Unpaid bill??

I need a help from you.. I have no way to resolve my verizonwireless issue. Please forward this to concern department. Please
Hi couple of months back I moved from Verizon to AT&T. I was told that I will be provided with last bill to my address. Till now I have not received nor I have access to online account to view the bill. Customer representative was unable to locate my account details or provide my details. I got a letter from verizon that my bill is ready and to check online . How to I check?. no access nor you guys are sending me the actual bill. Please advice. I will provide my number and other details

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Similar Messages

HT1918 Can i use credit card from other country to paid my unpaid bills in apple store?

Can i use other credit card from other country to pay my unpaid bill in apple store?
I cannot upadate or download bcoz of my unpaid bill!

You can only use a credit card that is issued by a bank in the country where you and your iTunes account are based. If you don't have one of those then are iTunes gift cards available in your country ?

Switched to shared plan-bill on old account sent to collection agency without notice!

On 9/16/12, my husband and I visited a Verizon store to upgrade our phones and enroll in a 2-year renewal contract, as we have done for years. While speaking with an in-store representative, we were encouraged to combine our plans into a family shared plan. We took the necessary steps to do this and my husband moved his account to combine with mine. From this point onward, we paid one bill together. We assumed my husband’s account was correctly closed and never heard anything else about it from Verizon. We were therefore unpleasantly surprised to receive a letter from a collection company demanding that he pay a $135.63 charge from his old account that we previously knew nothing about.
I have been a loyal customer since 2003 and have never missed or even been late on a payment throughout this time. To find out that there is a delinquent account sent to a collection agency which will affect my family’s credit is very disconcerting. Further, to read stories from former Verizon customers saying that they too had received letters from collection agencies regarding unpaid bills that Verizon never alerted them about leaves me wondering whether the procedures for closing an account are being properly conducted. In our case, the situation is even more frustrating since we are not former customers that Verizon had trouble contacting regarding outstanding charges. We are current customers who would have been happy to make a payment had we been aware of it in writing. A simple search would have shown that my husband’s phone number is still valid and is now part of my account in our shared plan. We would have expected to have either received a bill addressed to him regarding a final bill that was owed on his old account (he used auto-pay while that account was active) or to have had the final charge moved to my current account, since I am now the primary account holder with both of our phone numbers under one plan. It would seem surprising to send a bill to a collection agency when dealing with someone who is a current customer.
There is no issue with making a payment directly to Verizon as long as our credit is not affected. We have written a letter to Verizon but have not received any response from them in a month and a half. Has anyone else successfully dealt with a similar issue?
Thank you.

He didn't receive a hard copy because he had paperless billing set up (as well as auto pay). We checked his email for any billing statements sent and there were none after the account was closed. As SydneyK mentioned, since he only had paperless billing, after the account was closed there was no way to access it online and see that there was an outstanding balance. In fact, the Verizon representative stated that his account would be "moved over" to mine, which to me implied that everything, including a balance, would be "moved" to the shared plan. We finally figured out what the outstanding balance was for - for the new phone he upgraded to when we went to the store to upgrade our phones and switch to the family plan. They had charged his account for the phone, rather than my account/the shared account. Ugh.

I need a program in monthly bills, please help

The said Java Application may use BufferReader orJOptionPane to get input from the keyboard.
1. Set-up Application of monthly bills
2. Edit bills to pay for a given month
3. Delete record of bills for a particular month
4. Mark paid bills for a given month
5. View total bills for a given period
6. View total unpaid bills for a given period
7. Quit
thanks

dejuanlucas wrote:
what about ideas on how to execute the program.- What about putting a single upper case letter at the start of every sentence? This helps the reader scan the text, looking for ways to help. You would not want to make it harder to help, would you?
- What about asking a question?
Re the comment "..the problem is our instructor expect us we have an advance knowledge in java." Note that your instructor's competence or otherwise is not within our power to control, and is most certainly not our problem.
As general advice, see [http://home.earthlink.net/~patricia_shanahan/beginner.html].

BT bill charges for non service during moving hous...

