Using external data dictionaries

Hi,
here is my scenario: in the Account Detail Page the Address fields (County, Street, Zip Code) must be filled in from an external source. The user should access a link <Choose address> , a new window should open rendering the external data to choose from, and on closing the searching window the address fields shoud be filled with those selected by the user.
How could this be accomplished? Is there any possibility to pass a value selected in the child window (a custom applet for extracting the external data) to the CoD Account Detail Page?
What are the possibilities to make a custom lookup window with data extracted from an external database?
Thank you for any idea,
Simona

Hi Simona,
I think you are on the right track. There are a number of ways to accomplish what you want to do, given that you will need to build integration to complete the activity as defined in your email.
You could make the addresses read-only in CRMOD and provide a custom Weblink that calls the external address application. The key would be that the external address application would need to use web services to attach the address to the account once a user selects it. You can pass parameters to the secondary application, via the weblink, so that the address application would have the information to attach the address once it is selected. The only "issue" that I could think of would be that users would need to refresh the page to see the address after they complete the selection in the external system.
Another solution could be one where the address data is stored in another application altogether and the data is shown to users via a web app. In this scenario, the address data would not necessarily be integrated with CRMOD at all, but that would be a design decision. The complexity here is that you now have multiple applications and data stores for the data, and that data wouldn't be available within CRMOD (depending on design) for any CRMOD native functionality.
Good luck and let us know what you decide to do.
Thanks,
Thom

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