Utterly confused about over usage billing

So ive made the grave mistake of not checking my bt bill recently, easy to do i expect to pay x amount per month not a big deal but ive just found out that ive been charged an extra £50 per month every month since april for going over my 40gig limit !
while i could understand maybe going over that limit once or twice in an entire year by a few gig its seems something is wrong with this £50 charge per month
will be upgrading to unlimited asap just so this doesnt happen again, should also mention that the live chat thing have promised to refund £50 on the 28th of this month without an explantion of what that refund was for
can anyone help with this, i cant explain that amount of data downloaded per month it just doesnt make sense
Thanks in advance

This link may help.
Why is my broadband usage so high?
See http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
You may be better going onto an unlimited package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Confused About Wifi Usage

Hi guys,
just got an iPhone 4 on Monday and its my first ever iPhone. I have some basic questions and I hope someone here is patient enough to solve them.
Is it a good thing to have the wifi on always? I thought this way I can save on data usage since I am mostly in a wifi environment. My usage is average and I have a data plan of 4GB.
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"Is it a good thing to have the wifi on always? "
It is not good or bad. It is a preference. My wife and I both leave wi-fi on all the time.
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Confused about my monthly bill/activation fee?!?!?

Finally got an iPhone 4 on August 30th... paid $120 to activate it and for the phone! Which I thought was a VERY good deal. I've had the phone for 12 days no and decided to see where I'm at on my bill. I was told by the representative who helped me that I was only going to have to pay around 90 bucks a month... 60 for the monthly bill and 30 for data package! Sounded do-able. UNFORTUNATELY, I'm checking my balance that I'm going to owe on the 29th and it says I'm going to owe $160.86. I am so ******, I can't afford this!
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Prorated means you only pay for the number of days in the month you actually had the plan, For example, if your normal bill for one month was $120.00 and you actually only had the phone and plan for 15 days of that month, you would only be charged for 1/2 months use, or $60.00.
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Confused about usage of usage types (NW2004s vs. NW 7.1 vs. NW mobile 7.1)

Hello all
I'm confused about the different combination possibilities / restrictions when it comes to compare NW2004s, NW PI 7.1 PI and NW Mobile 7.1. I already consulted the Master Guides and technical installation guides but am still confused. So if someone could shed some more light on it it would be great!
We plan to implement our interfaces, whether internal (system to system) or external (customers, suppliers) using XI (now called PI, right?). But we also intend to develop and run mobile apps (occasionally conected ones). So my questions around it are:
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Thanks Russell and Larissa for your clarifications.
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Do the 7.1 versions contain real newer releases or is it just another packaging of same components? What are the advanteges of the 7.1 versions?
Thanks again in advance for some more clarification!
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Waiver on over usage on bb option 1

i'm new to computers and broadband. didnt know there was a limit of 10GB on option 1 that i have, or i wouldnt of let my daughter watch all them movies, iplayer, youtube, etc. ended up with £50 cost on top of my bill. i only just managed to sort out an email address and register with my BT. it took me a long week to do this after the bill landed on my doormat. i'm running out of time on the bill and i cant afford the over use charge at the moment cos £50 lot of money to me the way things are. this has proper stressed me out as i just come out of hospital overcome a serious condiition on icu. i'm gonna put one of those warning things on so it will tell me if it goes over the 10Gb again.
anyway i read up on broadband usage and it says that if you go over on your first bill the overusage can be waivered, but how do i go about this. the operators cant speak english proper so they cant understand me or i them. so can someone from BT pleaase give me a phone number, not to indian operator or machine, or a link for the waiver please. thank you. please reply asap
yours M
To the end of time and things...
Solved!
Go to Solution.

