Verizon Community Leaders

Community Leaders
A new badge of honor has been added to Verizon Community Forums.
The CL stands for Community Leader. Certain individuals have been named by Verizon Community Forums Adminstrators and Moderators as Community Leaders.
Some of the criteria these individuals have met have included the following:
Provides Helpful Advice
Has Positive Tone to Posts
Is a Frequent Contributor
Interacts well with moderators and admins
Follows User Guidelines
Please take a moment and congratulate your new Community Leaders!
Message Edited by WirelessSetup on 03-11-2009 10:17 AM
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

We have included seven new community leaders for 2010. You will recognize them by their new "Community Leader" badge.
Please help us congratulate them on their continued effort to help make the Verizon forums a great place to be.

Similar Messages

Welcome to Verizon Community Forums

Welcome to the Verizon Community Forums
Verizon Community Forums provided by Verizon Corporate Services Group Inc. is as an educational and support platform for people to exchange their experiences, tips, information and techniques with other members of this online community.
Verizon encourages you to visit Verizon Community Forums often to read and participate in Residential Product and services discussions such as:
Residential Phone
High Speed Internet
FiOS® Internet
FiOS® TV
Verizon.net Email
Small Business
Please be mindful of the rules while participating so that everyone here has a rewarding experience and feels encouraged, valued and respected. This is peer-to-peer forums in which the answers come primarily from people like you.
The Forums are now 7 years old, which means we have a wealth of information available for you. We urge you to search the boards before posting a new topic- you may just find the answers you need already! Here is a great blog post about how to do just that.
We also suggest that you read through an entire thread before adding something new. Our members are fast & knowledgeable, so you may find that your question has already been asked and answered that way!
Contacting Verizon
If you have account specific questions or comments, please contact us directly using the information below:
Residential Voice & Data; Contact Us
Small Business: Local - Wireless
Forums Technical Support - Click Here
We hope you enjoy the Verizon Community Forums!
- The Verizon Community Forums Team
Message Edited by Jay-VzW on 03-26-2009 06:39 PM
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

dslr595148 wrote:
While I do not know the answer to your question, I can tell what I figured out.
That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2
^^
Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...
This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.
Unfortunately, I was hoping for an alternate route to support and/or a status post.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon Community Terms of Service 3/24/2015

