Update to 10.3.1.1565 - reboot hangs

Hello,
I own 2 BBs (Z10-2 and Q10). The Update on the Q10 works fine, the Z10-2 starts the reboot but doesn't sucessfully finish. It hangs at 95 - 99% forever. Battery warms up - reboot ends up with the same situation.
Even reset and installation of a brandnew 10.2 version before update to 10.3.1.1565 didn't effect anything.
Any ideas?
Thanks in advance for any hints!

Due to the number of problems with "upgrading" to this OS level, I suggest you try the very clean and very forceful AutoLoader OS Reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Can't update due to message saying a prior update is still running and to reboot, but I have rebooted 4 or 5 times

Can't update due to message saying a prior update is still running and to reboot, but I have rebooted at least 4 or 5 times What do I need to remove to get the install to work?
I am stuck at FireFox 3.6.18 as no update actually installs, even when I am logged in as the admin.
i am running XP SP3
I have the update files for version 4, 6, 8, and 10. IF I can figure out the error - probably in the registry - which update should I start with

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Firefox 3.6.x: http://www.mozilla.org/en-US/firefox/all-older.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Updating from 5.0 to 6.0, it keeps asking me to reboot windows to finish updating process, I have tried to reboot more than 5 times, still keep asking... Even click to uninstall, still ask me to reboot windows to finish updating process...Any help?

updating from 5.0 to 6.0, it keeps asking me to reboot windows to finish updating process, I have tried to reboot more than 5 times, still keep asking... Even click to uninstall, still ask me to reboot windows to finish updating process...Any help?

updating from 5.0 to 6.0, it keeps asking me to reboot windows to finish updating process, I have tried to reboot more than 5 times, still keep asking... Even click to uninstall, still ask me to reboot windows to finish updating process...Any help?

Update to the new release and firefox hangs and becomes unresponsive each time I try to open it. I have tried removing firefox from my pc, restarted my pc. went to Google Chrome and downloaded it again. Still hanging. Please help

Update to the new release and firefox hangs and becomes unresponsive each time I try to open it. I have tried removing firefox from my pc, restarted my pc. went to Google Chrome and downloaded it again. Still hanging. Please help
I can open Google Chrome and IE without any problems. My new version of Thunderbird won't let me see messages.

So i have just unistalled itunes logged on to apple to try and download the itunes prog ,but it dont seem to have downloaded.can anyone help me please.
Could you walk us through what happened when you tried to do the download, please?

Trying to update a plugin, I do, then reboot but when I check it the plugin checker says I need to update it.

trying to update a plugin, I do, then reboot but when I check the plugin checker says I need to update it.

See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can see the installed plugins on the [http://kb.mozillazine.org/About%3Aplugins about:plugins] page.<br />
If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.<br />
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.<br />
See also "Manually uninstalling a plugin" on [[Troubleshooting plugins]]

Unable to update any software that requires a reboot.

When my old mbp broke down I migrated all my files using Time Machine. At first I had some issues with multiple accounts but since that was resolved everything has been running smoothly. Recently though, I discovered that when I tried to update Safari to 5.1.2, it appeared as if the installation went all right but when the system had rebooted the application was still on my software update list. On that list were also several firmware updates as well as minor updates for applications like iTunes. In fact, I could see that no automatic updates had gone through as planned since I bought my new computer last spring. The list was empty.
I tried to install all updates that didn't require a rebooting of the mbp and this went very well. However, when I tried to install the updates for firmware and Safari, my computer didn't even ask me for my password but skipped immediately to rebooting. When it fired up again, none of the updates had been installed but were still on the list for available updates.
Another thing that I've discovered while googling for a solution to my problem is that my disk permissions are corrupted in some way. I've tried to use Disk Utility to repair my disk permissions and it changes the permissions of about a dozen of files. Immediately after having been repaired though, if I run another verification scan, these same files will show up again as having the incorrect permissions.
Are these problems related? Does anyone know how to fix either of them? I'm thankful for any help at all.
edit: It might be helpful to know that I'm on a 13" mbp (early 2011) running OS X v. 10.6.8