chrisbamb said:"This is the passage under the "What if I go over my Allowance" Section:
If you do go over your monthly usage allowance then you may be subject to additional usage charges as outlined in our Broadband Usage Policy. In certain situations charges may not be applied. If it is the first month that the allowance is exceeded, we will waive the charge and send you an email confirming the amount of additional usage and notifying you that any further over-use in subsequent months will be charged. All charges will be added to your next bill.
Unfortunately though the charges will be returned on your next Bill not taken off this one. You will still need to pay this Bill and then receive a credit on your next Bill. I would also look at what mediums your daughter is using to "download" films. Is she using UTorent or Vuze or some other type of torenting or is she streaming?
As advised above, if your daughter is going to be using that much internet I would upgrade to the unlimited package otherwise expect lots of charges in the future as 10GB's goes nowhere when you are downloading or straming."
this has been very useful. i did do a search on this forum referring to waiver but to no avail so here i am.
i will pay the bill anyhow altho i will ask for a delay on paying it as to give me time to get my next pension. i just hope that the £50 will be credited to my next bill, otherwise if the charges go onto my next bill its hardly a waiver as such if i dont get the credit. the bill i got is my first broadband bill but not my first phone bill. i didnt get an email because i only set up a email the last few days. i hope this isnt a necessary requirement to qualify for the waiver. but this is why i didnt know about the over usage.
my daughter has put movies on my pc disc, but she also watching youtube, channel 4, and bbc player altho i have stopped her from doing this untill i sort out what the 75Gb over usage is defined. i get answer to one question but then it opens new cans of worms as this is all new to me so i am learning the hard way as i go along.
thank you
m b
To the end of time and things...

Confused about cpu information here can you help plz

if you look below at this link
http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=579850&Sku=CP1-P430008NC&SRCCODE=PRICEGRABBER
Manufacturer Part No: BX80532PG3000D is right here but now look at this website below
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Please help Thank You very much :P

I am so happy that I am an MSI guy here at this lovely forum I mean you all helped me so much and you did not have to but I do apreesheate it a lot from you guys I do know that I will be tossing plenty of money in to this chip but the reason why it so high at tigerdirect is because you are paying for there name brand and there product but I love shoping at there store because they are always polite there over the phone and I always get there best service there so I don't mind paying an extra few hundread dollors for there stuff.
The reason for tossing so much money into this machine is no im not rich we or shall I say I am avrage I have a good job and still live with my parants so I have no utility bills to pay except insurance for my car every month but other then that I can save up quickley if I manage my money the right way hehe. But anywho I paid for the new from soyo SY-P4i875P Dragon2 Platinum Edition Motherboard capable of 3.02Ghz and will have a 3.00Ghz in it with HT I bought it from http://www.Outpost.com/ witch I did love there service all around but if you pay by check be prepared to wait for 2 weeks lol god lee don't they know wow to torture there customers hehe so plz use money orders hehe but they sent it airborne express I belive thats what it is called correct me if im wrong. and that was quick hehe and also they make sure the person gets it too by having me sign for the package hehe I love how that works.
I guess you guys are like havent he heard of paragraphs hehe:) Nope sure havent but since I went all out on video and sound I thought hey you know what why don't I dump this AMD and go for Intel pentium but before this desicion came around I was working on my Shuttle AK31 v3.1 and come to find out I ordered the wrong cpu when after I upgraded my bios to handle the xp2100+ cpu 1.73Ghz Thurobroud and was running the 1900+ 1.60Ghz Palimieo or what ever it was called but find out it would on;y run the paliminio chip so I was like well I don't want to overclock my board and put any stress on the board so I will put that 1900+ back in so I take my computer apart and go to take off the volcano 7+ fan made by thermaltake and requires a screwdriver flathead and a bit of skill in there words be carfull and use our product at your risk...lol
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Pricie hu I will have over 3 grand in my computer lol thats a lot for my hobby but the games are ausome let me tell ya I can't wait for half live 2 I think to come out and I love war games and sniper games like counter strike the graphics are grate
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FUP Charge but not over usage limit

Hi,
I received an email today informing i have 'spent more than £10 on my account since my last bill' so i decided to check what the hell was going on as i have no idea what this could be.
So i look at my phone charges and they are worth £4.24, i thne checked my broadband usage monitor and its not over the 40gb limit, its under half way. However on my account it says there is a £20 FUP charge for 20gb!
How can there be a £20 charge this month when i havent gone over, i paid last months bill in full so can someone please tell me whats going on?
The last time a warning about usage was sent out it was on the 22/3/13 and informed me of a charge that was paid on a previous bill, so why is there a FUP charge now for 20gb shortly after i paid my bill when i have not gone over my usage limit since?

