Verizon Community Terms of Service 3/24/2015

Your use of the Verizon Community (Forums, Blogs, and Idea Exchange) is governed by these Verizon Community Terms of Service, together with the Verizon Privacy Policy and Verizon Terms of Use (collectively, the "Terms"). The Terms describe the permitted and prohibited uses of Verizon Community, among other things. Your access or use of Verizon Community evidences your acceptance of the then-current version of the Terms, and any related rules and guidelines posted on Verizon branded web sites.
Verizon reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on Verizon Community or, in the case of the Verizon Privacy Policy or the Verizon Terms of Use, on any other Verizon sponsored Web site. Verizon also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and user without affecting the application of these Terms to all other postings and users.
"Posting" means, but is not limited to, any text, links, images, communications, opinions, software, data, and any other content any person provides on Verizon Community, including, but not limited to message boards, chats, blogs, or otherwise. Your use of Verizon Community, or any materials or services accessible through it, after a Posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access or use of Verizon Community.
Participating in the Verizon Community
The Verizon Community is intended to provide consumers with the opportunity to exchange useful and helpful information.  All participants must be above the age of eighteen. We may edit or remove any posting we consider, in our sole discretion, to violate the Terms or be inappropriate for the Verizon Community for any reason.
Appropriate Conduct
Users of the Verizon Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Verizon Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Verizon Community agree that Verizon is not responsible for the accuracy of the content of the Verizon Community and will not be liable for any damages incurred as a result of their use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Verizon has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.
Posting to the Verizon Community
Users of the Verizon Community agree not to upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:
Any personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, chat ID numbers, router serial numbers and trouble ticket repair numbers. Also no phone/fax numbers, emails, for any business or their employees;
Spam such as advertisements for other web sites and services, chain letters, or pyramid schemes, unauthorized solicitation;
Flood, such as excessive posting or padding posts;
Profanity; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable;
Discussion of illegal activities or providing links to other websites containing such information;
Discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product.
Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
Material, the posting of which violates any party's copyright or other intellectual property rights;
Posting, publishing, uploading, reproducing, transmitting or distributing in any way any content belonging to Verizon, or derivative works with respect thereto;
Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
Posting a link directing users to any information or content that, if posted on the Verizon Community, would constitute a violation of the Terms or of any State or Federal law;
"Bombing" the Verizon Community or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the Verizon Community, excessive cross-posting; "bumping" or making posts with no new useful content in order to move them to the top of the subject area.
Attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information.
Posts that describe how to violate Verizon policies or terms or conditions are considered unacceptable and will have the offensive language deleted.
Posts that discuss hacking and/or rooting a wireless phone from any carrier will be removed.
Posts that discuss how to circumvent Verizon’s security.
Posts that discuss any litigation or potential litigation (past, present, future or otherwise) is prohibited since the Verizon Community forum is not a legal venue.
Kudos abuse including soliciting others for kudos, or giving an excessive number of kudos to a specific user.
User may not repost any private communications they have had with Verizon agents or staff on the boards.
If a user posts a thread threatening Verizon with Legal action, that post will be removed so it can be reviewed by the appropriate teams within Verizon. The user will be sent a PM to be notified of this action and the resolution.
Small business customers may provide information about the company in a post or profile, e.g  “We sell phones.  Click here to learn more about our phones and our company.”   However  small business customers may not spam or advertise specific offers, e.g.  “We sell phones.  Click here and for $19.99 you can buy our phones.”
Please Note:  Verizon  reserves the right to remove or move any posts or any profile content either deems inappropriate.
Idea Exchange License
You grant to Verizon and its designees a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid up and royalty free license to use (i) any ideas, expression of ideas or other materials you submit to the Verizon Community (collectively, "Materials"), and (ii) any and all intellectual property rights you have that cover or are in any way related to the Materials, whether in patent, copyright, trademark, trade secret, or any other proprietary right, in each case without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party (the “License”).
The License shall include, without limitation, the right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and sublicense the Materials, and own all rights therein in the name of Verizon or its designees, throughout the universe in perpetuity in any and all media now or hereafter known.  The License shall also include the right to, directly or indirectly (including through multiple layers of persons/entities), make, have made, use (including by Verizon customers), sell, offer for sale, import, distribute, and otherwise dispose of any product or service that includes any ideas, inventions, embodiments, or other concepts that are part of the Materials, and use any and all intellectual property rights you have related to such Materials.  The License shall also permit Verizon and its designees to use the Materials (including portions thereof), rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Verizon and its designees or any third party, with the Materials you submit. Any such works shall be owned by Verizon and shall not be subject to your approval or payment by Verizon of any compensation to you.
You agree that the Materials you submit: (i) are original to you and accurate, (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right, (iii) are owned by you and are not subject to any claim of ownership by your current employer, a former employer, or any third party, (iv) do not contain the confidential information of any third party, and to the extent they contain your confidential information, immediately become non-confidential the moment you submit the Materials to the Verizon Community; and (v) are submitted by you on your personal behalf, and not on behalf of your employer or any third party.  You also agree that you have filed to protect and/or preserve any protectable ideas contained in the Materials, to the extent you wish to protect and preserve them (e.g., through copyright registration, patent application filing, etc.) prior to your submission of such Material to the Verizon Community.
