Updating files crash - no more information, but need to know what file causes it

Hello everyone!
I'm not sure where exactly to look for an answer, so here is what happens.
My version is RoboHelp 9.0.1.262.
Documentation department writes help, then it is translated and then I need to compile translated online help. I take translated folders and files (*.htm, *.hhc, and *.hhk) and drop them in an English project. I then open RH, open the project, verify that I see translated files by randomly clicking around. Then I attempt to generate target which is WebHelp. Under Content Categories I change language to correct target and click on Save and Generate. RH goes on with its normal procedure:
- starting compilation
- clearing output folder
- preparing to create WebHelp
- preparing files for WebHelp
- Copying file
- Updating files
And this is where it crashes.
I know why it crashes - most likely translators have not added or messed up some tags. What I want to know is where exactly it happens, i.e. what file. If I know the first file or list of files, I can fix them. I just don't know a way how to get a list of such files, or at least the first file. Please help. One may suggest to go back to translators and ask them to make sure all tags are there - this is being done continuously. The problem is that application is so huge (I mean it - huge), that fixes must come from all sides. Please help.
Thanks a lot,
Yuri

Hi there
Likely you need to use the "divide and conquer" approach. Make a copy of the project. Delete half the topics from the copy and try compiling. You work your way through deleting and compiling until you isolate the problem topic(s).
Another approach would involve taking the good copy, then adding perhaps five topics at a time and compiling until you isolate the culprit(s).
Cheers... Rick

Similar Messages

  • HT6006 I see a charge on my account but need to know what was purchased

    I see a charge on my accout and want to know what was purchased

    iTunes Store: See your purchase history and web order ...

  • My macbook is shutting down unexpectedly. I have a panic report, but don't know what's causing the trouble.

