Unstalled 4.0 will not open get message, problem loading page, offline try again, useless won't open, help

I installed 4.0, it wouldn't open, not even in safe mode, not in any mode; it wouldn't open at all. So I installed it again,(no I didn't uninstall it first, first,I couldn't , ti wouldn't let me.) wi I tried opening the second one, the page would come up, but I got the message "problem with loading", work off line, try again. (tried many times)I was able to uninstall this one, or both, it was gone. So I searched for and found 3.6.17 and installed it, Goal, score, it works, my tool bar is just as it was, great... this is the rub, Mozilla/Firefox, no longer supports 3.6.17, so I have to change/upgrade. Can someone tell me how????? System runs windows XP, system is about 8 or 10 years old, some upgrades, but I think only to the memory, any help would be greatly appreciated.
thanks so much

Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
* https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
Firefox cannot load websites but other programs can
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can
Check and tell if its working.

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Hi Expert,
I need help.
I created a custom button to download data to an excel sheet. after clicking the button I am getting message
"An error occurred; please try again. If the error persists, please contact technical support.".
I tried debugging WCEM, but it is not even reaching that point.
Your help will be highly appreciated.
here is the code.
BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
UI-repository.xml
<ViewComponent name="BITContentView" componentHandlerClassName="com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl.BITDetailViewVCHandler"/>
BITDetailViewVCHnadler.java
package com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl;
import com.cpr.cprwec.app.comm.module.ebpp.backendobject.interf.EbppBackend;
import java.io.IOException;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.Date;
import java.util.List;
import javax.faces.context.FacesContext;
import javax.faces.context.FacesContext;
import javax.faces.event.ActionEvent;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.impl.EbppModuleAccessImpl;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.interf.EbppModuleAccess;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.DisputeDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.OpenItemDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.DisputeDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.OpenItemDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDetailDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDetailDTO;
import com.sap.wec.app.common.module.common.attachment.businessobject.interf.Attachment;
import com.sap.wec.tc.core.backend.sp.jco.JCoConnection;
import com.sap.wec.tc.core.businessobject.BusinessObjectException;
import com.sap.wec.tc.core.common.exceptions.ApplicationBaseRuntimeException;
import com.sap.wec.tc.core.common.logging.WCFLocation;
import com.sap.wec.tc.core.common.searching.businessobject.impl.GenericSearch;
import com.sap.wec.tc.core.common.searching.businessobject.interf.GenericSearchReturnResultData;
import com.sap.wec.tc.core.common.util.GenericFactory;
import com.sap.wec.tc.core.common.util.Message;
import com.sap.wec.tc.core.common.util.MessageList;
import com.sap.wec.tc.core.common.util.table.Table;
import com.sap.wec.tc.core.common.util.table.TableRow;
import com.sap.wec.tc.core.modulemgmt.ForeignModuleAccess;
import com.sap.wec.tc.core.modulemgmt.ModuleAccess;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleInactiveException;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleLifecycleException;
import com.sap.wec.tc.core.runtime.WecFrameworkRuntime;
import com.sap.wec.tc.core.runtime.WecSession;
import com.sap.wec.tc.core.runtime.jsf.WecFrameworkRuntimeJSF;
import com.sap.wec.tc.core.runtime.jsf.composition.PageManagerBean;
import com.sap.wec.tc.core.runtime.navigation.NavigationCondition;
import com.sap.wec.tc.core.ui.composition.menu.MenuManager;
import com.sap.wec.tc.core.ui.composition.menu.MenuMetadataException;
import com.sap.wec.tc.core.ui.vc.BuildTime;
import com.sap.wec.tc.core.ui.vc.NavigationParameterBinding;
import com.sap.wec.tc.core.ui.vc.RequestParameterBinding;
import com.sap.wec.tc.core.ui.vc.impl.ViewComponentHandlerBaseImpl;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.interf.BIT;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.impl.BITImpl;
public class BITDetailViewVCHandler extends
 ViewComponentHandlerBaseImpl<EbppModuleAccess> {
 protected static final WCFLocation LOCATION = WCFLocation
 .getInstance(BITDetailViewVCHandler.class.getName());
 public BITDataDTO bitDataDTO;
 public BITDetailDTO bitDetailDTO;
 public List<BITDataDTO> BITDataDTOList;
 public List<BITDetailDTO> BITDetailDTOList;
 public boolean noBITData;
 public boolean noBITDetail;
 public boolean renderPanel = true;