BT dreadful customer service & incompetence
Hi all,
After deciding to move home I made the necessary arrangements with BT prior to our moving date. Our switch over date was 14th November 2014.
After numerous calls with BT and mostly dealing with multiple BT operators with little knowledge, poor communication skills, lack of interest and on a few occasions extreme rudeness, I was still no further forward with a line connection date.
It became apparent that there was no line services to my new home, which I could understand although I was disappointed not to have been informed of the situation prior to my moving home (a fact BT should be easily aware of)
I spent weeks going round and round with no clear outcomes or specific information returning to me, I actually knew more information from the site builders than BT knew, BT even had the arrogance to tell me that my information from the builders was incorrect (which it wasn't)
Numerous misinformation, conflicting information, non returning of calls, engineer dates that were not upheld, non required engineer dates are amongst a series of frustrating dealings with the vast majority of the BT operators, there were only a few operators that seemed to care and assist and they were at the end of my ordeal of 3 months!!!!!
It was very clear that the information from each phone call between myself and BT was not correctly recorded. On two separate occasions during a singular phone call I actually had to repeat my situation to three separate operators to which I had become accustomed to being transferred amongst.
So to be clear from 14th November 2014 until late February 2015 we were without services.
During one of my many and expensive mobile phone calls to BT I was advised to set up my own mobile broadband and they would foot the bill and repay the expense until they provided a service.
(Which I did as I had no confidence in a connection date within months)
Throughout this ordeal BT had the arrogance to attempt to bill me, even though we had no service!!!!
Here is the kicker.
BT have now disconnected us from their service (31st March2015) for an unpaid bill, a bill we can't get amended and corrected to reflect the 3 months without their incompetent service.
They have even added charges for BT sports which I can't even watch as I have no viewing box, I believe this came free for 6 months) with my original package.
Even this is an issue. I was informed upon moving house that a new contract would commence when I moved home thus starting the 6 months free BT sports package once more (yet another mistake by BT)
We will not pay any form of bill until they amend and correct the bill to reflect we had no service for 3 months.
I have now tried to call to speak to an operator regarding the issue, after entering my home phone number the BT automated service redirects me to the only option which is to pay the outstanding bill!!!
No bill will be paid until it is corrected, I will be sending a bill for the mobile broadband I required to set up and maintain. I am also considering looking into the loss of earnings I suffered due to the length of time I was offline, as well as the amount of time required to deal with the sorry mess. A stressful time enough moving home without this added fiasco.
I am also aware of the Ofcom regulatory body as well as the multiple rules BT will have breached in our contract.
All in all we have endured a long and needlessly complicated mess, which thinking was behind us, is in fact still present. We are seriously considering removing our service completely with BT which I am sure in the eyes of the law will be justified and legally binding due to the numbers of contract breaches sustained by BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why am I billed $75 for using 250 minutes, no data and unlimited texts? Isn't that a bit high? Can I refuse to pay this bill because it is outrageous?

Who can I complain to about being billed way too much for way too little?

I don't know, can your employer refuse to pay you because they think you are paid too much and work too little??? Yes of course you can refuse to pay your bill, your service will be suspended, your account will go to collections and your credit rating will take a hit.
Good luck with the next provider. Unfortunately because of your unpaid bill at Verizon you may be forced to supply a security deposit.