You acknowledge and agree that the relationship between you and Verizon is not a confidential, fiduciary, or other special relationship. We shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit.
By making a submission, you acknowledge and agree that Verizon and its designees (i) are continually and independently of the Materials working on ways to improve upon and expand Verizon’s product and services offerings, and may create on their own new products or services that are similar to the Materials, (ii) obtain many submissions from others that may be similar or identical to the Materials you submit through Verizon Community or other channels and means. You hereby waive any and all claims you may have had, may currently have, and/or may have in the future related to Verizon’s review, acceptance, and/or use of the Materials, (iii) are under no obligation to review, use, or in any way process your Materials, regardless of the status indicated on the Verizon Community.
Registration Requirements
While registration is not required to read postings on the Verizon Community, users must register an account with Verizon in order to post to the Verizon Community. Verizon may refuse to grant you, and you may not use, a user name that is already being used by someone else, belongs to or impersonates another person, violates the intellectual property or other rights of any person (including but not limited to trademark rights), is offensive, or that Verizon rejects for any other reason in its sole discretion. Participants agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Verizon may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.
Privacy Concerns
Verizon strongly discourages users from posting personally identifiable information in the Verizon Community. Any information posted on the Verizon Community is at the user's own risk. Verizon respects and protects the privacy of our customers and those who use our Web sites, and the Verizon Privacy Policy provides details of our approach to privacy and how we collect, use and protect personal information. But information posted on the Verizon Community is not protected and can be easily obtained and used by others.
Moderators
Verizon reserves the right to manage the postings on the Verizon Community to provide an orderly presentation of this information. To effectively manage the Verizon Community, Verizon may designate employees or others to act as moderators and administrators for the Verizon Community ("Moderators"). These Moderators are the only representatives of Verizon authorized to manage the Verizon Community. Any Verizon employees who are not designated as Moderators or Employees are not authorized to represent themselves on the Verizon Community as Verizon employees. Authorized Verizon Employees are distinguished by the Rank of "Employee" and/or an official Verizon logo as an Avatar.  Verizon is not responsible for content provided by any Verizon employee who is not designated as a Moderator or an Employee.
Community Monitoring
Users are asked to help Verizon keep the Verizon Community a valuable and enjoyable information resource for all participants by notifying us of any offending messages or other violations of these Terms. To advise us of such a posting, click the confidential "Report Inappropriate Content" link on the applicable post. Repeat offenders will be contacted by email and eventually banned from the Verizon Community. If violations are egregious in nature, we will contact the appropriate authorities.
Modification and discontinuance of the Verizon Community
Verizon reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Verizon Community (or any part of the Verizon Community, including any postings) with or without notice. Users agree that Verizon will not be liable to users or third parties for any modification, suspension, or discontinuance of the Verizon Community.
Termination
A user's privilege to utilize or access the Verizon Community may be terminated by Verizon immediately and without notice if the user fails to comply with any term or condition of the Terms. Upon such termination, the user must immediately cease accessing or utilizing the Verizon Community and agree not to re-register or otherwise make use of the Verizon Community. Furthermore, the user acknowledges that Verizon reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Verizon Community. The user understands that Verizon may exercise this right in its sole discretion.
Disclaimer of Warranties and Limitation of Liability
MOST OF THE CONTENT POSTED TO THE VERIZON COMMUNITY IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH VERIZON. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT VERIZON DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, THIS THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT VERIZON IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD VERIZON, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH VERIZON COMMUNITY, USE OF VERIZON COMMUNITY, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER. THE CONTENT ON VERIZON COMMUNITY IS "AS IS" AND CARRIES NO WARRANTIES. VERIZON DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON VERIZON COMMUNITY, REGARDLESS OF WHO ORIGINATES THAT CONTENT. VERIZON DOES NOT WARRANT THAT VERIZON COMMUNITY  IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. VERIZON IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM VERIZON COMMUNITY, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIZON AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF VERIZON OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN VERIZON AND THE USER.
Miscellaneous
The Terms are a complete statement of the agreement between you and Verizon, and set forth the entire liability of Verizon and your exclusive remedy with respect to your access and use of the Verizon Community. In the event of a conflict between these the Verizon Community Terms of Service and either the Verizon Privacy Policy or the Verizon Terms of Use applicable to Verizon, these Terms of Service prevail. The agents and employees of Verizon (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Verizon. Any waiver of the Terms by Verizon must be in a writing signed by an authorized officer of Verizon and expressly referencing the applicable provisions of the Terms. Your privilege to use or access the Verizon Community may be terminated by Verizon immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Verizon Community. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Verizon may have under trade secret, trademark, copyright, patent, or other laws.
*If you feel you have a solicitation that should be posted to the Verizon Community Forums, please ask for pre-authorization by contacting Verizon at:  [email protected] or you can reach out directly by private message to any official moderator or admin in the community.

