Useless Toshiba HDD and charger

First of all thanks so much in advance to anyone help/assist to sort out my strange problem.
couple of weeks ago I would like to buy a laptop to one of my friend who works for human rigts organisation in Ethiopia for her birthday, I choose one with very reasonable price (it was display model) from retail shop and before give it as a birthday present, we want to make it ready for software and update wise,
next couple of day later when we started to install AV and other programs, few hours later we noticed that its not charging, next day i went the shop and i was told chargers not included warranty and it might broken due to drop/hit etc.. Obviously i wasn't able to proof that didn't happen and bought new one with big regret..
day before to present it, just after updates done (when updates ask reboot) and rebooted black screen came up with "booting device not found" alert , somehow i had lost HDD,, spend some time and reboot several times but unfortunately machine never booted, due to limited time i couldn't go to shop where i bought it but went near by computer repair shop and they said HDD dead, i need to buy new one,, I had no option but buy new HDD and quickly install it and gave as a present,,, and of the day she was happy (no idea what i suffered) and few days after return back to Ethiopia..
I went retail shop again when I got time told the problem and received expected answer; - you should have contacted HP.....
I sorted what I want but so upset and disappointed, first contact with Toshiba support (HDD manufacturer) and they addressed HP for information.
Now, I know most of the customer services ignored you and your problem after ages long phone conversation and probably HP too. All I have now 3 invoices (laptop + charger + HDD) , one broken brand new charger and one 2 hours used very brand new 500gb toshiba HDD.
I can't send laptop to HP because it's somewhere in Africa right now but I just don't want to be ignored and seem easy touch, besides very upset and seriously disappointed.
If any HP representer (United Kingdom - London) in this forum , can lead/ guide me what can I do?? Obviously I don't want money back because i can't give laptop back and i already forget charger it is completely useless for me but HDD is just 2 hours old..what can I do or what HP can do?
Thanks
LAPTOP:
Model : Presario CQ61 - 402SA
Serial : CNF001CD13
Product: WE089EA#ABU
HDD:
Toshiba MK506GSX (strongly not recommended)

Huffer thanks for your quick reply, it may nothing but at least gives some ease and nice to hear someone understand your feelings and problem,
And yes HDD is dead it;s been taken out and connected another pc via usb cable (docking??) in repair shop .. no response.. yesterday i found external HDD enclosure and swap HDD as well. after long wait (about 5 min) it came up on screen but not responded later on.
thanks

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Time to go back to work, now that I've spent over an hour trouble-shooting and writing this rant.

Hi I'm fairly new to the forum. I'm sure Jerry will have a reply for you. 4 failed HD's is unreal. I 'm sure you know why HD's fail. I know you are very aggravated, but I would just like to ask a couple of questions. How are you testing these failed HD's. Seatools has two great free programs seatools for windows and seatools dos. Also I'm very curious about your Anti-Virus program. Viruses are really getting tough, and can wipe out your HD in seconds. If your OS gets corrupted, windows will no longer boot. I'm going to post some things that I'm sure you already know. I also would like to know how your boy friend uses his lap top. I live in a retirement village and I fix computers for free. I have see some really bad stuff. I have had to restore a couple back to factory because they were so badly infected. Power surges can really do a number on a HD. I'm going to post the link to a bootable seatools dos. It will be a ISP file and you will need to burn it to a cd. Test your drive and see what happens. I'm sure Jerry will have a comment for you. He's pretty smart.
http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-ma...
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Physical failures are often due to a failure of the electric motor or the drive itself - the moving parts. They can also happen because of a major head crash (caused by your computer being dropped or jostled while it's running).
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Toshiba USB Sleep and Charge causes s3 wake issues

Toshiba Satellite P500-ST6844
PSPGSU-0Q2012
Windows 7 Ultimate SP1 x64
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this behavior even occurs in a "factory fresh state" - (restored from OS recovery media). In that state, only toshiba stuff is installed..
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Satellite L845-SP4105LA (PSKF8P-01PAR1)
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Add features: FAQ
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USBOTG and Charge Simultaneously on Stream 8

