Validation/Activation loop

I purchased, downloaded, installed and was approved for student/teacher Acrobat Pro XI.  When I go to use the program I keep getting this Validation loop.  It states it cannot connect to the internet.  I followed the proxy wall suggestions and still.  It keeps asking for a serial number, which I have, but never gives me a space to enter it.  I've attempted to go for the offline activation to no avail.

Hi Babu,
if you have good knowledge in creation of validation and its rules can you plz guide me...
1)i want to restrict costcenters,plant wise.
  can it be possible thru validation??
2) i want to restrict 3/4 GL accounts to a  particular USER,can it be possible thru validation?
Regards,
sumeya

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