NoX81 wrote:
Current usage is irrelevant? Then what is the point of it?
Im basing this off of billing cycle dates that i've paid for and what i've used since.
Ok my previous billing cycle runs from 19/2 to the 18/3 - i paid the bill for that period on the 19/3
My billing area says: usage since March 19th (the date i payed my last bill) £24.24 (£20 of it is a FUP charge)
Yet with thre FUP charge it says:
All usage from 01 Mar 13 to 12 Apr 13: £20.000
I paid a bill that covered up to the 18/3 and since then have not gone over usage so why is there a charge for fair usage now?
I'll contact support but if anyone has a good reason for this i'd like to hear it.
the current usage is irrelevant for the current charge a usage is calendar months so from 1st April whereas the charge you have incurred will related to the last usage period which ended on 31 March
usage is calendar months but your billing period is as you have said totally different
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Charged for broadband over usage but still below l...

Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
Thanks in advance,
Cheesed-off (paul)

Hi Cheesed-off,
Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Over usage of my allowance by 67gb with no warning

i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.

amchimneys wrote:
i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.
Hi.
I find this rather weird, and certainly sounds wrong.
May I suggest you click on my shortcuts, and use option 12b. If it requests a login with a Yahoo! ID - enter your full email address you initially chose. The resultant screen will do one of two things. (a). It will either allow you to add sub accounts towards the bottom of the page - this means the account is a primary, or (b) it will actually tell you the email address of the primary account.
If (a), then hopefully a forum mod can sort out this problem as you will clearly have been given incorrect details on initial setup.
If (b), then again a forum mod should be able to get to the bottom of why you were not informed of the primary email address and login details.
I am actually surprised that BT told you the email address the warning emails were being sent - I assume that you gave them your security details, in which case could mean option (b) above is relevant.
You will probably not be able to login to the "other" email address as either it's not yours (my scenario 'a') or it will be a different password to your other account.
There are ways to tell if an account is active, rather than inaccessible.
Go to [https://login.yahoo.com/config/login?] and enter the email address you were given by BT and a password - if it comes back with "This ID is not yet taken", then the account doesn't exist. If is says "Invalid ID or password", then that typically means a wrong password, but the email address exists.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I'm new and confused about "connection" things

I'm new to BlackBerry--I have an 8320 Curve, I'm a small business owner and I'm not connected to a BES. I use the BB Desktop Manager to synchronize with Outlook and to back up my BB and I've done pretty well on most things, but I still have a few things I'm confused about. In this forum, I'll ask my "confusion questions" concerning data options.
I have a "pay as you go" data plan with AT&T, my provider, because there is virtually no cell reception at my home where I also work. (I'm not using my BB for email since I'm in front of my computer most of the time). I have a home network set up and I've incorporated a router that supports wireless. I've connected a netbook to the wireless network and used it to surf the Internet, so, I know my wireless connection works. I've also managed to create a wireless connection on my BB to this network and on the Home screen, it will display my wireless network's name when I'm here at home, so, I know the device is connected to my network.
BUT, I don't think I'm actually using my home wireless network...I tried the other day by browsing the Internet and then AT&T told me I incurred data charges--which I thought I shouldn't have if I wasn't using their network. Either I'm wrong about assuming they won't charge me if I use my network or I have something set up incorrectly on my BB...can anyone provide some guidance?
Next, I don't truly understand what BIS is...I searched through the KB and couldn't find anything that actually defines BIS...could somebody please explain what BIS is?
Finally, can somebody please explain the difference between "mobile network" and "wi-fi"? It seems, if I turn off "mobile network" I have no connection at all, including wi-fi. Is that the way things should be? But, I can turn off wi-fi and still get a connection (if I go outside as far from my house as possible and face south <g>).
Thanks...and now I'm off to the BB Desktop Manager forum to ask a few questions there!
Solved!
Go to Solution.