    Wed May 28 11:00:26 2014
    Machine-check capabilities: 0x0000000000000c09
    family: 6 model: 42 stepping: 7 microcode: 40
    signature: 0x206a7
    Intel(R) Core(TM) i7-2635QM CPU @ 2.00GHz
    9 error-reporting banks
    panic(cpu 5 caller 0xffffff80028dc6b9): "Machine Check at 0xffffff7f842bcb29, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000108100000, CR3: 0x00000000056a1000, CR4: 0x00000000000606e0\n" "RAX: 0x0000000000000031, RBX: 0xffffff8014bda000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff80f33bbd40, RBP: 0xffffff80f33bbd70, RSI: 0x0000000000000007, RDI: 0xffffff8014dc8100\n" "R8:  0x0000000000000000, R9:  0x0000000000000007, R10: 0x0000000000000000, R11: 0x0000000000000200\n" "R12: 0xffffff8014d093c0, R13: 0x0000000000000007, R14: 0xffffff7f842d1e20, R15: 0x00000000000008f8\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f842bcb29, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.90.20/osfmk/i386/trap_native.c: 168
    Backtrace (CPU 5), Frame : Return Address
    0xffffff80eb46de80 : 0xffffff8002822fa9
    0xffffff80eb46df00 : 0xffffff80028dc6b9
    0xffffff80eb46e060 : 0xffffff80028f3bcf
    0xffffff80f33bbd70 : 0xffffff7f842ad663
    0xffffff80f33bbe70 : 0xffffff7f842ac899
    0xffffff80f33bbf30 : 0xffffff80028dd6ec
    0xffffff80f33bbf50 : 0xffffff80028375ba
    0xffffff80f33bbf90 : 0xffffff8002837908
    0xffffff80f33bbfb0 : 0xffffff80028d6ff7
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelCPUPowerManagement(216.0)[70947979-EA9B-39D1-AD15-CD AB19F031AF]@0xffffff7f842aa000->0xffffff7f842d4fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13C64
    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide:     0x0000000002600000
    Kernel text base: 0xffffff8002800000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 9765095346047
    last loaded kext at 6691205755085: com.apple.driver.AppleIntelMCEReporter     104 (addr 0xffffff7f850d9000, size 49152)
    last unloaded kext at 6757438135061: com.apple.driver.AppleIntelMCEReporter     104 (addr 0xffffff7f850d9000, size 32768)
    loaded kexts:
    com.techsmith.TACC     1.0.2
    com.rim.driver.BlackBerryUSBDriverInt     0.0.74
    com.apple.filesystems.afpfs     11.1
    com.apple.nke.asp-tcp     8.0.1
    com.apple.filesystems.smbfs     2.0.1
    com.apple.driver.AppleHWSensor     1.9.5d0
    com.apple.driver.AudioAUUC     1.60
    com.apple.driver.AGPM     100.14.15
    com.apple.iokit.IOBluetoothSerialManager     4.2.3f10
    com.apple.iokit.IOUserEthernet     1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X     7.0.0
    com.apple.driver.AppleHWAccess     1
    com.apple.filesystems.autofs     3.0
    com.apple.driver.AppleMikeyHIDDriver     124
    com.apple.driver.AppleHDA     2.6.0f1
    com.apple.driver.AppleUpstreamUserClient     3.5.13
    com.apple.kext.AMDFramebuffer     1.2.0
    com.apple.AMDRadeonX3000     1.2.0
    com.apple.driver.AppleIntelHD3000Graphics     8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport     4.2.3f10
    com.apple.driver.AppleIntelSNBGraphicsFB     8.2.4
    com.apple.driver.AppleLPC     1.7.0
    com.apple.kext.AMD6000Controller     1.2.0
    com.apple.driver.AppleMikeyDriver     2.6.0f1
    com.apple.driver.SMCMotionSensor     3.0.4d1
    com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0
    com.apple.driver.AppleMuxControl     3.4.35
    com.apple.driver.AppleMCCSControl     1.1.12
    com.apple.driver.AppleSMCPDRC     1.0.0
    com.apple.driver.AppleSMCLMU     2.0.4d1
    com.apple.driver.AppleThunderboltIP     1.1.2
    com.apple.driver.AppleUSBTCButtons     240.2
    com.apple.driver.AppleUSBTCKeyboard     240.2
    com.apple.driver.AppleIRController     325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1
    com.apple.BootCache     35
    com.apple.iokit.SCSITaskUserClient     3.6.6
    com.apple.driver.XsanFilter     404
    com.apple.iokit.IOAHCIBlockStorage     2.5.1
    com.apple.driver.AppleUSBHub     666.4.0
