User can not receive mail, there are many mail notification pending (WF)

Question

Hi All ,
In Production environment user can not receive mail, there are many mail notification pending (WF)..
can anybody help me on this?
Thanks.

Answer 1

Hi ,
This is my initial investigation...
SQL> SQL> select fsc.COMPONENT_NAME,fsc.STARTUP_MODE,fsc.COMPONENT_STATUS,fcq.last_update_date
2 from APPS.FND_CONCURRENT_QUEUES_VL fcq, fnd_svc_components fsc
3 where fsc.concurrent_queue_id = fcq.concurrent_queue_id(+)
4 order by COMPONENT_STATUS , STARTUP_MODE , COMPONENT_NAME;
COMPONENT_NAME STARTUP_MODE COMPONENT_STATU LAST_UPDATE_DAT
ECX Inbound Agent Listener AUTOMATIC RUNNING 12-DEC-10
ECX Transaction Agent Listener AUTOMATIC RUNNING 12-DEC-10
WF_JMS_IN Listener(M4U) AUTOMATIC RUNNING 12-DEC-10
Web Services IN Agent AUTOMATIC RUNNING 12-DEC-10
Web Services OUT Agent AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Notification Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound JMS Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound Notifications Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Notification Mailer AUTOMATIC RUNNING 12-DEC-10
13 rows selected.
SQL> SELECT message_type, COUNT(1)
FROM apps.wf_notifications
WHERE 1 = 1 AND mail_status = 'FAILED' AND status = 'OPEN'
GROUP BY message_type;
2 3 4
MESSAGE_ COUNT(1)
UMXUPWD 2
POERROR 4
POAPPRV 2
APEXP 8
IBEALERT 1
REQAPPRV 2
PORPOCHA 1
APPEWF 1
8 rows selected.
SQL> select mail_status, count(*) from apps.wf_notifications
where status = 'OPEN'
and mail_status in ('MAIL','ERROR')
group by mail_status;
2 3 4
MAIL_STA COUNT(*)
ERROR 798
MAIL 2578
SQL> select tab.msg_state, count(*) from applsys.aq$wf_notification_out tab group by tab.msg_state ;
MSG_STATE COUNT(*)
EXPIRED 207
READY 9063