Unresolved Past Due Balance

On Dec 6 I called in related to overages on my account. The rep indicated she would credit the overages. That did not happen. I have since called in multiple times asking them to listen to the call. They have said they will honor it if that is what she said. Each person I talk to says they will Follow up and stay in touch with me. I have not been contacted and the past due balance remains outstanding. How many more phone calls am I going to have to make before this is corrected??? If that wasn't what the original rep said I certainly wouldn't be pushing for them to listen to the call!

It's important that we resolve this for you, lpippin. I have sent you a direct message. Please reply to my direct message so I can assist you.
AndreaS_VZW
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HT201359 Can I pay off my App Store past due balance from a game ex.(candy crush) using an iTunes card or do I have to pay via credit card/PayPal?

Can I pay off my App Store past due balance from a game ex.(candy crush) using an iTunes card or do I have to pay via credit card/PayPal?
I Have a past due balance from
buying gems from a game I played since my paypal account cant cover it I can no longer download any apps til the bill is paid I have already purchased an iTunes card that comes with redeem code. Did I buy the wrong card or is it possible to pay bill using itines card ?

Prepaid cards or gift certificates should clear the balance, yes. You could also put in a credit card to pay off the balance, then remove the card information once the balance has been cleared.
Regards.
Message was edited by: Dave Sawyer

Can someone (ANYONE!) Please tell me why my account still has a $299 past due balance?

Waaaaaaaaaaaaaaaaay back in early November I received my new iPhone 6 Plus on the Edge plan.
There was no return label in the box, so I contacted support and a label was shipped to me in a couple of days.
I sent the old iPhone 5 back in the box with that return label within the 14 day recommended period and went on with my life.
It is now December 29th, over two months after you (Verizon Edge) received my old phone (I tracked it) and the $299 charge is STILL on my account!
I spent over an hour in the store near my home on December 15th and was assured by the store employee that Verizon Edge HAD received my phone but that financials were backed up and it might take a few more days for the charge to be removed from my account.
Meanwhile, I had been receiving 3-4 annoying automated calls per day from you saying to pay my past due bill.
Grrrrrrrrrrrrrrrrrrrrr.
Last week, my service was suspended for.... you guessed it!.... non payment of the past due amount!
I immediately called customer service AGAIN and had to ask to speak to a supervisor after the CSR I first talked to said she couldn't help me.
The supervisor put me on hold, then came on the line and said he had verified that you HAD received my phone.
He put my account on an equipment hold (so that I wouldn't get shut off again) and AGAIN assured me that the charge would soon be off my account.
Guess what?!?!?!?!
The $299 charge is still there!
I have been a customer for over 15 years and have never had my phone shut off for non-payment or any other reason.
I want the $299 charge off my bill NOW.
And if this shows up on my credit report (and I check it regularly!) as a late or non-payment situation, I am contacting your legal department and I am going to sue Verizon Wireless for pain and suffering, stress, financial hardship, and anything else my lawyer can think of to add.
PLEASE resolve this issue today.

Hi Julz32!
I don't like waiting either! Have you received any confirmation about the trade in? Please contact our Trade in department at 877-247-3846 by phone, or [email protected] by email for a resolution.
Thanks!
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Business received Past Due notice phone call, we dont have Verizon Wireless

Hi,
I am an IT administrator for a small company.
Our office received an automated phone call from Verizon Wireless about a past due balance of a couple hundred dollars.
I found it odd since no one in the company (we're a small business of 7 people) has verizon wireless and if they did I would have been the one to set up accounts. We have had the same address and phone number for a couple years now so it couldnt have been a mistake. I waited to speak with a representative.,
I gave them my name, company I represented, and explained the situation from them. I told them I received a call about a past due notice. They asked for our contact number, I gave them company's phone number. They found the account through that number and the company name was listed on the account however at this point was where the conversation died. The representative immediately would not answer any further questions because I was apparently not the account holder. They told me if I wanted to do anything I would have to get the account holder on the phone.
Now I understand why they couldn't help me due to privacy concerns.
However I am wondering what a small business can do because I am worried about someone fraudulently opening an account under the company's name and running a past due notice.