Looks to me (and I haven't been advised on changes) that this is a customer protection.  I don't know what the previous policy was, but this guarantees that if FiOS is no longer serviced in your area, you cannot be charged an early termination fee if there remains time left on your account.  It seems obvious that you wouldn't be he held responsible in such a case, but this is just putting it in writing. 
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Similar Messages

  • Welcome to Verizon Community Forums

    Welcome to the Verizon Community Forums
    Verizon Community Forums provided by Verizon Corporate Services Group Inc. is as an educational and support platform for people to exchange their experiences, tips, information and techniques with other members of this online community.
    Verizon encourages you to visit Verizon Community Forums often to read and participate in Residential Product and services discussions such as:
    Residential Phone
    High Speed Internet
    FiOS® Internet
    FiOS® TV
    Verizon.net Email
    Small Business
    Please be mindful of the rules while participating so that everyone here has a rewarding experience and feels encouraged, valued and respected. This is peer-to-peer forums in which the answers come primarily from people like you. 
    The Forums are now 7 years old, which means we have a wealth of information available for you. We urge you to search the boards before posting a new topic- you may just find the answers you need already! Here is a great blog post about how to do just that.
    We also suggest that you read through an entire thread before adding something new. Our members are fast & knowledgeable, so you may find that your question has already been asked and answered that way!
    Contacting Verizon
    If you have account specific questions or comments, please contact us directly using the information below:
    Residential Voice & Data; Contact Us
    Small Business: Local - Wireless
    Forums Technical Support - Click Here
    We hope you enjoy the Verizon Community Forums!
    - The Verizon Community Forums Team
    Message Edited by Jay-VzW on 03-26-2009 06:39 PM
    Kathleen
    Verizon Telecom
    Online Center of Excellence
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

    dslr595148 wrote:
    While I do not know the answer to your question, I can tell what I figured out.
    That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2
    ^^
    Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...
    This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.
    Unfortunately, I was hoping for an alternate route to support and/or a status post.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Wow, what is up with Verizon and their customer service?

    This company is becoming a joke.  Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box.  Third... Two day shipping on preorders, not overnight especially when they are releasing a week late.  Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd,  a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious.  If any other carrier had service at my house I would already be with them.

    You know Ann there are other people out there who do things differently than you do...  I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc.  and in my experience  those that come with the phone tend to be of very nice quality.
    << Personal comments removed to comply with the Verizon Wireless Terms of Service >>

  • How can the FFC possibly force Verizon to provide the service I've paid for?

