Upgrading Phone to 6 (returned 6 plus)
I have a plan under someone I do consulting work for. Their offices are in Pasadena and I am in South Orange County. They ordered my phone which was ignoble for an upgrade and I decided to try iPhone 6 plus. I drove up to Oadadena to pick it up and realized it was too big. I called ATT to ask if I could exchange for the 6 instead. After speaking with four different representatives, I finally got in touch with a fabulous agent named Ashley [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] who sent me confirmation of order for 6 and return label for 6 plus. I was so happy. The next day I got an email that the order was cancelled and now after shipping back my 6 plus - it is showing me ineligible for uograde so I don't have any new phone now. I would even take 6 plus back. Please tell me how to get this resolved. I'm very frustrated
Thanks so much,
Best,
Tara
Hi there
I’m sorry to hear that you are currently without a device! I’d be happy to help you get your device! Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to call
Thanks,
Charise
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Just upgraded to latest version of PC Suite and have hit problems. Prior to upgrade phone and PC were connecting fine with no problems.
Now when establishing connection between phone and PC receive following message :'PC Suite does not support the connected phone. PC Suite settings file is missing from the the phone. Switch off your phone, switch it on, and try again.' The phone then appears to connect but none of the PC Suite offers are available, presumably as the phone is not being supported. Switching the phone off/on makes no difference.
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Prasannavira22-Aug-2006
10:28 PM
prasannavira wrote:
Hi
Have tried completely uninstalling PC Suite and reinstalling to no avail. Wondered if I needed to upgrade the N70 firmware and attempted to use the new Software Updater but this crashed.
Quite frankly I haven't got time to mess around trying all sorts of things so any help would be much appreciated.
All Best
Prasannavira
Hi - I have not experienced this problem before but there are things you can check to rule out certain possible causes.
From what I can remember when you upgrade PC Suite, there's an element of it which it installs onto the phone - was that done successfully ?
Also - it isn't 100% clear from your message, but I presume you're attempting to connect to PC Suite via Bluetooth - does your PC->Bluetooth work OK with other devices ?
If not this indicates you have a Bluetooth centred problem.
Next thing to check - can you connect your phone to your PC using the USB cable ? If so then this also points to a Bluetooth problem.
The fact that the software updater crashed is not a good thing - the update can only be done via USB and not Bluetooth - what message do you get when you try to do the Software Updater ?
If it's a Bluetooth centred issue, then make sure you redo the syncing process - it's wizard driven so should be quite easy to do.
Hope this helps.
Let me know how you get on.Message Edited by edwardquan on 23-Aug-2006
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Regards,
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My iMessage number has a +1 under send and receive listed infront of it. Under settings/phone there is no plus one under "my number" does this matter? I have verizon.
Hey brianfromcharlton,
Thanks for the question. If I understand correctly, you have a phone number linked to iMessage and the phone number has a +1 in front of it. I would recommend that you read this article, it may be able to help the issue.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
Sign in to an Apple ID on your iPhone. You will see all addresses verified with the account.
Tap an address to enable it on the device. The telephone number will be dimmed when you view these settings on an iPhone.
Thanks for using Apple Support Communities.
Have a good one,
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I'm looking to purchase a smartphone for someone for Christmas. She is eligible for a "new every two" phone, but we are not on the same plan. My question is, would I have to pay the full retail price for this phone if she is going to renew and upgrade her plan when she activates it? Or, can I somehow still purchase it at the "2 yr contract" discounted price?
spottedcatfish wrote:
Here are some options:
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Exactly what my kids did for me for Mother's Day when they got me my new (now ready for upgrade) phone. Somehow they had it all activated and paid for and all I did was sign the paperwork (as I'm the account owner) and walk out of the store with my new phone.
A gift certificate would work just as well - some people do prefer to handle the details on their account on their own... -
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I have an issue that I would like to speak to best buy about. Can someone please send me the phone number for elite plus members? I don't have a card with the number on it. Thanks.
SeanGreetings seank80, and welcome to the Best Buy forum,
As you may read in other similar threads, I am more than happy to provide our Elite and Elite Plus members with the dedicated phone line if they were to send me a private message with the below information. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Otherwise, I would be more than happy to help answer any questions you may have about the My Best Buy™ program or your account. We can discuss that once I receive a private message.
Name
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Private Message -
Do you have activate a upgrade phone, if you do not want to use it?
I have upgraded my line, but I want to keep the phone I currently have. I was going to sell the upgrade phone I bought a Glaxay S3. The question, is do I have to actiavte on my line, or does it have a clean ESN in the box? Can anyone activate it, or do I have to activate and then deactivate the phone first? Any help would be appreacated. Thanks alot.
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What exactly are you asking??? If you asking if it still needs to be activated, yes.
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Mon I phone ne s'allume plus alors qu'il n'est même pas tombé, je l'ai acheté ya 2 mois?
mon I phone ne s'allume plus alors qu'il n'est même pas tombé, je l'ai acheté ya 2 mois?
Did you try the troubleshooting in this article? iOS : aucune réponse ou non-activation de l’appareil
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It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
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I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
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Micro de i-phone 3GS ne fonctionne plus
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Est-ce qu'il y a une solution ?
De combien est le réparation ?Change the iPod. It's most like the screen, but it could be a connection or the motherboard. If it is under warranty (assuming you haven't damaged it by dropping or getting it wet), Apple will give you a refurbished one for free. Otherwise it will cost this much: http://www.apple.com/support/ipod/service/prices/
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Welcome to the forum. Photoshop.COM has morphed into Adobe Revel. This FAQ Entry should be able to help you: http://forums.adobe.com/message/5015068#5015068
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Upgrading Phones Question?
As of now I'm on a family plan with my mom, and I'll be able to upgrade my phone pretty soon. So here's my question; Does it cost anything to upgrade phones. I want to upgrade my Samsung Rouge to a HTC Thunderbolt, but I seen that the Thunderbolt is like $250 with a 2 year contract(which is what we have). I was just wondering if I would have to pay all of that or just some of it or what?
When your upgrade date comes up, you would pay $249 for the TB and have a new year agreement. If you do not already have an unlimited data plan you will need to add that for $29.99/month.
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Hi ilzostue,
Oh my! We are so excited to hear that you are interested in upgrading your line. The upgrade process should be easy, and I apologize that this is not happening. Which make/model iPhone are you interested in purchasing? You can also order the device online here http://bit.ly/nD0WuY .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
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