I added hotspot feature, Verizon ended Unlimited plan

Verizon told me today subsequently to my seeing this happened by only getting a data alert after using PC for 1 hours it alerted me with my first usage alert at 90% for this billing period.
I call today subsequently and Supervisor told me the Verizon Wireless quietly changed their policy a couple of months ago that if you add the hotspot feature you lose unlimited data, but I was not advised.
I had, in the past, never had a problem turning features on or off and was not alerted to any change.
(I think that this plan change without my knowledge, request nor consent was intentional but I should not be accused on conspiracy theory right?)
Does anyone have a suggestion on if it is worth time or effort to appeal this action on Verizon's part or is it really the new policy that hotspot-feature addition quietly wipes unlimited plan customers away?

First, have you checked to see if you still have unlimited data?
I believe the hotspot has always been available for phones with unlimited data, however the data available to the hotspot was from a different pool which started at $30 for 2 GB of data. You were not allowed unlimited data via the hotspot.
With this in mind, you very well COULD still have unlimited data AND receive a text warning that you had used 90% of your data allowance for this billing period.

Similar Messages

  • I feel that Verizon has conducted and treated a long time customer just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plu

    I feel that Verizon has conducted and treated a long time customer in a predatory manner just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plus the charge for the convertion to a new plan. I called today and I cancelled the plan so I 'm being charged another fee for the plan change. I have really enjoyed working with Verizon but I will have to start looking for another provider.

    veldigar wrote:
    ... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing.  Several times I made this clear.
    Then the employees, and you, don't understand EDGE.  It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation  to stay with Verizon once the phone is paid for, which you can do at any time.  So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
    In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

  • Verizon's "Network Optimization" on 3G Unlimited Plans

    I'm sure that this has probably been discussed here before, maybe numerous times since I don't frequent these boards, but since it is something that is now impacting me and since I've noticed others posting threads here and other forums about sporadically slow speeds with Verizon 3G during certain times of the day without any mention of this being the cause I thought I would share my experience with it first hand.
    I just found out about it yesterday when I called Verizon to complain about the performance I've been having off and on the last few weeks during peak times of the day (Download speeds in the 100-200Kbps range) for my 3G service and what I soon found out from the rep was that in December there was a "feature" added to my account called Network Optimization which basically is a means to throttle users who have 3G Unlimited plans and use the internet in areas which they deem as being congested. Any time you go over 2GB in a past billing cycle even though your on an Unlimited plan your up for it to be added to your account.
    And in a way I could understand them needing to crack down on really high users which I myself no doubt fall into on certain months since I have a Business Unlimited plan and I'm on the computer for hours every day using it with constantly refreshing websites, checking e-mails, and then downloading Windows and Mac updates and at times large files that I need. So it's nothing for me to hit 10-20GB in a month's time, especially around the holidays.
    But the biggest problem that I have with it is the fact they're free to add it to your account every time you go over 2GB in a month and reside in what they consider a congested area. Because someone that is on an Unlimited plan, and especially a Business Unlimited plan, should at least be given a cap of 10-12GB before they add on this "Network Optimization" feature to throttle your speeds because they are offering 10-12GB packages to Smartphone users without adding any Network Optimization to their accounts if they reside in a congested area and those types of users are in far greater number than those of us using laptop connect plans.
    But it all boils down to Verizon wanting to force the grandfathered Unlimited users into giving up their plans and signing new 2 year agreements on a more expensive tiered plan than it has anything to do with improving the network in congested areas. If they wanted to improve the network in congested areas they would be cracking down on the Smartphone users who are using mega amounts of data to constantly stream Youtube and Netflix all day but they don't. Or better yet how about spending money to upgrade the 3G towers that are congested instead of throttling your users and continually taking on more new users? Yeah like Verizon is actually going to do something like that right.
    Anyways I'm a little ****** off at Verizon at the moment since this is the only internet option I have available to me out here in my rural area and I have to have it for my home business so I can't just drop them yet as much as I would like to until they absolutely force me to.
    Is anyone else here facing these same troubles at the moment with your supposedly Unlimited plans and care to share your experience so far?
    If you want to read more about Verizon's Network Optimization feature and who they're targeting you can do so here:
    http://support.verizonwireless.com/information/data_disclosure.html

