Verizon Embarrassed Me

I recommended to some friends that had comcast and were moving to switch to FIOS.
They took my advice and signed up for FIOS as they moved into their new home this past week.
I got a phone call last night from them telling me that will never take my advice again, as they are so disappointed. In particular, they tried to order a CBS show (I think CSI), and the box immediately turned off after they hit "play". This happened twice for them. I explained to them that this happened to me on more than one occasion previously, and their response was, "So this is a known problem? Why would you recommend it to us then?"
All I could do was suggest calling the tech support phone number.
They told me that they never had this problem with Comcast.
You've got to be very careful if you don't know where you're going, because you might not get there. --Yogi Berra

bwahahahahaaaa
some people accept the current issues and limitations with technology... some get angry.....
Tell your friends you have some hot stock tips for them, next time you guys are hangin out
Bob Robertson - Lighter Klepto - I steal lighters, not bandwith

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Verizon's response to my 14 years of Loyalty

Sincerely,
Thank you for your response. While I fully understand the position that you are in regarding reconnection fees, please also understand our position. Per the terms and conditions of your contract, Verizon Wireless expects payment on your due date monthly.
We here at Verizon Wireless live in the real world, too, and understand the state of the economy, unemployment and other factors that lead to getting behind on your bills. Once you get behind, it is near impossible to catch up and even harder when extra fees are involved. The catch is that you could have avoided those fees by keeping in contact with us and by keeping the agreements that you made. If you were unsure whether you could keep the arrangements, then you should not have made them.
We don't want to browbeat our customers into paying what they can't afford, but we certainly need to keep up with the payments for active service. That is why we have arrangements; for those of us that live paycheck to paycheck and need to budget every dime. However, once the terms of the agreement are broken, and the lines have been interrupted, the fees are valid. At that point, we have done all that we can do to assist you. It is up to you to adhere to your arrangements, or contact us prior to the date you need to make payment, to see if a change can be made.
We have given you credits this year, including two sets of reconnection fees. Normally, if we are going to waive fees, it is one time only, as a courtesy. I am very sorry, however, we are not able to waive the remaining fees.
Please make sure, in the future, should you need to make changes or need to discuss your account while you are on this extended arrangement, that you call the retention team at 800-288-8496 . They are in charge of your account while you are set up on the special arrangement. I am sorry that you feel our emails are not timely enough, however, we do state right on our website that response could take up to 24 hours or more depending on the email traffic.
I do hope that you understand, and will do everything you can do to adhere to your arrangements so that you avoid those reconnection fees in the future. I do understand that sometimes calling can be embarrassing or uncomfortable, but, we really do understand, and we are here to help if we can. So, please contact us if there is a problem. I can't guarantee that we will be able to do what you require, but if we can make it work for both of us, then we will do what we can do to make it happen.
Thank you for being a valued Verizon Wireless customer; we appreciate your business. Thanks for listening!
*** This is what Verizon is going to do in order to "help me" in their eyes... $650 in reconnect fees in one year alone. I have paid $437 today just to turn my phones on. WOW! And of coarse being charged another $75 to reconnect my five lines! Does this ever end?

Jopster wrote:
*** This is what Verizon is going to do in order to "help me" in their eyes... $650 in reconnect fees in one year alone. I have paid $437 today just to turn my phones on. WOW! And of coarse being charged another $75 to reconnect my five lines! Does this ever end?
It ends if you pay on time like the rest of us. Why should you get a break when you are not keeping up your end of the contract, yet those of us who pay on time every month get nothing. (I was out of work for 2 years and made a point to keep my VZW paid)
There are penalties for not following through on what you agreed to. If they give you a break (which they apparently did twice) then those who pay on time are really the ones being penalized.

Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

I'm embarrassed to ask, but...

I feel like a blithering idiot having to ask this question but when I post a question on the Discussion Board and someone replies to my post how can I reply to them? I set no Reply link to click. I've had this problem for some time but I've been too embarrassed to ask for the solution. It's good to know I'm not the only blithering idiot out there though. I just spent over one hour on the phone with Verizon tech support and after that hour of trying they couldn't figure out how to do they reply either.
Would someone please tell me how to do this?
Thanks in advance... Bob

I assume this is Apple Mail. Try this:
Preferences > Accounts > your-first-account
Select Outgoing Mail Server of account/name you wish to use and check Use only this server
Repeat for other accounts.