Another thing that I've discovered while googling for a solution to my problem is that my disk permissions are corrupted in some way. I've tried to use Disk Utility to repair my disk permissions and it changes the permissions of about a dozen of files. Immediately after having been repaired though, if I run another verification scan, these same files will show up again as having the incorrect permissions.
Nothing to worry about. And no need to keep repairing Permissions. Once is enough.
http://support.apple.com/kb/TS1448?viewlocale=en_US
For Software Update, try moving these files to the Trash (don't empty yet.)
In your home folder library
/Users/yourusername/Library/Preferences/ByHost/com.apple.SoftwareUpdate.******** *******.plist
/Users/yourusername/Library/Preferences/com.apple.SoftwareUpdate.plist
/Users/yourusername/Library/Preferences/ByHost/com.apple.SoftwareUpdate********* **************.plist
/Users/yourusername/Library/Caches/com.apple.SoftwareUpdate
Asterisks replace string of numbers or characters and numbers. Trash any others you find "By Host."
In the next level HD Library
/Library/Preferences/com.apple.SoftwareUpdate.plist
This one will ask for your admin pword.

I applied an OS update to my iMac and upon reboot the screen froze. How do I unfreeze my screen?

I applied an OS update to my iMac and upon reboot the screen froze. How do I unfreeze my screen?

mende1
Thank you for your suggestion, unfortunately powering off/on did not resolve my frozen screen issue. However, at the advice of Apple Support I powered off my iMac, then powered back on in Safe-M
ode (hold shift key down as you turn the machine on). This allowed me to get back to my desktop. Then I restarted the machine in normal mode and I'm back in business.

Hi While Updating to 2.3 my PC gets Hanged After prepare stage ??

Hi While Updating to 2.3 my PC gets Hanged After prepare stage ??
I'hv tried for atleast 5 times but same problem occurs ...
Please help...

what are u using to update pc companion or update service
download update service and try to update with this.
http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe
and if u still find this problem..then i'll trecommend to update thru another pc if possible..
or it can be a result of server overload..
more and more peole are updatings so that may be the reason..
firtst try with update service then goin to another pc..
and if both doesnt solve then it's problem of the server..

Hyper-V - Virtualization - Reboot Hangs

HP ENVY 17-j151ei Notebook
Windows is running perfectly on my system until I install the hyper-v tools through "activate Windows features".
Reboots hangs.
Installed latest Bluetooth Drivers
Cold Restart
Please assist

Hi,
HP doesn't support virtualization on consumer PCs.
You would need to activiate hyper-v through the Windows turn features on and off that is available under the Control Panel -->Programs and Features. Additionally, you need to be running Windows 8 Pro or higher.
If you search the forum using the following key words tags you might find a solution.
VT, virtualization, hyper-v,VTx,VTd
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Sr5604f updated windows vista but now it reboots the config over and over

need hip,,pls help sr5604f updated windows vista but now it reboots the config over and over

need hip,,pls help sr5604f updated windows vista but now it reboots the config over and over

Please advise? After 17/03/2013 Adobe update, Flash Player uninstalls itself on reboot.

Please advise. After 17/03/2013 Adobe update, Flash Player uninstalls itself on reboot.

I'd like to investigate what's occurring. Would you be willing to run the following steps to generate a debug log for me? If this looks like too much work, please let me know and if you're willing we can schedule a quick desktop sharing session so I can do this on your system for you.
1. Download “SetACL (executable version)_2.zip” from: http://bit.ly/WEppuY
2. Extract the appropriate “SetACL.exe” from either the 64 bit or 32 bit folder and place it alongside the flash_report.bat file attached to this post.
3. Right click flash_report.bat and select “Run as administrator”
Once run, please copy/paste the contents of the flashreport.txt file into a reply.
Thanks,
Chris

My Battery drained down when i was loading my system updates now the powerbook will not reboot

My Battery drained down when i was loading half way through loading my system updates now the powerbook will not reboot only getting grey screen with apple and whirling cog,
anyone know how to get the powerbook up and running again?

