Verizon Edge Agreement

Earlier today I was going through the routine of upgrading my phone and switching is Edge. I got to the point of the process where you view the Verizon Edge agreement. I did not accept because I was debating on a different phone. I backed out and cleared my cart. Later I was in My Verizon and noticed under my documents tab there was a copy of the agreement I had viewed with today's date. I scrolled down to the bottom of it and there was no signature. I checked order status and that was empty. Is this something I should be concerned about, or is it in there just because I viewed and read it? Thanks in advance.

Pawn34
You are right! This would indicate that the order did not go through. Please let us know if we can help in anyway with your upgrade.
JorgeO_VZW
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Verizon Edge: Fully Explained, Plus a few questions

At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?

A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone.

Verizon Edge Truth

So after endless research and speaking with CS reps, I've decided to share the interesting details that I've come across for any that may be interested.
Background: About 2 weeks ago I contacted Verizon in regards to the Edge program. I "thought" I had finally found a plan good enough for me to bite, considering I have a Family Nationwide Talk/Text plan with Unlimited data on all lines - so it better be worth it. Was this $160/month for 4 lines unlimited talk/text with 10gb of data on the Edge program too good to be true?... Read on my friends....
Day 1: I try to switch my plan online to the Edge plan. No luck. So I call Verizon and speak with a CS rep and explain to her what I'd like to do and she's more than accommodating. I ask her could I bring my own phones to the new plan (which are off contract) and she says absolutely. I then ask how long these low rates/discounted lines would be in effect - she says for as long as my account/lines remain open. So at this point I'm happy, finally a decent plan with a decent rate locked in. I later asked if I could set all this up through myVerizon online and she said sure or she could do it herself whichever I prefer. Thinking that maybe I missed a step online earlier, I politely told her that I would just go online and set it up myself so that I could specifically see everything on my screen. I thanked her for her time and off I went.
Later that day I try to set it up, again, no option other than the MoreEverything plan - which is more expensive.
Day 2: I call Verizon to just set it up over the phone. This is where it gets interesting. The CS rep I end up speaking with is a complete 180 from the last one I spoke with. She tells me that its not possible but did check with her supervisor to confirm (she claimed). Basically as she stated, you cannot BYOP (bring your own phone) into the edge plan. You have to upgrade all lines - all at once. Which I'm definitely not interested in doing. So out of pure curiosity, I ask her "if" I did upgrade all lines would the discounted rates still apply at the end of the term or would I have to constantly upgrade phones every couple of years. She could not answer that specifically - so I chalked that up as a grey area in the plan (in other words a no). So then, I decide to prod a little bit... Verizon, as I would assume, is offering this plan in competition with AT&T Next, who by the way explicitly states that you can BYOP - no requirement to upgrade. So the CS rep and I get into the conversation about AT&T's plan and at this point I begin laughing when she becomes defensive and tells me that its a gimmick and that I'd have to still purchase a new phone on that network because my iPhones wouldn't work and aren't compatible. This was either a lie or the CS rep is ignorant to the fact that during Verizon's C block spectrum purchase, the FCC mandated that they could not implement sim card locks on newer devices as part of the agreement. So, for any that are interested iPhone 5c and 5s are completely unlocked and compatible on any GSM network - and are LTE capable. iPhone 5 is compatible up to HSPA+ (I've tested it).
I politely ended the conversation after we got into the discussion about the MoreEverything plan. She actually conceded to the fact that my current plan was better than what they were offering and that it would actually cost more to switch. (Hey at least we agreed on that!)
So there's my story in a nutshell. I've been a loyal Verizon customer for years but I don't play the Smoke and Mirrors game. So Verizon, if you're reading this, please make customers a legitimate offer if you intend to keep them. I've received phone calls prior to this trying to get me to switch plans but the Edge plan was the only one that came close and it is definitely not what its cracked up to be. Right now, I'm rooting for AT&T in this fight until Verizon clears up any misconception/false advertising in their plans. Until then, I may post this on other sites just to make customers more aware and clear up any confusion.
R/
Josh