    com.apple.driver.AppleSDXC     1.5.2
    com.apple.iokit.AppleBCM5701Ethernet     3.8.1b2
    com.apple.driver.AirPort.Brcm4331     700.20.22
    com.apple.driver.AppleFWOHCI     4.9.9
    com.apple.driver.AppleAHCIPort     3.0.0
    com.apple.driver.AppleUSBEHCI     660.4.0
    com.apple.driver.AppleSmartBatteryManager     161.0.0
    com.apple.driver.AppleACPIButtons     2.0
    com.apple.driver.AppleRTC     2.0
    com.apple.driver.AppleHPET     1.8
    com.apple.driver.AppleSMBIOS     2.1
    com.apple.driver.AppleACPIEC     2.0
    com.apple.driver.AppleAPIC     1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient     216.0.0
    com.apple.nke.applicationfirewall     153
    com.apple.security.quarantine     3
    com.apple.driver.AppleIntelCPUPowerManagement     216.0.0
    com.apple.security.SecureRemotePassword     1.0
    com.apple.iokit.IOSerialFamily     10.0.7
    com.apple.iokit.IOSurface     91
    com.apple.iokit.IOBluetoothFamily     4.2.3f10
    com.apple.kext.triggers     1.0
    com.apple.driver.DspFuncLib     2.6.0f1
    com.apple.vecLib.kext     1.0.0
    com.apple.iokit.IOAudioFamily     1.9.5fc2
    com.apple.kext.OSvKernDSPLib     1.14
    com.apple.iokit.IOAcceleratorFamily     98.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport     4.2.3f10
    com.apple.iokit.IOFireWireIP     2.2.6
    com.apple.kext.AMDSupport     1.2.0
    com.apple.AppleGraphicsDeviceControl     3.4.35
    com.apple.driver.AppleHDAController     2.6.0f1
    com.apple.iokit.IOHDAFamily     2.6.0f1
    com.apple.driver.IOPlatformPluginLegacy     1.0.0
    com.apple.driver.AppleGraphicsControl     3.4.35
    com.apple.driver.AppleBacklightExpert     1.0.4
    com.apple.iokit.IONDRVSupport     2.4.1
    com.apple.driver.IOPlatformPluginFamily     5.7.0d10
    com.apple.driver.AppleSMC     3.1.8
    com.apple.iokit.IOGraphicsFamily     2.4.1
    com.apple.driver.AppleSMBusController     1.0.11d1
    com.apple.driver.AppleSMBusPCI     1.0.12d1
    com.apple.driver.AppleThunderboltDPInAdapter     3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily     3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter     1.4.5
    com.apple.driver.AppleUSBMultitouch     240.9
    com.apple.iokit.IOUSBHIDDriver     660.4.0
    com.apple.driver.AppleUSBMergeNub     650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.6.6
    com.apple.iokit.IOBDStorageFamily     1.7
    com.apple.iokit.IODVDStorageFamily     1.7.1
    com.apple.iokit.IOCDStorageFamily     1.7.1
    com.apple.iokit.IOAHCISerialATAPI     2.6.1
    com.apple.driver.AppleThunderboltNHI     2.0.1
    com.apple.iokit.IOThunderboltFamily     3.2.7
    com.apple.iokit.IOUSBUserClient     660.4.2
    com.apple.iokit.IOEthernetAVBController     1.0.3b4
    com.apple.driver.mDNSOffloadUserClient     1.0.1b5
    com.apple.iokit.IO80211Family     630.35
    com.apple.iokit.IONetworkingFamily     3.2
    com.apple.iokit.IOFireWireFamily     4.5.5
    com.apple.iokit.IOAHCIFamily     2.6.5
    com.apple.driver.AppleEFINVRAM     2.0
    com.apple.driver.AppleEFIRuntime     2.0
    com.apple.iokit.IOHIDFamily     2.0.0
    com.apple.iokit.IOSMBusFamily     1.1
    com.apple.security.sandbox     278.11
    com.apple.kext.AppleMatch     1.0.0d1
    com.apple.security.TMSafetyNet     7
    com.apple.driver.AppleKeyStore     2
    com.apple.driver.DiskImages     371.1
    com.apple.iokit.IOReportFamily     23
    com.apple.driver.AppleFDEKeyStore     28.30
    com.apple.iokit.IOUSBMassStorageClass     3.6.0
    com.apple.driver.AppleUSBComposite     656.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice     3.6.6
    com.apple.iokit.IOStorageFamily     1.9
    com.apple.iokit.IOSCSIArchitectureModelFamily     3.6.6
    com.apple.iokit.IOUSBFamily     675.4.0
    com.apple.driver.AppleACPIPlatform     2.0
    com.apple.iokit.IOPCIFamily     2.9
    com.apple.iokit.IOACPIFamily     1.4
    com.apple.kec.pthread     1
    com.apple.kec.corecrypto     1.0

