transfer to the Meetme conference.
I've tried all sorts of combinations using CTI route points in call manager, modifying direct and forwarding route patterns in Unity etc. No dice so far to get the call announce working. Many thanks in advance!
--Jason

I appreciate all the responses. I was able to get this to work, my dunce hat was on and my Unity forwarding rule was sending to the greeting of the Call Handler rather than the Attempt Transfer.
The powers that be at my company wanted to assign a different MeetMe number to each department in order to reduce the risk of multiple people trying to use the same conference line at the same time. I did not like the fact of having to setup 20 cti route points in CallManager, and then 20 call forwarders inside of Unity that then sent to 20 separate call handlers. I found a way to bypass the cti route points and call forwarders by having IPCC send the call directly to Unity.
The trick to bypassing CallManager CTI route points that simply forward to Unity, and setting up call forwarders in Unity is this:
1) In IPCC, use a consultive transfer instead of a call redirect. This allows you to first dial the main voicemail number and then dial the specific voicemail box once you are in Unity.
2) On your call handler in Unity, simply specify the extension number of the call handler (I used the same number as the MeetMe line), and also set the forwarding number.
So I've been able to change the process from Caller->IPCC Script->Callmanager CTI RP->Unity forwarder->Unity call handler->MeetMe to simply Caller->IPCC Script->Unity call handler->MeetMe
As for my IPCC script, I used arrays to handle my plethora of conference lines, it greatly cut down on the size of my script.

Call transfer from Lync 2010 attendant failing

Hello,
We are having an intermittent fault with a customer whereby calls into the Reception (Response Group, Attendant routing, Lync 2010 Attendant consoles) connect fine, and the first leg of the consultative transfer (to the internal extension) works fine, however
when the attendant tries to put the call through it pauses then bounces back with an option to retrieve. The call can be retrieved, she tries again and it goes through fine. Due to the high volume of calls this is becoming a massive issue which may result
in us having to remove Lync EV and install a traditional PBX, so any help would be appreciated. Here's the topology:
Lync 2013 Standard Edition
Audiocodes Mediant 1000 with SIP and ISDN30 PSTN lines
Aastra 6725ip Handsets
Lync 2010 Attendant Consoles
Here's a list of what's been tried currently (in no particular order):
Disabling media Bypass
Removing Refer to Gateway
Removing Centralized Media Processing
Upgrading Firmware of the Audiocodes
Upgrading the Aastra handset Lync PE to latest
Patching Lync 2013 Windows Client
Patching Lync 2010 Attendant Console (July 2013)
Rebuilding on Physical server as instead of Virtual
We have tried to capture the OCS Util logs from the FE but cannot see anything. In the monitoring and archiving reports I see this from the server:
52095; reason="Media session terminated on internal client error"
And this from the client:
52095; reason="Media session terminated on internal client error"; OriginalPresenceState="0"; CurrentPresenceState="0"; MeInsideUser="Yes"; ConversationInitiatedBy="0"; SourceNetwork="0"; RemotePartyCanDoIM="No"
Additional diagnostic information
Seq # Diagnostic ID Source Application Diagnostic Header
1 13004 jbl-lync13se01.JBL.local InboundRouting 13004; reason="Request was proxied to one or more registered endpoints"; source="LYNC13SE01.***.LOCAL"; Count="1"; appName="InboundRouting"
2 13005 jbl-lync13se01.JBL.local InboundRouting 13005; reason="Request was proxied to one or more additional targets"; source="LYNC13SE01.***.LOCAL"; appName="InboundRouting"
http://lync2010tips.blogspot.com - [email protected] - If this post has been useful please click the green arrow to the left or click 'Propose as answer'

I didn’t quite understand your issue. Please try to elaborate a little more.
Did you see the issue with Lync full client?
Check if you can find any event in Lync Server Event Log on Lync Front End Server.
Check you have enough RAM on Lync Front End Server.
Lisa Zheng
TechNet Community Support

TS1503 2 albums purchased on iphone never downloaded on phone but are on my itunes. I cannot transfer from my itunes to the phone (a 4S). Please help!