    So it seems that Verizon is quite fond of giving their customers alot of ******** and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.
    Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."
    Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.

    Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?
    When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.
    What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.
    How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?
    I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be ****** off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.
    Comments edited as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • Verizon Community Leaders

    Community Leaders
    A new badge of honor has been added to Verizon Community Forums.
    The CL stands for Community Leader.  Certain individuals have been named by Verizon Community Forums Adminstrators and Moderators as Community Leaders.
    Some of the criteria these individuals have met have included the following:
    Provides Helpful Advice
    Has Positive Tone to Posts
    Is a Frequent Contributor
    Interacts well with moderators and admins
    Follows User Guidelines
    Please take a moment and congratulate your new Community Leaders!
    Message Edited by WirelessSetup on 03-11-2009 10:17 AM
    Kathleen
    Verizon Telecom
    Online Center of Excellence
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

    We have included seven new community leaders for 2010. You will recognize them by their new "Community Leader" badge.
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  • Verizon Reception and Customer Service On Extreme Decline

    My husband has been a loyal Verizon customer for almost a decade and I was on Tmobile several years back.  He told me that Verizon was great and it was true...3 years ago, and so I decided to cancel my Tmobile service and join Verizon....even though it was much more expensive.  Verizon use to be known as the more expensive, but much better quality and reception carrier...(e.g. "Can you hear me now?" commercials, which funny, have now dropped off the face of the earth).   So we both had been on Verizon and been paying an arm and a leg and of course, we buy their phones, which come with these limited warranties and essentially stop working before the contract term is up, you end up renewing your contract.  We had no problem with doing this and I was able to get an IPhone 4S before the IPhone 5 came out.  That was middle of last year, and we had noticed the service was starting to go bad, but the people at the Corporate Verizon Store told me they were working on it and it would get better.  So I signed on the dotted line...and little did I know because I got another phone, the people at the store decided to add some "third phantom line" I didn't even know about so my bill jumped!  So we have two phones and are paying for three!  My bill runs for two phones with limited data and minutes to around $170.00-$190.00...which is fine if the service was worth anything.  But the service has just been going down the drain!  My calls get dropped, they go in and out, my emails don't load, the internet doesn't work half the time and my husband pretty much completely can't use his phone - he can't ever get any emails and never has reception.  I have to leave him voicemails or text him to call me because his phone always just goes straight to v/m.   So, we were pretty much fed up - we wanted to stick it out because my husband had been such a long time customer and we were hoping things with get better, but they didnt.  My husband was always telling me how great customer service was, and if you call them they will take care of you...but I don't know how they could make the service better. 
    But anyways, we call trying to see what the termination fee was and wow...$300+ for each line including a line no one told me they added on?  Seems like fraud.  So I googled it and apparently this was a big issues with Verizon doubling cancellation fees - how can they get away with this?  They said it goes down $10 for every month up until the day the contract terminates and even if you cancel a day before it would be over $100...So we were looking at $900+ to terminate!  Okay, fine, so seems like we are stuck apparently.  Funny, because when I went in 2012 to get a new phone, I explicitly asked if there was anything different (my friends who HAD verizon told me to be careful because Verizon is getting worse and worse and really sneaky) and they guy failed to mention that they doubled the cancellation fee...misrepresentation?  So we said fine, if we are stuck with awful service for a few more years, well we don't want to pay a premium for bad service (in fact, we were thinking to just get another phone with someone else in the mean time because we both need the phones and data packages for our work in Corporate America)...and we were paying $168 and the lady told us she can drop us down to $175...um...wait you are trying to upsell me?  I know how much I pay each month.  Unreal.  And the lady at customer service was literally arguing with us.  It was unreal!  What happened Verizon??  I was really taken aback and we kept asking to talk to a supervisor because she was so unprofessional and rude and clearly trying to rip us off and she kept refusing for 30 minutes...Its been almost 2 hours on the phone with them and they said okay, we'll try to give you a tiny bit of credit and oh yeah, it takes 5 minutes to load one page on the internet and your calls get dropped and your email doesnt work?  Too bad, wait out your contract....I will be sure to tell all my friends and family members just how awful Verizon has become because I am just beyond disappointed.

