Verizon is not responding to DSL issues

Verizon appears unwilling to admit that the widespread DSL issue reported by customers in the last few days is a result of the company, not the user. To continue to charge monthly fees for services not rendered is fraud.
I would recommend that if you have a minute, and a working internet connection, that you file a complaint with the Federal Trade Commission. Their online complaint form is found at https://econsumer.ftccomplaintassistant.gov/.
File enough complaints, and we may actually get a response from this ridiculous company.

RalfN makes a great suggestion. I have rarely had extended outages but have never had a problem getting a credit on my bill for days when my internet service was very slow or not working at all.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Similar Messages

Why Apple is silent about 4s wifi getting greyed out and not responding to this issue? many ppl suffer from this and this is absurd!

Why Apple is silent about iPhone 4s wifi getting greyed out with iOS updates 8.0.2 and 8.1 and did not respond to this issue officially? Many people are suffering from this affected service. How can you trust us to buy new iPhones when you stop supporting us with the ones we have since they are still upgradable to the latest iOS.
Is there any chance that we will be given the support and would this issue be fixed with any upcoming updates? My iPhone when its battery is drained totally and I start it again the WIFI works until I try to choose another network or somehow I disable it then blackout!
This is definitely a software issue that we never had problems before this update.
Show us that you care for your products at least and provide us with a solution please.

nartal wrote:
That doesn't help at all.. I can only have it enabled if the battery gets drained out totally then when I restart it the WIF is on. then back greyed out.. that is not a serious reply, really!
Yes, it's a serious reply. Did you actually read the information at the link I posted? Especially the last sentence? The fact that it appeared when you updated to iOS 8 has no bearing on the validity of the article. It is not specific to any version.

Verizon does not answer customer service issues

I filed a customer service report two months ago, and received a response stating that the issue was indeed a Verizon error, however I have yet to hear a follow-up.
My issue is that the coverage map indicates I should have consistent voice and text service at my home address, however this is not the case. I have to drive more than a mile to make any calls and have my SMS inbox sync.
I’m sorry to hear about the service problems you are having at your home. As a consumer, I certainly understand wanting to go with a company that can provide service in your area. My name is Donna and let’s investigate this.
You are correct! I do show that our coverage map indicate that there should be signal in your area. Since there is not, I have taken the steps to open a trouble ticket with my Network Team to have them investigate this matter. Typically, the turn around time for a trouble ticket is 48-72 hours, so once a solution has been provided for this problem, you will hear back from me personally.
In addition, you should have received a separate email with the ticket number, but if you didn't, the ticket number is XXXXXXX.
I look forward to writing you with some good news, so we can retain your business.
I have been attempting to communicate with live support, who assured me that the ticket would be looked into and they would email me the status of the ticket. Another week has passed and still no followup by Verizon.
I can't not have service at my house, and Verizon has been entirely neglectful with handling this issue.
Note to moderator: If this discussion is deleted, I will be cancelling my service and will strongly dissuade others from using the service. Thanks.

>Duplicate post deleted. Follow this posters thread at the following link:<
Phone is NOT delivered; my bill made it. (Imagine going to a restaurant not eating and being given a bill.)
Message was edited by: Verizon Moderator

I to use iphoto library manager to save corrupted iphoto and each time it saves some and the first time it brings up iphoto, iphone goes into "not responding" mode. Using mac book pro, iphoto 9.5.1, and maverick 10.9.2.

I've had issues with my iPhoto "not responding" and as a result I am attempting to save my photos to an external hard drive using iPhoto library Manager but each time I start the program it saves some, and then when it starts iPhoto, iPhoto then goes into not responding mode. Using mac book pro, iphoto 9.5.1, and maverick 10.9.2. I have completed all of the photo library first aid steps several times, but it makes no difference, iphoto eventually goes to "not responding." Initial issues started with Time Machine back ups stopping because of iphoto. Thanks......

Do you have a back up?
If you're just trying to recover the photos you can do that much more simply:
Go to your Pictures Folder and find the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.
Look there for a Folder called 'Originals' or 'Masters'. (varies according to the version of iPhoto)
Your photos are inside - these are the originals as imported from your camera.