I purchased two albums on itunes, from iPhone 4S. Neither of these ever downloaded onto my phone, but both are in my itunes account when I check on the computer.
I have tried to drag and drop these to my iphone, however, this does not work. I got an error message on my phone, after waiting for a few mins, which instructed me to check itunes. I believe I should have enough memory to take these 2 albums (approx. 210 songs), however, I am not sure if this is the issue or if it's something else. Both albums were purchased on the same day, some months ago.
I would really appreciate any advise on how I can overcome this as I have tried everything I can find!

Well Authorize the Computer...........

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Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

Hi,
Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:
CH1 DN:1234 (same as CUCM DN)
Transfer incoming calls to a phone=No,send directly to Greeting
Greeting=Send caller to Call Handler CH2
CH2
Transfer incoming call to a phone=Yes. Extn 5678.
Problem is I keep getting "Sorry Example Administrator is not available, please leave a message".
Any ideas?
Rich

The call flow needs to be:
CH1 either via a caller input or an after greeting action
Attempt transfer to: CH2
In CH2 under call transfer settings, yes, ring subscriber at this DN
Your restriction tables need to allow what you're trying to dial.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

Issue with Unity's "Transfer to alternate contact number" is not able to connect calls?

I'm not have any luck configuring the
Unity 7.1 call action "transfer to
alternate contact number" being able to complete the call transfer.
Any suggestions?

Hi Robert,
I would check the Calling Search Space assigned on the Unity
ports to ensure they have access to call the Alternate number
in question.
Cheers!
Rob

How can you transfer files from drop box to ibooks?

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http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2185.html
http://support.apple.com/kb/HT2518

I run a library software called Overdrive to down load audiobooks; since updating to iTunes 10.5 and iOS5 I can't get the books to transfer from my laptop to my Itouch or iPhone4

Has anyone had experience using Overdrive to download audiobooks and then transferring them to an iTouch?

i found that overdrive transfures the audio books to your music library file or music file under your ipod. it just transferes a number like 11235 or 11238 a number is a chapter or part. i have not found a way to get the book name or picture to transfer from overdrive to my ipod. i started with ios 4.2 and everything worked fine as long as i used wma format. if i used mp3 format it just transfered the book name and chap number and put it under music in my ipod. i use win 7 and ie9. when i updated to ios 5 everything went into the toilet. now i had to creat a new file under my ipod locate the books in itunes then drag and drop to the new file. i called my files mp3 and audiobooks (2 files) i still only get a number for each part of the book. no name downloads to itunes or ipod.

JTapi call transfer / conference from Route Point

We are developing a simple call distribution application but are having problems completing the call transfer.
our scenario is:
Caller A calls RP DN.
RP Accepts call.
RP Finds appropriate agent, and places new call to agent.(Call B)
Agent answers.
RP Transfers/Conferences A & B A.conference(B)
But nothing happens and no Exceptions thrown.
The Route Point is created without media termination.
What are we missing, does any one have any sample code for this type of call handling.
Thanks.
John

Ahh.. the good old RP limitations. Regardless of whether you do media termination or not, the RP has severe limitations with regards to call control. Transfer and Conference are not supported. Make sure you bug Cisco about that as only together we get this changed.
Here's what Cisco tells you to do instead: register a bunch of CTI ports, then use the RP as router so it routes the call the first CTI port which in turn does the call handling (the RP does the call routing part just fine including finding the first available CTI port (I suspect the busy trigger needs to be 1 on the line on the CTI Port)).
Then again, why do you need to accept the call? If instead you'd have the RP route the call the first available agent without answering the call, then you have the traditional RP scenario and the RP will do that just fine (you need to register it for call routing though.. jtrace contains code to do that).

Transfer called number from FSX port SPA8000 to FXO port analog PBX.

Hello all!
I have CUCM 8.6 which connecting with SPA8000 by SIP trunk.
FXS port SPA8000 connect to FXO port analog PBX.
When I call from CUCM to analog PBX through SPA8000, SPA8000 does not pass called number in line.
Anybody have ideas?