    1. Verizon doesn't make any phones, the warranty comes from the manufacture. It is a one year limited waranty, same as ANY electronic device (hard drive, monitor, usb etc etc)
    you bought a subsizied phone, you didnt pay full price that is why there is an ETF..it is not some trick or scam, it is common sense. (removed)
    2. verizon ad campaigns change, watch the superbowl last year there was a can you hear me now commercial.
    3. verizon invests more into its network than all the other carriers combined every year. Not every area will get the same service, some carriers are stronger than others.. what city do you live in?
    4. you pay for service, you get service. there is no loyalty here.
    5. where do you calls drop? have you tried marking them and putting in a ticket?
    6. where does your data drop, email not loading? are you indoors when this happens?
    7. Where is your husband when you call him and and it goes to VM, does he turn his phone off when he is at work?
    Comment edited as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA

    My Complaint:  I have been a Verizon Wireless customer for approx 20 years.  I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning.  She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer.  The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of  I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone.  I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer.  If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade.  It is times such as these that you get to see how much of a "valued customer" you really are.   I guess you are valued as long as you pay your bill and continually  purchase their products.  I would like to speak with someone from Verizon's corporate or customer relations department.  As of now I am really considering changing my service to a different provider.  I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

    I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat  other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
    msvat <[email protected]> wrote:
    msvat  created the discussion
    "What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA"
    To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
    >

  • Is it against terms and services to run a private file server to access files at school?

    Hi guys. I'm looking to set up a server in my home for accessing my files at school. Would this be against terms and services if I were to set up port fowarding to my server and used a DNS server to have a url like
    http://www.example.com/
    as long as I wasn't bringing in ridiculous amounts of traffic (which I won't)
    Also, Verizon assigns static IPs, right?

    for personal use, it would be fine. but if it is publicly accessible. meaning that it can be found by searching the internet. then it would be against the TOS for residential accts
    Static IP's are only available for business accts. not residential. And it is expensive. Last I heard a static IP starts somewhere around $150 per month.
    ====================================================================================
    Error exists between keyboard and chair.

  • Does Verizon train their customer service reps? I say NO!

    Been trying to but an equipment protection plan for my new phone. Called customer service and was told about their $8 a month plan and decided to buy it. 4 days later i get my first e-bill and it says I bought a completely different service (tech coach)for a different amount of money ($7 a month). I never heard of Tech Coach and I don't want Tech Coach! So i called back again. I was told there is no $8. plan only a $5.87 plan or a ten dollar plan (hmmmm). I asked the CSR to show me the plans in writing. The CSR could not! I asked to speak to their supervisor and they said they could only put me back into the que ( I already waited close to 15 minutes for this rep. I called again and a young man named Trevor said he could help me. He said there is NO $8 plan..... but he contradicted himself so many times that I finally called the Insurance company directly and was sold the original $8 monthly plan I wanted in the first place ( I hope)! so I have determined that  Verizon's customer service department you get  sad sack  CSR's who lock you into a 2 year contract but lie and deceive their customers by giving false or misleading information. DEMAND TO SEE EVERYTHING IN WRITING!!!! Then you will have them by the short hairs instead of the other way around. Glad I have a few more days to cancel if i want.

    Just some fyi, there are only a few different asurion plans. The $5 one is for basic coverage (with the deductible, of course), there is the $8 for basic coverage and the the 1 year extended warranty, and THEN there's the $10 which is the same as the $8, plus Tech Coach.
    The $10 is ok for iPhones, being iPhone is $9.99 for what is normally an $8 plan with any other type of device. They're already paying high dollar for coverage, so may as well give them tech coach for a penny.
    VZW doesn't train their reps nearly as well as they should, and it isn't the reps' faults. They're literally trying to do all they can with almost no help. They aren't lying or giving misleading information, they're just relaying what they have..
    Comment edited as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • "Unable to Verify Terms of Service"

    This message appears after I log into my account "Unable to Verify Terms of Service".   What does that mean ?  Verizon customer for 30-40 years.

    Did you recently upgrade your service?  If you upgraded your service, and initiated or renewed your contract, there will be a new TOS.  I don't know how it is now, but they used to have the TOS verified through this automated system when done over the phone.

  • TS4425 "Photo Stream Unavailable. The iCloud Terms of Service have changed."