Ongoing phone and broadband problems

I have wrote below about my ongoing problems with BT. I am going to use this thread as a record and to refer others to because if I have to go over it one more time I fear my brain will melt. Advice appreciated.
Four months ago: Possibly/probably unrelated? I tried to make a phone call one day. The line was dead. Borrowed neighbour's phone as I thought I had a problem with the phone set itself but the line was dead with the neighbour's phone. The problem only lasted about a day. A few days later a BT engineer turned up. Installed a new face-plate over my phone socket.
Three months ago: I've had a broadband speed of 20 megabit for about 18 months. Then 3 months ago that speed starts to get lower. First to 8 megabit. Then 4 megabit. I remember one day doing 5 different speedtests* and getting just over 1 megabit on all 5. That's not the only problem. Whenever I get an incoming call or make an outgoing call my broadband is disconnected. This is happening 100% of the time and is still happening.
Two months ago: Phoned BT. After about 80 minutes on the phone I'm told it looks like the problem is our (BT) end. I was told I would receive a phone call the next day. I got that phone call and was told my connection would be back to 20 megabit in a couple of days. It never happened. Even as I was being told my connection would be back to 20 megabit in a couple of days I didn't have any faith in what I was being told. Maybe just something in the tone of the person I was speaking to gave me that feeling.
A few weeks ago. Some Scottish guy from BT calls me trying to sell BT Vision. I said 'no' and took the chance to tell the guy of my ongoing problems.
Background info: I have been at my current address and had a BT account for about 10 years. I just need to drop back maybe 4-5 years now when I was told by BT, over the phone, that I would be receiving a BT Home Hub (BTHH). I didn't ask for it. I already had a Netgear modem/router. That BTHH never turned up. I wasn't really annoyed about not getting a BTHH. I was angry that I didn't get a letter/phone call explaining why. Then about a year later I was on the phone to BT and mentioned that I had been told that I would receive a BTHH but it never turned up. This time I was 'promised' that I would receive a BTHH. Again it (BTHH) or a letter/phone call explaining why it wasn't being sent never happened.
Back to the BT Scottish guy I told the Scottish guy about my lack of a BTHH and finally I get an answer. Apparently I need a 12 month contract. I told him I couldn't commit to a 12 month contract right now as recently I have taken a dip in my income. One morning a few days later and a BTHH arrives from the postman. I unpack it but just before plugging it in I remember the phone call with the Scottish guy and so I just put the BTHH away in a cupboard where it still is. Plugging it in would mean committing to a 12 month contract.
I've now learnt this morning from BT that apparently I have committed to a 12 month contract early September which would be around the time of the Scottish BT guy phone call. Clearly there's been some mis-communication between the Scottish guy and myself.
23 September In an attempt at trying a different route to solve my problems I put in a complaint. It turned out to be quite a wall of text which I hate giving to anybody but there's so much to go over. By the way since 20th September my download speed is 0.25 megabit. My upload is faster!
29 September I received a phone call from BT and the person that phoned started to tackle my broadband issues. By this time I'm seriously thinking of putting in a complaint about how complaints are dealt with. Basically in that 23rd Sept. email I went over everything which I'm telling you guys about now. I also told them that I understood a 12 month contract, which I couldn't commit to, was needed for the BTHH but as I have one sitting idle in a cupboard here at home and I've been with BT for at least 10 years and I've been told (promised) that I would receive a BTHH twice over the years (when I didn't even ask for one!) then how about letting me have it. Or at least plugging it in to see if that resolves the problems as that might even save BT having to send out an engineer.
30 September The lady I spoke to on the 29th told me somebody would phone the next day. By now I have deja-vu of what happened two months back. I got the phone call earlier which was how I found out that apparently I committed to a 12 month contract early September. The guy said I should probably speak to accounts first so I'm waiting for a call from them now.
This has all turned into a convoluted mess that could of been solved two months ago. I have a BTHH which I can't use but which might solve my problem (although if it does I don't understand why as my Netgear modem/router does work). I'm very tempted to switch providers but maybe my problem still needs to be looked at by BT even if I was with another provider? My bill is now overdue and whilst I can't commit to a 12 month contract I do have the money for the latest bill. But would you pay for an internet of 0.25 megabit which should be 20 megabit? Or a phone that dis-connects your broadband.
The overall annoying thing about this is how my email complaint was handled. The complaint(s) need to be tackled as a whole. I have a couple of friends and have read many stories of people phoning BT and then after complaining they get some deals. Now whoever read my complaint, and I have a copy which I can provide, should of seen that I'm clearly 'in limbo' so to speak and said either 'keep the BTHH' or 'we may need you to send the BTHH back but for now try connecting it up to see if that resolves the problems'. Instead it looks like my email was read and then passed onto the broadband department. The lady who phoned on the 29th thought I was using the BTHH even though she had my email in front of her. I know that as she quoted a couple of lines from it. The guy who phoned this morning also thought I was using the BTHH.
All that's needed now is for BT to dis-connect me for an unpaid bill! I personally feel that I should get some compensation for such a poor connection over the last 4 months.
For all speed tests I used the BT wholesale one apart from*

Here's some screengrabs from BT wholesale taken at various times.
After that a couple of screens from my Netgear taken today.
I did run Routerstats Lite over a few days when this started. However I don't know what to look for in Routerstats which might be the problem.
7 August
20 August
7 September
27 September
30 September
Netgear Router status 30 September
Netgear stats 30 September

