Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Dear helpdesk,
I've just received my new Z10 and want to transfer all data from my old 9900.
Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".
Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.
Without success unfortunately.
What do I do wrong/do I need to do to get my files copied to the Z10?
I am also wondering what would happen to the memos which I made using the 9900's MemoPad?
Thanks for your swift help!
Marnix Kerkhoff

Hello MarnixKerkhoff,
Welcome to the BlackBerry Support Forums.
Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully?
The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.
Please let us know how you make out.
-RoundBrown
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Message was edited by: vidoedude

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