User quota update bug on Iomega StorCenter ix4-200d - 2.1.42.189​67

Hi everyone,
my device is Iomega StorCenter ix4-200d running firmware version 2.1.42.18967
Last week user X on my device exceeded his personal folder's default quota (2 GB): I told him to move exceeding data away from the storage device and he did so.
Now he only has 300 MB under his folder, but the the device's web interface is still complaining about userX using 50 GB of space and therefore exceeding his quota. Furthermore, user X is not allowed to put more data into his personal folder, even if only stores 300 MB of data...
I tried the following solutions:
reboot the device
disabled quota on user X's personal folder and then re-enable it again
but none worked. How can I fix the issue?
Any help/hint would be appreciated. Thanks in advance

Hello sanzso
I highly recommend you contact LenovoEMC PX12 support in your region regarding this issue. 
a quick suggestions though.  If media server is enabled, in some situations there can be an issue causing a data usage mis-match.  Usually this would only show the  "others" listing to show as having a strange usage level.
To correct this, media server would need to be turned off, copy the share data to a new share or external storage device, delete the existing share(s) then restore the data to the new share(s).
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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