Not being able to make any outgoing calls

I have (regrettably) been a retuned BT customer since 28th June. I have not been able to make an outgoing call (except 100 and 150) since that date. When I attempt a call I get a pre-recorded message saying 'I am not registered for this service contact service provider'
I have spent an average of 30 mins every other day since 28th june speaking to customer services in various parts of India. I have had at least three seperate managers from those call centers who have promised to own my issue, and they have each fail ed to call me back when its proven to be too difficult to resolve. There is no way of me contacting anyone who promises to take ownership so I end up back at square one. I have had two seperate engineer crews and a then an supervisor (to check the work of the first engineer) call to my home. I have had several txts telling me the service has been fixed and I still cannot make calls.
I was told by one manager that my line hadnt been ported i checked with my previous service provider who wrote that 'After checking services for telephone number *******1272, YourCalls.net can confirm all services have now been removed. BT will need to ensure the CPS (Carrier Pre Select) is set up on their system for your call traffic.'
The lastest engineer who called to my home today informed me that a block had been put on my line (he was told by someone he spoke to that perhaps this was due to unpaid bills . to my knowledge I have no unpaid bills) I was told that this would now be with BT wholesale but I have not been informed of any way to speak to them or to find out who or why thios block is on.
So at this moment I have paid for a years line rental and spent several frustrating hours on the phone and I still appear no closer to being able to make outbound calls.
Can anyone suggest how I might resolve this.
Thanks for any help
Update I have had a message from my previous provider
'We have check the services that are still on the line which is a 3rd Party Call Barring, this product is a BT product. We did receive a reconnection notice from BT on the 28/06/2013 to transfer your line to them; this was completed by BT on that day. We do not understand why BT is not able to activate the line.
BT needs to advise you as to why they have not completed the transfer completely.
I hope this has helped?'

I'm sorry to hear of the hassle you're having with your telephone service Spurspad, if you would like the mod team to look into this for you please fill out our contact form (you can find the link to this form in my profile under "about me") and we'll get it sorted.
Dean
BTCare Community Mod
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To_date function not fetching the desired result.....

Hi Gurus,
I get varied results from the below 2 queries, I am pessimistic about using to_char instead prefer using to_date, but query doesn't seem to fetch the complete data while using the to_date but with to_char it works. Please can someone make this to_date used query below work for me.
Main table structure:
Column Name     ID     Pk     Null?     Data Type     Default     Histogram     Encryption Alg     Salt
MINISTRY_CODE     1          Y     VARCHAR2 (15 Byte)          Yes
BILL_MONTH     2          Y     DATE          Yes
CUBIC     3          Y     NUMBER          Yes
GALLONS     4          Y     NUMBER          Yes
AMOUNTS     5          Y     NUMBER          Yes
MTR_TYPE     6          Y     CHAR (1 Byte)          Yes          1st query:
SELECT ministry_code,
DECODE(mtr_type, 'C','Billed Cubic',
'G','Billed Gallons',
'A','Billed OMR',
'R','Collected',
'U','Total Unpaid Bills') mtr_type,
SUM(CASE
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month,'MMYYYY') = '012011' AND mtr_type = 'C' THEN cubic
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month,'MMYYYY') = '012011' AND mtr_type = 'G' THEN (gallons)
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month,'MMYYYY') = '012011' AND mtr_type = 'A' THEN amounts
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month,'MMYYYY') = '022011' AND mtr_type = 'R' THEN amounts
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month,'MMYYYY') <= '022011' AND mtr_type = 'U' THEN amounts ELSE 0 END) January
FROM tmp_paew_month_gafu1 WHERE ministry_code IN
(SELECT DISTINCT ministry_code FROM tmp_paew_month_gafu GROUP BY ministry_code)
GROUP BY ministry_code,mtr_type
ORDER BY 1,3 DESCSAMPLE OUTPUT:
MINISTRY_CODE MTR_TYPE JANUARY
001 Billed Gallons 5326252
001 Billed Cubic 24210.2363636364
001 Total Unpaid Bills 16402.5
001 Billed OMR 13287.36
001 Collected 10410.508
002 Total Unpaid Bills 12089.99
002 Billed Cubic 0
002 Billed OMR 0
002 Billed Gallons 0
002 Collected 0
003 Total Unpaid Bills 27418.711
2nd query:
SELECT ministry_code,
DECODE(mtr_type, 'C','Billed Cubic',
'G','Billed Gallons',
'A','Billed OMR',
'R','Collected',
'U','Total Unpaid Bills') mtr_type,
SUM(CASE
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_char(bill_month) = to_date('012011','MMYYYY') AND mtr_type = 'C' THEN cubic
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_date(bill_month) = to_date('012011','MMYYYY') AND mtr_type = 'G' THEN (gallons)
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_date(bill_month) = to_date('012011','MMYYYY') AND mtr_type = 'A' THEN amounts
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_date(bill_month) = to_date('022011','MMYYYY') AND mtr_type = 'R' THEN amounts
WHEN mtr_type NOT IN ('C','G','A','R','U') THEN 0 WHEN to_date(bill_month) <= to_date('022011','MMYYYY') AND mtr_type = 'U' THEN amounts ELSE 0 END) January
FROM tmp_paew_month_gafu1 WHERE ministry_code IN
(SELECT DISTINCT ministry_code FROM tmp_paew_month_gafu GROUP BY ministry_code)
GROUP BY ministry_code,mtr_type
ORDER BY 1,3 DESCSample OUTPUT:
MINISTRY_CODE MTR_TYPE JANUARY
001 Total Unpaid Bills 106062.002
001 Billed OMR 0
001 Billed Cubic 0
001 Billed Gallons 0
001 Collected 0
002 Total Unpaid Bills 42023.243
002 Collected 0
002 Billed Gallons 0
002 Billed Cubic 0
002 Billed OMR 0
003 Total Unpaid Bills 133260.435

