Why did my plan change if I paid full retail price?

I bought a new Samsung Note 4 on Saturday at the local Verizon Wireless store, paying full retail price to avoid needing to make any changes to my existing plan. However, I received a data usage alert 10 minutes after leaving the store as my plan was reset to 2GB. I was told by multiple service agents that an IPR was placed to reset my plan back to unlimited. How do I get an update on the status of that request? There is nowhere to check on the Verizon Wireless website from what I am seeing. Thank you.

Congrats on your new device purchase carmencampise. I know how concerning it can be when you see your plan changes unexpectedly. If you purchased a new device at full retail, it should not have removed your unlimited data plan. I understand an inactive pricing request has already been filed. This is the correct step to readd your unlimited data plan back to your account. This process can take 5-7 business days to complete. Have you received an update on the request?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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As the title says:
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I went in to my account (and changed all the information) and found out that when changes are made to the account online, you have to send an authorization text to one of the phones--however, you can send this authorization to ANY of the phones on the plan, so my sister sent it to hers (instead of an account managers).
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When I found out about two (nearly three) weeks ago, I called Verizon to open a ticket about it. They did, said they would call/text me back a few days later--they didn't. One week later I made another phone call to see what the status on that ticket was--the rep said that the other rep was supposed to call me, but didn't, and so he pushed the ticket again. Lo and behold, another week later, still no response from VZW about the ticket. So I called again only to find out that the request to revert the data plan back to unlimited had been denied.
I spoke with that representative for nearly 40 minutes and all she could offer was some unwanted advice about what to do about my sister's behavior or that "I'm so sorry that someone would do that." I told her I wasn't looking for consolation, but for a compromise on either getting my unlimited data back, or refunding the difference between contract and full-retail price of the phone. I threatened to leave VZW because of this and all she could offer was a measly $20 credit.
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You seam to be focusing your anger at Verizon and not your sister. Verizon followed the rules and required IDs and passwords to access the wireless account. You and/or your mother are supposed to safeguard that information. Your sister has committed the felony by stealing your mothers identity for personal gain.
You say "I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.' My question to you is who made the illegal and fraudulent change to your account? Verizon or your sister? Keeping in mind your sister had all the correct IDs and passwords,
I'm sure if you went to Verizon and wanted to make some changes to your account, and you had the correct IDs and passwords, you would be upset and angry if they put you through the 3rd degree because they thought you were committing fraud.
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Message was edited by:
souLTower

Possibly I don't understand the SOAP implementation. I'm using the same set of SOAP jars (saaj, commons, logging, etc) as I always did. If these jars did not change could / should the message format change? Is the implementation looking outside of my JVM for this implementation?
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