Hi and Welcome to the forums!
I can help you with one or two of your questions:
ejm1 wrote:
Next, I don't truly understand what BIS is...I searched through the KB and couldn't find anything that actually defines BIS...could somebody please explain what BIS is?
BIS is Blackberry Internet Service...a service, hosted by your carrier, that provides a conduit between internet facing email systems (e.g., Yahoo, GMail, etc.) and your BB. Inside of BIS, you create conduits for each of your email providers that you desire to receive OTA email for on your BB. BIS will check your provider on a periodic basis (documented to be every 15 minutes) and only when there is something that needs to come to your BB does it generate any traffic over the carrier network with your BB. BIS is an add-service, only available to those who, from their carrier, contract for The Blackberry Data Plan (as it is usually called) -- a generic data plan is not usually adequate to have access to BIS.
ejm1 wrote:
Finally, can somebody please explain the difference between "mobile network" and "wi-fi"? It seems, if I turn off "mobile network" I have no connection at all, including wi-fi. Is that the way things should be? But, I can turn off wi-fi and still get a connection (if I go outside as far from my house as possible and face south <g>).
Mobile Network is your carriers network...data and/or voice services provided OTA for your BB. WiFi is wireless networking (802.11a/b/g/n) through your home WAP, hotspots, etc. I don't know if turning off Mobile Networ should or should not affect your ability to continue to use WiFi...I would think they are separate, but I don't have a BB model with WiFi.
I know nothing about the pay-as-you-go programs, but from all you describe, it seems that you may well be using your carrier network at times. You will need to find out (and there are others here who know) how to shut off your carrier network yet leave WiFi running so that you don't incurr the costs of surfing via the carrier network.
Hope that helps a little!
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Confused about XPostFacto and the 8GB Limit - Please help

Hi all,
I've been running XPostFacto 4.0 on my Apple G3 Desktop (Rev C, 640MB Ram, 533 Mhz G4 OWC CPU upgrade) for sometime and is running great.
But I have a question about the 8GB rule.
This computer only runs off of a Seritek SATA card. There is a 35 GB Raptor drive on it, the first 7.81 GB is the 10.3.9 drive, and rest is for applications and files.
I added a 160 GB Hitachi drive to the SATA card that I moved from my G4 MDD computer. It already has 3 partitions: 30 GB for 10.3.9, 10GB for OS9, and 115 GB for audio production files.
If I wanted to boot off the Hitachi drive, would I have to re-format and create a 8 GB partition?
As is, if I try to boot off the drive I just added, XPostFacto tries to synchronize the files, then it invariably crashes.
I tried reading the manual again, but I get confused about the Mac OS X Installer and the 8GB rule, and so on.
Thanks!

i wound up erasing the partition on the transferred drive and carboncopycloning the beige's OS X drive to it...and now the transferred drive is booting ok!
now, i'm thinking of copying the whole raptor drive over and re-partitioning the raptor drive (strangely, the raptor appears with about 9 partitions on Disk Utility, though the only two that i created are clickable...wonder if the OS sees this drive as something like scsi).
this is a little asides the point, but on my MDD, the 7200 hitachi seemed to test as "faster" than the 10000rpm raptor in most categories. would the 7200 drive infact be better for OS style-tasks?
Powerbook Alum 15 G4, MDD Dual 867 Mhz, Beige Minitower G3 Mac OS X (10.3.9)

Confused About Catch Up

Hi everyone, So I have just had Sky installed and I am a little confused about some aspects of it and I hope someone can give me some advice. The catch up service: Is it normal for there to be very little actual content in the catch up section?When I was looking at the various options on offer, one of the things that I really liked the look of was the '30 day catch up service'.
I (possibly incorrectly) assumed this would mean I could access the vast majority (if not all) of the programmes shown on Sky for the last 30 days. When I look in the catch up section, there is very little choice there.For example - in the sky channels section, sorted by day - for last Saturday there are only four shows. Is this a fault or is catch up a whole lot less than it promises to be? I have the family package by the way and I realise that I can only access channels and catch up that I am subscribed to but it seems very poor to me that the 'catch up' service amounts to just a handful of shows, most of which I am not interested in. Strangely, when I manually search in the search box for a specific show, I get on-demand results that I cannot find anywhere else in the EPG. Is there more on demand content there but only if you know exactly what you want to search for and use the search box? It seems odd to me that I have to know what I want to watch and search for it manually, I cannot just browse a list of available shows. Pushed on demand: So the way I understand it is this, my 500GB hard drive has 250GB partitioned off for the sky box to download content to overnight. Where do I access this content?I can't find any of it.I have read the manual and it says I will see a little play icon on content that is available to watch which, I assume, refers to content automatically downloaded by the box. I have seen this icon on one show. That's it. Is 250GB of space being used for nothing?Can I get that space to use for my own downloads and recordings?I know there is a setting to turn off 'pushed on demand' but does this free up the space reserved? Sorry if this has been covered elsewhere or if I am asking stupid questions and thanks in advance for any replies. Broddr.