What is the sense of to_date(bill_month) in the second query?
bill_month is already a date. to_date function will expect a character parameter and convert it in a date value.
So what will happen? First the bill_month will be implicitely converted to a character value.
Second this character value will be converted back to a date. You gave no format string. So both conversions will be made will your setting of nls_date_format.
I can only guess what you really want. Perhaps you want to trunc the bill_month with trunc(bill_month,'MM').
Please give us
- table create script
- insert statements for test data
- required output for these test data
- description of your requirements
Edited by: hm on 22.11.2012 23:16

Illustrator is destroying my artwork!

okay,
so without me actually moving Illustrator (13.0), (or anything else for that matter) I am getting a message saying that sometime before I opened my file, illustrator was "moved" from its original location.
Now I am shown four options in regards to pictures in the document that I had already placed before. The links are apparently broken, caused by this move.
It says
'repair, ignore, cancel', and one other option.
Another strange problem is that the document actually has a photograph from a different document inside of it, which I never even placed there!
Illustrator then asks me to find the files so it can repair something... It lists their name, but not their location (easy enough).
I was not able to find the files after two tries, then it seemed to self-save its status (because it stopped asking)
So now I have to start all over again, placing, cropping, and alligning the pictures back into the document. ;(
This moving of Illustrator happens all the time without me even touching anything so i was wondering if there is a way to keep illustrator from moving? Use a boat anchor?
I just designed half my portfolio in Illustrator, so I'm not about to lose it!

As far as this discussion is concerned, I think there is only one kind of folder. You can call it a folder or a virtual folder or a directory, but really it's just a way to organize the location of files. Files can be physically located anywhere on a hard drive, disk, CD, server, etc., but it would be difficult to locate them without some sort of artificial but logical hierarchical structure.
Say I want my Illustrator file to include a link to a photo of me sharing a bottle of whiskey with Bob Dylan at a party in August, 2004, that I know is on my external hard drive. I open the hard drive and see a list of 20 or thirty folders, each with the name of a different category of possible files - Unpaid Bills, Letters to the Editor, Lawsuits, Stamp Collection, etc. My collection of party photographs is in the "Images" folder. Within this folder I find folders labeled Bullfights, Crime Scenes, Drunk Clients, and so on. I open the Great Parties folder and find a series of folders labeled by years. In the 2004 folder I find another series of folders, labeled by party and month. I open the "08 Rock Star Party" folder and find my photo, and link-place it in my Illustrator file.
If I look in Illustrator's Document Info panel I can see a few items of information about the image, the most important of which is where it's located: External Drive/ Images/ Great Parties/ 2004/ 08 Rock Star Party. That's how Illustrator knows where it is, and its how I know where it is.
One of my friends might decide that, because the folder "Images" also contains a lot of artwork for professional wrestling posters and and lumberjack tournaments, it should be called "Artwork", and he changes its name.
Well, now not only can I no longer find my photo of Bob and me, but neither can Illustrator. Because the path down the tree hierarchy from the hard drive on which Illustrator is installed down to the 08 Rock Star Party has been broken. Changing the name of or moving to a new location (like into another folder) ANY of the folders in this path will do the same thing.
I have to track down the photo's new location myself and relink it in Illustrator. If I remember the title of the photo file I can do a search for it. Illustrator remembers its title, it just hasn't been told its new address. Click the Replace button in the dialog that appears, and a new Replace dialog appears, with "Please Locate "Gary and Bob Dylan Partying.jpg": at the top.