Verizon in store management is pathetic (insults military member, can't fix mms messaging problem, encourages cancellation of verizon services!)

I have had issues for several months now with my Razr Maxx HD with an inability to send or receive pics in several different messaging apps, in normal and safe modes. In addition to no pics, almost every time I open the app, I get the same "unfortunately messaging has stopped working". I tap "OK" and it takes me back to the home screen. After reading the forum posts on Verizon wireless website, I download the Verizon Messaging app and see the exact same issues (no pics in or out and same 'unfortunately it's stopped' error).
About a month ago, I went to the Verizon wireless store in Norfolk, VA on Military Highway and the manager, "Bakari", stated that the problems with not being able to send or receive pics in my messaging app is not Verizon's issue to resolve and he said it's my responsibility to figure it out! Today, Saturday 27 Sep 2014, I go yet again to the Verizon wireless store and unfortunately had to speak with the same store manager "Bakari". Not surprised, he was of absolutely no help. In fact this time he even suggested I cancel my existing contract with Verizon and said "you may be happier with another company". After staying with Verizon for 8 yrs 9 months with a $200/month bill, I am disgusted with the quality of service from Verizon and especially embarrassed by the quality of management they put in charge of their stores. The employee I was dealing with this evening when the "manager" was attending other issues said to me "don't pay attention to him, we're not sure how he's a manager here. He makes everything worse."
While at the store tonight, I notice a sign that says that "Verizon PROUDLY offers military discounts". I asked the manager about this and specifically when this discounted started. I informed him that I have been active duty U.S. Navy for 15 years and every day of the almost nine years my family and I have been with Verizon. I was shocked when he says "we don't advertise that here in a military town, we would lose too much money". As disrespectful as that was, I bit my tongue and asked if this discount can be back dated with proof of service back to the beginning of this discount. He answers with "can't do that Sir, it's not our fault that you didn't provide proof of your military service in the past."
The manager recommended I call the retention department to discuss cancellation and after 37 minutes on hold before trying again and another 24 minutes on hold before getting disconnected, I lost patience today dealing with Verizon. I am disgusted with this company, their management and their completely unethical approach to the customer. I have been unable to simply receive the services I'm paying for with texts and mms pictures, receive any assistance at all from in-store visits, have incompetent managers to deal with and finally, receive no attempt to make a long time customer happy with any replacement or upgrade on a phone that I've apparently been eligible for a military discount for quite some time!
At the end of the day, I will not stop until I can get the attention of someone in a corporate management level to express my displeasure with performance, management ethics and customer SERVICE. Had this embarrassing excuse of a manager simply exercised his management authority to either resolve or replace my phone, I would have gladly stayed with Verizon for another nine years.

Thank you Verizon for showing me that you don't deserve my business. Went with another company who paid the outrageous termination fee for us and we transferred all of our lines and business to a company that is deserving of our hard earned money.
Hopefully the manager of the Norfolk store, Bakari, reads this and is made aware from Verizon management that he directly caused the loss of a customer that had been with Verizon for nearly nine years. Got out from Verizon for no charge, got a working phone (BRAND NEW SAMSUNG GALAXY S5 FROM THE RAZR MAXX!) and reduced our monthly payment by 48%! Hopefully anyone that reads this looks into the other companies that offer buy out incentives with free upgrades, no annual contracts and a monthly payment that reduced us personally from over $200 per month for my family to just over $100 and increased our data plan from 4GB to 6GB per month!
DO YOURSELF A FAVOR AND LEAVE VERIZON! THE "INCREASED COVERAGE" IS NOT WHAT YOU ARE LED TO BELIEVE. TAKE A LOOK ONLINE AT THE SITES THAT ALLOW USERS TO REPORT DEAD ZONES AND YOU WILL SEE THAT THERE ARE COMPANIES THAT HAVE JUST AS GOOD COVERAGE WITH FAR LESS COST AND MUCH MORE ADVANTAGES! THE BIGGEST PREACHERS OF INCREASEDE "COVERAGE" ZONES ARE VERIZON AND VERIZON USERS!