Flash is not responding constantly only when I open a more complex project

Hi all,
Originally, I downloaded the free trial of Flash Professional CC 2014 to work on a major project. As my project has become more complex, flash suddenly kept not responding. The issue is not evident when I work on the less complex projects.
I have tried giving the file more space by deleting other flash projects from my computer, as well as clearing drive space, but this has made no difference. The project file is 9.5mb in size.
I then downloaded the full paid version of Flash and the problem is still there.
I have narrowed the issue down to a complex symbol I created, it has multiple layers with around 150 seperate keyframes. The issue started around when I created this symbol, and now when i try to place the symbol into the scene, I am able to grab and drag the symbol, and when I try the program stops responding. Overall without touching the symbol the program is very slow and often stops responding because of simple actions. I hope not to recreate this symbol as that will take up more valuable time.
I hope someone can help as I have a lot more to add to the project.
Specs:
Windows 7 64-bit
Nvidia GeForce GT 525m
4gb ram
Intel Core i7

What is your anti-virus software?

Timeout expired. the timeout period elasped prior to completion of the operation or the server is not responding

HI All --- i am facing " Timeout expired. the timeout period elapsed prior to completion of the operation or the server is not responding " facing this issue every second day in our database.. for the rectification we just restart
the DB instance and its start working fine..... although database is in working condition and other databases in same instances are working fine, please suggest me any remedy to get rid from this issue.

Imran,
Check this:
http://sqlserverplanet.com/troubleshooting/fix-timeout-expired-the-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is-not-responding
(similar thread)
http://social.msdn.microsoft.com/Forums/silverlight/en-US/685816f3-8d06-4411-8d00-d34c48c2938d/timeout-expired-the-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is?forum=silverlightgamedev
http://blogs.msdn.com/b/spike/archive/2008/07/31/timeout-expired-the-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is-not-responding.aspx
Thanks,
Jay
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

Wifi issues with iphone not responding

Phone: iPhone 4s.
This issue started approximately two weeks ago. My phone initially started with the Wifi connection greyed out, I followed the appropriate steps to resolve this issue, and was successful. Now I can turn the wifi connection on without problems, but my iPhone will freeze (delay), then return me to my homescreen. Occasionally I do automatically connect to my known wifi, but then will disconnect and return to 3G. If I make an attempt to go to settings to manually reconnect, the phone again freezes. The phone seems to freeze after I click settings, then when pressing Wi-Fi, the bar turns dark bold, but freezes and doesn't open. I then have to click my home button, return to the main menu. Also if I open an app during the seldom opportunity my phone is connected to wifi, the phone will disconnect, return to 3G and freeze. I have rebooted my routers, forgot networks, reset network settings. I have thought about resetting the entire phone, but my phone will not stay connected to wifi long enough for me to back up my data to iCloud. I am thinking of stopping into my local verizon store, but I think they will redirect me to an apple store; which is 35 miles away. Of course the problem with me not connecting to Wi-Fi is my increased use of data. Now I am over 75% for my monthly usage with 2 weeks remaining, and do not see justification in possibly having to pay the overage fee. Many times when my phone freezes due to these wifi issues, or will not respond, I have to do the manual power/home reset. In conclusion, I need to figure out how to maintain my connection to Wi-fi, and stop my phone from not responding when I open my wifi settings. Thanks in advance!

My Iphone 4S is doing the same thing.. All of a sudden the WIFI button is gray and not working. I chatted online with a Rep. He had me call *228 and hit option 1, then call again and hit option 2. All of a sudden the WIFI button was black. But it could not find any network. I shut it off and restarted it and now button gray again. I called that number again and still gray. I read somewhere else that a lot of people have a problem with the WIFI button. They say it basically just stops working. This was a replacement phone because the volume stopped working on my original phone. I assume they gave me a refurbished one because it didn't seem new. I'm due an upgrade in 3 months. I'm disabled and just hate driving to the store again. I wish there was an easier way.

Another Remote DVR "STB Not Responding" Issue

I've had my FIOS install for a couple weeks now and 3-4 days ago tried to activate the Remote DVR feature. In all other respects my system is working fine. I can login to the FIOS TV Central page, see my STB in the listing, it shows that Remote DVR is enabled.
My STB works fine, records, has the guide, widgets, etc.
My computer network is also working fine. STB shows in my router control software, has a static IP (which does match the IP in the STB settings).
But no matter what I do, the TV Central site will always error with a "Set Top Box is not responding"
I've turned on and off the feature on the STB but that did not make any difference. I see in my router that there are 8 non-editable Port Forwarding rules set up, all identical.
192.168.1.101 Verizon FIOS Service Any HDM_CR_001404_QIP-6416_000-03081-42316-021 - TCP Any -> 35001 Active
Any thoughts here? Reading through the forums it would appear this is a somewhat common and finicky issue. Lots of folks see it and it "magically" gets better, or worse, or flip flops between.