Have them mail the past due notice to your business address.
However if one of your employees/Officers have a personal account opened under your business with your FID number you may have to send a letter of dispute for those charges.
Have them send a complete written bill to your attention. That hopefully will clear it up.
Good Luck

Harassing Verizon customer service phone calls for past due under 30 days!!

Ok, this is ridiculous!! I switched from ATT 6 months ago, who has way better customer service by the way because I just couldn't get as good of cell service in my office building as Verizon so I had to switch!
I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

Ok, this is ridiculous!! I switched from ATT 6 months ago, who has way better customer service by the way because I just couldn't get as good of cell service in my office building as Verizon so I had to switch!
I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make reg

I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

Has anyone been charged a past due on very first bill

I am going crazy nuts with what I'm being charged I get my phone on the very last day of feb.7days later I'm told my bill is past due,how can that be Ive only been with their company one week,this is just the begining.ive been with verizon for 2 monthy I'm still being charged way tooooo much with the plan I have my bill as I was told and even on line it comes up with taxs and everything to 115.00 but mine is at 300.00,I did return the jack pack the same day I got it so that i would not be chargee the early termination charge I was charged for the service and every thing that goes with it.and I was told i would get credit for it still being on my phone and I was given credit My bill I payed in full was 29.88 I had a nice zero balance for three days the on the forth day up pops a bill for the amount of 288.00 with a past due of 181.00 this is insane I,m on ssi and have to buget everythingthis is way too much almost 700.00 in less than three monthsb Help ive talked to several supervisors not a single one of them has the same answer this last one says its an earl termination charge ok so remove it I returned the device the sameday I got it the policy says to return within 10 days i didnt even wait one day and I didnt evn open it. I am not stupid but I am going insane with billing.

Just a big guess here. when you get service you are charged a device activation fee of I think $30, then there is prorate service for the time you get service till your bill date. Then there is service in advance and if you were within the 14 day return period you will still get a $35 restocking fee and if you sent it back via shipper service the charge for the device will be included.
Since I don't know what plan you purchased or devices other than the hotspot I cannot say what other charges there are on your invoice. I would either go to My Verizon http://www.verizonwireless.com and register fir the web portal and view your bill, and then call *611 from your cell or 800-922-0204 and speak to billing and have them break the invoice down.
There are also taxes and fees each month so that is something else to add to your invoice.
Good Luck

$700 over payment... now past due?

ten year customer.... i made my $70 payment, but fat-fingered the amount, and actually paid $770. so my account showed a $700 credit. fabulous! so the following month when the statement printed, they deducted my following month's charge of $70, and i had an account balance of $630; a credit owed to me. i get my statement and think "$630 credit. i'll call them and get that refunded"
ya know, i could totally pay the rent with that, so i called and said, hey maybe cut me a check for the remaining $630. sure they said, we'll send that $630 check right out!
then, less than 5 days later, i get the calls from collections saying my account is two months past due and i need to pay another $160 NOW or they will cancel my service.
so i call in and find out they haven't sent me a check for the balance ($630), but they HAVE reversed the entire payment instead.... they think. the phone reps at version really can't tell me what form of payment the refund was made or where it was sent. they don't know if a check was mailed.... they can't tell if an electronic payment was made. they don't know how and they don't know the amount.
what they DO know is that they will cancel my account in 7 days if i don't pay them another $160 immediately.
my bank says it will take 8-10 days to credit back IF they receive it due to the large amount of the refund.
my question: when a person makes a $700 overpayment to their account, what is the correct question to ask to get the balance refunded WITHOUT throwing one's account into collections? if the representative would have said "hey, i see you made an overpayment, if we refund you, we'll turn you over to collections , we'll cancel your account before you have money to pay your bill and you'll have to shop for another account with sprint" i wold have at least been prepared to shop around.
what really should have happened? i can't pay (my new) balance because the money hasn't been sent to my electronic account yet. verizon wants to cancel my account because they say i'm past due since they refunded too much money, they say.
after being with verizon for a decade, i can't imagine shopping for another plan, but i'm looking at less than a week before i need to port my number. how can i resolve this situation?
and i still don't have my $700 back...... and i'm the bad guy.
what to do?