Here is what I would recomend, I have set this up at several installations and it works well. The only difference would be that the ones that I have setup had more than 64K between sites but that is still doable so long as you keep the traffic on that link well regulated.
Anyhow. At each site install a VIC-2FXO and a VIC-2FXS into your 1760. You can use the higer density modules if you need more paths. Tie the FXOs to analog station ports on your PBX and the FXSs to analog CO ports. This may seem backwards but it is correct. Cisco's FXS is expecting to provide dialtone and the analog CO ports on the PBX are expecting to receive dial tone. Depending on what you are using for call processing ITS/CCME/CCM configure your gateway and your route pattern, etc. You will also need to be able to somehow access those fxs ports for outbound calls. You could have direct line access buttons on your phones and instruct users that when calling the remote site the must use lines 7 and 8 as an example. You could also setup a line pool code for these new lines.
Now when site A wants to call Site B, they dial whatever you wish them to dial. You do whatever translations you may wish prior to sending the call. Here is how the call flow works. User at site A accesses the line either by hitting a line button or dialing the line pool code. This grabs the analog line tied to one of the FXs ports on the router. The call is then sent over the 64K link. The router at Site B then uses one of the FXO ports to pass the call to an analog station port on the other PBX. To the PBX at site B it will appear as though someone pickedu picked up an analog station and dialed a local extension.
Hope this helps. If you need any further clarification on this let me know and I will try to clear it up further for you.

Unity/Mailbox Transfer

What I'd like to do is once an incoming reaches the voice mail prompt have the option for the caller to press a digit and be transfer outbound to a cell or home number. I'm not sure of the terminology that would be use for the title for this.

Hi Lyle,
This is call the "Alternate Contact Number"
Enabling Callers to Transfer From Subscriber Greetings to an Alternate Contact Number
As a convenience to callers, you can set up Cisco Unity so that callers can transfer to an alternate contact number by pressing a key during the greetings for a particular subscriber or a group of subscribers. An alternate contact number can be the extension for an operator or another subscriber (such as a supervisor or coworker), or any other number where the subscriber or another person can be reached.
You can use the Cisco Unity Administrator or the Bulk Edit utility to specify the key that callers press to transfer and the number that they transfer to. You can specify the same key and alternate contact number for multiple subscribers, or you can specify a different key and/or alternate contact number for each subscriber. Subscribers can specify the alternate contact number by using the Cisco Unity conversation or the Cisco Unity Assistant. (Note that the option to specify an alternate contact number appears in the Cisco Unity Assistant regardless of whether you have specified a key that callers can press to transfer from the subscriber greeting.) The alternate contact number is limited to the numbers allowed by the restriction table for transfers that is associated with the subscriber who specifies it.
When you enable the feature, you may want to specify the key(s) that can be used to make the transfer and leave the alternate contact number unspecified, so that subscribers can specify the number themselves. Until an alternate contact number is specified, Cisco Unity ignores the key set to transfer the call if callers happen to press it during a subscriber greeting. Because neither the Cisco Unity conversation nor the Cisco Unity Assistant indicate the key that you specified to allow callers to make the transfer, let subscribers know the key so that they can include the information in their greetings. When transferring a caller to an alternate contact number, by default Cisco Unity releases the call to the phone system. Alternatively, you can configure Cisco Unity to use the subscriber's active transfer rule settings, including call holding and call screening options.
To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number
Step 1 In the Cisco Unity Administrator, go to the applicable page:
â¢To modify the template that you will use to create subscriber accounts, go to any Subscribers > Subscriber Template page, and find the template that you want to modify. Then browse to the Caller Input page.
â¢To modify an existing subscriber account, go to any Subscribers > Subscribers page and find the applicable subscriber. Then browse to the Caller Input page.
Step 2 Select a key from the Caller Input Map or from the keypad.
Step 3 In the action section, click Send Caller To and then click Alternate Contact Number.
Step 4 In the Number to Dial field, enter digits 0 through 9 to specify an alternate contact number up to 30 digits in length. You can also enter:
â¢, (comma) to insert a one-second pause.
â¢# and * to correspond to the # and * keys on the phone.
Do not use spaces, dashes, or parentheses between digits. Begin with an access code, if needed to make an external call (for example, 9). For long-distance numbers, also include 1 and the area code.
Step 5 Indicate whether to lock the key to that action.
Step 6 Click the Save icon.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag160e.html#wp1076028
Hope this helps!
Rob

Unity - caller transfer from 1 VM box to subscriber phone RNA/RB routing

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