To keep this thread as efficient and productive as possible for all those who it will be useful to: Unless you have in front of you1. A schematic of the Stream 8 USB port (USB port and battery power circuit etc)2. Source code of the BIOS firmware and kernel which control the hardware Please DO NOT reply simpy to say "this is not possible". Given the above being true, you do not have enough info to say "not possible". If no one replys with a solution, let it be called impossible by default. Also please do not reply to say "I don't know how" or "but I know how to do this other thing" thats also not so helpful. A BIOS update or other software update may be required by HP, Microsoft or both to make this really intuitive, and completely possible, functionality available. And hopefully this thread can be a consolidated effort by all of us who have the Stream 8 to bring any such necessary changes about. A majority of other tablet PC are capable of this. 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A plus if the same cable can act as a normal OTG without a charger for when no external power is available. Maybe this will require a switch or some active electrontics inside. The final part of this goal is kind of important for various reasons. I would like HP, the maker of the Stream 8, to state in writing the correct mode necessary to do this so that other manufacturers or even do-it yourselfers can make maximal use of their HP tablet equipment. ~~~~ The neat thing this will alow a person to do with their tablet, is to work at home using the tablet like a desktop PC by connecting a keyboard, mouse, perhaps external display (with USB to display adapter) and work for a long time without being time limited by battery life because the charger supplies the power to everything involved. If there is only one #3 connector on the cable then an additional hub of coarse would be required to provide support for those multiple USB devices at once. However it would be better if there were multiple of the #3 connectors built in to the cable itself. This would be best because a proper USB hub also requires its own power. Only one power adapter would be needed if the whole thing were integrated into one. ~~~~ I would really like replys from anyone who has already accomplished USB OTG plus simultaneous charging with the Stream 8. (independant of any published "correct" way is also welcome) The date today is 2015-01-16. If by 2015-02-16 (one month) no one has posted a solution then lets start to bug HP and Microsoft about it shall we? ~~~~ Technical Background: I understand the possibility that the tablet software and or firmware needs to make a decision about which way power is flowing on the power pins of the USB mirco B port. I know that with proper design the electronic circuit carring these power signals inside the tablet could be sensitive to what is plugged in and safely decide for itself what to do without any need for software control. For example by periodically testing/sensing voltage differentials or current direction to see which sides of the connector can supply power. But that is only one of many "could bes" Furthermore this may be non-standard with respect to the USB standard. What appears to actually be the case with many OTG+Charge cables is that physical cues built into the cable or charger are used to signal to the tablet what the situation is. Then the tablet's firmware/software recieves the signal, interprets what the situation is intelligently and responds by flipping the correct hardware control bits to turn on, or off power flow at the port and also control its direction in or out. I am not familiar with the USB standard. Perhaps I could do more research, if I had faith that HP followed it with the Stream 8 or even that the standard covered this situation explicitly. But to a degree it seems like I am having to invent something that should intuitively just exist as it does with other tablets. No? Maybe I am overthinking but I can't find any USB OTG + Charge cables that specify compatibility with the HP Stream 8. Anyway, I have been made familiar with two methods other tablets use to send the above mentioned signal to the hardware/firmware/software of the tablet to clue it in that it is time to charge vs. time to OTG or both. The first method is a 0 Ohm to 200 Ohm short between USB A pins 2 and 3. Those are the bidirectional, differential data lines D- and D+ respectively. In data mode all data goes back and forth on these lines. When you charge via a data cable, it is the charger module which places this short, not the cable. I have measured the short on three different chargers. It is 0 Ohms on two of them, one of those being the charger which came with the HP Stream 8. The other 0 ohms was generic. The third was for an apple iPad and it measured about 53KOhms. That is probably not the 0-200 Ohm resistor but probably it is the termination impedance indicating that there is some communication intelligent serial port in the charger itself. Let it up to Apple to be different. This method is somewhat moot because this mode of signaling would prevent OTG + Charge because it seems unlikely that you'll be able to OTG when the data lines are shorted to one another and loaded down with such low impedance. I could be wrong about this. . . The other method I have seen suggested to work with some tablets and phones other than the Stream 8, is to short the USB Micro B pin 5 to pin 4 with 0 Ohms to 100,000 Ohms. USB B has 5 pins. USB A only has 4. The extra pin on B displaces the GND pin from pin 4 to pin 5 and makes pin 4 an ID pin. So this signal applies a pull-down to the ID pin (pin 4) or in some cases I have seen it suggested to short it down with 0 Ohms. Dead shorting things always makes me nervous. If ID is a simple high impedance normally high input, a resistor could be used to make the voltage well below the low or zero threshold while also preventing the risk of damage when fooling with a device you don't have the schematic for. Still, 100K is a little high for a "pull down" in most situations I am used to. Even a 10K would be iffy. A 1 K or 2 K seems pretty safe but then things are lower and lower current these days. . . Anything but a dead short though if possible. So it seems possible to me that the device might be able to "identify" by the specific