Your use of the Verizon Community (Forums, Blogs, and Idea Exchange) is governed by these Verizon Community Terms of Service, together with the Verizon Privacy Policy and Verizon Terms of Use (collectively, the "Terms"). The Terms describe the permitted and prohibited uses of Verizon Community, among other things. Your access or use of Verizon Community evidences your acceptance of the then-current version of the Terms, and any related rules and guidelines posted on Verizon branded web sites.
Verizon reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on Verizon Community or, in the case of the Verizon Privacy Policy or the Verizon Terms of Use, on any other Verizon sponsored Web site. Verizon also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and user without affecting the application of these Terms to all other postings and users.
"Posting" means, but is not limited to, any text, links, images, communications, opinions, software, data, and any other content any person provides on Verizon Community, including, but not limited to message boards, chats, blogs, or otherwise. Your use of Verizon Community, or any materials or services accessible through it, after a Posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access or use of Verizon Community.
Participating in the Verizon Community
The Verizon Community is intended to provide consumers with the opportunity to exchange useful and helpful information. All participants must be above the age of eighteen. We may edit or remove any posting we consider, in our sole discretion, to violate the Terms or be inappropriate for the Verizon Community for any reason.
Appropriate Conduct
Users of the Verizon Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Verizon Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Verizon Community agree that Verizon is not responsible for the accuracy of the content of the Verizon Community and will not be liable for any damages incurred as a result of their use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Verizon has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.
Posting to the Verizon Community
Users of the Verizon Community agree not to upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:
Any personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, chat ID numbers, router serial numbers and trouble ticket repair numbers. Also no phone/fax numbers, emails, for any business or their employees;
Spam such as advertisements for other web sites and services, chain letters, or pyramid schemes, unauthorized solicitation;
Flood, such as excessive posting or padding posts;
Profanity; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable;
Discussion of illegal activities or providing links to other websites containing such information;
Discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product.
Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
Material, the posting of which violates any party's copyright or other intellectual property rights;
Posting, publishing, uploading, reproducing, transmitting or distributing in any way any content belonging to Verizon, or derivative works with respect thereto;
Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
Posting a link directing users to any information or content that, if posted on the Verizon Community, would constitute a violation of the Terms or of any State or Federal law;
"Bombing" the Verizon Community or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the Verizon Community, excessive cross-posting; "bumping" or making posts with no new useful content in order to move them to the top of the subject area.
Attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information.
Posts that describe how to violate Verizon policies or terms or conditions are considered unacceptable and will have the offensive language deleted.
Posts that discuss hacking and/or rooting a wireless phone from any carrier will be removed.
Posts that discuss how to circumvent Verizon’s security.
Posts that discuss any litigation or potential litigation (past, present, future or otherwise) is prohibited since the Verizon Community forum is not a legal venue.
Kudos abuse including soliciting others for kudos, or giving an excessive number of kudos to a specific user.
User may not repost any private communications they have had with Verizon agents or staff on the boards.
If a user posts a thread threatening Verizon with Legal action, that post will be removed so it can be reviewed by the appropriate teams within Verizon. The user will be sent a PM to be notified of this action and the resolution.
Small business customers may provide information about the company in a post or profile, e.g “We sell phones. Click here to learn more about our phones and our company.” However small business customers may not spam or advertise specific offers, e.g. “We sell phones. Click here and for $19.99 you can buy our phones.”
Please Note: Verizon reserves the right to remove or move any posts or any profile content either deems inappropriate.
Idea Exchange License
You grant to Verizon and its designees a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid up and royalty free license to use (i) any ideas, expression of ideas or other materials you submit to the Verizon Community (collectively, "Materials"), and (ii) any and all intellectual property rights you have that cover or are in any way related to the Materials, whether in patent, copyright, trademark, trade secret, or any other proprietary right, in each case without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party (the “License”).
The License shall include, without limitation, the right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and sublicense the Materials, and own all rights therein in the name of Verizon or its designees, throughout the universe in perpetuity in any and all media now or hereafter known. The License shall also include the right to, directly or indirectly (including through multiple layers of persons/entities), make, have made, use (including by Verizon customers), sell, offer for sale, import, distribute, and otherwise dispose of any product or service that includes any ideas, inventions, embodiments, or other concepts that are part of the Materials, and use any and all intellectual property rights you have related to such Materials. The License shall also permit Verizon and its designees to use the Materials (including portions thereof), rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Verizon and its designees or any third party, with the Materials you submit. Any such works shall be owned by Verizon and shall not be subject to your approval or payment by Verizon of any compensation to you.
You agree that the Materials you submit: (i) are original to you and accurate, (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right, (iii) are owned by you and are not subject to any claim of ownership by your current employer, a former employer, or any third party, (iv) do not contain the confidential information of any third party, and to the extent they contain your confidential information, immediately become non-confidential the moment you submit the Materials to the Verizon Community; and (v) are submitted by you on your personal behalf, and not on behalf of your employer or any third party. You also agree that you have filed to protect and/or preserve any protectable ideas contained in the Materials, to the extent you wish to protect and preserve them (e.g., through copyright registration, patent application filing, etc.) prior to your submission of such Material to the Verizon Community.
You acknowledge and agree that the relationship between you and Verizon is not a confidential, fiduciary, or other special relationship. We shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit.
By making a submission, you acknowledge and agree that Verizon and its designees (i) are continually and independently of the Materials working on ways to improve upon and expand Verizon’s product and services offerings, and may create on their own new products or services that are similar to the Materials, (ii) obtain many submissions from others that may be similar or identical to the Materials you submit through Verizon Community or other channels and means. You hereby waive any and all claims you may have had, may currently have, and/or may have in the future related to Verizon’s review, acceptance, and/or use of the Materials, (iii) are under no obligation to review, use, or in any way process your Materials, regardless of the status indicated on the Verizon Community.
Registration Requirements
While registration is not required to read postings on the Verizon Community, users must register an account with Verizon in order to post to the Verizon Community. Verizon may refuse to grant you, and you may not use, a user name that is already being used by someone else, belongs to or impersonates another person, violates the intellectual property or other rights of any person (including but not limited to trademark rights), is offensive, or that Verizon rejects for any other reason in its sole discretion. Participants agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Verizon may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.
Privacy Concerns
Verizon strongly discourages users from posting personally identifiable information in the Verizon Community. Any information posted on the Verizon Community is at the user's own risk. Verizon respects and protects the privacy of our customers and those who use our Web sites, and the Verizon Privacy Policy provides details of our approach to privacy and how we collect, use and protect personal information. But information posted on the Verizon Community is not protected and can be easily obtained and used by others.
Moderators
Verizon reserves the right to manage the postings on the Verizon Community to provide an orderly presentation of this information. To effectively manage the Verizon Community, Verizon may designate employees or others to act as moderators and administrators for the Verizon Community ("Moderators"). These Moderators are the only representatives of Verizon authorized to manage the Verizon Community. Any Verizon employees who are not designated as Moderators or Employees are not authorized to represent themselves on the Verizon Community as Verizon employees. Authorized Verizon Employees are distinguished by the Rank of "Employee" and/or an official Verizon logo as an Avatar. Verizon is not responsible for content provided by any Verizon employee who is not designated as a Moderator or an Employee.
Community Monitoring
Users are asked to help Verizon keep the Verizon Community a valuable and enjoyable information resource for all participants by notifying us of any offending messages or other violations of these Terms. To advise us of such a posting, click the confidential "Report Inappropriate Content" link on the applicable post. Repeat offenders will be contacted by email and eventually banned from the Verizon Community. If violations are egregious in nature, we will contact the appropriate authorities.
Modification and discontinuance of the Verizon Community
Verizon reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Verizon Community (or any part of the Verizon Community, including any postings) with or without notice. Users agree that Verizon will not be liable to users or third parties for any modification, suspension, or discontinuance of the Verizon Community.
Termination
A user's privilege to utilize or access the Verizon Community may be terminated by Verizon immediately and without notice if the user fails to comply with any term or condition of the Terms. Upon such termination, the user must immediately cease accessing or utilizing the Verizon Community and agree not to re-register or otherwise make use of the Verizon Community. Furthermore, the user acknowledges that Verizon reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Verizon Community. The user understands that Verizon may exercise this right in its sole discretion.
Disclaimer of Warranties and Limitation of Liability
MOST OF THE CONTENT POSTED TO THE VERIZON COMMUNITY IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH VERIZON. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT VERIZON DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, THIS THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT VERIZON IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD VERIZON, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH VERIZON COMMUNITY, USE OF VERIZON COMMUNITY, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER. THE CONTENT ON VERIZON COMMUNITY IS "AS IS" AND CARRIES NO WARRANTIES. VERIZON DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON VERIZON COMMUNITY, REGARDLESS OF WHO ORIGINATES THAT CONTENT. VERIZON DOES NOT WARRANT THAT VERIZON COMMUNITY IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. VERIZON IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM VERIZON COMMUNITY, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIZON AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF VERIZON OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN VERIZON AND THE USER.
Miscellaneous
The Terms are a complete statement of the agreement between you and Verizon, and set forth the entire liability of Verizon and your exclusive remedy with respect to your access and use of the Verizon Community. In the event of a conflict between these the Verizon Community Terms of Service and either the Verizon Privacy Policy or the Verizon Terms of Use applicable to Verizon, these Terms of Service prevail. The agents and employees of Verizon (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Verizon. Any waiver of the Terms by Verizon must be in a writing signed by an authorized officer of Verizon and expressly referencing the applicable provisions of the Terms. Your privilege to use or access the Verizon Community may be terminated by Verizon immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Verizon Community. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Verizon may have under trade secret, trademark, copyright, patent, or other laws.
*If you feel you have a solicitation that should be posted to the Verizon Community Forums, please ask for pre-authorization by contacting Verizon at: [email protected] or you can reach out directly by private message to any official moderator or admin in the community.

