Verizon FIOS TV App on XBOX 360

Verizon FIOS TV app not working on the xbox360. ;
1=> Verizon told me They do not fix issues on the xbox
2=> They repeatedly told me it is working on mobile phone, tablet & pc, so my xbox is the issue.
3=> After actually listening to my issue, I was told to contact Microsoft.
4=> Microsoft told me to contact Verizon.
5=> After contacting both Verizon & Microsoft over half a dozen times each.
They both still claim the problem with Verizon FIOS TV application on the XBOX360 gaming console is not their issue.
6=> After a few FAILED attempts by both to resolve the issue, it has only gotten worse.
Now, every time I start the app it ask me to accept the EULA and does not get pass the AUTHENTICATION step.
7=> Before its current condition, the following was displayed under the account tab;
Device ID: Data at root level is invalid. Line 1, position 1.
zip code: 19720
EAS Region Code: 10_003
8=> I was able to load and view TV using the Verizon Watch ABC live application.

Thanks for the update on this problem. i.e. no progress.
I have a 2013 Samsung TV and BluRay device both of which have the Verizon app installed and I gave up trying to get them working about 6 months ago. This is such a joke - if Verizon cared they would be ashamed but they are just looking the other way.
I canceled our Verizon TV service and switched from a bundle to just FIOS Internet service. We are not big TV watchers (basically we've cut the cable) and for the little TV we do watch, I refuse to pay a monthly rental fee for a set top box. So unless the Verizon Samsung app is generally ackowledged to be "fixed" we will not be signing up for any Verizon TV service again. The app is the ONLY way I would watch Verizon TV and it is practically unusable.
So it's Amazon Prime and Netflix for us - no Verizon TV. I wonder if anyone at Verizon sales realizes that the app is not just a matter of convenience for customers. If there's no workable app then I am not a TV customer.

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Fios Xbox 360 app

I have the triple play pack and my Xbox Verizon app says I don't have it. I have called many times and no one knows what's going on????? How do I get this app to work?

Hello Dirtyd,
Do you meet all of the requirements for Fios TV on Xbox?
FiOS TV service
FiOS Data service
An XBOX 360 connected (wired/wirelessly) to the FiOS provided router
XBOX 360 LIVE Gold subscription (provided through Microsoft via the XBOX console)
Ken

Fios tv app xbox 360

Hope some verizon technincal folks can help. Was thrilled to find out that Verizon had launched a tv app for multiple devices and last year downloaded it to my XBOX 360. Loved the layout and picture quality is quite good. The only problem was that in the evening it would start buffering making it unwatchable. Called Verizon techinical support and they did not know anything about any issues. Kept telling me to unistall and reinstall and clear cache. Those did nothing to help. They also told me to call back when I was having problems and they would check the network and they would check it out and of course they said the network was up and running. Checked out the forums and found many folks having the same issue. Now my XBOX was wired to my router with a speed of 75/35. My speed tests gave me 80's over 40's. I finally received a response from a verizon rep via facebook stating that the problem was with the network servers during peak times. He stated that the developmental team that was contracted by Verizon had no fix and were basically baffled. Of course, the Xfinity app is flawless. He also told me that he was not allowed to officially say anything and was told to keep things quiet. I finally got tired of the smoke and mirrors and gave up on the app. Last week I bought a new 65" Samsung smart tv and behold there was the Verizon Fios TV App. Well I tried it out and **bleep** if it did not start buffering around 2100 hours. Went to my XBOX 360 and the same thing. Called Verizon again and after one hour on the phone, I received the same dance and pony show. I went today to buy a new Droid and told the salesman the story. He said he has a 360 and gave up on the app because of the buffering. He stated according to his sources that Verizon is quite aware of the problem. Two other guys chimed in and stated they had the same problem. One with a Samsung tv and the other with a LG tv. Can someone give us a straight answer or get in touch with the team tasked to work on this app to get the skinny. I have no problem with the app being broken but admit to it. Take it down and fix it. Beta test it ! Thanks

Unfortunately, I think those of us still using a 360, got pushed aside when the Xbox One came out. I'd be surprised if we saw any new updates to the 360 app.