value of the resistor that is here. In other words the resistor is not a pull down but actually an analog ID signature, in which case the exact value will be critical. So if this is the case, a guess isn't going to work. Obviously in any such scheme as described above, some chip inside the Stream 8 would need to be responsible for supporting such intelligence. I am hoping that the Stream 8 has such a chip. Likely a register inside that chip would reflect at all times what the state of the ID pin is with a binary number. All that is needed is for the BIOS to address the chip and the register in it and read that number via the bus to determine what is going on at the port. Finally it would use that info to send hardware control signals to the power electrontics to set the proper direction for power to flow etc. (and change the state of the icon on the screen of coarse) I am not sure if the ID pin method described is a USB standard or not either. There may possibly be a third way. But I do not suspect it would be possible with a non-active external device. In any case too complicated for the novice DIY for sure. The apparatus would need to act is some kind of bus extender. Like an active hub. But it would use the serial USB data lines handshake and in addition to replicating one or more additional USB ports, intelligently inform the tablet to get with the program which is "now we are going to otg and charge at the same time." This requires an intelligent external device with a CPU in it probably. It seems to me that many other tablets have managed accomplish the goal here witho the necessity for an intelligent external device and so the Stream should also be able to do so. There is a device which claims to be able to work with the HP Stream 7 and 8 and even provides ethernet and DVI ports in addition to the USB and of coarse charges the stream as well. But its expensive because it is active. Se here: http://amzn.com/B00OVDE0GC It is called a "Docking Station" A reference for a product that does exactly what I want (possibly without active electronics) is here: http://amzn.com/B00LTHBCNM It is by Kirin and it is a squid type device with four USB ports. It does precisely what my objective is. But reading in the reviews a Stream 7 user indicated that it would not OTG and charge, not exactly clear if it worked as an OTG USB hub or not. Another reviewer indicated that it would not even support a single USB device much less charge on the Stream 8. This device has a switch on it. I forgot to mention that some "hackers" have claimed to succeed with other tablets to trick their devices by using a multi step process to plug things in. Usually in general they would get the tablet connected and charging first, then they would flip a switch or something removing whatever resistor or signal was presented by the first switch position. For whatever reason the tablet would continue to charge. Then the data lines would be free and they would plug in a usb stick and it would mount up correctly even as the tablet was still charging. Its like the power circuit has a latch that will not allow it to flip to "power flow out" mode so long as it senses power is still flowing inward regardless of what software is telling it. Complete guess here. Such tricks seem iffy to me. Changes in the BIOS could change the way this works. Also you can't be sure what is really happening if you don't have a schematic. You could damage your tablet. A lot of people go by the charging icon indicated in the OS to know if the tablet is charging. But I am a low risk kind of guy and my policy is generally to not intereperet indicators to have any meaning at all the once a device is operating in a non standard setting. Especially when its something i didn't build and couldn't fix if I fry it. Hypothetical reasoning: tell me what sensory data actually drives the state of the on screen charging indicator? Does it reflect the hardware control bit that actually programs the power direction and state on the port? Or does it measure the direction of power flow, say in the battery supervisory section of the circuitry? Point is - none of us have a schematic because it is proprietary. To really be safe depending on how smart the hardware electronics are, the port needs to be in a deliberate "power flow in" mode. If it is in a "power flow out" mode and power is being delivered externally as well you wind up with the two power supplies driving the same power nets. In that circumstance, the two opposing regulators which are both attempting to drive 5 V may have slightly different voltage calibrations. That could cause them to fight each other with over 100% of their current capacitiy. For example if one attempts to regulate 4.95 V actual and the other and the other attempts to regulate 5.05 V. Current will then flow to the tune of 100 mV / a couple milliohms in the wires connecting the two. This could be several amps. (a lot) In other words, like I said: You want the tablet to know that power is coming in not going out and to automatically hit the necessary internal switches to make this happen. Probably the tray icon should accurately indicate this but in some goofy situation it might not. There may be a chance the icon could indicate charging and still be burning up or stressing some circuit of the tablet or charger. Another possible thing I could see happening is if you play with those resistor signalled types enough you might find a resistance value that winds up placing the device in an intermittant state. In other words it keeps flipping back and forth rapidly between OTG and charge. It may give the illusion that it works. You may have marginal communication with your USB devices and the battery might even charge. But still lots of stress will be on the power circuit. It is hard for me to risk a perfectly good tablet if I am not sure exactly what I am doing. If some brave individual performs their own experimentation and verifies that it charges and OTGs and you tell the rest of us, then you'll be a hero. Maybe one of you has good knowledge about the USB standard to be more confident in such an experiment . . . like how is the ID pin 4 REALLY supposed to work for example? That is what I know so far. If you think you can help further, thanks in advance, or if this has helped you, then your quite welcome.