Looks to me (and I haven't been advised on changes) that this is a customer protection. I don't know what the previous policy was, but this guarantees that if FiOS is no longer serviced in your area, you cannot be charged an early termination fee if there remains time left on your account. It seems obvious that you wouldn't be he held responsible in such a case, but this is just putting it in writing.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Can't get verizon community e-mail to stop...set preferences, don't work

can't get verizon community e-mail to stop...set preferences, don't work...help

Hello - can you describe which notifications that you're receiving that you'd like to stop? Also, please confirm that if you'd like to no email notifications whatsoever, every single radio button is set to "No"/"Never" on the "Your Preferences" page?
Thanks

Problems with updating email in Verizon Community settings

I'm currently having a problem with my email in the Verizon Community settings. Im trying to update my email since I don't use the old email anymore but it reverts back to my old email address after several minutes or so. I've tried updating it multiple times but no luck. What should I do?
Thanks

brittany_VZ wrote:
Hi maortega15,
Wanted to reach out and let you know this is a known issue and we're working on it.
Could you PM me the new email address that you wish to use? We can add it privately to your profile page so that we will have current contact information for you, even though the system will continue to show your old address. Does this make sense?
Thanks,
Brittany
Sent u a PM

Verizon Communication Should Be Better

Many of us have experienced problems since the latest firmware upgrade. By now Verizon knows about many of the problems due to forums like this one and increased complaints to CS reps (well reported). I wonder why Verizon doesn't send out a general message or email that would 1) apologize for the current mess, and 2) let us know the problems will be addressed as quickly as possible. An estimated time line would be a bonus. A credit on our next bill would be a super bonus. I suppose the Verizon legal dept wouldn't think highly of this idea because of potential liability, but the non- communication from Verizon makes folks feel like chumps for paying a lot of money for service that isn't optimal. Let's face it, if one of us was late paying a bill or skipped a payment, there would be. BIG penalty. Doesn't seem fair.

