Unity Connection 9.x & UCCX 7.x do not answer SIP Calls

Hi,
We have SIP Trunks between our CUCM v7.1.3 and IPC Unigy system. All test calls to and from CUCM 7.1.3 and IPC Unigy working fine but have found when dialling from IPC Unigy to either Unity Connection 9.x or UCCX 7.x, the call rings without being answered. Believe it is something to do with the out-of-band signalling either not being present, or being present when it shouldn't.
Having difficulty tracing calls in log files.
Dialling from Unigy to either Unity Connection or UCCX via public telephone network call is answered ok.
Any help gratefully received.
Thanks
James

Just wondering if you found a solution. I have a similar setup and I have not attempted it yet.

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Cisco Unity Connection 8.5 : The system is unable to complete your call

Hi guys ,
I am facing a probblem with my CUC 8.5 , everything works fine till i've installed a french locale.
Now, when i want to send a message to a mailbox, the system response is : Translation from french : The system is unable to complete your call.
The strange thing is when i go to general configuration and i switch back to english , the message is sent succesfully.
Thank you in advance

Which specific version of the UC are you running?
I am having the same problem but with the spanish locale.
Maybe you have to look at: https://supportforums.cisco.com/thread/2090981
Regards,
MM

Cisco Unity Connection 8.6 Distribution list help.

We have a shared department line on several phones ( say 30 ) with VM and users were accessing the VM through the telephhone interface.
Recently we had a request from the leadership team ( say 5 ) , that they need unified messaging ( VM in their emails) for that department line.
How do i make it possible so that the leadership team has the unified messaging( VM in their emails ), while the other user still have access to the dept line VM through telephone interface.
If I create distribution list with the the leadership team as DL members and call handler for the dept line DN with message setting set to receipients as the distribution list , would that do it ? Will the other users still be able to access the VM through their phone. how do I make it possible .?

Indu,
I understand you requirement and I'll be upfront and say there are only so many options here as I see it and each has its own caveats/limitations. Here are a couple:
1. You will need an SMTP Smart Host configured for Unity Connection for this solution to work. The Smart Host is just an SMTP relay server and it needs to be configured to accept messages from and deliver messages to the SMTP domain of Unity Connection. That also means that you need to configure Unity Connection to allow inbound SMTP from this host (i.e., a trusted address configuration).
2. You will need an email distribution list or shared email address that you can forward a copy of voice messages for the mailbox to. That email distribution list needs to have your special users set as members.
3. Once the first 2 items are in place, go to the shared mailbox and set the Message Actions for Voicemail to "Accept and Relay" and then specify the relay address as the address for the distribution list you set up in item 2.
4. Leave the configuration for the shared mailbox the same except for the accept and relay configuration above. All users will continue to have the same phone-based functionality. The difference is that a COPY of every voicemail will be sent to the special users via the relay to distribution list. The caveat is that this is not Unified Messaging. It does get the voicemail into email but there is no synchronization of MWI and/or message status for users that rely on email client to check messages.
Another option would be an Integrated Messaging solution. This also is not Unified Messaging but does provide synchronziation between the shared line and email client; however, it requires that each of your special users set up an IMAP connection from their email client to the Unity Connection server. So, the messages will not be seen in their personal email inbox but rather in a separate IMAP folder in the email client.
Hailey
Please rate helpful posts!

Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
I don't have any rtmt error, the cpu and memory of unity and cucm are normal (around 10%).
Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

MWI problem with Unity Connection 8.6

I just upgraded to Unity Connection 8.6 (HA). I am using the SIP integration to CUCM 8.5.1. The sip phones I am using are working great with MWI. None of the sccp phones are being notifiied with MWI. Does anyone know of any issues with this? MWI is working since the sip phones are displaying correctly.
Thanks,
TJ

I found the solution. I had to change the system policy on the UCM for "visual message waiting indicator policy" to "light and prompt. Once I applied that to the phones and re-synched the MWIs in Unity Connection.

Scripting UCCX 9to Unity Connection 9 Directory Handler

My customer wants the voice enabled directory handler in Unity Connection 9.x but they do not want the "if you know your parties extension, you may dial it at any time" part. My question is, is it possible to create a UCCX script to answer and provide a menu that, among other things, forwards the call to the directory handler but hits the 4 key to go directly to the "who do you want to call?" prompt so the caller never actually hears the part about knowing your parties extension?
Yes is seems petty and trivial however....

Sure. You an also build customer call handlers and directory handlers in Unity and record any prompt you want, so not sure why you would want to do it in UCCX unless you have some more advanced requirements, i.e. massage digits, lookup stuff via XML, DB, etc.
HTH,
Chris

Unity Connection Operator Transfer to UCCX Trigger

I have a customer with the following scenario...
A caller calls (either directly or through transfer) to a personal line, and is transferred to voicemail.
The '0' option is set to transfer to Operator on the Unity Connections system.
They want the caller to be transferred to the UCCX queue if they press '0'.
Here is what is configured:
The Operator Call Handler has Transfer Rules set to transfer to Extension (2504) and Release to Switch.
2504-Internal is a Translation Pattern to 5200-IPCC which is the UCCX Trigger.
Here is what happens:
I call the personal line, and get diverted to Voicemail.
I begin hearing the personal greeting, and press '0'.
I hear the 'Please wait while I transfer your call' prompt'.
I hear the initial prompt of the Call Center script.
I begin hearing the in queue hold message while waiting on an agent.
At this point we would think all is fine, and that things are working as desired.
However, some timeout occurs, and the call reverts to the Unity Connection handler.
I hear that 'The Operator is not available' and the call follows the Transfer Rule, and re-transfers me to the UCCX script.
Unless an agent can answer my call quickly enough, I do not remain in queue but bounce back to Unity and then transfer again to UCCX as a fresh call in queue.
Any thoughts on where to look, or a method to troubleshoot this scenario would be appreciated.