    There is a resolution article for this however it does not work if you are using a mac with OS10.6.8 and portable devices using iOS5.1.1.  Why is it that I could use Photo Stream before the Apple TV update to 5.1 and afterwards the feature is removed until I upgrade to Mountain Lion or iOS6?  It's not fair.

    If your problem is the similar to mine you can visit any OSX 10.8 mac in an Apple Store and accept iClouds new terms and conditions with the Apple ID / password you use on your Apple TV. Photo Stream will then work on your Apple TV at home. It's an easy and free workaround solution.
    Problem:
    I could not accept the terms and conditions on my Mac with OSX 10.6.8 (Snow Leopard) or my iOS5.1.1 devices or my Apple TV Software version 5.1 in order to use Photo Stream on my Apple TV.
    Solution:
    Visit an Apple Store and find a Mac with OS X v10.8.2:
    Choose Apple () > System Preferences.
    Choose View > iCloud.
    sign in to iCloud with the Apple ID that you use on your Apple TV
    After a moment, the latest iCloud Terms & Conditions should load.
    Read the iCloud Terms & Conditions, then select the checkbox for "I have read and agree to the iCloud Terms of Service".
    Click Continue.
    When complete, you should be able to access Photo Stream and related services on your Apple TV.
    The workaround solution above is a modified copy/paste of the support Article:http://support.apple.com/kb/TS4425
    Background:
    Apple support UK gave me this insight that I don't need to use my own computer to accept the new terms of service.  I asked this savy support rep if she would like to add a note about the solution here on the community to ease peoples pain but she suggested that I do it myself.  This is a workaround straight from Apple to me to you. I suppose it will never be official. Note, the computer I used had a guest profile active which allowed me to log out then log in again afterwards to be sure my Apple ID and password would not be compromised.
    Good luck with this solution if you want to try it out.

  • Terms of service

    Hi Im hoping that my internet service will work now that I have accepted the Terms of Service.

    Dynamic DNS is the term I think you're looking for. I use one, and it does come in handy.
    As far as running servers is concerned, I used to run one from home and never got yelled for it, but that was back in the day of not having Port 80 Inbound wide open. I still run the occasional game server from time to time but that is something anyone with a console already does (I use PC). What I ran for web was a small site that eventually got moved to a dedicated server, so it didn't generate too much traffic and was nothing more than a Blog, Forum, and a place I'd use to send very large files to friends on a one-off time. It is still against the ToS unless you get Busines Service + Static IP, which quantum is currently not available with at the moment but that's about it. Just be aware though if you choose to run a web server on a residential connection against the ToS, if the site starts to generate a good amount of traffic or if there is something illegal on the site, Verizon will certainly enforce that part of the ToS.
    So, to wrap things up, the answer is No, and I'd say you're best off either getting Business service + Static IP if you really want to host from home a web server, or consider getting a cheap but reliable web host in a Datacenter to do the load.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Verizon Shutting Rural DSL Services Down--FCC Complaints

    I have a home in the rural high-desert area of California. The DSL offered was old Fujitsu frame-relay equipment. The equipment is failing and Verizon does’ not plan on repairing, replacing, or upgrading the equipment. So hundreds of people in the area are losing service. This shut down is an extremely difficult situation for those residents who have depended on the DSL service while working from home.
    I know for a fact that the Fujitsu frame relay equipment is being used in other parts of the country, so does the FCC, yet they are telling me it’s not available! How much does it really cost Verizon to ship some of the unused equipment from one part of the country of the other, not much! After 7 years of service, and thousands of dollars spent on my part verizon just decides to end my service and that of hundreds of other customers so they can avoid spending perhaps a couple of thousand dollars--just so a high level manager can look good keeping their department under budget!
    There are no other services available for the area. Dealing with the extremely poor Verizon customer service phone technicians has been exceptionally difficult. None of Verizon’s departments seem to be in communication with one another. The old Fujitsu frame-relay equipment requires a Fujitsu modem; I cannot begin to count the number of times the Philippine, India, and even so-called higher level technicians in the United States have tried to tell me I am using the wrong modem. A new modem even showed up in the mail last week!  I have spent hours on the phone trying to resolve this problem, which usually starts with a long revolving series prompts, then a technician telling me we need to reboot the modem, and then hours of them trying to tell me it’s the wrong modem. I do not see how such a large company can allow such poor and low quality service to happen. With land-line phone service on the way out, I would think they would reconsider their poor customer service tactics to retain customers.
    I will be filing two complaints, one with the Better Business Bureau and one with the FCC for not delivering services as promised and shutting down the service with notice or attempting to repair it. I am curious, how has the BBB and FCC helped resolve their Verizon service issues?