KSC wrote:
Many of us have experienced problems since the latest firmware upgrade. By now Verizon knows about many of the problems due to forums like this one and increased complaints to CS reps (well reported). I wonder why Verizon doesn't send out a general message or email that would 1) apologize for the current mess, and 2) let us know the problems will be addressed as quickly as possible. An estimated time line would be a bonus. A credit on our next bill would be a super bonus. I suppose the Verizon legal dept wouldn't think highly of this idea because of potential liability, but the non- communication from Verizon makes folks feel like chumps for paying a lot of money for service that isn't optimal. Let's face it, if one of us was late paying a bill or skipped a payment, there would be. BIG penalty. Doesn't seem fair.
AMEN!!!!

How do I get Verizon to DELETE my Verizon Community Account?

Customer service has no idea how to delete my account and does not have any idea who to send me to.
Jive 7.0 needs an admin to suspend and delete accounts.<According to the help documentation>

I would also like to get out. The rewards are a bad joke - worth almost nothing (10% off? Are you kidding?), and the tracking is beyond invasive. Note the following from the terms and conditions:
"Verizon Selects uses information about customer use of Verizon products and services, interests and demographics to help advertisers (sic) (emphasis added)...".
That pretty much covers everything we do on our phones. It's a huge invasion of privacy. We're giving Verizon valuable information and getting nothing in return.

Verizon Community Book of Records.

How about a sticky thread somewhere like in the FAQ that gets updated. Or a top stats page. I just found the top kudoed post of all time and thought it was interesting. 70 Kudos.
http://forums.verizon.com/t5/kudos/kudosleaderboardpage/timerange/all/tab/posts
Top Tag is droid with 653
Top Kudoed Author StreetDocRN 846
Top Tagger willanaya 5459
Most tagged post has 23 tags.
http://forums.verizon.com/t5/Cell-Phone-General-Devices/Serious-Samsung-Glyde-Issue/m-p/48763
Would be nice to have this information for top records. Here are my stats. Anyway to compile a list of the highest?
Total Page Views
50447
Total Messages Read
67182
Board Topics Started
100
Board Replies
1,694
Blog Articles Posted
0
Blog Comments Posted
43
Ideas Posted
0
Idea Comments Posted
0
Total Solutions Marked Accepted
33
Total Solutions Authored
49
Total Solutions Unmarked Accepted
7
Total Kudos Given
471
Total Board Views
11360
Total Logins
1108
Total Minutes Online
48171

Sowm, as long as your company can maintain a flat book structure (this is a recommendation) then leaf node books (books at the lowest level) can contain as many records as are desired. The rule of thumb is to split books if the performance begins to degrade. For example, if Product Book 1 has 100K records and users complain that it is slow (excluding network latency), then it probably is a good idea to split the book.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.

ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

My iphone 5 is carrier locked to verizon

So I bought a iPhone 5 from my friend, and he told me that the verizon iphone 5 is unlocked so I could use it on any network.
However, when i checked with Apple, they told me that the verizon iphone 5 i bought is carrier locked to verizon.
So I called and asked them to unlock it from the network, and I was immediately refused multiple times.
I am really stuck on what I can do at this point... could anyone in the verizon community care to help me out?
It would save me tons of time and work. Thank you in advance.

Have you tried using a SIM from a different carrier? I know that Apple says it is carrier locked, but there are several instances on these forums where people have "claimed" to have been able to use a different carrier with a Verizon iPhone. I assume you have service with a different provider. Just get a SIM card from them and try it in your phone.
This would not be able to work the other way around, though. Verizon iPhones have both CDMA and GSM radios, where GSM carrier iPhones do not have the CDMA radio.
Hopefully this will work for you, however if it does not, you will have to bring it up with your "friend". It was his mistake. You could sell the phone on a site such as Swappa.com.

Want to Take Over some-1's verizon contract.

Hi, I got couple relatives interested to join verizon, I'm here to see if anybody have a wish to get out of their 2 year contract early and let my relative take over the account.
However, the account must have less than 3 month remaining and is in good standing family share plan and multiple line ready prefered. if anyone is interested , please email me at << Personal information removed to comply with Verizon TOS >>
Please use the Direct Message feature to contact and exchange personal information with other users. Public posting of full names, email addresses, and phone numbers is a violation of the Community TOS. http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service-02-20-12/td-p/410537
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>Post deleted. Selling of items and services is not allowed on this forum. All following posts will be deleted also.<
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