Upgraded to ios 7, now password not working. Can't restore my ipad because I must turn off Find My iPhone, but I can't because I'm locked out. HELP!!
I recently updated my iPad mini to ios 7, which made me put a password for my lock screen. Now, it won't accept my password, and I'm unable to restore using iTunes because it says I must turn off Find My iPhone feature. However, I can't turn off this feature if I can't unlock my iPad. Please, someone tell me how to reset this or bypass the lock screen on an iPad. Thanks!
This thread answers your question: https://discussions.apple.com/thread/5328914
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I found a way to get to my data. So do not need remedy at this time.
fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore. Very strange ios update. -
I updated my wife's iPhone 4 to IOS 7. While trying to setup the new installation, I get the message " Find My iPhone must be turned off before Phone can be restored. Go to iCloud Setting on your iPhone and turn off Find My iPhone before restoring your iPhone". The problem is that that option is not available on the phone at this stage of the set up.
Any suggestions?I tried that but I still got the message "Unable to verify account information." I saved it anyway and when I go to the Exchange email account it says "Cannot Get Mail" "The connection to the server failed." We are running Microsoft Exchange 2010 and I was always able to sync my calendar and email before I upgraded to IOS 6.
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I can't remember my old apple-id and password so I can't turn off find my iphone. How can I turn it off?
Find your AppleId: http://support.apple.com/kb/HT5625?viewlocale=en_US&locale=en_US
https://iforgot.apple.com/appleid
Forgotten passcode or disabled because entered incorrect passcode too many times:
http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US -
I'm trying to help set up a new iPad but it will not send me or cannot receive the verification email so I can set up iCloud what can I do?
Hello Slordan2012
Log in to appleid.apple.com and resend the verification email to then verify the address. If you cannot get pass that, then you can always force the restore on your iPad and then enter in the password to bypass trying to turn it off.
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/he68
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
-Norm G. -
I've tried all that I know how to do. My power button quit working awhile ago so I use the Assistive Touch to lock my screen. Once my phone froze, the screen went black. The only thing I can do now on my phone is hold down the home key and Siri will beep but she says "not taking requests at this time, try again later." I can't reset my phone without the power key or the Assistive Touch button. I've tried plugging into iTunes to restore the phone but I get an error message to first go to Settings in my phone and turn off "find my iPhone." I can't do that either as nothing will come up on my screen.
Make sure iTunes is up to date and try again.
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help, i need to restore my phone, I keep getting an error to turn off find my iphone, I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device. If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have). -
HT1414 I forgot my password I cant restore because I can't turn off find my Iphone
I forgot my password. I can't restore the settings because I can't open the phone to turn off find my Iphone. What can I do?
If you have Find My Phone enabled then:
Is Find My Phone turned on?
You'll have to login to iCloud.com, from any computer, locate, then erase your phone. Once done, restore from backup, if you have one.
That's the only way for you to fix this. -
Ios 8 restrictions password not working
Ios 8 restrictions password not working .... But 'am sure i didnt forget it !! ....what shall i do ?!!
Howdy Kanfoud,
If the iPhone isn't accepting the Restrictions passcode (which can differ from the normal access passcode), you'll need to restore the device.
If you lose or forget your Restrictions passcode, you'll need to perform a factory restore to remove it.
About Restrictions (parental controls) on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT201304
Sincerely,
Allen -
I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you. (iPhone 4s)
Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787 -
I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.
Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy -
My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
hi i recently buy iphone 5 from my frinde and i did not turn off find my iphone then i restore it now for active need the apple id and i do not have that what am i should to do?
saman666 wrote:
the guy i bought the iphone is not available and i can not find him
Then you have wasted your money.
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