Ok so I did some more research. According to FAQ's on Verizon website, this contradicts your last statement. Below is the link and a snapshot from the page. Maybe I'm missing something or not interpreting this the right way...
http://www.verizonwireless.com/support/faqs/CallingPlans/more-everything-plan.html
How can I get the discount on the monthly line access of The MORE Everything Plan?
Customers who participate in Verizon Edge may qualify for a discount on the monthly line access charge.
You’ll receive $10 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 250 MB, 500 MB, 1 GB, 2 GB, 3 GB, 4 GB, 6 GB or 8 GB
You’ll receive $25 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 10 GB or greater
Note: Existing and qualifying Edge customers on The MORE Everything Plan automatically receive the discounts.Back to top
If I’m no longer participating in the Verizon Edge program, do I still get the discount off my monthly line access?
No, only customers who are currently enrolled and making monthly payments toward their Verizon Edge agreement qualify for the $10 or $25 monthly discount.

Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Can I pay more than $25 for verizon edge?

I want to pay $50 so that once January hits I can get an iPhone 5s. I currently have the Droid Ultra (Red). I love android I've had it all my life but now I'm going to switch to iOS. So can I do that? Pay $50 instead of just $25? I read that you can't and that yo will just have to pay like $200 when you want to get the new upgrade. Is it true or...?

No. You cannot.
Read this.
http://support.verizonwireless.com/support/faqs/Equipment/vz-edge.html
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that you pay at least 50% of the device following the initial six months of the Verizon Edge Agreement, or you are seeking to pay off 100% of your Verizon Edge installment agreement, which you may do at any time.

Cancelling with verizon while on verizon edge

I have been a customer with Verizon since 2012. last year on my upgrade in May I switched 2 of my lines to the Verizon edge program. we got the galaxy note 3. my question is, when may comes around again and I am eligible to upgrade per the Verizon edge, but I decide to cancel my Verizon service instead. do I get charged any fees etc. and do I have to turn the phones back in or no?

You don't have to wait until May you are not under contract, but you are liable for the balance of the Edge payments, if you login to My Verizon - My Plans and Services (select a device), there is a link to view edge agreement where it will show you exactly where you are in the payments, such as:
This device was purchased under a Verizon Edge Agreement.
This agreement allows you to upgrade (“Edge Up”) after March 07,2015 and your remaining balance is below $524.99
Verizon Edge Agreement Paid to Date: 23%
Upgrade Eligibility
Upgrade by making your qualifying payment, which will be added to your total during checkout.
Qualifying Payment:
$361.59 Does not include applicable taxes and fees
Verizon Edge Agreement:
xxxxxxxxxx
Origination Date:
February 05,2015
Financed Amount:
$559.99
Remaining Payments:
22
Verizon Edge Balance:
$536.59

Is there a way to pay off a phone in its entirety for Verizon Edge?

T-Mobile has an online option to pay off the phone separately from the bill and allowed you to make an extra payment for the phone. Can I do this with Verizon's Edge program or am I stuck paying an extra $75 a month for the next 20 months?

Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 60% of the device (50% for customers with an Edge Agreement entered prior to 6/1/14) following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.

Verizon Edge using Gift cards

I am wanting to edge up to the new iphone 6. I have 85 dollars in reward zone gift cards. I have 150 left to pay on my existing edge agreement before I edge up. Can I use my gift cards to help pay off my edge balance?

Hello varucell,
I have to admit I was one of many live streaming the unveiling of the new Apple products this afternoon. Everyone is getting ready for release day!
While I can understand your anticipation to be one of the first owners of the iPhone 6, at the moment My Best Buy reward certificates may be used towards most purchases made in a Best Buy stores and/or BestBuy.com. I am afraid that you will not be able to use the reward certificates to pay off your existing Verizon Edge agreement. For more information My Best Buy program rules visit this link.
Thank you for posting,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Want to pay off Verizon EDGE phone 100% and yet still can't get out of Agreement??