    je111,
    the top suspects in your crash report are the TechSmith product and the BlackBerry USB driver. Do the installed versions of these software packages both support Mavericks?

  • After updating latest security update for my OSX 10.7.5 one of my usb port is not working now.how do i know what is cause that usb port is not working after security update

    one of usb port in my macbook pro havent work after i ve updated latest security update for osx 10.7.5, how do i know what is cause that usb port is good or bad

    On a Mac running v10.7.2, the only way to reinstall Safari is to reinstall OS X using OS X Recovery.
    Safari 5.1.1 is for Snow Leopard. It will not run on a Mac with v10.7 installed.

  • There was a problem updating InDesign CC For more information see the specific error below.  Update Failed Download error.  Press Retry to try again or contact customer support.(49)

    Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
    The following occurs, ad nauseam:
    There was a problem updating InDesign CC
    For more information see the specific error below.
    Update Failed
    Download error.  Press Retry to try again or contact customer support.(49)
    Here's the crux of my frustration:
    (1) Customer Service is NOT contact-able, to receive LIVE help.
    (2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
    Therefore, the real question:
    Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
    Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
    ===========================================================
    UPDATE:
    Here is a way in which I think I was able to "update" my InDesign CC application:
    (1) Sign-In to your Adobe Account
    https://www.adobe.com/
    (2) Click on the MENU icon
    (3) Click on the product InDesign icon
    Your browser should display the page for Adobe InDesign CC
    https://www.adobe.com/products/indesign.html?promoid=KLXLU
    (4) Click on the Download icon,
    Your browser should now display the page to download InDesign,
    https://creative.adobe.com/products/download/indesign
    (5) a Pop-Up window should open, and display:
      Launch Application
      This link needs to be opened with an application.
    with the first option to select being the CreativeCloud(URIHandler)
    (5) Select this application and click OK.
    What happened when I followed steps (1) thorugh (5) is that:
    (a) InDesign CC(2014) was installed,
    (b) InDesign CC, updated, and then
    (c) InDesign CC(2014), also updated.
    Why this all worked, is a mystery to me.
    Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
    A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
    I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
    FURTHER INFO:  I may have neglected to list some important info ... OS:  Windows 8.1 Pro with Media Center, 64-bit
    Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
    Will keep y'all posted!
    Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

    Jackdan error 49 indicates the installer was unable to access a critical file or directory.  You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • I am so tired of iphoto crashing, losing work I've done.  I want to switch to photoshop elements 10 but need to know if it uses the iphoto library or if I can import that library into elements

    I am so tired of iphoto crashing, losing work I've done.  I want to switch to photoshop elements 10 but need to know if it uses the iphoto library or if I can import that library into elements

    Using Photoshop or Photoshop Elements as Your Editor of Choice in iPhoto.
    1 - select Photoshop or Photoshop Elememts as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
    2 - double click on the thumbnail in iPhoto to open it in Photoshop.  When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done. 
    3 - however, if you get the navigation window
    that indicates that  PS wants to save it as a PS formatted file.  You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
    This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
    NOTE: With Photoshop Elements  the Saving File preferences should be configured as shown:
    I also suggest the Maximize PSD File Compatabilty be set to Always.  In PSE’s General preference pane set the Color Picker to Apple as shown:
    Note:  to switch between iPhoto and PS or PSE as the editor of choice Control (right)-click on the thumbnail and select either Edit in iPhoto or Edit in External Editor from the contextual menu. If you use iPhoto to edit more than PSE re-select iPhoto in the iPhoto General preference pane. Then iPhoto will be the default editor and you can use the contextual menu to select PSE for your editor when desired.

  • I need to update my macbook but I need to know what software program to buy to update it. I am operating on Mac OSX 10.5.8

    I need to update my macbook but I need to know what software program to buy to update it. I am operating on Mac OSX 10.5.8. I want to be up to date on all software updates at the end.

    Choose About this Mac from the Apple menu and check the processor.
    If it's a Core Duo Mac, click here, install the DVD, and run Software Update.
    If it's a Core 2 Duo or better Mac, upgrade it as if it was a Core Duo Mac, and once done, if desired, open the Mac App Store, and try downloading Yosemite. If you get told it's incompatible, go to the online Apple Store and order a download code for Lion 10.7.
    Mac OS X 10.7 and newer don't support PowerPC software such as Microsoft Office 2004. If you upgrade the OS, back up the computer first.
    (115509)

  • My vreative cloud downloaded and so did PS but now its saying there is an error...update failed and im retrying it but its not working what do i  do?

    my creative cloud downloaded and so did PS but now its saying there is an error...update failed and im retrying it but its not working what do i  do?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    tt2

  • ITunes requires QuickTime 7.5.5 or later. For more information on upgrading your computer, what do i do?

    iTunes requires QuickTime 7.5.5 or later. For more information on upgrading your computer, what do i do?

