Unlimited plan - Paying Full Retail still removes features?

Got a strange question. First some background. I have an unlimited plan that I don't ever plan to get rid of. (Upgrade Eligible since 2011!) Its not that I really use the unlimited data as I usually less than 150MB per month, but the absolutely cheapest plan (500 MB) they want to move me to is ~$13 more per month even after my employee discount. Moving to the recommended 2GB plan really increases the cost ofcourse. Partially this is because we are being screwed with the changes to the employee discount (only applies to the "Data" now), but that is a topic for another thread.
Now to the question. When attempting to just outright buy the LG G2 through the Verizon site, it isn't prompting me to change my Data plan, as it shouldn't. But what I am curious about is why it is wanting to remove my Unlimited Mobile to Mobile and OFF Peak 7PM-6AM . These are some pretty key features of my plan, and as far as I know they shouldn't be changing my plan. Any clue as to why it is trying to remove these?
Features
NEW
4G APPLICATION ACCESS
$0.00
NEW
4G DATA TRANSPORT
$0.00
NEW
4G INTERNET ACCESS
$0.00
NEW
DATA ROAM USA/CANADA
$0.00
NEW
DYNAMIC-PRIVATE IP
$0.00
NEW
RTR FOR UNLIMITED PLANS $0
$0.00
NEW
SDM REMOTE QUERY ENABLED
Removed Features
3G DEVICE
$0.00
BLOCK APP DOWNLOADS
$0.00
CALL & MSG BLOCK INELIGIBLE
$0.00
OFF PEAK 7PM-6AM $0
$0.00
UNLIMITED MOBILE TO MOBILE -$0
$0.00
GENERAL IP NAT ADDRESS PDA $0
$0.00
NATIONAL ACCESS ROAMING
$0.00

Actually, I think I figured it out. Hidden down in the "All included Features" are these
M2M NATIONAL UNLIMITED - $0
OFF PEAK 7PM-7AM $0
So it seems that it would still retain those features.

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What is the process to upgrade at full retail, switch SIM cards, and keep old plan with unlimited data feature

I'm on a really old plan...America's Choice Family Share 500, Free N&W, with 2 lines, and each line has the unlimited data feature on the line.
Neither line has a texting package.
I currently have a Droid Bionic (large SIM card) & want to get a Droid Turbo (small SIM card). It is literally cheaper for me to pay full retail for a phone (actually 2 phones) than switch to a "More Everything" plan because my plan is so old. Across the two lines, we probably only use 3-5 GB/mo, so we aren't 'heavy' data users, but we aren't using 1-2GB/mo either.
I went into a VZW Corporate store, and they said I should be able to keep my plan with unlimited data if I pay full retail, but the sales person said their system has been knocking off unlimited data for other customers, even for something as small as a SIM card change.
I tried upgrading on verizonwireless.com, and the system tried to kick me out of my America's Choice Family Share 500 plan.
What is the process to get a new phone, pay ~$600 for it, get the new SIM card assigned to the account, and keep my calling plan with unlimited data?
(I also have the option to turn on & off Mobile Hot-Spot for $30/mo at will...but probably only have it active for 1 week a year, if that)
Thanks!

Just log into your my verizon and order a phone at the full retail price. When you add the phone to the cart you choose 2 yr price, edge or full and then hit add. You will have to choose a plan but that plan does not go into effect since you are buying a phone out of contract, it is just part of the process. You then will not lose the data

Why did my plan change if I paid full retail price?

I bought a new Samsung Note 4 on Saturday at the local Verizon Wireless store, paying full retail price to avoid needing to make any changes to my existing plan. However, I received a data usage alert 10 minutes after leaving the store as my plan was reset to 2GB. I was told by multiple service agents that an IPR was placed to reset my plan back to unlimited. How do I get an update on the status of that request? There is nowhere to check on the Verizon Wireless website from what I am seeing. Thank you.

Congrats on your new device purchase carmencampise. I know how concerning it can be when you see your plan changes unexpectedly. If you purchased a new device at full retail, it should not have removed your unlimited data plan. I understand an inactive pricing request has already been filed. This is the correct step to readd your unlimited data plan back to your account. This process can take 5-7 business days to complete. Have you received an update on the request?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Was just told some interesting information regarding preorder and full retail price by a VZW Rep

Just got off the phone with a rep on 611 who confirmed if you preorder you will receive the phone ON OR BEFORE the 10th. Now for those looking to purchase at full retail price, you will have to wait until the 28th. Don't shoot the messenger