My fiance was talked into getting on the EDGE plan and apparently not many employees know the rules behind the actual Agreement. They told us originally he could get on the EDGE plan and when we were ready we could combine our accounts, I am not under the EDGE program btw. So when it came time when I was ready to add him under MY account they said we couldn't because he had the EDGE plan. So they then said we could buy out the EDGE Agreement and combine the accounts then. The associate told me to "think" about it though and also to wait til the 8th when my cycle ended. Well, I went into another Verizon store yesterday because it was the only time our schedules allowed for it during the time and was told that yes, we could buy out the phone and Agreement but we have to wait 30 days from when he got on the plan????? If I'm not mistaken the FAQ's section on this website for the EDGE Agreement states we can buy out the phone (pay the entire amount) and be done with it AT ANY TIME. Did I read that wrong or does Verizon NOT want $335 out of my pocket immediately? I just want some answers, straight answers and the RIGHT ANSWER. I'm tired of talking to reps and getting different stories and answers every time. Let us please buy out this Agreement and get back on a regular 2 year plan so we can combine our accounts.

1. We did not know it was not a real Verizon store, when it has "Verizon Wireless" plastered in big letters all over it, well it's a tad bit misleading. Had we known at first it wasn't legit, we would have never stepped foot in the door. Lesson learned.
2. I did not sign up for the EDGE plan, my fiancé did and he did so without researching about it like I would have done. But he was desperate for a new phone cause he thought his Pantech Maurader was a piece of junk. However, I do not believe it was even that. After my research on the Android Operating System updates, I would say its the new updates that are junk. I am under the regular 2 year plan and am perfectly happy with my old iPhone 4 and my contract and the fact that I have to barely deal with situations like this, until now.
3. I want him under my plan because I get the better employee discount and we'd like to save money by having our accounts combined.
Sent from my iPhone

Verizon Edge and BYOD

Hopefully, a Verizon Wireless Customer Support rep can answer this question. I am currently on a family share plan, 2 smartphones (unlimited data) 2 feature phones. I would like to change to the More Everything/Verizon Edge plan with 10GB of data. I have 4 verizon smartphones, 2 from original contract, and 2 others. With just More Everything, it would be $160 for phones..$40/line. With Edge and 10 GB of data, it would be $60 for phone, $15/line after the $25/line discount. Same price at AT&T. So my questions are these; Can I bring my own devices to the Edge program, and get the per line data discount? Or, If I buy one Edge phone, can all the other phones on my plan enjoy the per line discount? and finally, Does the Edge discount continue after the phones have been paid off. Thank you for any assistance.

First, let's clear up a misunderatanding - EDGE is a payment plan for phones. If you are bringing all 4 phones then none of them will be on EDGE - that's only for a new device purchased with the EDGE payment plan.
MORE Everything will have a $40/line access for each of the smartphones. If they currently are out of contract (as they would be if you BYOD), and you have a 10GB or larger data bucket ($100) then you would receive a $25 line discount, effectively erasing the $100 data buck cost. Total for 4 smartphones and 10 GB shared data, $160.
With EDGE, the cost would be the same, but you would also have to factor in the cost of the phone (the payment plan that is EDGE). Bringing your own phone without a contract results in the same cost for now, the Month2Month discount, but that is available NOW and may not be in the future.
If I buy one Edge phone, can all the other phones on my plan enjoy the per line discount? Yes, as long as they are out of contract. And finally, Does the Edge discount continue after the phones have been paid off. It's available now as the month2month discount; whether that will still be available once they EDGE agreement is paid off, who knows?

I have been paying for two edge agreements for the past 3-4 months AND i have not gotten a reimbursment for anything...

