User is locked.

Hi,
We are using ISA 3.0 version.
While accessing the Webshop
1. enter the UID and password then browser says that 'user is locked'
I tried with SU01 and SU05 also but not able to do so please suggest some ways.
Regards,
Fedor.

This message comes only if the SU01 user is locked.
Since you can see the logon screen and can go little further, the JCO USER is in good shape.
In ISA 3.0, you use the alias user id to logon. So, you have to find the SU01 user for the alias user id. If you go to transaction SU01, input the ISA Logon user in the ALIAS field and enter, you will get a funky user id, in the User field. If not, then you have to find the actual user id for this alias user.
Now, see if this user ID is locked....

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    17.08.2011     19:40:04     BNK_RFC     ilbnkpi1          SAPMSSY1     Password check failed for user SLDUSER in client 001
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    [Oct 2, 2011 2:46:06 PM   ] - 10.26.83.234 : POST /sld/cimom HTTP/1.1 401 1499 [47]
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    5) My understanding is that normally, when OIM is installed, the 'WEBLOGIC' user is added to OIM, with an "empty" password, and I confirmed via sqlplus, that the USR_PASSWORD in the OIM USR table is indeed empty.
    6) I think that with the order that the authenticators are in, DefaultAuthenticator would attempt to authenticate, and then OIMAuthenticator would attempt to authenticate. Since both are set to SUFFICIENT, if an authentication against DefaultAuthenticator succeeds, the authentication would be considered "successful".
    Based on all of the above, it seems like whatever the process that is trying to do those authentications is, it has a password that is not "password1" (since if it was using "password1", then the DefaultAuthenticator" would successfully authenticate, and it shouldn't try the OIMAuthenticator), and then OIMAuthenticator is trying to authenticate. Since the USR_PASSWORD is empty, OIMAuthenticator would always fail authentication, and thus the "failed authentication" errors followed by the "soft locked" msgs.
    7) I've tried to track down "what" process is doing the authentications, and I believe that it is EMAGENT. The reason that I say this is that if I stop EMAGENT using opmnctl, the "soft locked" messages stop.
    8) I've tried to set the "monitoring credentials" for the "weblogic" user in EM, to match the "password1", but even after I do that, I still see the "soft locked" msgs, and if I unlock the 'WEBLOGIC' use in OIM, then I get several "failed authentication" followed by the "soft locked" msgs again.
    9) I did an experiment (I'm running this under VMware, so I was able to do a snapshot and then revert after the experiment), where I set the password for the 'WEBLOGIC' user in OIM Admin to the "Password1", and after I did that, the "soft locked" errors stopped, so I believe that whatever process is attempting to authenticate is using the "Password1" password, rather than the "password1" password.
    I also have another earlier installation, that I installed using the "normal" way, i.e., letting the config.sh create a new WL domain, and that works and I don't get these "soft locked" msgs at all. That configuration also has USR_PASSWORD empty in the OIM database USR table.
    So, the question that I have is how do I get the EMAGENT to use the "password1" password instead of the "Password1" password?
    As I mentioned above, I tried changing that in the EM monitoring credentials, but that didn't seem to fix the problem (still got "soft locked" msgs).
    Maybe I've been staring at this problem too long, and am missing something, so I hope that someone can post some suggestions.
    Thanks,
    Jim

    Hi,
    I'm afraid that I'm not doing a very good job explaining what worries me.
    Specifically, I don't understand WHY the authentication of the 'weblogic' user against the DefaultAuthenticator is failing. I know that the reason that OIM is locking the 'WEBLOGIC' user is that the DefaultAuthenticator authentication is failing, causing the attempt to authenticate against the OIMAuthenticator (which also fails because USR_PASSWORD is empty), but why is that authentication against DefaultAuthenticator failing?
    More particularly, I'd really like to find out how to change the password that whatever is trying to do that authentication is using.
    As I said, I tried changing the monitoring credentials in EM already. I think that that actually changed SOMETHING, but not everything. Before that I was seeing 3 soft locked msgs every minute. After I changed the monitoring credentials to a completely different user that I created in the WL Console (emagent_monitor, member of the Monitors group in WL Console), instead of getting 3 msgs per minute, I'm now getting 1 msg per minute.
    So, it appears that it's something else, other than the monitoring credentials, i.e., something else (I don't know what) is trying to authenticate with the 'weblogic' user, but with bad password.
    Jim

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