Apple and Verizon?

The thought of being with AT&T has always scared me so I stay with my Treo and Verizon. But I REALLY want an iPhone. Anyone know if Apple and Verizon are going to work their issues out in the near future? Anyone know when the AT&T contract is up?

jgalvar wrote:
If this isn't true...I wonder why Apple doesn't make and sell an iPhone to both ATT and Verizon.
Because Verizon are smaller than the smallest UK operator - they are nothing in terms of subscribers and thats assuming that 100% of Verizon customers took up the iPhone.
Can you imagine the profit?
No, there wouldn;'t be any - see above.
So what it may cost more to make a CDMA but Apple would reap ridiculous amounts of money. The iPhone would then be capable of taking over ALL mobile technology.
No, it wouldn't and you know so little about the costs of the suggestion its best to not embarrass yourself further

My phone keeps yelling "Verizon Wireless"

Community,
My phone keeps yelling "Verizon Wireless" I have the media volume turned all the way down and it turns itself up and does this two or three times in a row. I cannot figure it out and it is embarrassing at work. Can you help?

I had to comment...
As many times as I've seen this topic addressed, I've never seen it described as "yelling".
Geri O

How many people think Verizon is GOOD at "customer service" - or is that an oxymoron?

Back when Comcast’s customer service was reported to be HORRIBLE (okay, it sounds like many think it still is), one frustrated but motivated customer created this website: www.comcastmustdie.com. (For real! YOU CAN STILL GO THERE - CHECK IT OUT! That’s inspiring evidence of the power of the people!) I read about it in a USAirways magazine article about a bestseller business book on customer service and the lack thereof. The instant I read the site name, I could identify 100%! Obviously so could many others! Which is, no doubt, why this very popular site got Comcast's attention at some point. (Again, go check it out and also surf over to www.customercircus.com.) Supposedly Comcast promised to do better and yet judging from current behavior I read/hear about, have they really changed? The moral of the story for Verizon: TAKE NOTE! When you treat your loyal customers like you couldn't care less ... when you don't bother to be upfront about which stores are actually "Verizon corporate" vs. those "retailers" you distance yourselves from when you need to ... when you make better offers to NON-customers than EXISTING-customers ... when you outsource your technical knowledge, your in-store help, your telephone customer service ... when you have chain upon chain of hand-offs so nothing can be resolved by one call or one chat and as a result, every issue requires many other time-sucking, anger-producing efforts ... THAT'S when you step deep into the Crappy Customer Experience Camp. Translation: LEGENDARILY DREADFUL, EMBARRASSINGLY INCOMPETENT and FLAGRANTLY OFFENSIVE CUSTOMER SERVICE. Seriously, Verizon, that's how you want to be known by the people you serve? That’s how you want your current customers to describe you to prospective customers? I bet your competition is itching to prove they can treat us better! Shall we let them?

People only think customer service is bad when they don't get what they want. Usually what they want is very absurd and goes against everything that is written in a contract that they have signed. The customer is always right is completely wrong! I don't understand how people can just demand stuff.

Connectivity: Verizon vs. Other Carriers

I had a thought provoking moment today sitting at an airport. "If Verizon is a top competitor in wireless service with 4G access, then how is that I cannot access the Web while Metro PCS customers can?
My friend(s), sitting right next to me, we were trying to accessing the same website. I was unable to open the page due to connection issues, but both "friends" opened the site rapidly at 3G having Metro PCS.
I thought Verizon had the largest network? Especially at an airport. To my embarrassment, I had to switch to the airport WiFi, just to continue viewing the page.
I gues my ultimate concern here is, "why am I paying a premium price for something I can't receive? Or is intermittent.
This was not an isolated incident, nor the first time experiencing this dilemma. But, it stands to reason that switching to a $40 a month plan versus $120 might be more lucrative. Granted, the other carriers have greater set backs and limitations, but the value becomes justified when faced with connectivity.