VZWSWAG wrote:
I am only telling you all what i was told by this one rep. Why would I make this up? I personally do not even believe it. At first the rep told me that if you preorder you wont get it until the 28th, then i went back and forth with her saying how that sounds rediculous. Eventually she spoke to someone else (i think supervisor) and corrected herself by saying if you want to pay full retail you have to wait until the 28th.
Ok I don't think you're making it up. Sorry. It's not anyones fault here that they're being misinformed. Like you said you don't believe it either. But, cmon it's ridiculous.
Anyone here ever work as a CSR? I have for a U.S. major bank about 6 years ago. Here's how it works:
In fairness it's not REALLY the CSR's fault...
Any time there is some type of new promotion, thye herd in groups of CSR's at a time and they have a real brief meeting ("training") which barely covers the basics. They do this for 2 reasons.
1- Time is money and they lose money having reps off the phones. They cover the basics have a quick Q&A and then get them back to work. They are given, in reality, inadequate info. Basically just enough to be dangerous. LOL. This is TRUE!
2- The corporate suits purposely do not give the CSR's all the info. They don't want them spilling the beans and causing problems. Which in turn can cause even more problems.
Now that causes THIS to happen:
A customer calls in about the new promotion. They ask a specific question the CSR has no clue about how to answer. CSR does not want to sound stupid and literally just flubs his way through it rather than saying "I don't know".
Every CSR within hearing range, hears what that CSR just said and thinks "Cool", they start telling the same **bleep** to customers. By the end of the day EVERYONE believes it is FACT and uses it. Over time like any other tall tale or rumor it takes on a life of it's own.
Floor supervisors are in the same boat. They have maybe a TINY bit more info but, not much at all. They're asked a question they panic and literally make something up for the CSR to feed the customer.
It's actually an insane environment. I'm glad I don't have to do it any more. But, the above scenarios I described happen every single minute of the day.
And then you have the really unethical sales reps who will slam you into an upgrade or "after-sale" to inflate his/her stats. That doesn't happen as much as it used to but, still does.
If you want the real answers, asked to be transfered to the supervisors, supervisor. Or possibly Retention.

Have to buy at FULL Retail price????????

I am not due for an upgrade, but I thought that if I extended my current contract by 2 years that I could get the $199 price but NO, Verizon things I will pay full retail price to get it now. That is messed up. Guess I'll wait for the iPhone 5.

stephd292 wrote:
So much for loyalty! We stuck with Verizon through thick and thin and now they won't let us upgrade early. If they really want to show us that they care about our loyalty the Execs at VW would waive the upgrade eligibility restrictions and let all existing customers upgrade to the iPhone if they so choose. To send an email to us thanking us for our loyalty and commitment to VW and then not offer early upgrades is a disgrace. Why have I stuck with VW so long? I have no idea....we will be looking for a new carrier soon.
It all depends on when you upgraded last. Keep in mind that VZW often loses money on the phone discounts, which is made up through the bottom line cost of the monthly payments for the term of the contract. They care about loyalty, but not something that will damage their overall ability to make money or make up the revenue that was lost. They are not disgracing you in the least, but to some extent, you have to abide by the terms of the service that you agreed to. Just as much, if they did anything that defied their agreement, you would be unsatisfied.

I purchased a Maxx at FULL retail price (out of contract) to keep my unlimited data. An unauthorized/illegal change was made to the plan and all VZW could do was offer me $20 in credit.

As the title says:
I purchased a Droid Maxx at full retail price (approximately $540) to keep my grandfathered unlimited data. An unauthorized/illegal change was made by my younger sister (who is not an account manager and stole the information from my mom) to the plan and I was not notified within the 14-day closing period to revert the changes. For the record, both my mom and I are account managers, my younger sister is not.
I went in to my account (and changed all the information) and found out that when changes are made to the account online, you have to send an authorization text to one of the phones--however, you can send this authorization to ANY of the phones on the plan, so my sister sent it to hers (instead of an account managers).
So, the only reason I found out about this change to my plan was via a text message telling me I was "approaching max data," which of course should not happen with unlimited data. My younger sister did not tell anyone she made the changes.
When I found out about two (nearly three) weeks ago, I called Verizon to open a ticket about it. They did, said they would call/text me back a few days later--they didn't. One week later I made another phone call to see what the status on that ticket was--the rep said that the other rep was supposed to call me, but didn't, and so he pushed the ticket again. Lo and behold, another week later, still no response from VZW about the ticket. So I called again only to find out that the request to revert the data plan back to unlimited had been denied.
I spoke with that representative for nearly 40 minutes and all she could offer was some unwanted advice about what to do about my sister's behavior or that "I'm so sorry that someone would do that." I told her I wasn't looking for consolation, but for a compromise on either getting my unlimited data back, or refunding the difference between contract and full-retail price of the phone. I threatened to leave VZW because of this and all she could offer was a measly $20 credit.
I have filed a BBB complaint against Verizon Wireless for this issue as an illegal change that goes unnoticed past the 14-day closing period should be addressed in a more urgent manner.
I have also reached out on Reddit and Twitter, because obviously calling the VZW support does nothing to alleviate my situation. I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.