Thanks for the reply Annie.
I did as you suggested and still get no more.
Pressing the green button and selecting channels just splits the five shows up into their specific channel.
I have five shows total.
I select Nat Geo channel and it shows the three of those five shows that are on Nat Geo.
I select Nat Geo Wild and it shows the remaining two of those five shows that are on the Wild channel.
I have been through all the system settings and every page on the box OS again and again and I am coming to the conclusion that I do not have a problem as such, rather the service is simply pants!
Apparently my 'catch up' service for Nat Geo for the last four days consists of one programme!
I suppose for an 'extra' service I can't really complain, but the touted '30 day catch up service' was one of the main reasons I signed up.
I would argue they should not really call it 'catch up'.
'Selected highlights' is probably more accurate.
"Catch up on the best of sky over the last thirty days - as long as, for example, what you want to catch up on SyFy is Dark Matter and Defiance 'cos that's all there is."

Some confusion about 3D TV's and Syncing Glasses

There has been some confusion about our ad from last week and the offer to sync the 3D glasses with your TV.
We by no means intend to confuse our customers or offer fraudulent services. The offer is new to our stores, and our own employees have been in training just this week. Let me clarify the services included with the Samsung 3D TV offer that appears in this weekend’s insert. Geek Squad will:
Set up and connect your TV + up to 5 components.
Add internet connectable components to your existing wireless network.
Make sure your 3D glasses work.
Review and teach you how to use all of your new gear.
We have some customers who aren’t quite sure how the 3D glasses work, or that the glasses automatically sync with their new 3D TVs. So this informs them that they can depend on Geek Squad to answer their questions during installation and set-up. There is no additional charge for this – and the Geek Squad 3D installation and networking services are included in the total price of this offer.
Matthew
Community Builder
Best Buy Corporate

Can you give details of how you get to £45 per month?
Phone rental and BB Opt 2 ought not to be more that £32
You can opt for line rental saver NOW and that will seriously reduce your bill.
You can also recontract your BB at anytime and unless you recontracted last May or only got BB last May then you are out BB contract and and can cancel or move or negotiate a deal.
If you are really hard up you could cancel Sky as one senior to another.
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Confused about calling an American mobile that is ...

My son is currently in Korea and he has Skpe on his mobile phone so he can call us. I would like to call him but I am confused about how to go about this without getting huge international fees. Do i need to have a plan or do I call the number that comes through on my phone using the Skype app? If I need a plan which one do I get? His phone is an American mobile but is physically in another country, does this matter at all? Obviously I have no idea how this works so any input anyone has would be wonderful! Thanks!!!

Hi, Huskymom, and welcome to the Community,
Before delving into features and subscriptions, have you tried downloading and installing the Skype software, and calling your son Skype-to-Skype? Skype calls between Skype users are always free of charges.
What is Skype? http://www.skype.com/en/what-is-skype/
Calling, seeing, messaging and sharing with others – wherever they are.
Get started
This is all free...
Your Skype account and the latest downloads.
Video and voice calls to anyone else on Skype.
Instant messaging and file sharing.
...and you pay for these
Calls to mobiles and landlines worldwide at low rates.
Send text messages from just a few pennies (Note, you would receive reply SMS messages directly to your mobile (cell) phone.)
Get online at over two million public hotspots worldwide with Skype WiFi.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Utterly confused about over usage billing

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