No, the poster noticed it on the next billing cycle and not at once.
Based on the $700 overpayment Verizon took the $70 out for that next month.
When they asked for the overpayment of $630 Verizon in their error refunded $700 which then threw them in arrears for $70.
Additionally Verizon now jerked them around not to refund the credit balance. But instead demanded payment for an error on their part via refunding too much back.
This is not the original posters problem. However 9 days later no refund back to her bank because Verizon is once again shining the customer on. It does not take 10 days to electronically place money back into an account that was charged instantly. It is just a reversal of overpayment.
Could the customer contact their bank and had it reversed instantly more than likely. That is what I would have done. My Amex credits me in seconds this way no messing around pulling teeth to get your over payment from Verizon.
For right now I would simply call the bank for a reversal credit, pay the balance owed to Verizon and be more careful in the future.
Good Luck

Prevent marketing document entry if BP has past due invoices

Does anyone know a way to prevent users from entering a marketing document if the BP has past due invoices? Only solution I can come up with is to create code in the Transactions Notifications stored procedure. But is there a way to do this in B1?
Thanks

Hello Friend,
May be SP_Notification is the best option but think about your user will fill all the invoice data including with batch info and UDF info now he will goto add then SAP show error that Customer have open balance ,means users have spend about 5 min every day for invoice.
SAP has another option make FMS(Formatted search) and set in A/P invoice(CardName field or Name field) ,from where user will select customer list.FMS logic depend on party balace
And train user accordingly so now whenever user will select FMS option it will show only those customer who have no balance.
One more think some time our management say dispatch the materails i have discussed for balance then user select tab option in the same field.
Or if you are using SP then first you goto SQL then Alter the Procedure.
So I think FMS is the best option.
Thanks
Manvendra Singh Niranjan

Past due account and upgrading my device?

I went to try to upgrade my device at a Radioshack store in town a couple hours ago, but the transaction couldn't due. The lady couldn't tell me why, but she said it was because of a "past debt" with Verizon. I have a bill of about but $175, but it isn't due yet.
I added a new line of service to my account in April with no problem, bought a Samsung Galaxy Note 2 at a price of $200, and everything was fine.
Went to upgrade to an iPhone 5 at Radioshack, and it couldn't be done. Again, my account isn't past due. My balance isn't set to be due for a few days.
I called, and apparently I have a past-due account with Verizon from 2012 of about $78.71... no idea where this amount came from, or how it came about. I came to Verizon in 2011, with a brand new number. Didn't transfer a number from an old carrier. I haven't changed numbers since then, or anything like that. I've had the same number since 2011. However, a Verizon rep told me the past-due account is from 2012.
The only thing I can think of is when someone in my household got T-Mobile last year... there was a big problem where they tried to transfer their number to the new T-Mobile account, but instead, they transfered mine. So my number was on a T-Mobile account. I was on the phone with Verizon for an entire weekend trying to get the situation resolved, and finally did. That's the only reason I can think of.
My account at the time is up-to-date, and has been up-to-date. I've never had my service with Verizon shut off in my two years of being with them. I've never missed a payment, and my payments have never been as low as $78... so again, makes me wonder where that $78 came from. I've tried calling Verizon and been transfered from customer care to billing to account recovery and everything else. They can't seem to tell me where the amount came from, just that it came from 2012 and then request a payment.

I have with that as well... my parents got the T-Mo account last year. They have a zero balance on their account as of last Thursday.

OPaid Collection still showing as 90 days past due

I settled my account with CCA Collections in 2013. Every month Verizon Wireless reports me 90+ days past due for the total amount to the credit reporting agencies. Each month I have to file with a dispute with the three bureaus to dispute the report. I've called Verizon's in house collections and they asked me the remaining balance $55. I told them the account was settled, but I'd pay the $55 if they would send me a bill. They said no and hung up on me. Please help

This would be the wrong place to ask that question, due to this being a customer to customer forum. I feel like you would have to talk to customer service for advice (even tho you already did that.)
What I would do is contact my lawyer and see if she knows of anything to do. That could be expensive if you were to have to take legal action.
The other thing I would do is just pay the money. I know it isn't fair, but you can pay $55 and they will leave you alone.