    Our community of Landers and Flamingo Heights in California has completely lost Verizon broadband service, the community was serviced by older Fujitsu frame relay equipment. Losing the service wouldn’t matter so much, but for some of us there are no alternative services available. I have never been told in an official communication or letter that once the Fujitsu equipment goes bad Verizon will no longer offer broadband service in the area. Verizon just let the equipment go bad and waited for us to call in. This maneuver by Verizon leaves hundreds of customers without broadband. We are stunned that Verizon would just stop the service we depend on-the families that work from home and need broadband to make a living, the children who depend on the internet for their education, and the senior citizens you use email to communicate with their families. Do these people not matter?
    We can only assume this is a cost effective money saving tactic for Verizon, but what’s amazing is how Verizon claims to support small communities and children through millions of dollars in philanthropic donations. Just one child matters, and there are numerous children in this area! Their political contributions are even more staggering, which total millions of dollars. You can see how much Verizon would rather support a politician who may or may not win than stand behind the current customers. In addition to millions spent on sporting events, stadiums, and corporate executive perks. To move one piece of equipment from one part of the country to another costs little in comparison. This goes against the Verizon credo and broadband commitment.
    http://responsibility.verizon.com/shared-success#service
    http://responsibility.verizon.com/assets/docs/VZ_Political_Contributions_Jan_June_2013.pdf
    http://responsibility.verizon.com/broadband-commitment
    http://responsibility.verizon.com/verizon-credo
    “We are pleased to share our Code of Conduct (2.21 MB .pdf) to let our customers and business partners know that integrity and respect serve as the overarching principles for how Verizon conducts its business. Our goal is to be the most respected brand in communications by making and keeping promises to our customers, our communities, our shareholders, and our employees. The Verizon Commitment and Values, along with our Credo, which appear on the inside cover of our Code of Conduct, highlights these commitments.”
    My ultimate goal is to have our old copper-wire broadband service restored—upgrading to FIOS would be nice, but it’s not a necessity and not the end result we are looking for. It seems me that Verizon would stand behind their customers and continue offer them service, especially in these tough economic times. I am speaking for all the elderly citizens who can no longer communicate and enjoy email from family, the people who can no longer work from home, and the children who can no longer supplement their education through research on the internet in this area.
    If you have lost your broadband service in the area and would like to get it back, please contact Verizon and voice your concern. Other alternatives are filling a BBB and FCC compliant, because Verizon has not stood behind the service they had promised us when we signed up for it. Please do not cancel your broadband service as Verizon representatives are requesting. Verizon will never give broadband back to you and they will not resolve the problem if everyone is cancelled, simply request a credit through billing.
    www.verizon.com

  • Can not accept terms of service

    When I try to accept the tems of service in the email it just tells me verizon can not continue and then when I log into homecontrol i get We are sorry... We are unable to verify your Terms of Service
    Please help I want to hook all this cool stuff up

    OK, sorry to hear that, let's see if we can figure out what is going wrong.
    When you click on the red Term of Service button in the Welcome to Home Monitoring and Control email, it opens the terms of service and you then check "I have read and agreed" at the bottom and click on access now to activate your hmc account it takes you to a setup wizard.
    Can you try doing the above procedure again and let us know what happens when you do that. If you have already successfully accepted your tos it will usually open to essentialsandextras.verizon.com. From there you should be able to successfully access Home Monitoring under My Services at the top of the page.

  • How do I connect to the server to agree to terms of service for my IPhone on IOS7

    I recently updated my IPhone 5 to IOS7 and I need to agree to the terms of service but I cannot connect to the server.  What should I do?

    Sorry, you can't connect through the PC to enable internet on your BlackBerry.
    That's why it has the wireless mobile radio and WiFi.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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