The connection between your DVR and one of Verizon's Servers sometimes 'breaks', and in my experience, cycling the router and/or the DVR won't help. The connection needs to be reset from the Verizon end. If you call or use chat to the service people, they can usually fix it while you are online with them.
It doesn't involves wiping out anything on your DVR.
I went through this a couple weeks ago. Everything except worked, except for online, it always says the unit was not responding. I think I waited about a week before I finally ask Verizon to fix it.

User did Not respond issues!! Please help, tried everything...

Hi,
I'm having some problems with the whole Audio/Video chat option on Ichat. I'm trying to connect to my girlfriend who also is running on Mac. When we try to connect, it says, "USER NAME, did not respond".
I've read almost every post on this thing, and seems that the solutions either don't work, or are specific to router/modem setups.
Now, just as a test to ensure it is from my end, I got my mom... who has an new Intel Imac to connect to my girlfriend, and their video sessions worked fine... so something is wrong with my end for sure.
I have 2 macs, an Imac and a Macbook pro, and they both experience the same problems, they are running on an Airport Extreme, and our service is through Bell Sympatico, which is a DSL service. I am using a Speed Stream 5200 modem.
Now both computers are running wirelessly, and I've tried different things like only having one computer connected... hardwiring the computer and even connecting one of the computers directly to the modem... all configurations didn't work. I've also turned off any firewall settings, and unchecked the Distribute IP address option in my airport.
Personally I believe there is an issue with my ISP or modem, and not sure where to go from here.
Please if you have any solutions get back to me through this, or through IChat directly my user name is: [email protected]
Thanks so much
Kosta

Dear Stakis,
You are very welcome. As you might have noticed this discussionforum has been redisigned with profound and intelligent architectural troubleshooting design. I'm sure you will find an answer because all problems are directed towards narrowing down the possible problem and direct you forward to your best way to address your configuration in a way that has the biggest change of successfuley solving your problem. Some peers have been thinking in a very analitical way and almost build a verbal software support applet
Regarding your trouble. You ran your Ichat behind a router and used the book Pro to host the iChat traffic. I think you should use the iMac to have the router pointforward to as first terminal to regulate iChat traffic. You can use bonjour to have your bookpro chat with the outside world as a network computer using the imac as ichat traffic controller. I noticed you run games on your bookpro . The output you pasted in your reply indicates that your Probook will get in trouble since the code for Xvid is meant for your iMac and your probook needs the universal version.
QuickTime/XviD_Codec-r58 (ppc).component/Contents/MacOS/XviD.
IT should be: QuickTime/XviD_Codec-r58 (intel).component/Contents/MacOS/XviD. (not available yet but comming very soon)
This might cause trouble that destabilises your computer set up and indicates the iMac is the one that is first in line to iChat and your pro is not able.
Any way you might wonder, what is all this and why this hassle? Basicaly it is something that happened years ago when OSX 10.3.9 was updated to xcode and a simple routine was replaeced by a newer and importand for future addressing compatibility of account/password/id in the future. Apple changed its policy of two account/password/id per user into one. Remember the two different passwords long ago? Well a smart move but badly implented because a lot of developers had the old routine implemented in their personal lybraries and toolkits and did not take notice to replace the old string by the new one wich was paramount to x10.4 account/pas/id addressing. This problem first came to light in mail, there were very strange and inconsistent account and ip malfunctions which where unexplainable at the time. IT took an enormous effort to get a work arround this problem. Especially since it was not analised to the bit. Anyway, this is the cause of suddendeath of iChat inititiation a/v functionality and the did not respond issue. The information to make the connection is inconsistend to the hard/software of the wireless functionality. AIM is also to blame. They chose the easy way out and get the bill now.
There are some more (not so relevant) issues as time will solve them (quicktime codec h264).
So please read the new discussionboard trouble shooting pages and i am pretty sure you'll be iChatting (2 way only for now) withing no time thanks to the men who had the patience to allow Apple some time for a fix and kept peers iChatting all over the world with almost individual counseling.
MacBookPro 17", G4 Powerbook 17" the usual suspects Mac OS X (10.4.6) n.e.r.d. debugging devices connected to osx 10.4.6

"..phone_app (57) not responding" on both my and my daughters Verizon 9630 for the last 2 months!