You seam to be focusing your anger at Verizon and not your sister. Verizon followed the rules and required IDs and passwords to access the wireless account. You and/or your mother are supposed to safeguard that information. Your sister has committed the felony by stealing your mothers identity for personal gain.
You say "I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.' My question to you is who made the illegal and fraudulent change to your account? Verizon or your sister? Keeping in mind your sister had all the correct IDs and passwords,
I'm sure if you went to Verizon and wanted to make some changes to your account, and you had the correct IDs and passwords, you would be upset and angry if they put you through the 3rd degree because they thought you were committing fraud.
Good luck to you, (seriously) whatever happens,

Do I still need to pay full amount of family plan payment during suspending one of member's line?

I am currently in family plan with two other lines.
Our monthly access charge is $129.96.
Now, one of members will go to Asia for three months and want to suspend her line.
My question is, will we still need to pay full amount of monthly access charges during one of lines is suspended for three months? Or Can we get discounted?
Thank u so much for your help!

Good afternoon! Thank you vereyezuhn for your responses! That is correct that you have the option to suspend with or without billing, and you contract, as well as your upgrade eligibility may be extended.
A few things to clarify...
If you suspend via My Verizon or the IVR, (Interactive Voice Response), you will not be charged the $15.00 processing fee.
If you go into a store or call Customer Service for your service to be suspended, you will be charged a $15.00 processing fee, whether you suspend with out without billing.
If you suspend with billing, your usage and allowance will not be prorated, your contract end date and upgrade date will not be extended.
If you suspend without billing, all of your features will be suspended and not be charged, your usage and allowance will be prorated when suspended and restored. Your contract end date, upgrade eligibility, (and security deposit) will be extended by the amount of time the account is suspended without billing.
As vereyezuhn mentioned, your line can be suspended up to 90 days.
I trust this information is helpful.
Thank you,

Being billed for data plan twice after purchasing Droid X at full retail?

I purchased the Droid X on 7/15 for full retail since I was not eligible for the promotional price. From looking at my receipt, at the time of purchase I also paid $10 for 500 messages, and I paid $29.99 for unlimited email and web data plan. I did this because Verizon requires you to select these options when buying a new phone. This was for an existing line so I was basically upgrading without being eligble for the promotional fee. I wasn't adding a line or signing a new contract or anything. So I paid those fees at time of purchase. I just received my regular verizon bill, which also charged me the $29.99 for my data plan and the $10 for the messages.
Was I billed twice? When I ordered the phone through Verizon Online, does it not transfer that data plan and messages to my bill? Why did I have to pay this to Verizon wireless internet orders if I was also going to be charged it on my bill?
Here is the receipt from ordering the phone:
ORDER DATE: 07/15/10
Mobile Number:           xxx-xxx-xxxx
Contract Renewal:        Month to Month
                                                                          Due Now
Equipment Upgrade:
1         Motorola DROID X                                                 $569.99
         Service Feature(s):
         500 messages PLUS Unlimited Mobile to Mobile Messaging           $10.00
         Decline Insurance
         Unlimited Email & Web for Smartphones (personal email).          $29.99
And here is my regular bill:
AC Family SharePlan 1000 Add'l Line 08/04 - 09/03   9.99
Email & Web for SMARTPHONE 07/16 - 08/03            18.38
Email & Web for SMARTPHONE 08/04 - 09/03            29.99
500 MSG Allowance + UNL IN MSG 07/16 - 08/03         6.13
500 MSG Allowance + UNL IN MSG 08/04 - 09/03        10.00
250 Message Allowance Refund 07/16 - 08/03          -3.06

Glad you got it sorted - I read through your entire bill summary and was framing my reply ....but then I see you figured it out on your own. Have agreat weekend!

Being made to lose unlimited data, even though I am paying full price???

I've been around and have been following the discussions/policies about those of us who have unlimited data and how we will lose unlimited data if we purchase a new device taking advantage of the discount pricing. I also know the workarounds of how to keep unlimited data but what I don't understand is this....
I have 3 smartphones, all have unlimited data. 1 of the 3 phones is eligible for an upgrade, 2 of them are not.
While signed into my account, I select the phone that is eligible for an upgrade and go into the ordering system. I select the new phone I want to buy and I have the option before adding the new phone to my cart to either: pay full price, or pay the discounted price. I chose the full price option (and this is the one-time full price, not the monthly payment plan option just to be clear) and then add the new phone to my cart. That's when I get a pop-up window that says my unlimited data plan is no longer available and that I would have to chose a new (capped) data plan. Without making any new choice in this pop-up window, I close the window. I then click through the various pages of the ordering system getting up to the point of reviewing my cart. And at the review cart/review order page, I also see that the system automatically removed my unlimited data plan and slapped on a 2gb individual (not family share) data plan.
So it would clearly seem that if an upgrade is available on a phone and even choosing to pay full price, and purposefully avoiding taking advantage of the upgrade price, the ordering system is all too eager to take that unlimited data plan away EVEN IF you chose the full price option, despite VZW's repeated statements that if you elect to pay the one-time full price you can keep your unlimited data plan. I tried seeking a clarification of this issue with an online chat representative through the chat button in the ordering process and the only solution from the chat rep was to just order the new phone and pay the full price on one of the 2 phones not currently eligible for an upgrade.
So what's your response to this VZW? I would appreciate a policy statement to these issues and this situation.