XBOX live and Verizon FIOS clearing things up a bit here

Interested? Call now to add an Xbox to your current service. Or, if you’re a new customer, you can sign up online here and take advantage of a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month. The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21.
The FiOS TV app will become available for download next month. We’ll be launching the service with 26 channels and we plan to add more.
ok they aren't adding your xbox to your current service....New customer's are going to be able to take advantage of that new promo "a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month.The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21"
I believe this is online ordering only try to order it online instead of calling in as that is where I personally have been advised
FiOS TV customers will have access to an app on their Xbox consoles, which will become available for download next month. Once customers download the Verizon FiOS TV app on their console, they can begin watching live streaming FiOS TV channels - without the need to pay for another set-top box. Customers must subscribe to both FiOS TV and Internet services.
Initially, 26 FiOS TV channels will be available, depending on the customer's TV package
Customers who order FiOS TV and Internet service will receive the "Halo: Combat Evolved Anniversary" game and Xbox LIVE Gold Membership token within 30 days
I hope that breaks it down a little bit for everyone

I am trying gettin additional information regarding how the app is going to work and how it applies to your TV service as to what channels you will have..I'm sure that information will be available a few days before the app is released.
Ultimate Bundles will have 35/35 and 26 channels on the App
Extreme HD .......
Prime HD ...........

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Hi,
I recently bought a Samsung 60 inch LED Smart TV : UN60H6350AFXZA. I tried to browse for Verizon FiOS TV APP on the Samsung Smart Hub and couldn't find it. I spoke with their customer care and they are saying this TV is not supported. I was shocked after hearing this.
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Which Samsung Devices Are Supported?
Connected TVs
Blu-ray Players
2011 / 2012 Models
D8000
D7900
D7050
D7000
D6500
D6450
D6400
D6300
D6050
D6000
PDP D6900
D5550
ES6100
ES6150
ES6500
ES6550
ES6580
ES6600
ES6820
ES6900
ES7100
ES7150
ES7500
ES7550
ES8000
BD-D7500
BD-D7000
BD-D6700
BD-D6500
BD-D5500
BD-D5300
BD-E5500
BD-E5900
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ambinsi wrote:
I just purchased an iPad2 and I am receiving the same error message. I contacted Verizon the first time, and they said to contact Apple. I contacted Apple, and they said that I need to contact Verizon. I contacted Verizon the second time and they referred me to this forum.
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Verizon FiOS Mobile By Verizon Information Technologies LLC
View More By This Developer
Open iTunes to buy and download apps.
DescriptionIntroducing the updated Verizon FiOS Mobile app for iPad!
Hello,
You're right... the 'FiOS Mobile' app for the iPad does not seem to be listed today in the 'App Store'.
I have had the app for awhile and haven't noticed its disappearance, although I did see it in the 'App Store' for sure on Thursday afternoon when I was showing a few folks how to get the app.
You can try calling attention to this matter via:
the Idea Exchange section of the forum -
Please see:
http://forums.verizon.com/t5/Verizon-Idea-Exchange-FAQs/Idea-Exchange-FAQs/td-p/231267 for more details.
The direct link to the Idea Exchange section is found here:
http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange
or
sending a tweet to @VerizonSupport and @VerizonFiOS
The tweet might have a faster response.
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Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.

jwnarron wrote:
Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.
Hello,
A few things for the iPad app:
1) Have you checked to make sure that on your iPad you are accessing your Verizon FiOS residential account's wifi network?
If you are using a cellular network (data plan) for wifi, and not the wifi for the Verizon FiOS account for your internet at home then you can't access Live TV for the 'FiOS Mobile' app.
2) Are you signing in with a subaccount and not the primary ID when using the FiOS Mobile app for the iPad?
3) Try logging into verizon.com with your userid and password and then going to My Services - TV plan -- does it show your current FiOS TV plan?
4) Have you tried deleting the app and re-installing the 'FiOS Mobile' app for the iPad from the Appstore and see if you get the same message?

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Unfortunately, I think those of us still using a 360, got pushed aside when the Xbox One came out. I'd be surprised if we saw any new updates to the 360 app.

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MMcCon wrote:
Thanks. So what would be your advice?
Cable or DSL service, or Verizon FIOS if available.
Satellite will have latency problems as bad as or worse than mobile broadband.
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Unfortunately, I think those of us still using a 360, got pushed aside when the Xbox One came out. I'd be surprised if we saw any new updates to the 360 app.

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