Credit bureau

We were just denied a mortgage due to erroneous information that Verizon posted on our credit report. They said our bill wasn't paid for a "sub-account 2" plan that was being paid by our son and the bills were going to his home. For more than two years I never received a bill at my home address for this account. In January,2013 after numerous attempts prior to then to complete an assumption of liability for the mobile number he was paying for more than two years on his own, they allowed him to assume liability for the number and he then added his FIOS plan to one bill. He has proof of continued payment for these bills but now- Verizon wireless who has never sent me anything about an outstanding bill for this account for more than two years, or any collection notices- at all - EVER- has marked my credit report as in collections for a bill I was never given and my son's records show he has paid his bill during any questioned timeframe as well. NEITHER one of us have received any notice of unpaid bills or collection process being started.
Is anyone else in this country tired of people who DON"T do their job and have the ability to go so far as to change my address on 3 credit bureau reports without ever even notifying me there is a potential problem- let alone marking it as collections????
Anybody know a good lawyer who handles credit bureau suits because that is my next step.

In my case i cancelled service in July 2013, as i was relocating and paid up all early cancellation balances 100% by November 2013 and was clearly told my balance was 0 for account ending in 6852.
Only to get a call on 3/17/2014 by a collection agency called IC System saying Verizon has sent my name for a $50 bill + $4.50 charge. Afters hours of calling Verizon customer support and subsequent transfers to billing, then finance, the recovery, i was told to pay the charge and file for dispute.
I went ahead to make the payment to recovery, only for the collection company to say i was still owing them the amount due & not Verizon.I then called back customer service and was told that a report would nevertheless be made to the credit bureau.
This isnt right at all.I dont understand what a company like Verizon gains by damaging ones credit for an erroneous, multiple billing.
I hope someone here from Verizon can help me clear this problem since I have never recieved a collection letter and the only reason I closed my account was because I moved to a new location where they do not have service. I would really like to have this resolved ASAP since I'm in the process of purchasing a new home and this woud really lower my credit score
Thank you.

My BT account

I had a phone line with BT, then after getting my phone line slammed by talktalk a couple of months ago I had to get a new account with BT...Eventually everything is up and running except when I log in to see my account, it's the old account... After explaining this to several successive people at BT, I got someone in billing to reset my account. That worked except, well it didn't. I still see my old account (incidentally claiming I have unpaid bills, which I don't) and I don't see my new account. I'm also on paper free billing so the first time I hear about a phone bill, it's via a letter demaning payment, with a late payment charge and £2 charge for sending me the bill... One of the many people I spoke to at BT suggested I report a fault. He said he would put me through to faults, but there must have been yet another fault because the line went dead. I literally can't face spending an half an hour on the phone only to be cut off again. That is why I am here. Any ideas?

Hi patstini
Welcome to the forums!
I shall be happy to get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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What can't Verizon just be truthful to it's customers