Does your AEF script impose a two-second delay prior to the Accept step when the call is coming from CXN? There is a JTAPI race condition that can cause this if the MIVR engine answers the call immediately vs. waiting two seconds or half a ring.

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Scripts in Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
My question is this:
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
I want to use the Unity Connection as AutoAttendant as follows:
- The incoming call goes to a Extension of Attendant Console. If the call is queued for 15 seconds the call is forwarded to Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting the call is again transfered to the Extension of Attendant Console. If the extension is available the call is answered but if the call is again queued for 15 the call is again forwarded to the Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting when the call is transfered to the Extension of Attendant Console.If the call continues queued for another 15 seconds the call is transfered to another Greeting of AutoAtendant Unity Connection saying "we apologize for the incovenience. Please call back in a few minutes"
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
The only way I know to do this is with the CUE Editor or CCX Editor (Contact Center Express).
Is there any way to do this with the Unity Connection?
Thanks

No scripting or queueing with Unity Connection. With BE 6000, you would need to leverage UCCX.
Hailey
Please rate helpful posts!

How to configure AutoAtendant on Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
To do this I saw in the forum that I have to configure:
- a CTI Route Point with a DN on CallManager.
- To do a "forward all" on CTI Route Point to the VoiceMail
- On CUC to Add a new System Call Handler and to assign the same DN than the CTI Route Point
- to go to the Call Handler and to change the default message via My Personal Recording.
it would be well?
would I also have to create a end user on CUCM with Associated Device the CTI Route Point to see this DN as User with Voice Mail on CUC?
I would like that the AutoAttendat after Greeting to transfer the call to the DN which is the Pilot of Attendant Console. This action I don´t know how to do it.
I'm confused because I see on Call Handler a field called "After Greeting" with some settings (Call Action, Call Handler, Directory Handler, Conversation, User with Mailbox) but I don´t see any parameter where I can configure the DN to transfer the call.
I also the field called "Call Transfer Rules" but I am confused.
Another thing, could I to configure the CUC for the Auto Attendant works in one way some days (office hours) and out office hours and holidays works in other way?
It is possible to do on CUC to upload "Recorded Prompts" as UCCX Express to configure them as Greetings or I have to record My Personal Recordings with a Phone?
Can you help me, please?
Thank you very much

Hi,
I continued doing tests but I don´t get that the call is transfered to the Attendant Console Pilot after Greeting.
Sometimes I think that the Unity doesn´t know how to get to Atendant Console Pilot Point.
I read in the forums that I need to configure a call system transfer, by default transfer numbers that are recognized are only elements from CUC and to dial any other number which is not configured on CUC you need a call system transfer.
I also that I need a caller input or a routing rule to reach a call system transfer.
But in my case I want that after greeting the external call (DID) goes to Attendant Console Pilot without dialing any key, ie the outside caller call and he gets the greeting and after is redirected to the Attendant Console Pilot. Therefore I think I don´t need to configure any "caller input".
I did some tests with routing rule but I had not any luck. Could be due to the Unity Connection doesn´t know to get the Attendant Console Pilot.
Remember that I did the integration between CUCM and CUC via trunk SIP. How the Unity Connection knows that to get the Attendant Console Pilot it has to go to the CallManager (via SIP)?
I am confused.
Can you tell me how can I do this?
Regards

Configuring an Informix System DSN to link to Unity Connection

Hi,
I want to use the wallet card wizard from ciscounitytools and to do so I need to use the Informix ODBC drivers to link to Unity Connection.
However I cannot find the the information required to set up a System DSN under Windows XP. Specifically I cannot find what the Database Name should be set to.
When I have done similar connections to UCCX for wallboard data etc. the database name was db_cra.
Can anyone tell me what it should be for Unity Connection?
Thanks

Hi Rob,
Thanks for the reponse. I am not too hot on databases either but my understanding is that a System DSN has to be created under Windows for each database link.
Below is an image from my PC for the System DSN that I configured when I was setting up a System DSN to link to a UCCX server.
The setup requires a database name to be entered. This is easy for UCCX - it is db_cra - but I cannot find which database name I need to use for Unity Connection.
I am happy to be proved incorrect about the requirement for a System DSN if anyone can advise me otherwise.
Cheers
James

Unity connection IVR

Hi,
Quick question:
Is it possible to have sub-menu's in CUC IVR?
press 1 for department 1, then new menu: press 1 for sales. 2 for technical, 3 for support
Thanks,
JH

I have made IVR's on Unity and Unity connection, but only one level.
Can I create sub menu's, one call handler point to another call handler.
On UCCX and unity express it is very easy to create submenu
Thanks
JH

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection 9.x & UCCX 7.x do not answer SIP Calls

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