    Under the Apple menu choose "Software Update".

  • Simple I'm sure but need to know

    Ok so I'm pretty sure this will be simple but need to know. I've got a Final Cut Quicktime Movie file that was exported through FCP version 6.0.2. I'm currently working on FCP version 5.1.4 trying to put some stuff together. I know I cannot import the clip into 5.1.4 but is there a way via another FCS program or something where I can convert it to a different format therefore enabling me to import it into 5.1.4? Let me know thanks.

    Well I know you cannot open a project file from FCP6 in FCP5. That's just common sense but let me break it down. I exported a file in FCP6 via exporting "Quicktime Movie..." so it is now a Final Cut QuickTime Movie file. Now I am on my own computer trying to import this Final Cut QuickTime file into FCP5 and it won't let me import it and reads "File Error: 1 file(s) recognized, 0 access denied, 1 unknown". Now the real weird thing to me (but not my problem necessarily) is when I try and open this file in QuickTime by using "Open with..." it opens it as if it is a QuickTime audio file with no video and doesn't even play the audio. Strange I know. Never had this deal before.

  • I received LR 5 for Christmas but have not downloaded it yet on my computer. I have had LR 3 for about 4 years.  I am due to buy a new computer soon but need to know how many licenses/downloads I will get before downloading LR 5 on my current computer.  I

    I received LR 5 for Christmas but have not downloaded it yet on my computer. I have had LR 3 for about 4 years.  I am due to buy a new computer soon but need to know how many licenses/downloads I will get before downloading LR 5 on my current computer.  I may also purchase a laptop in the next year so that would require 3 licenses altogether (current iMac, future iMac, future macbook).

    You have one license.
    You can download and install it on an infinite number of computers, as long as it is only installed on two of your computers at any one time, and in use on only one computer at any given time.
    So in your case, current iMac, that's would mean its installed on one computer, no problem. Future iMac and future MacBook ... so if you uninstall from current iMac and install on Future iMac and future MacBook, it's now installed on two computers at a time, no problem, as long as you're not using Lightroom on both simultaneously. And if after that, you got two new computers and uninstalled Lightroom from the previous two, you're still good, it's only installed on two computers at any one time.

  • HT203175 I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

    I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

    try with this one
    uninstall all the apple application S/w like Quicktime, Bonjour,
    apple Device Support, Apple Auto update, Itunes etc from your pc,
    Reboot it
    Now download a fresh itunes from apple and try installing
    Reboot it
    If you are having Problem in uninstalling any of the apple application
    try 'revo uninstaller' and uninstall all the apple applications
    mentioned above

  • IPod is using voice over and won't scroll. What setting did my child click? It will allow me to use voice control, but i need to know what's wrong first so I can give the correct command.

    My daughter's iPod is using voice over and won't scroll. What setting did my child click? It will allow me to use voice control, but i need to know what's wrong first so I can give the correct command.

    VoiceOver is an Accessibility feature while Voice Control allows you to control the Music app via voice.
    To turn off VoiceOver triple click the Home button and go to Settings>General>Accessibility and turn it off. Use three fingers to scroll if necessary.
    iPhone: Configuring accessibility features (including VoiceOver and Zoom)
    iOS: Getting started with VoiceOver for accessibility

  • HT2729 I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

    I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

    have you contacted the developers of the games to let them know?

  • I have been using Macromedia Contribute 3 to maintain my website so my needs are pretty simmple. But I would like to upgrade but don't know what to download. I want the new software to handle my existing website without a lot of challenges. What do you re

    I have been using Macromedia Contribute 3 to maintain my website so my needs are pretty simple. But I would like to upgrade but don't know what to download. I want the new software to handle my existing website without a lot of challenges. What do you recommend?

    Hello,
    There is no upgrade path available from Macromedia Contribute 3 to Adobe Contribute 6.5. However you can buy the latest version of Contribute which is 6.5 from the link mentioned below.
    http://www.adobe.com/products/contribute.html
    Regards,
    Rajeev

Maybe you are looking for