Help - our Verizon Blackberries lock up several times a day starting 2 months ago - both on my 9630 in Seattle and my daughters 9630 in Denver. Both started at the same time.
The error is usually that the hourglass spins for a while, then the phone hangs for several minutes then comes a black window with the message "Uncaught exception: Application net_rim_bb_phone_app (57) is not responding; process terminated" (then the phone comes back) or an all white screen with "App Error S23 - Reset" (then the phone reboots) - and since it was on both phones at almost the same time we know it is related to a "BB software update issue".
Stores in CO and WA have told us both that this is a known issue and we should replace our phones! The suggestion to delete a bunch of emails doesn't solve the problem. We've tried the latest update patiently for 2 months - and we haven't loaded any apps except Google maps - but it keeps locing up several times a day!
Our 2 year plans are out in August but didn't want to buy new onesand we need our phones! HELP!

Install the OS again.
See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Year 2010-2011 MacBook Pro version 10.7.4 issues: freezes up, files are loading slowly and buttons are not responding

Hello my fellow Apple product user's. My problem has been going on for about a month and half with my laptop locking up, file folders on my desktop loading slowly and my sleep button and other buttons on my dash board not responding. Where to being with my issues that are listed up in my title and my first scene. The first issue has been my file folders are not loading fast like that did before, the issue is that they load in about 10-15 if not a little longer after I log into my laptop desktop. The second issue is that my sleep button does not respond to sleep right away, I have to press it three or four different times after I have logged out of my desktop to make it go to sleep. The final problem is dealing with my buttons and laptop locking up, when I started an application called runescape after it load to the log in screen and after I came back to log into the game it decide to lock up/ froze on me and durning that time my buttons on my dashboard was not responding, so I decide to command q to quit the application and after that buttons were not reponding to it and I decide to do common and control c to see if it would work and it did and after that everything has been working fine except for the files are loading slowly. Also I had another issue with the laptop sleeping so quick as soon I am using the Internet. There was one other problem that had happen to me just like my description in my first scene, but I do not remember that issue.
Please no spamming, flaming and being plain rude to me and others. If you can not listen, read, or under stand my warning you will be kicked off from posting on threads buy a froum monitor. Pleas and thank you for posting and helping me out with fixing my problems.

Hello my fellow Apple product user's. My problem has been going on for about a month and half with my laptop locking up, file folders on my desktop loading slowly and my sleep button and other buttons on my dash board not responding. Where to being with my issues that are listed up in my title and my first scene. The first issue has been my file folders are not loading fast like that did before, the issue is that they load in about 10-15 if not a little longer after I log into my laptop desktop. The second issue is that my sleep button does not respond to sleep right away, I have to press it three or four different times after I have logged out of my desktop to make it go to sleep. The final problem is dealing with my buttons and laptop locking up, when I started an application called runescape after it load to the log in screen and after I came back to log into the game it decide to lock up/ froze on me and durning that time my buttons on my dashboard was not responding, so I decide to command q to quit the application and after that buttons were not reponding to it and I decide to do common and control c to see if it would work and it did and after that everything has been working fine except for the files are loading slowly. Also I had another issue with the laptop sleeping so quick as soon I am using the Internet. There was one other problem that had happen to me just like my description in my first scene, but I do not remember that issue.
Please no spamming, flaming and being plain rude to me and others. If you can not listen, read, or under stand my warning you will be kicked off from posting on threads buy a froum monitor. Pleas and thank you for posting and helping me out with fixing my problems.