    Tidbits wrote:
    Twohothardware wrote:
    You missed the point of what I just said. I didn't imply that there isn't a clause there for them to be able to legally enforce bandwidth caps on the unlimited plans if they wanted to, what I said is that there is nothing fair about having a "Network Optimization" throttle added to your account each month you go past 2GB when there is no Network throttling being done to the largest percentage of users who are on Smartphones.
    If Verizon is capable of offering 10-12GB packages to Smartphone users with NO throttling then why are 3G Unlimited laptop connect users including those with Business accounts that require the most bandwidth being hit at only 2GB? Why isn't the excessive usage cap at something more "fair" like 10-12GB? And why are you even needing to throttle the laptop connect users who only make up a small percentage of your customer base in terms of bandwidth used compared to the iPhone and Nexus users?
    Huge difference in price paid.  Simply put the people who are paying more money are paying for their bandwidth.  Bandwidth isn't free for Verizon.  All carriers when they offered their unlimited plans they were overselling their network then realized they can't handle the capacity when devices started to get more sophisticated too quickly.
    For the people that come on here and say there is no difference in computer data and phone data...  YES there is a difference.  I have personally tested it out multiple times and on a laptop I can use 5times the amount of data in the same 1 hour period than I do on my cell phone going to the same sites.  The difference is background data, and the speed(jumping between sites, tabs, and bookmarks) you can surf the web is different between the two which people ALWAYS overlook.
    $60 vs $80 is not that huge of difference in price paid, what is a huge difference is 2GB and 10GB. And yes you can use far more data on a computer or laptop than a smartphone, even though laptop connect users only make up a fraction of Verizon's customer base compared to Smartphone users, but that is exactly why it is ridiculous that you try and cap Unlimited 3G desktop/laptop users at 2GB but then offer 10-12GB tiered plans to Smartphone users who aren't the ones that need it. And that is something that obviously you and Verizon are both overlooking.
    Let me ask you this, do you personally have a DSL or Cable connection at home outside of your Verizon 3G/4G service? What about at work?

  • How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

    My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
    Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

    amchas76 wrote:
    Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
    On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract  irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
    The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
    So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
    How are you paying $200 with 4 lines?
    700 Minutes nationwide
    Line 1 $60
    Line 2 $10
    Line 3 $10
    Line 4 $10
    Unlimited text $30
    4 unlimited data plans $120.
    TOTAL $240.
    Unless you're getting some work related discount.
    In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
    CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
    We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
    Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
    There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
    If you really need unlimited data there is T-Mobile or Sprint.

  • Unlimited plan - Paying Full Retail still removes features?

    Got a strange question.  First some background. I have an unlimited plan that I don't ever plan to get rid of.  (Upgrade Eligible since 2011!) Its not that I really use the unlimited data as I usually less than 150MB per month, but the absolutely cheapest plan (500 MB) they want to move me to is ~$13 more per month even after my employee discount.  Moving to the recommended 2GB plan really increases the cost ofcourse.  Partially this is because we are being screwed with the changes to the employee discount (only applies to the "Data" now), but that is a topic for another thread.
    Now to the question.  When attempting to just outright buy the LG G2 through the Verizon site, it isn't prompting me to change my Data plan, as it shouldn't.  But what I am curious about is why it is wanting to remove my Unlimited Mobile to Mobile and OFF Peak 7PM-6AM .  These are some pretty key features of my plan, and as far as I know they shouldn't be changing my plan.  Any clue as to why it is trying to remove these?
    Features
    NEW
    4G APPLICATION ACCESS
    $0.00
    NEW
    4G DATA TRANSPORT
    $0.00
    NEW
    4G INTERNET ACCESS
    $0.00
    NEW
    DATA ROAM USA/CANADA
    $0.00
    NEW
    DYNAMIC-PRIVATE IP
    $0.00
    NEW
    RTR FOR UNLIMITED PLANS $0
    $0.00
    NEW
    SDM REMOTE QUERY ENABLED
    Removed Features
    3G DEVICE
    $0.00
    BLOCK APP DOWNLOADS
    $0.00
    CALL & MSG BLOCK INELIGIBLE
    $0.00
    OFF PEAK 7PM-6AM $0
    $0.00
    UNLIMITED MOBILE TO MOBILE -$0
    $0.00
    GENERAL IP NAT ADDRESS PDA $0
    $0.00
    NATIONAL ACCESS ROAMING
    $0.00

