Unity Connection 8.5 Help Desk Administrator Role

I have a Unity Connection 8.5 Cluster and I have assigned agents on our helpdesk to the Help Desk Administrator Role. When looking at the Roles page the Help Desk administrator has right to (as per the text on the page) "Resets user passwords and unlocks user accounts, views user settings" and I see that "Reset User Passwords" is selected in the check boxes.
When logged in as an account with this role assigned, I can navigate around CUCM to view pages but when I try to reset a voicemail PIN I get the message "Not Authorized" when I press save.
What am I doing wrong?
Thanks in advance

Hi Culittle,
I have some similar but different issue. I have users with admin roles (Technician,Help Desk administrator & User administrator). We are getting Not Authorized error while resetting the password of fellow admin users. They are able to reset the passwords for the voicemail account holders and delete users, however unable to reset the passwords of admin users.
Any assistance is greatly appriciated.
Thank you

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Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
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Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
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Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

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