To everybody who replied, thanks very much for your input. Firstly, beegmouse those two links are a great find. Lots of good info. Dell™ Micro USB Dongle for Data and ChargingHow To Turn A $99 Tablet Into A Workstation! A few things still worry me. 1. The article is entirely about the Stream 7 not the Stream 8 (minor). 2. In the comments below the article a few people indicate that it charges, but slowly or remains at a steady power state. One of the commenters also provides a link to another similar OTG and Charge Device. Universal usb OTG Charger HUB cable for Tablet PC thinkpad 8,X98, M80ta,WT-8,Miix2,ME-400C,V8P,T100TA,W4-820,V975I,more models One commentor, Martinot states: "I know others who got this one to work with HP Stream:" Then Martinot reposts the same thing but with a slight correction: "I know some who got this one to work with HP Stream 7 and other Windows tablets:" So is it only Stream 7? or other Streams too? The charging "slowly" part kinda scares me. It seems to indicate somethings not right.I don't want to fry my charging circuit and wind up having to RMA it. Of coarse it could just be these people's perception as well. Like watching grass grow. I charged mine and it is normally kindof slow. It takes the whole night to charge when it is shut down and using the supplied cable and charger. Finally from the DIY perspective - Where's the magic? I notice that the Dell device specs say that the Micro B female port on it is dedicated for charging. So you connect your supplied cable and charger to that and the USB device to the other port. (in the absence of a dock or USB hub) I suspect there's an open on the data lines in the female micro B port of the DELL thinger. That way the 0 Ohm short on data +/- that is completed by the charger doesn't make it through the DELL thinger to the tablet. But does the dell thinger replace it with something else? Can't be anything very low impedence or the data to the USB device would be too loaded down to signal. Maybe it puts something on pin 4 the ID pin. Really hard to say. Also difficult to get probes on that little Micro B male. I need to get some push pins or something super tiny to probe those tiny pins. ~~~ Thanks for your post and thread reference leo_kendall.(Parallel Thread on This Forum: OTG, charging and extrenal batery pack works HP stream 7) leo_kendall says that it charges "slowly" using this method as well. Others in that thread report slow charging, but one said no charge at all . . . maybe did it wrong? Interesting that you need to disable the Microsoft ac adapter device driver. Also thank you to eriri-el, I actually saw that entire video even before I posted the first time. Remember that the video demonstrates this with a Toshiba something or other, not a Stream 8. One thing that is clear to me is that tablets all have unique behavior with respect to OTG plus charge. Still to address the idea, I think this may almost be electrically identical to leo_kendall's method. However it could be slightly different at the Micro B end because one begins life as an OTG cable. The other is something different. I researched the Y cable at Startech. 3 ft USB Y Cable for External Hard Drive - Dual USB A to Micro B The purpose of the cable is to provide the ability to connect the USB Micro B end to a single power hungry client USB device - such as external hard drive. The other two branches go to the PC in normal use. One provides the actual USB data connection with the standard 500 mA of power. The other (red one) provides an additional 500 mA of power from a second USB port. The point is to provide double the power to an ext HDD. There are no data wires in the red one. In the linked video, the cable is being completely repurposed. Not that it's an invalid idea, you just have to be careful when trying to be smarter than the designers. Basically both methods place all three ends (Tablet, Charger, and USB Device) on the same common power bus. That is, sharing the same +5V and Ground nets. How these two methods may differ has to do with that fishy ID pin (pin 4). leo_kendall started with an OTG cable. Whatever the OTG cable had on pin 4 before, I think it probably retained in his mod. Be that a resistor to gnd pin 5, a short to ground pin 5 or whatever. Its probably embedded in the molded plastic of the Mirco B connector which was not cut open or modified right? Who knows what is on pin 4 until you get a DMM connected to some tiny push pins and measure pin 4 on that particular OTG cable. Whatever is on there, It makes sense that it signals to the tablet "Hey, I'm an OTG cable, do OTG stuff." In the tablet's sense of the world, I think "OTG stuff" doesn't include charging. Hence why leo_kendall had to disable the ac adapter device driver. Intuitively, to me "OTG stuff" would mean put out power to the connected device not take in power. But they say it works so . . . What this means is connect the Tablet's battery to a +5V voltage regulator with a 500 mA current limiter heading OUTwards on the port. Voltage regulators and current limiters are usually one way things. And trying to put power through them the wrong way should not work at all. If it does its because additional circuitry was implemented to allow it. But can you count out the designer to have gone that extra mile? Unless there is no signal at all on pin 4 or whatever. . . Maybe the power nets of the tablet are smart enough to sense the power level inside and outside and judge from that to determine if it needs to supply power out or drink power in. I mentioned in my first post that "could be" So the difference is .. . eriri-el's Startech Y cable is made for a completely different purpose. It might have the same thing on pin 4 or something different. I can't tell from here. Its not an OTG cable I know that. Does an OTG have some special thing on pin 4? I just don't know. But the guy in the video from eriri-el didn't mention needing to disable his ac adapter device driver. ~~~ So some of you have working OTG plus charge. I am still not 100% convinced of the safety. I know I'm a chicken. But that's just me. Needing to disable microsoft drivers, not unusual. Using Y cables for things they are not intended for, I dig that too. Cutting open OTG cables and twisting wires together. Sure! May I suggest that anyone trying this uses either some heat shrink tubing or electrical tape to completely insulate each wire once its connected. Charging more slowly than normal bothers me. Then again maybe it just charges slow because its booted up and the USB stick uses power as well. ~~~ What progress have I made? Well not much in the way of OTG plus charge. This cable has positively worked for a USB mouse and USB keyboard on my Stream 8: Kirin Micro USB Host Cable Male to 2x Type a Dual USB Female OTG Adapter I know I said not to do that, but it's relevant. I used a DMM (Ohmeter Setting) with alligator clips and some safety pins with a piece of kleenex to insulate them from one another. I measured between the Micro B pin 4 and 5 (ID and GND) on the above Kirin (OTG) cable and got close to zero Ohms in both polaritys. (Red probe on pin 4 while black on 5 AND red probe on 5 while black on 4) I measured 26 MOhms between the D+ and D- (3 and 2)on the Mirco B. (Hi Impedance) The power pins were straight through to both USB A connectors. Because its a dual port, I know it has to be a port replicator (hub) so there are some active electronics between the data lines, and those chips being powered by the +5V bus that shared three ways. So the Micro B end looks just like this electrically: ID Pin Schematic In the Kirin there are of coarse two USB A ports, and the D + and - are not straight through but have a replicator device in the middle. The most relevant thing is pin 4 I think. I have seen it suggested to use a resistor as the ID pin short. This is the first real OTG cable I have had my hands on to put a probe on it and it uses a wire not a resistor. . . go fig. Wire cheaper than cheapest resistor ? yes indeed. I could probably do with this cable what leo_kendall showed without cutting it open by simply connecting the necessary gender changer cable from the charger to one of the Kirin's USB As. But if that cable puts through both D +/- lines the D+ to D- short seen at the charger might (digitally) do strange things to that port on the replicator. A homemade USB A male - male power only cable then. Now I just have to tell myself its safe to try. Another thing I noticed about the Kirin's Micro B male is that the pins are recessed at three different levels so as to create contact in a sequence vs all at once. Level 1 being the first to contact, then 2 and 3 last.1. +5V2. D+ D- GND3. ID One final link USB Micro B Pinout for Hosts The last sentence on the page above is my favorite part "Additionally, most devices can receive power in host mode, even though this is not part of the standard." Well I have had enough of this for today. I will be sure to update if I get this working. For now be safe with your tablets all.
Thanks again for your ideas and input.