10/11/2013
Debit Card Transaction
VERIZON WRLS 08253-01 800-9220204 CA 10/09
$92.30
On October 11th I started an EDGE agreement for the NOTE 3. I make a $92.30 payment over the phone (which is listed above). The lady said it would arrive two days after the phone comes out. It didn't show up two days after it came out and my little Droid X went dead on me. I called customer service and asked if the phone has been shipped yet. They said it has not. I asked if I could pick it up in the store instead. They said yes. They said they would cancel the shipment so I can pick it up in the store. I end up going to the store at Torrance Crossroads and I was just about to get the phone. Then sales rep was trying to force me into buying the case and charger package that was a deal with the phone for $100.I said no and he got hurt and quiet over it. 5 minutes later he comes up to me saying the edge agreement is not cancelled and they can not give me the phone. I asked if there is anything he can do or call customer service and verify because customer service told me it could be done. He said no and walked away.
I call customer service and they say that they stopped the order and told me to go back to the store and try again. I did not wanna see the sales rep at Torrance Crossroads so I go to another Verizon store on hawthorne blvd in Torrance. I try the same process and the same thing happens. I tell them to call customer service and verify what is going on. I wait for 2 hours while they talk to customer service and the financial department. They tell me they will start another edge agreement on my girlfriends line and give me the note 3 so I can use it on my line. They said they waved the fee through some promotion since I went through a lot of trouble getting the phone and I should be getting a check in the mail for the $92.30 I paid on 10/11/13.
Ever since then I have been paying for two edge agreements at $29.16 a piece. I have also been paying an extra $8 for insurance on a note 3 that I do not have. I have not gotten reimbursed the $92.30 I paid on 10/11/13. I have been calling customer service since December and have not gotten any where. Today was the last straw when the guy put me on hold and I ended up getting transferred to the sales department... What should I do? Is there anyone that can actually help my situation out. I already suspended my line and will do so for the next 5 months until this is fixed.

@Dakotaep
I am so sorry to hear of your experience with purchasing your new Samsung Galaxy Note 3! This definitely should have been resolved in your first call to us. I would be glad to review your account and ensure the Edge Agreement is corrected. Please accept my "Follow" request and send me a direct message so I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter VZWSupport on Twitter.

Be Careful, Found out Verizon Edge is Deceptive

The information contained in this thread is true and there is no deviation from the truth. Has anyone else experienced this?
This letter is to notify you about a problem I am experiencing with my xxx-xxx-xxxx line, which has no come to a resolution. Up until March 6, 2015, this line was on the Verizon Edge program, which I decided to pay off in full with an amount of $271.23. According to the information I had available to me and communicated by the Verizon store (February 25, 2014), the following was believed to be true:
I traded in my phone (Nokia Lumia 928).
I took ownership of a Nokia Lumia Icon under the Verizon Edge program, 24 months at $22.91 a month.
Once the phone (Edge agreement) was paid at least 50%, I can trade my phone in towards a new phone.
I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill.
With the Verizon Edge program I am not obligated under any contract, however if I were to cancel the line, I would be responsible for the remaining balance of the Edge agreement.
Right now I am carrying around 2 cellular phones and decided to consolidate. I took into consideration what I was told about not being obligated once the Edge agreement was paid in full. On March 6, 2015, I decided to pay the balance off, hence allowing to remove that line of service. After the payment was made, a new screen was available indicating that I could not upgrade my phone or end the contract until 06/13/2016.
I called Verizon Customer Service on March 6, 2015 at 2:55PM EST and spoke with Betty. Betty looked into this further and indicated that I would receive a text within 1 hour with the new contract date. I did not receive a text, however several hours later I checked online and the contract date changed to 11/25/2014. I called Verizon Customer Service on March 6, 2015 at 8:30PM EST and spoke with Kerri Ann, who filed a dispute to see if the contract can be moved back. She indicated I should hear something back within 72 hours.
After giving it more than 72 hours and not receiving any correspondence, I called Verizon Customer Service on March 10, 2015 at 12:20PM EDT and spoke with Robin to check status of the contract date. Robin indicated that the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement. I inquired as to how I could pay full price for my phone and still be in a contract. I was told several times that I couldn’t be in a contract and on an Edge program at the same time. This completely confused and contradicted the situation, as I was just in an Edge program. I explained that this was extremely deceptive, as it never showed or indicated at any time on the website I was under a contract, just the Edge agreement. I tried multiple times to understand how I could be under a contract, when I did speak to Janet of customer service on 12/9/14 at 3:40pm EST. At that time, it was explained to me that this telephone number was out of contract either 7/2014 or 10/2014. Robin started to get nasty with me and I immediately asked for a supervisor, which as first, she was unwilling to transfer me. I spoke with a supervisor, Briana, who indicated I am not eligible for Edge and would need to wait until at least a few months before my contract end date. This did not resolve my issue at all or explain what was going on with this line.
I am extremely dissatisfied with the customer service I have received so far and believe that the Verizon Edge program is deceptive in nature. It advertises that if you pay the Edge agreement off in full, you are no longer under any obligation to keep the line. I have attached a few screen captures showing this deception and how a consumer would be led to believe the same as I did. The second deception was that I paid tax twice on the same item. At the point that a Verizon Edge program is initiated, on my first bill after the phone was received I had a charge for taxes for the full purchase price of the device. At the point that I paid the Edge agreement off, I was charged tax on the remaining balance, which I believe is illegal and needs to be resolved.