    Actually, I think I figured it out.  Hidden down in the "All included Features" are these
    M2M NATIONAL UNLIMITED - $0
    OFF PEAK 7PM-7AM $0
    So it seems that it would still retain those features.

  • Keeping an unlimited plan but adding a smart phone

    I currently have a 4S and my wife has an old LG. I have unlimited data. I plan to buy the 5 at retail and then give my wife the 4S. I assume that means I will have to add a data plan for her but hopefully keep my existing plan - Family shared 700 minutes.
    Is this possible?

    I guess switching phones with my mother-in-law is not considered an upgrade for me.
    Someone said in passing that if you upgrade a line that will force a change to the new shared plan. What you are telling me is that will not happen in my case.  My mother-in-law would end up (briefly) with a smart phone and $30 will be added to my bill. When I take over the 5 and she goes back to her old phone, the $30 would be eliminated. Then when my wife gets my 4S $30 will be added. If i keep rehashing this it is only because there is a lot of money at stake here and I do not want to lose my unlimited plan.

  • Verizon sales associates and or customer service personnel practice deceitful behavior in order to eliminate unlimited plans in any way they can..

    I called up customer service n order to shut off one of my lines as a disciplinary action towards one of my children. I'm sure its a fairly common event. As I was completing this task, the representative advised me that instead of paying the data plan at 30.00 dollars a month, I should shut off the data for the duration of this lines shut down. Well that was very nice indeed! here my company is trying to say me money. after all, I'm not using the line, why should I pay for data that I would not be using.. Okay! That's great!!! Thank you very much. You see, I had told them I was taking it down for 3 or 4 months so my child could raise their grades and prove their ability to graduate high school. At that point I would turn it back on. So great! The line is off and I'm not paying data! Only thing that is affected is the length of the contract. It would be extended the same amount of time as the phone line was of.. This is reasonable.
    FAST FORWARD! My daughter graduates with HONORS!!! Yes I'm proud of her. So first things first. She did as she was told. She get her phone back! Now I go and turn on the line and find afterward that my once unlimited plan for that phone will now be charged at 2 gigs per month and Verizon has thrown out my unlimited data package on this phone line! I ask why. They state that since I choose to voluntarily shut off the data package, I forfeited my grandfathered unlimited package on this line. I also was told that since the line was shut off for more than 60 days that they would not restore my plan based on the fact that I voluntarily shut it off and canceled my data package for this line.  Okay! That's great!!! Thank you very much.Sound familiar? The nice representative who was saving me money every month never told me I would loose my unlimited data package if I shut off my data after I suspended my line need less to say, ON THEIR ADVISE!!!  So as far as I'm concerned, the representative was just following the call from above to do what ever they had to in order to get rid of unlimited data lines. After all, Verizon sold millions of data ready phone knowing full well that their infer-structure couldn't handle the mass influx of data being pull in by happy unlimited data customers!! So one on the most powerful communication companies on the planet has turned to lies and deceit and misleading tactics to get back any little bit of operating space in their systems, no matter what it costs their  customers. After all why should Verizon have to pay for upgrades.How will they ever survive!! How you ask?!?!? Why it's simple. Put the cost back on their own customers. After all, If they want good service make them pay for it. If they don't pay enough ( myself 310.00 a month average for 3 lines!) then hell, charge them more!
    I was lied to and misled by a Verizon representative. They cancelled my unlimited data package with out explaining that if i did cancel it at that time i would not get it back! this all after I questioned the fact that I was concerned about losing the package. I was assured EVERYTHING WAS OK AND IT WOULD NOT BE A PROBLEM.
    I filed a complaint with customer service on 6/2/12 concerning this matter and was told that it would take up to 14 days for this to be reviewed and at that time I would be contacted by a manager involved it this type of problem. So today 6/12/12 , after waiting 11 days decided to call and see how this process was coming along. Come to find out, my dispute was denied on 6 /5/12 because I voluntarily shut off the data package and the line was off for more that 60 days. these two things were never told to me when I questioned their recommendations to save me money. Also when i filed the complaint on 6/2/12 i ask the rep if she was writing down my side of this story so they would know why i was not happy about all of this.. her answer, NO.What i had to say wasn't relevant to her peaceful afternoon now that i had called up and ruined any chance of a quiet spell I assume.
    With all these considerations I formally request that Verizon restore the unlimited package to this line. THAT WOULD ONLY BE A FAIR SOLUTION SINCE I WAS RAILROADED OUT OF IT BY A DECEITFUL EMPLOYEE!
    That said, I will be filing a complaint with the BBB and also posting this story wherever relevant around the world wide web.I'm an Honest person but don't cheat me out of what I have. when I'm right I know it. this is not right. please make it right. 
    I am saving a copy of this letter just in case there is an accident and this post is mistakenly deleted.  That way I can restore it so as to warn other customers  or even better, future customers to be aware that they to  may run into problems with their account if they take the friendly advise  of the representatives they are supposed  trust with their accounts!!