Past-due notice without an original bill

I recently transferred liability of my previous account to mine and my fiancé's names. When we transferred liability, we were made to understand that the account was a continuation of the previous one. Then we received a past due notice in the mail, a month and a half after we had switched. The past due notice said there was a remaining balance on our previous account. However we never received an initial bill nor can we access the previous account online. We had no idea there was a remaining balance.
The first two customer service agents I spoke with tried to be helpful but they could not fully explain what the charges were for and why we had received a past due notice. I was transferred to another agent who tried to explain again but could not provide me with a break-down of charges between the two accounts. I told her I am concerned that we were double charged and that we never received an initial bill. She said there was nothing she could do about it, that the bill must have been lost in the mail. This is unacceptable, if there was no way for my fiancé and I to know about the bill (or to know what the bill is charging for), then we should not be held accountable for it.

Transferring a line over I am assuming Assumption of Liability?
If your fiance had the account and did not pay the last invoice from that line then it is still owed. The old account could have been paid since he knew the closing date and the monthly amount owed.
Now 1.5 months later you still have not paid the account you now have, and still owe for the other account and you are questioning the charges. Pay the invoice or go into a verizon wireless corporate store and have them get a print out copy of both old and new accounts. Then pay the bill. Its that easy.
Lost in the mail is no excuse for not paying the bill. The amount is normally the same each month. +/- a few cents.
Do it now before you have no service, and bad credit marks at the three credit bureaus. If you ever get married you may want a home, a car, a boat or a big ticket item. Which if a bad mark, you will not be able to get.
Good Luck

Past Due - anyone heard of them, help me they are ...

Hello I have just come back after a lovely spa break to receive in a brown hand written envelope a note from Past Due saying I owe BT money for a property I lived in 2 years ago, I have checked and I do not..... has anyone heard of these people and/or can advise me what to do as they are threatening to send people round.I am a very upset bunkin

Hi belladabunkins and welcome
If I'm honest, I've never heard of them up until you posted.
Anyway a quick search gives what could be their website - http://www.pastduecredit.co.uk/
(The above link does have a contact section - I'd use a disposable email address if I had to contact them but it's up to you).
How did you check?
I'd email the BT forum mods to see if they can check if any outstanding monies are owed to BT. Their email address is [email protected] (provide your name, account number, address at the time and a contact number). I can't say if they can help, but it's worth a go IMO.
If it transpires that you do owe BT and you feel that you can't pay the outstanding balance, contact your local Citizens Advice Bureau ASAP for guidance - http://www.citizensadvice.org.uk/
Hope this helps - post back with any news.
-+-No longer a forum member-+-

I canceled my credit card. I can not delete it!!! apple keeps trying to bill it for past due. I bought a itune card but it will not let

How do i use my itune card i bought to pay a pass due amount. It wont let me. Keeps the balance of my card but keeps trying to bill a credit card i cancel for the past due amount!! and i cant delete my credit card. Apple is such a pain. How do i do this??? im thinkin of going to the kindle fire.

Im done with apple. Customer support on the phone was no help on this issue. It is such a pain. Its not the first issue ive had. Im getting a kindle fire and getting rid of my itouch.

Basic functions (high) in query formula for highest # of days past due

Hi All,
I hope you can help. I am trying to create a formula in a query for FIAR Line Item Cube (0fiar_c03). I would like to calculate the hightest number of days past due for open line items. There is an operator 'high' in basic functions within the query formula. Is it possible to use this?
Regards,
Cheryl Adamonis

There is a workaround usind conditions.That is you can try to filter the top 10 % or top 10 after calculating the no of days past.However this way you will not be displaying complete dataset

Unresolved Past Due Balance

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