With that kind of file corruption, you may need to do the following...
Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

[SOLVED]libpcre.so.0 missing - reboot hangs after recent update

Hi,
I did an update today, the update for filesystem said that libpcre.so.0 is missing. Where can I find it? Do I need it? Thanks for a reply before I need to restart - and possibly lose my system...
Current stuff installed
grep 2.10-3
filesystem 2012.2-2
pcre 8.30-1
The trouble seemed to happen when adding a group that aleready exists...
Thor
Edit - trusting the post at https://bbs.archlinux.org/viewtopic.php … 3#p1060743 and more to the point, post 11 (by falconindy) - I'll reboot, hoping to be back...
Last edited by Thor@Flanders (2012-02-22 16:21:19)

Thor@Flanders wrote:The system wanted to start HAL up, not possible, as HAL was not loaded anymore. Udev got upgraded, HAL was out of the picture since then.
Not the case. HAL still works fine with the latest udev. The issue must have been elsewhere.
@karol: I'd say a lot of people had something installed that used hal. That something moved on, but people kept hal, not knowing they don't need it anymore.

Reboot hangs after software update

Hi,
Sometimes when I use the Software Update utility and the computer requires a restart, it restarts normally. But other times (e.g. after the most recent update), on restart it "hangs" at the white screen. (Yes, I do hear the startup chime as expected; then it hangs.)
I've let the computer sit there for a while, figuring that maybe it had to process something, but even after an hour it still is at the same point. If I hold down the power button to shut the computer off and then restart, it seems fine again.
Is this normal? If it's not, any guesses as to what may be happening and what I can do to fix it?
thanks!
Fran

The following generally seems to keep me out of trouble:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.

After an update my machine won't finish rebooting, anyone know why?

Hi there. I'm a pretty regular Mac user but I'm having a new problem. I installed a bunch of updates (its been a while since I last did it so there were lot) and restarted. It makes it through the gray screen and almost all the way through the blue, the progress bar runs all the way to 'Starting Mac OS X' and just hangs. Its been that way for a while, after about 30 minutes I got impatient (probably foolishly) and did a hard reboot - it does the same thing. If I listen to the hard-drive it doesn't seem to be doing much, every 30 seconds or so it make a little click - but it isn't reading.
Is this normal? is it doing some sort of pre-binding/maintenance after the install that takes a few hours?

There's no risk to repairing the drive even if the drive is OK.
Testing in safe mode would at least determine if the problem is related to something third-party particularly in startupitems or login items.
It also may be something as simple as a cache problem. You might try the following:
You will need to type some Unix commands. If you are not comfortable with this, I don't know of anything other than a re-install. But if you are careful, you should be OK. I recommend you print this out in a largish mono-spaced font so you don't miss any spaces (or add extra ones). Note that case is important.
Be careful. Some of these commands are dangerous, since you are going to be root.
Start up in Single-User mode by holding down the command (Apple) key and the 's' key while you press the power switch. You can let go the keys when you see white text on a black background. When this has finished you will see a prompt ending in '#', although there may be other messages. Type
/sbin/fsck -fy
followed by a return, at the prompt and wait a few seconds for 8-10 lines of output. If the last line says repairs were carried out, repeat this command until you get a message 'The volume <yourdiskname> appears to be OK'. Then continue with
/sbin/mount -uw /
cd /Library/Preferences
rm com.apple.loginwindow.plist
rm com.apple.windowserver.plist
cd /Library/Caches
rm -r *
cd /System/Library
rm Extensions.kextcache
cd /System/Library/Caches
rm -r *
reboot
This should now take you to a proper login screen after the normal boot sequence. You should then Repair Permissions by using Disk Utility (in your /Applications/Utilities folder).
If you get error messages saying files do not exist, note them carefully and just type reboot. Post back to say how far you got and what messages were output.

Update to 10.3.1.1565 - reboot hangs

Similar Messages

Maybe you are looking for