    $310 a month for 3 lines? Wow. How the heck?

  • Is Verizon's old unlimited plan really TRULY unlimited?

    My friend just got a 4G LTE Smartphone (Galaxy Nexus) and was able to keep his previous unlimited plan.  He wants to know if its truly unlimited.  His parents are on AT&T have their unlimited plans are throttled after becoming the 5% of the heaviest data users.  He wants to download a couple HD 1080p movies online which are quite large.  So basically lets say he used 50GB in two days, could Verizon cancel his service or throttle him if he's on 4G?  I know they do with 3G but how about 4G?

    Thanks.  Look like I found my answer.
    Does Network Optimization apply to customers using 4G services?
    No.  We reserve the right to include 4G LTE users later, but right now this only applies to the top 5% of users with unlimited data plans using 3G devices. If you have a 4G LTE device you will not be affected at this time.

  • Where o where is verizon's unlimited data plan?

    So as I watch the advertising on t.v. I can't help but wonder why Verizon is the only major wirless company without an unlimited plan.  I hated counting minutes on my phone and now I haveto regualrly check my account to make sure the other family members on my line don't exceed their data plan allowances.   Verizon...  what in the heck are you guys doing???  I fear if you don't fix it, I will take my business elsewhere and stop telling people to use your service.  Thank you, and wake up. 

    I hate to burst your bubble, but Verizon is NOT the only "major" wireless company without an unlimited data plan.
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    Sprint currently has unlimited on their network, but you will be capped if you roam outside of their network, which from what I understand, is pretty easy to do. I personally haven't had Sprint in 10+ years, so I do not have 1st hand knowledge, though. Additionally, Sprint is currently considering dropping their unlimited plan, so you should hurry over to sign up before it is gone.

  • Does not let me add text to my verizon website. This adding text feature works well on internet explorer. I can click on add text, the box opens up but I can not type in the box for some unknown reason. What can be done to correct this problem ...

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    The second link will explain more of what has happened.
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  • HT4623 How do I get the hotspot feature to load on my iphone 5

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  • Unlimited plan question...

    Hello again,
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    seajay wrote:
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    Because that's not how grandfathered features work.  Verizon policy is that, at any given time, you can choose from any CURRENTLY available feature that is compatible with your phone and the other parts of your plan.  If that feature is retired while you have it, you can keep it until you make a change that makes the feature incompatible with your phone or plan.
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  • $50 Unlimited Plan

    I think NOT!
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    Krystal1992 wrote:
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    Look you are NOT going to be able to get unlimited data on a smarthpone. And even if you could use that plan if you look at the fine print the "unlimited" data is limited to 1X speeds. That's not even 3G. That maxes out at 150 kbps. About 3 times dial-up speed.

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