Last night I had again one of the sales person lie about the product. My bill right now is 121 and some change. I was first lied to when they talked me into going to the 75/35 speed and my bill went from 121 to 167...so much for the 15.00 increase. I canceled that and they talked me into going to the 50/25 for only 10.oo. I asked if he could send me a email stating the increase of only 10.00 byt he said he couldn't. Verizon also has it locked out so you can't do a copy and paste...wonder why????? Anyway I told the sa;es person I didn't want to do over 131.00, and he stated it shouldn't. So this morning I get this email from Verizon, as you can see below it was more like a 25.00 increase not a 10.00 increase. Proof is in the puddin by what other customers are stating and they also have in black and white about the so called 10.00 increase for faster speed. It is more like a 20.00 to 40.00 increase. my bill went from 121 to 148....is my math wrong here or what..view below >>>
Estimated Monthly Charges
This estimate is not your actual bill, which may vary based on the completion dates of your service(s), usage, duration of promotional discounts, or changes made after this order. Click on any of the blue links for descriptions.
      Action          Products and Promotions          Monthly     Charges
      New          Triple Play          $114.99
FiOS Digital Voice Unlimited
FiOS TV Extreme HD
FiOS Internet 50/25
$5 24 Mo. FiOS Digital Voice     Discount Included thru Nov 8, 2013
$10 24 Mo. Bundle Credit     Included thru Nov 8, 2013
$5 24 Mo. Bundle Credit Included     thru Nov 8,2013
$5 24-Month Contract Discount     Included
      Existing          STB Package - 2 Room          $19.98
           Subtotal          $134.97
           Taxes,     Fees, and Other Charges          $8.64
           Estimated     Monthly Charges
    (Do not pay. This     is not an actual bill.)          $143.61
   What to Expect on Your First     Bill
   Statement     Date: 03/07/2013
Your first bill includes the categories of charges listed below. These estimates, which may vary from your actual first bill, are based on your initial installation date and products ordered.
                            Estimated     Monthly Subtotal         $134.97                 Partial     Month Charges or Credits                     Partial Month for Services Added         $15.00                 Partial Month for Services     Removed         -$10.01                 One-Time     Charges and Credits                     Subtotal         $139.96                 Taxes,     Fees, and Other Charges         $8.64                 Estimated     First Bill Charges
    (Do not pay. This     is not an actual bill.)         $148.60             Notes:             Router remains the property of     Verizon and must be returned when service is terminated.             Your first bill may also include     Unpaid     Bill Charges and Account Adjustments             Watch a quick video on Understanding your Verizon Bill.

You're obviously not alone, hey_moe. This is apparently quite a standard practice. I am a long time and mostly satisfied FiOS customer. I was lied to both times I "signed" up for service. (And no, I don't mean I misunderstood.) My last experience was when I called Verizon to remove some movie channels. I stated that we were canceling them because we were already paying too much for our package and we didn't need them. The agent took that opportunity to review our account to see if he could save us any money. He said that he could save us at least 5-10 dollars a month if we upgraded to the Extreme channel package and Digital Voice. That sounded too good to be true, so we spent the better part of a half hour going line by line over the bill to make sure that he was correct. He kept repeating these lines over and over:
You'll be paying less than you are now.
You'll be getting more channels.
You won't lose any of your current services.
If you don't like it, you can cancel within 30 days and return to your previous package.
Sounded great. What did we have to lose?
Within 24 hours our MRDVR function stopped working. We figured it would return. It didn't. We called in. Found out that one of the main ways the agent had "saved" us money was canceling that service, even though we had specifically asked that question. We looked up online and saw that our estimated new bill was not 5-10 dollars less, but $15 more/month. That's not what we had agreed to. So 3 days after changing, we demanded to be switched back. Verizon's response was, "Sorry, your old plan isn't offered anymore. We can't switch you back."
Yes, livid doesn't begin to describe. It took several calls, many hours, and everything short of cussing the poor agents out to reach an acceptable compromise. So, no, your story doesn't surprise me in the least.
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Can someone help, with in app purchase ?

so i play clash of clans, and i bought a couple gem bags, in-app purchase with a gift card $30 was all good then i bought a couple more and got the gems with my credit card, i must of pressed it twice or something but cancled it and didnt complete the purchase now there is two ''unpaid bills'' which i never actually bought and also didnt get the gems....

Try here:
https://getsupport.apple.com/Issues.action

What a joke!

So my cable has been disconnected several times now for an unpaid bill? Well getting a bill would have been nice, since I'm a "preferred Xfinity insider". I end up paying it over the phone, because I refuse to pay the $5.99 to pay with a real person. Each time there's a problem and I have to call back to get it started, even though they have their money? The time before last nights incident the guy said he would mail me free movie coupons for my bad experience. Well those never came and then once again my cable/internet was turned off. So after giving them $200.00 over the phone still no service. After reaching a life person she proceeds to tell me they're sending me a bill on my Comcast email? What I have this I told her. I have two other emails why do I need a third. She says "you really need to be on top of this type stuff". So I track down this mystery email they gave me and only emails are all from Comcast and not a one had been opened. No other emails form anyone else. She tells me my payment is pending and the business office is now closed. After arguing with her she says she can put in a service call and our service will be back on in two hours. So ten minutes later it's back on! Not only do they over charge for their service their customer service, automated system, and overall quality is the worst and most costly! Mr./Mrs. Comcast you must be living in a big house and living a pretty charmed life!!!

Cablesucks666-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
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Unpaid bill??

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