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Can I cut/paste my backups to an external hdd and then back to my mac?

Ok, here's my issue and I'm sure I'm not the only one.
I have an iPhone6 and my wife has one as well, and we both have iPads.
I have to backup all of these somewhere, and my current device is a Macbook Pro with 250gb SSD.
As you understand, backing up so many things in so little space it almost renders my Macbook useless.
I have read some advice about using sudo commands to make iTunes store the backups in an external hdd.
However, I am not an experienced mac user, and I do not trust myself doing something like that.
What came to my mind, and that's what I want your opinion upon, is the following.
Something that I used to do when I was using a windows pc to keep many different backups, rename them etc.
As far as I understand, when I plug in my iPhone to my Mac, iTunes recognize the device and the last backup of that device.
Then, by pressing "Backup to my pc etc" it only updates that backup and rewrites on it.
My questions:
I backup my iPhone then quit iTunes.
I remove (cut) the backup folder (the one with the huge weird name from the directory library/application support/mobile sync/backup/0604f04blabhblahblah) and paste it on an external hdd where I have tons of space.
When I want to backup my iPhone again, instead of creating a whole new backup that would take a lot of time, if I take the backup folder that I had stored to that external hdd and paste it back to its original place (the directory I mentioned above), will iTunes recognize it and update and rewrite on that backup?
And then again move it back and forth from my mac to my external hdd.
And something even more important.
In case something happens to my iPhone (it falls from the 10nth floor) and I buy a new one, will I be able to "restore from backup" using the same method I mentioned before? Will iTunes recognize the folder?
Sorry for the long text and any mistakes but english is not my mother tongue and I wanted to make sure I would be clear about my questions.
My current backups use more than half of my 250gb internal SSD and along with some apps and other stuff I cannot get rid off I am left with only 50gigs of space which is terrible.
Any help would be greatly appreciated.