Although you have a valid point about all carriers may not have coverage everywhere, according to their maps of coverage, ALL major airports are considered in their perspective networks. Sprint for example claims they cover "all" of downtown Fort Lauderdale, when in fact reception is extremely poor or nonexistent. In places where the importance of having a strong signal is vital for communication, the top competitors fall significantly short. How is this possible if the lesser companies, who rent those same towers, produce a superior transmission? My concern, again, is about the pricing of these networks or this product.

Ever since 3.6 was downloaded the browser lock s up and send and "embarrassed" message. Seems to relate to vshare too this is awful can anyone help?

Don't know what else to say. Firefox no longer functinos. It simply starts the hourglass everytime I try to do something, then locks up and requires conitual stikin gof the End Now dialogue box befreo finally stopping. Then whne I return, half the time it present a "Boy are we embarrassed" screeen that says somehting about not finding tabs. This seems to have started about teh time I added a couple items like VShare and a TV toolbar to try to watch NFL games.

I have a similar issue. Sound works okay but keep getting the app not optimized, you may experience a decrease in celluar strength. Verizon says it is a software issue. Apple says it is a hardware. Phone will niot synch to itunes to do any kind of reset.

Cannot send email from Verizon to a specific domain using the web UI

I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
In Chrome, I can see that a "code":1002 error is being produced.
Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?

rhodeislandred wrote:
I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
In Chrome, I can see that a "code":1002 error is being produced.
Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?
What is the domain that is giving you the error?

Google Play on Tablet works on WIFI not Verizon network.

I have an Motorola Ellipsis Tablet. I am unable to use Google Player. When I open the app, I get "Background data disable. Google play store needs background data to be enabled." I hit enable and It asks me to choose either Facebook or Gmail. I choose my email account and it tries to sync and I get the message "Sync is currently experiencing problems. It will be back shortly." Everything works fine when I am on WIFI at home but when I get to work and I'm on the Verizon network it won't work. I can't use Pandora or look at video. Can someone help me figure out why it is not working on the Verizon network? Thanks.

Hi Mollie88,
Oh my! Let's get you back to enjoying your device. Some applications depend upon background data (transferring data when not directly in use). Restricting background data may cause those apps to stop functioning unless a Wi-Fi connection is available. To uncheck Restrict background data in the Google Play application, follow the directions in the link http://vz.to/1f5KM7b .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Using CRM_UI on Verizon Galaxy Tablet

All,
We are currently working on a pilot to deploy Verizon's Galaxy S tablet to our outside sales force. As part of this deployment, we wanted to be able to log on to CRM_UI using the tablet. We have found that 80% of the functionality works, but we have found screen rendering issues and drop down list issues.
I wanted to know if 1) does any one know of a CRM_UI compatible browser that can be used on tablet type devices? and 2) if the solution as described above will work without deploying the complete CRM Mobile solution?
Regards,
Jose

Personally I have not tried CRM via the browser on the iPad. In terms of browser compatibility your best bet is probably EHP1 for SAP CRM where I think SAP finally updated CRM for better IE8 and firefox support.
In terms of browser support, until SAP provides better support for firefox and perhaps even adds chrome to the browser list for CRM, I dont' think we are going to have much support on tablets for CRM when not using the mobile solutions delivered via native applications.
It might be worth looking at the OSS NOte 1430376 for more information on EHP1 support.
I'm going to SAPPHIRE next week and this will be a good question for me to ask about general browser support for SAP CRM in the longterm.
Take care,
Stephen