So I went back into the ordering system today and did the EXACT same steps I did previously by making sure I selected the one-time pay-in-full price, adding the new phone to my cart and walking the ordering system all the way up to the cart and guess what....oh low and behold.....now after posting this message, I am not getting the system prompt I was getting previously about not being able to keep my unlimited data plan (even though I was very precise in confirming my first attempt was at the one-time pay-in-full price the first time which prompted my first post).
So I guess it was just cleaner and less publicly humiliating for VZW to quietly fix their ordering system then it was to acknowledge their ordering system was forcing customers off unlimited data even when the customer was trying to pay full price in one payment for a new phone despite the Company's very public and very on the record statements that customers choosing to pay the one-time pay-in-full price would be able to keep their unlimited plan.

I try to order other phones but find a data plan is required even for full retail price?

I try to place a order for other phones (to get used to the process) but find even if I choose the full retail price, I still have to choose a data plan.
So the question is that through verizonwireless.com, can I get the pre-order the verizon iphone 6 full price WITHOUT a data plan?

Please clarify what are you trying to do. Do you have an account now? Are you trying to get a new phone on an unlimited data line you already have?
If you are starting a new line, and you are purchasing, even for full price, you must have a data plan with Verizon. You cannot use WiFi only. Verizon policy.

I bought my software pack iWork 2008 at the apple retail store and I cannot get any updates and apple App Store won't help me. Does any one know how I can get the upgrade without paying full price for a second time? I paid $99 for the iWork family pcan'

I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.

iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID.

Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14 representatives over the phone in the last week, and still no refund??

On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

Why the contract extension even after paying full price? Unlimited Grandfathered user!

So, I'm a grandfathered unlimited user. I just placed an order for iPhone 6 at apple.com, and i'm willing to pay the full price for the phone. But why does apple.com show that i'll still be signing a 2 year contract and paying a 30 dollar upgrade fee to verizon? Isn't it bad enough that i'm having to pay full price on the phone?
Or am I missing something here?

Because Apple and Best Buy etc. Do not have full access to your Verizon wireless account.
You must either visit a Verizon corporate store or call or use Verizon wireless web portal to get your device. Not a reseller.
Good Luck

I added hotspot feature, Verizon ended Unlimited plan

Verizon told me today subsequently to my seeing this happened by only getting a data alert after using PC for 1 hours it alerted me with my first usage alert at 90% for this billing period.
I call today subsequently and Supervisor told me the Verizon Wireless quietly changed their policy a couple of months ago that if you add the hotspot feature you lose unlimited data, but I was not advised.
I had, in the past, never had a problem turning features on or off and was not alerted to any change.
(I think that this plan change without my knowledge, request nor consent was intentional but I should not be accused on conspiracy theory right?)
Does anyone have a suggestion on if it is worth time or effort to appeal this action on Verizon's part or is it really the new policy that hotspot-feature addition quietly wipes unlimited plan customers away?

First, have you checked to see if you still have unlimited data?
I believe the hotspot has always been available for phones with unlimited data, however the data available to the hotspot was from a different pool which started at $30 for 2 GB of data. You were not allowed unlimited data via the hotspot.
With this in mind, you very well COULD still have unlimited data AND receive a text warning that you had used 90% of your data allowance for this billing period.

Unlimited plan users: which apps make you glad you'll still have your plan?

After Monday, Jun 7, there's going to be iPad 3G users with a true unlimited plan, and the rest who have a 2GB max (without paying overage fees)
For unlimited plan users, what apps do you use that make you thankful that you'll still have an unlimited plan? A video streaming app like Netflix? Or something else?

I have a Wifi only iPad not a 3G iPad. However, I also have an iPhone 3GS; and after the capped plans were announced I looked at my usage on the AT&T website. For me, the "app" that puts me over the top is access to 3G. I live in one of those lucky places where AT&T does not have 3G. There is also no 3G (or sometimes even AT&T) where I work and where I play most of the time. However, on occasion I go somewhere with 3G for a few days and my data usage goes way up just from web browsing, email and non-video applications (since video streaming does not work well over 3G in my experience). Extrapolating, I would definitely go over the new 2 gb cap if I had access to 3G all the time.

Unlimited plan - Paying Full Retail still removes features?

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