edwardpeck wrote:
If I have iMatch can I move the music files to an external drive and then play the music off the cloud? This way freeing up space on my hard drive? If so how?
You can move the iTunes library to the external and use it there.
Copy the entire /Music/iTunes/ folde rto the external.
Hold Option, launch iTunes, select Choose library... and select the iTunes folder on the external.
iTunes will use the external for everything.You can delete /Music/iTunes/ folder.
FYI: The iTunes media folder is not the (entire) iTunes library.

Old external Toshiba HDD not working with Windows 7

I feel as if this problem is going to affect more and more people. Having searched the internet without luck, I felt the need to address the issue here!
I have an external 320GB Toshiba HDD, model: PX1267E-1G32 which Windows 7 (64Bit Professional) does not recognise. It does not show up in my computer and states the device is not working properly. Troubleshooting does not help, and it suggests i have the latest driver for it (version 6.1.7600.16385)
I can not find any support for this device. I have read some people trying to tackle the password protection it comes with (a separate partition with this function) but this is not an issue for me as i never use it. There are drivers on that partition as well which have no affect on windows when i have transferred them via a flash stick.
On my laptop Windows XP is installed and it finds the HDD without any problems. This has lead me to believe there is a fault with compatibility within the newer windows systems. I have tried formatting the drive, reinstalling drivers and searching for a solution. I really can not believe this has not been resolved somewhere and fear with it being an older discontinued product (Mid 2006) there will be little support for it.
Any help would be greatly appreciated!

hi urbancoffy,
boah what a hell....
let's look if there is a cure.....
this device is recognized under every other system than yours, right?
if so maybe your software is misconfigured or your usb connection is bad....
how to determine?
try other devices like an usb-stick
check bios if legacy usb support is on
check device manager (device plugged in) if it shows any information like a //dev_xxxx
if your usb port is ok
goto device manager and remove all usb devices (show hidden devices)
reboot and let the system determine the hub etc
plug in usb-hdd and see if it will be detected - keep in mind: you dont have to load a driver for a usb storage device by yourself
if the usb ports are ok and your hdd is recognized by other systems maybe it's time for a recovery of your system....
Message was edited by: Al-eX

Problem with starting Windows with external Toshiba HDD

Hello,
when i am starting windows (xp) and i have got my external disk connected, the computer cant start, he stoped in "windows start up". When i turning up the notebook without disk, it starts good. Do you know some solution?
Thank you and sorry for my bad english.

And which Toshiba notebook and HDD do you have?

Replacing a hdd and installing Windows 7.... Help, please!!