How can I get Verizon to return my memory card- There screw up

After screaming about 1x a week with this new pre-paid SAMSUNG phone, I finally was able to get the store to take the phone and replace it. Sadly, I was so frustrated with Verizon for my phone never working, and getting the run around, that I was glad to get the "we will get you a new one".
Wasn't happy that they can't just give me a new one off the wall. (that would be 50 bucks please. (phone was 30 days old).
SO, The guy behind the counter advised me, I would get a new one. Took battery, I asked if things were backed up, and he said "yes", the backup synch was set up. "like OK".
So, removed battery and the lid, and the case I bought for it, took my old phone and said wait for new one. (came in today).
I didn't even think of getting my 8GB memory card from the old phone at the time I left the store.
This was 3 days ago (26th of Dec). Today, my new phone came in, it was not synching, not doing the backup right, and then I realized my memory card was not there.
Nicely called the help desk thinking I was calling the store where i returned the phone. NOPE, got tech support in a different state after 14 minutes of listening to switch witch and running around with button pushing. Just to be told "contact the store diectly".
Headed to store, advised of what happened, and the cheerful guy with hte IPAD, typing your name, pretty much said " to bad". It's goneft
No help. Just me trying to stay calm, after the head-aches with this phone. And now I am out an 8GB memory card, that Verizon, in their haste, never took time to remove (but did the battery), and I forgot to remove it myself.
Now, I want Verizon to replace the memory card. Their phone was bad, every week complained about this phone, and in 30 days, I now had to get it replaced.
I take error in not remembering to get it. BUT, figured the techs behind the scenes would have thought of this.
Anyone know of whom I can contact to ask VZN for a new card? I lost some vital pics and info from my realtor, and have to bite that, but this wouldn't have happened, if I could have gotten some satisfactory service, and I still ended up 3 days without a phone.

I admit, I did screw up for not checking. I was just soo steamed with the customer support and going back and forth with phone and offices in Charleston, SC and here in VA, I was just getting frustrated with this phone that i had for 1 week, and couple with the craziness of the hustle trafflc of customers during the holidays.
Just a lot of crazy here, but my new phone is in, I had to get the service center to reset things, as the backup synch wasn't right, and I will get a new card.
I just wanted a new phone that worked, and oversaw the issues. This isn't the first time I had to return a phone, but last time, it was a slower pace, and no issues, and I reminded myself to get the card out.
Got 99% of my contacts. Just wishing there was somehow to track the phone, and have hope, but it was nothing that was life critical.. And cost of new cars is cheap.
Chalk up to "pay attention".... but oh, the frustration of 6 visits to the stores in 32 days I had that phone. Ahh!
Happy New Year, and thanks for the replies....

How long does it take for the warehouse to show a phone as recieved so I can pay my final bill? I would like to sign up for Verizon again as I am very unsatisfied with my new company but cannot until this is resolved.

I recently switched to another competitor but would actually like to start from scratch with Verizon but cannot do so because they cannot locate my devices I mailed in to their warehouse. I switched my whole family's accounts, 3 phones and 1 mobile hotspot, to a competitor to get a cheaper rate and unlimited data but I have not been happy with their service and would like to switch back. The problem is when switching the first time I was told by a Verizon chat rep that I could send my Edge devices back in and would get credit for them and stop my edge payments which was not the way I know now it is supposed to work. After a couple of phone calls a supervisor looked at my online chat transcript and realized that I was correct and the rep had told me incorrectly that they would take my edge phones back and give me credit for them and I could close my account by only paying the early termination fees. She sent me two envelopes to send my two edge phones back in and said they would credit on my account and stop the monthly billing for them once they were received. I called a couple of weeks ago after being charged 24.99 for the both of them again for the month after my account was stopped. They said that they had not received my phones and I should have noted the tracking number from the labels the rep sent me so they could track them. I tried to find the tracking numbers but couldn't so I got back on live chat and asked them to resend me the letter from the supervisor rep as well as resending the labels and he said they could that and it should be 7-10 business days. It has now been over two weeks and I have not received the resent letter or labels so I cannot give them the tracking number to prove I sent my phones back to them. I have also researched the facility I was asked to send these phones back to and it seems this is a pretty common Verizon trick of making you prove you sent the phones and not giving you any access to the tracking numbers. I just want to pay my ETF's and close out my original account so I can start over fresh with Verizon but now I am losing faith in doing that as this is making me wonder if they are the type of company I want to deal with. Please someone who may have dealt with this help me restore my faith in Verizon and give me an idea of what to do next.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Verizon Embarrassed Me

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