 public boolean isDownloadBITData;
 public boolean isDownloadBITDetail;
 public boolean downloadStarted=false;
 public boolean BITFound =false;
 public boolean isBITFound() {
 return BITFound;
 public void setDownloadStarted( boolean downloadStarted ){
 this.downloadStarted = downloadStarted;
 public boolean getDownloadStarted(){
 return this.downloadStarted;
 public void setBITFound(boolean BITFound) {
 this.BITFound = BITFound;
 public String getObjectID() {
 return objectID;
 public void setObjectID(String objectID) {
 this.objectID = objectID;
 public List<BITDataDTO> getBITDataDTOList() {
 return BITDataDTOList;
 public List<BITDetailDTO> getBITDetailDTOList() {
 return BITDetailDTOList;
 public Boolean getNoBITData() {
 return noBITData;
 public Boolean getNoBITDetail() {
 return noBITDetail;
 public Boolean getRenderPanel() {
 return renderPanel;
 private static final int DEFAULT_BUFFER_SIZE = 1024000;
 public Attachment attachmentData;
 public Attachment getAttachmentData() {
 return attachmentData;
 @RequestParameterBinding(maxLength = 1024)
 protected String objectID;
 @BuildTime
 public String processBuildTime() throws BusinessObjectException {
 BIT BIT = null;
 noBITData = noBITDetail = false;
 renderPanel = true;
 if (isLoggedIn()) {
 if ( isDownloadBITData == true ){
 this.downloadBITDataExcel();
 else {
 this.getModuleAccess().getBITBO().clearMessages();
 BIT = this.moduleAccess.getBITBO().getBITFromBackend(objectID);
 BITDataDTOList = BIT.getBITDataDTOList();
 BITDetailDTOList = BIT.getBITDetailDTOList();
 MessageList objectData = this.getModuleAccess().getBITBO()
 .getMessageList();
 if (objectData.size() > 0) {
 noBITData = noBITDetail = true;
 renderPanel = false;
 this.addMessageList(objectData);
 return checkLoginCondition();
 private boolean isLoggedIn() {
 return checkLoginCondition() == null;
 private String checkLoginCondition() {
 NavigationCondition navCondition = getNavigationCondition("login");
 if (!navCondition.isFullfiled()) {
 navCondition.addToNavigationStack();
 return navCondition.getOutcome();
 return null;
 public String downloadBITData(){
 downloadStarted = true;
 isDownloadBITData = true;
 downloadBITDataExcel();
 return checkLoginCondition();
 public void downloadBITDataExcel() {
 // dummyDebug("downloadBITDataExcel", BITDataDTOList.size(), "", "" );
 if (BITDataDTOList.size() > 0) {
 try {
 attachmentData = this.getModuleAccess().getDownloadBO()
 .getBITDataExcel(BITDataDTOList);
 if (attachmentData != null) {
 FacesContext faces = FacesContext.getCurrentInstance();
 HttpServletResponse response = (HttpServletResponse) faces
 .getExternalContext().getResponse();
 response.reset();
 response.setContentType(attachmentData
 .getAttachmentMimeType());
 response.setContentLength(attachmentData
 .getAttachmentContent().length);
 response.setHeader("Content-disposition",
 "attachment;filename="
 + attachmentData.getAttachmentName());
 response.setBufferSize(DEFAULT_BUFFER_SIZE);
 ServletOutputStream out;
 try {
 out = response.getOutputStream();
 out.write(attachmentData.getAttachmentContent());
 out.flush();
 faces.responseComplete();
 } catch (IOException e) {
 throw new ApplicationBaseRuntimeException(
 "Problem opening file", e);
 } finally {
 attachmentData = null;
 } catch (BusinessObjectException e) {
 e.printStackTrace();
 isDownloadBITData = false;

Thanks Hamendra for checking the issue.
I am setting up breakpoints in WCEM, tab JAVA EE then from menu RUN->Toggle brekpoints and then debug configuration.
the breakpoints are in several places in handler class BITDetailviewVCHandler class including method downloadBITData.
this method I am calling from BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
When the BIT page is loading the control stops at the breakpoint.
but it is not stopping there when i click the 'Excel Download' button.
How do I get the log file. I am very new to WCEM, please guide me.
I tried to debug the UI using Google chrome. it is giving me the following error.
POST https://<>/<>/<>/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US 500 (Internal Server Error)
when I expand the node
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66
(anonymous function):<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:30
c.extend.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:24 c.fn.c.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66 c.fn.extend.trigger:<>/<>/javax.faces.resource/<>dev/comp.theme/templates/jquery/js/commandButton.js.jsf:31
com.sap.wec.commandButton.submitForm:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&objectID=500000233&page=D61CFFF8E75D48A1B348F315D209EFF9&wec-locale=en_US:48 onclick
Navigated to https://wsapdjd803.<>.ca:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US
Seems to be it is failing somewhere commandButton-related JavaScript functions
Thanks
Subassish

Unstalled 4.0 will not open get message, problem loading page, offline try again, useless won't open, help

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