To start with last year the upgrade fee was only $30, so this was not correct: "I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill." Also when you go on edge there is no upgrade fee due to you paying the full retail, so you would not see this fee.
Also if you where in contract at the time of going into edge you would have been required to return your old device? Did you have to do that?
Also, When doing an early edge, you would still have to complete the currently contract before being able to upgrade no matter where you are in the edge process. *Other people on here will tell you different (rcschnoor), but you are an example of that. "the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement."* Luckily, I was advised of this by a customer service rep.
Sorry you where given wrong info. I hope you get it all figured out!

Can i change to the verizon edge

Hi there... I have been on the All Set plan for a year now and was wondering if I could switch to the Verizon Edge plan to purchase a new device and make payments towards it rather than all up front?

To be eligible for Verizon Edge, your device must be eligible for an upgrade and:
Existing customers of 7+ months must have a good payment history with us during the prior six months.
New and existing customers of 6 months or less must pass a credit check.
You must have a postpaid service agreement with Verizon Wireless.

Trying to "Edge" up, and it tells me "This device does not match the device ID on your original Edge Agreement."

I'm on the Edge program with the iPhone 5s, and my original contract states that after half of the phone is paid off I can "edge" up. It's half paid off, but when I try to upgrade (to iPhone 6+), I get this message: "This device does not match the device ID on your original Edge Agreement.Please activate the original device". This is the original device. I've never had a replacement, and I originally purchased this phone (the 5s) and a verizon corporate store. Help?

Kphilbrick9,
That's very strange to hear! I've seen similar error messages in the past when a device was replaced or swapped out for some reason. Has your iPhone 5s been replaced or swapped since you originally got it via an Edge Agreement?
SarahO_VZW
Follow us on Twitter @VZWSupport

So I decided to try and 'Edge up' since I was practically at the mark. Seemed to go fine until I select my new device, then I get 'This device does not match the device ID on your original Edge Agreement.'. Odd because I've never switched phones, and i'm

So only a few bucks left for the edge upgrade, decided to edge up since it gave me the option to do so, I figure why not?
Process seems to go fine until i'm in the checkout for a new device.
Tosses 'This device does not match the device ID on your original Edge Agreement. ' at me, but it's really strange because I'm using the phone I got direct from Verizon, haven't switched phones or anything.
Has anyone had this issue before?

Toxicle,
I can understand how something like this can be concerning. Let's work to get to the bottom of this for you. What kind of phone were you Edging up from? Has the phone ever been replaced or removed temporarily? Just want to make sure we are getting all the facts to help with this issue.
CandiceH_VZW
Follow us on Twitter at @VZWSupport

Verizon Edge Agreement

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