User can't connect to an External Lync conference

When an outside company hosts a Lync conference, we have one user (at a different office) that can't connect to the conference. Other users at our main office can connect without any issues.
The message she gets is "Call was not completed or has ended". "When contacting your support team, reference error ID 19 (source ID 241)."
The other office uses a different Internet connection. This is the only thing I can think of that could be an issue.
Does anyone know what "reference error ID 19 (source ID 241" means?
This user can host a Lync conference and users from the outside company can attend the meetings that she hosts.
I have tons of logs from this user...too many. I'm not sure what I am looking for.
Any help would be appreciated.

I found this info in the logs. Not sure if it is meaningful or not.
09/15/2014|15:45:04.329 222C:1730 INFO :: CUccConfSession::ValidateNotifyMsg - Received the first full conference doc, version set to 21
09/15/2014|15:45:04.329 222C:1730 INFO :: Function: CRTCCccpDecoder::GetSubject
09/15/2014|15:45:04.329 222C:1730 TRACE :: Condition failed with 80070057: 'm_bstrSubject != 0'
09/15/2014|15:45:04.329 222C:1730 INFO :: Function: CRTCCccpDecoder::GetDisclaimerTitle
09/15/2014|15:45:04.329 222C:1730 TRACE :: Condition failed with 80070057: 'm_bstrDisclaimerTitle != 0'
09/15/2014|15:45:04.329 222C:1730 INFO :: Function: CRTCCccpDecoder::GetDisclaimer
09/15/2014|15:45:04.329 222C:1730 TRACE :: Condition failed with 80070057: 'm_bstrDisclaimer != 0'
09/15/2014|15:45:04.329 222C:1730 INFO :: Function: CRTCCccpDecoder::GetNotificationData
09/15/2014|15:45:04.329 222C:1730 TRACE :: Condition failed with 00000001: 'm_spNotificationData != 0'
09/15/2014|15:45:04.329 222C:1730 INFO :: no video presentation mode capable property
09/15/2014|15:45:04.330 222C:1730 INFO :: Fake IM presentation mode capable property
09/15/2014|15:45:04.330 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:applicationsharing:id:CR3TTHNY vs. app:conf:focus:id:CR3TTHNY)
09/15/2014|15:45:04.330 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:applicationsharing:id:CR3TTHNY vs. app:conf:audio-video:id:CR3TTHNY)
09/15/2014|15:45:04.330 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []
09/15/2014|15:45:04.330 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []
09/15/2014|15:45:04.330 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:applicationsharing:id:CR3TTHNY vs. app:conf:data-conf:id:CR3TTHNY)
09/15/2014|15:45:04.330 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:applicationsharing:id:CR3TTHNY vs. app:conf:chat:id:CR3TTHNY)
09/15/2014|15:45:04.330 222C:1730 INFO :: no video presentation mode capable property
09/15/2014|15:45:04.330 222C:1730 INFO :: Fake IM presentation mode capable property
09/15/2014|15:45:04.331 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:audio-video:id:CR3TTHNY vs. app:conf:focus:id:CR3TTHNY)
09/15/2014|15:45:04.331 222C:1730 INFO :: Function: CRTCCccpDecoder::GetEntityStateMediaFiltersRules
09/15/2014|15:45:04.331 222C:1730 TRACE :: Condition failed with 80070057: '(enMediaType == UCCCMT_AUDIO) || (enMediaType == UCCCMT_VIDEO) || (enMediaType == UCCCMT_MESSAGE)'
09/15/2014|15:45:04.331 222C:1730 INFO :: video presentation mode capable: true
09/15/2014|15:45:04.331 222C:1730 INFO :: Fake IM presentation mode capable property
09/15/2014|15:45:04.331 222C:1730 INFO :: multi-view-capable: true
09/15/2014|15:45:04.331 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:chat:id:CR3TTHNY vs. app:conf:focus:id:CR3TTHNY)
09/15/2014|15:45:04.332 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:chat:id:CR3TTHNY vs. app:conf:audio-video:id:CR3TTHNY)
09/15/2014|15:45:04.332 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []
09/15/2014|15:45:04.332 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []
09/15/2014|15:45:04.332 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:chat:id:CR3TTHNY vs. app:conf:data-conf:id:CR3TTHNY)
09/15/2014|15:45:04.332 222C:1730 INFO :: no video presentation mode capable property
09/15/2014|15:45:04.332 222C:1730 INFO :: Fake IM presentation mode capable property
09/15/2014|15:45:04.332 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:data-conf:id:CR3TTHNY vs. app:conf:focus:id:CR3TTHNY)
09/15/2014|15:45:04.332 222C:1730 TRACE :: SIP_URL::IsBaseListContainedInCompareList - m_ParamValue for SIP_URL_PARAM m_ParamName opaque do not match (app:conf:data-conf:id:CR3TTHNY vs. app:conf:audio-video:id:CR3TTHNY)
09/15/2014|15:45:04.332 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []
09/15/2014|15:45:04.332 222C:1730 ERROR :: SIP_URL::InternalInitialize Didn't find host while parsing SIP URL []

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