Upgrading Phone to 6 (returned 6 plus)

I have a plan under someone I do consulting work for. Their offices are in Pasadena and I am in South Orange County. They ordered my phone which was ignoble for an upgrade and I decided to try iPhone 6 plus. I drove up to Oadadena to pick it up and realized it was too big. I called ATT to ask if I could exchange for the 6 instead. After speaking with four different representatives, I finally got in touch with a fabulous agent named Ashley [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] who sent me confirmation of order for 6 and return label for 6 plus. I was so happy. The next day I got an email that the order was cancelled and now after shipping back my 6 plus - it is showing me ineligible for uograde so I don't have any new phone now. I would even take 6 plus back. Please tell me how to get this resolved. I'm very frustrated
Thanks so much,
Best,
Tara

Hi there
I’m sorry to hear that you are currently without a device! I’d be happy to help you get your device! Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to call
Thanks,
Charise

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