Upgrade failure help!

I have latest version of ITunes and windows 7. Itunes says upgrade available for my ipod touch 4th generation but fails evry timwe to load. it says server connection failed part way through download.  There is no issue with the server or internet connection. How do I get past this?  IOS version 4.3.5 not in drop down box

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer

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    00000f14.00002988::2014/11/25-04:01:07.460 DBG   Sending control 4950847
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    00000f14.00000f88::2014/11/25-04:01:11.157 DBG   [DM] Committed transaction 128:128:1101525
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    00000f14.00001118::2014/11/25-04:01:11.157 DBG   [NODE] Node 1: message to node 1 sent
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    00000f14.00000f90::2014/11/25-04:01:11.157 DBG   [MRR] Node 1: Request RID 28422 is completed
    00000f14.00001928::2014/11/25-04:01:11.157 DBG   [GUM] Node 1: gum.SendRequest(/dm/update) Completed
    00000f14.00001928::2014/11/25-04:01:11.157 DBG   [CM] mscs::RegCheckpoint::SaveCheckpointInternal: After: Checkpoint state for key SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQLServer.
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    00001724.00004920::2014/11/25-04:01:18.130 WARN  [RES] SQL Server <SQL Server>: [sqsrvres] Failed to retrieve data column. Return code -1
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    5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Mac notebooks that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem. While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage consumption and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.
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  • Cisco 3750G Integrated WLC upgrade failure

    I am trying to upgrade our Cisco 3750G Integrated WLC from version 5 to version 7, at 92% I receive an error
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    There is enough space on WLC,
    Total System Memory............: 529088512 bytes
    Used System Memory.............: 121180160 bytes
    Free System Memory.............: 407908352 bytes
    I have tried 2 different TFTP servers..
    Any thoughts?

    Hi,
    1. Is it OK to upgrade to SWLC3750K9-5-2-193-0.aes ? or do I need to go through 4.2 first ?
    ANS - Yes you have to upgrade to 4.2 first and then to 5.2, here is the doc..
    http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn52xgmr1.html#wp233853
    2. Will that code upgrade the bootloader at the same time?
    ANS - Yes, after upgrading the WLC code upgrade the boot loader.. the boot loader is 5.2.157 (BOOT)
    3. How can I make sure there is enough flash space on the WLC?
    ANS - Dont worry.. we have enough flash!!
    4. Are there any special considerations to plan/prepare for?
    ANS - Yes, please upgrade the WLC in a planned , scheduled maitenance window.
    The DHCP issue is failure of associated clients to get an IP address with this message found in WLC debugging:
    Wed  Jul 20 17:16:37 2011: 00:19:db:5b:38:73 dhcpProxy: Dropping packet (no  mscb) from STA 00:19:db:5b:38:73, giaddr:0.0.0.0, udpSrcPort:68, op:1
    ANS - Issue the command ans see if that helps!!
    WLC CLI access...
    config dhcp proxy disable
    Lemme know if this answered ur question and please dont forget to rate the usefull posts!!
    Regards
    Surendra

  • 3.0 upgrade failure with Error 1604

    Just tried to make the upgrade - downloaded, backed-up, etc. Got as far as the RESTORE finalisation and eventually was told "cannnot restore - unknown error 1604".
    Now my iPhone doesn't work - it just shows a black screen with white USB cable plus an image of iTunes. Tried reset (Home + Sleep button pressing), but that doesn't do anything.
    I've re-attached the iPhone, followed the RESTORE instructions in iTunes, but always the same error comes back eventually - "cannnot restore - unknown error 1604".
    I've tried re-installing iTunes, Apple Mobile Device, etc. but no it makes no difference.
    Below is my last Updater log report. *Can anyone please help?*
    2009-06-18 17:29:48.937 iTunes.exe[412:ea4]: restore library built May 29 2009 13:21:47
    2009-06-18 17:29:48.937 iTunes.exe[412:ea4]: iTunes: iTunes 8.2.0.23
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    2009-06-18 17:29:49.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
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    2009-06-18 17:29:52.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:52.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:53.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:53.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
    2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:53.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:54.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:54.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:54.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:54.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
    2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: iBoot build-style =
    2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:55.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:55.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:55.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:56.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:56.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
    2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:56.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:57.406 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:57.406 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:57.906 iTunes.exe[412:9b0]: AMDeviceIoControl: GetOverlappedResult failed
    2009-06-18 17:29:57.906 iTunes.exe[412:9b0]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
    2009-06-18 17:29:58.406 iTunes.exe[412:9b0]: USBControlTransfer: error 0, usbd status c0000004
    2009-06-18 17:29:58.406 iTunes.exe[412:9b0]: radio-error not set
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    2009-06-18 17:29:58.421 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress -1
    2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: bootstrapping restore with iBEC
    2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#a1994bc1
    2009-06-18 17:29:58.578 iTunes.exe[412:9b0]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#a1994bc1
    2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 3
    2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 7
    2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 10
    2009-06-18 17:29:58.593 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 14
    2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 17
    2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 21
    2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 25
    2009-06-18 17:29:58.609 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 28
    2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 32
    2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 35
    2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 39
    2009-06-18 17:29:58.625 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 43
    2009-06-18 17:29:58.640 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 46
    2009-06-18 17:29:58.640 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 50
    2009-06-18 17:29:58.640 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 53
    2009-06-18 17:29:58.640 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 57
    2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 61
    2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 64
    2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 68
    2009-06-18 17:29:58.656 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 71
    2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 75
    2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 79
    2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 82
    2009-06-18 17:29:58.671 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 86
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 89
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 93
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 97
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: WinDFU::UploadData: EOF, cbRead: 3392
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 4 progress 100
    2009-06-18 17:29:58.687 iTunes.exe[412:9b0]: WinDFU::UploadData: ZLP
    2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
    2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2009-06-18 17:29:58.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000
    2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
    2009-06-18 17:30:01.703 iTunes.exe[412:9b0]: WinDFU::ResetDevice: resetting...
    2009-06-18 17:30:02.078 iTunes.exe[412:9b0]: WinDFU::FinalizeDfuUpdate: success
    2009-06-18 17:30:02.078 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: operation 31 progress -1
    2009-06-18 17:30:03.078 iTunes.exe[412:9b0]: <Recovery Mode Device 01D1A140>: Recovery mode succeeded
    2009-06-18 17:35:10.625 iTunes.exe[412:ea4]: iTunes: Restore error 1604

    Ok this has become totally ridiculous. I've spent the last 5 hours trying to fix my iphone all because I went to update to 3.0
    I didn't do anything wrong, the files were all from apple and not corrupted.
    I finally managed to restore via my laptop and yet when I try to get my settings back on my phone from what I have saved on my desktop, it breaks again and I have to start all over.
    This is so ()&U)*(&@)*(&@()@ stupid!!!!
    So the last few months of customizing and backing up my iphone is all lost due to some bullsh*t that apple screwed up?
    I guess I should have gotten a Zune.
    Anyways, this thread is barely useful... I wish you guys would clarify a little bit.
    Like what vette asked in reference to Kleckerei's second post... *** is the file name?
    I'm so ****** off right now... months and months of saved contacts, notes, games, apps, etc... GONE and I backed up EVERY **** TIME I plugged in my iphone.
    This is the ultimate failure in the entire history of phone manufacturers.

  • ITunes Plus Upgrade--No help from iTunes Support

    I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
    My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
    Here is my problem..
    I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
    My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
    When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
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    Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
    Sincerely,
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    Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
    I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
    Anyone have any ideas.

    This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
    I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
    So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
    Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

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