I am not very technologically-minded.
I have a Toshiba Equium L40 laptop running Vista with a 120Gb hdd.
I thought it might be a good idea to upgrade the hdd and install Windows 7.
Am I right in thinking that the easiest way to do this would be to install the new hdd first [320Gb].
Then install the Toshiba Recovery disc [to install the appropriate drivers].
Then install Windows 7.
Is this the easiest/best way, guys?

Hi Clive..
Thanks for your advice.
Just to clarify, to follow your advice, would I download the device drivers first?
If so, from where? And which device drivers?
I would like to install the larger hdd (320Gb). I have already bought one - and I need it for all the media material I have now accumulated.
Would you suggest, therefore, simply installing the new hdd. And then installing Windows 7 (clean install). And then the device drivers?
I was originally thinking of installing the new hdd followed by an installation of the Vista recovery disc - since this would install enough device drivers and necessary Toshiba programmes to enable me to update device drivers thereafter.
I have never done this before. So if my proposed sequence of actions sounds 'bobbins', please excuse me!
[The man in the shop said installing a new hdd and then installing Windows 7 was easy if you knew what you were doing - but not at all easy if you didn't.]

How to open external HDD box on 3,5" 320 GB Toshiba HDD?

I have an old 3,5" 320 GB Toshiba HDD (this model: http://pan2.fotovista.com/dev/2/5/00496952/l_00496952.jpg)
(and no garantee anymore) I think it's broken I'm not sure. Because there is power and the LED is blinking but the HD don't start (I mean there isn't "this" start sound).
So my question is how can I open the case to connect it directly into my PC or what can I do?
Sry for my bad English ^^

Hi
Looks like a HDD malfunction head crash, etc
In my opinion there are no many options.
If the warranty is valid then you should visit your dealer and ask for the replacement, fix, etc
If the warranty is not valid then the dealer would not replace this part.
What to sayin such case you could try to remove the HDD from the bracket (dont ask me how, I dont have this HDD) and could try to connect it to a desktop PC using a IDE or SATA cable (this depends on the HDD) to ensure if it's possible to get a access to the HDD

Equium M70-173 - Fatal error - New HDD and Recovery.

Excuse my lack of knowledge.
I have been given a Equium M70-173.
upon turning on before loading it reads - Fatal Error; i should back up all of my data and replace the Hard Drive.
I am not sure if this is fixable and if it is what i should do. I also have been told that when replacing a HDD i would require a recovery disc.
I reside in Cyprus and so do not have easy access to large supermarket style PC shops.
I was wondering if i could use a generic HDD and if so is there a particular one i need to acquire?
Also
where would i go to retrieve a Recovery Disc?
I inherited the laptop as i cannot afford to purchase a new one at the moment and it is still in very good condition apart from the aforementioned issues!
I would love for any advice on what type of HDD i would need or is available - rough costs so i do not get ripped off and if changing the HDD is as easy as i have read. Also where i should go to receive a recovery disc and if this is all i require to fix the laptop.
Many thanks in advance for any help i can get.
Peter

fantastic i will take these details to my pc shop tomorrow.
i will also now check for my local toshiba dealer here in cyprus, if there are any easy ways to search for this it will be appreciated, otehrwise i am very very happy for your help.
i take i just replace the HDD and plonk in the recovery disc and let it work its magic.
very excited to get it working
thanks again

A305 - Sleep and Charge problems

I have a 2 week old Toshiba A305 satellite laptop.
Ever since I bought it from bestbuy, I could not get the sleep and charge feature to work. I am trying to charge a Blackberry Pearl (cell phone) or a Sidekick LX (cell phone). I tried it when the laptop was in sleep and even when shutdown. Neither has worked.
I have already tried reading the PDF file about sleep and charge found here:
http://209.167.114.38/support/TechSupport/productcontents/tecra/PTM91C-TG109C/HAN-GM9024708110_E.pdf
Still does not work.
I also tried changing the USB Sleep and charge mode between mode 1 and 2 and neither mode will fix it.
Can anybody help?

Satellite A305-S6905
I could not get the sleep and charge feature to work.
That may be a setting in the BIOS. Check it out.
Otherwise, upgrade the BIOS.
ACPI Flash BIOS version 1.70 for Satellite A305 (PSAGCU/PSAG8U)
BIOS Installation CD fails to start the BIOS update, and displays "Bad command or filename - xxxx"
-Jerry

Useless Toshiba HDD and charger

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