Issue with Print Properties button not responding in Adobe Reader 10.1.10

We've recently been upgrading Adobe Reader 9.4.4 to 10.1.10 and started having a few reports of the Print -> Properties box in Adobe Reader not responding. When this happens Adobe Reader will crash if you click on the Print button. If you go into Devices and Printers and try and access the Printer Properties you are prompted to install the driver for the device. It does seem to be quite random, it will work fine for days and the suddenly happen. I've done testing and have been able to get it happen by opening Outlook, Word or Excel but it is completely hit and miss. Sometimes the issue will happen and other times no matter how many times you open and close the various applications it's fine.
Fortunately it only seems to be an issue when accessing Properties, if you just print there are no options which is probably why we don't have more complaints. Unfortunately this didn't come to light until we'd rolled it out to 2000+ machines across 8 locations.
So far I've tried the following:
1. Upgraded to Adobe Reader 11.0.9 and same issue
2. Created a test print queue using a different print driver (my machine has a different driver again and is using a different print server)
3. Uninstalled a number of applications that have caused us issues with Office 2010 due to dodgy addins (Workshare and HP Filesite)
4. Rolled back to 9.4.4 and seems OK. Problem here is that they receive PDFs in formats not compatible with older than X.
System is Windows 7 Enterprise SP1 32bit, Office Professional 2010, printing is to Ricoh Equitrac (Follow You)
Anyone have a fix for this or come across this before. I'm going to try testing with a Postscript driver to see if that helps, which is the last item on Adobe's troubleshooting list.

Select a PDF file, CMD+I, check the Open With section, and ensure that AR is selected. If not, then select it and click on the Change All button. Alternatively, select Preview, which is my default PDF reader.

How to fix my firefox' s constant "not responding" issues?

Here's the deal. About last week, My firefox browser encountered some problems. Everytime I opened it, loading time was really long and when I opened a new tab either to open google search or to open another website, it didn't respond at all for about 30 secs or more. That was why I reinstalled firefox to see if it, hopefully, could be different somehow. Unfortunately, the problems now are not so different from what I have described, only now it's got a bit worse with the constant "not responding" and "freezing" in every tab I open - more or less than 30s PER TAB. I thought there was something wrong with my hardware or some features on my laptop, yet my google chrome still works. How does it still work? NO IDEA! But whenever my firefox freezes when I click on some links or a new tab, I turn over to GC and it still works really well so far. But I would prefer firefox to GC as my default browser since I'm more used to using it and a few features on it work better on the latter. So I would be really grateful if these issues are dealt with as soon and effectively possible. Thanks a lot :)

The "not responding" problem just started today. I removed and re-installed firefox. I disabled ALL the add-ins and the problem remains. I've been using Firefox for years probably starting with version 2. I guess this is the end of the line for me. Chrome is more popular so that's where I'm going. Bye...
Unfortunately I'm going to miss some of the great add-ins and the so easy to use bookmark system but I need a browser that works All the time. Bye, Bye..

Firefox is having "Script" issues (Not Responding) und possibly Flash issues?

Okay, downloaded Firefox for the first time in like a year yesterday. It was working beautifully, oh, how I've missed it. I hate using Google Chrome with a fiery burning passion.
However, though it was working perfectly yesterday, I have not downloaded anything or got any plug-ins/extensions, whatever.
Today, however, I can go to www.google.com (on firefox), but if I try to go to my banks website, or imvu.com, or something like that, all the sudden Firefox decides to hang. It freezes und I get that annoying "(Not Responding)" at the top. I have to close out of the browser entirely, open it up und forgo the session restore.
Some websites are okay, however, it seems many of them aren't.
I get a script error message, so far the one for imvu.com that popped up was "lookout.bluecava" or something like that. Asked if I wanted to wait for script to respond or if I wanted to stop it. Either way, it ends with me closing out und starting back at google.
Right now, to ask this question, I had to re-download google chrome, und log in from that browser since Firefox doesn't even want to support it's own support forum! Crazy stuff, right?
Anyway, since it's having a "script" issue, I went to java, made sure I had the updated java installed on my computer, then I made sure that I had the updated java plug-in. Und I even downloaded the 64bit java for it as well, both the 7u45 or whatever.
So, my java on my comp und firefox browser are seemingly up to date, und the Add-On thing for Firefox to check if plugins are up to date says they all of them are up to date.
Still having the issue. The moment I go to imvu or another site that has that issue, it freezes within 10 seconds und that's all she wrote.
So, I'm really not wanting to go back to Google Chrome for another year, I miss the hell out of Firefox.
To Add: The issue I am having right now with Firefox is the same issue I had a year ago, when I had to uninstall firefox und go with Chrome in the first place.
But, since it was acting normal yesterday when I installed it, I figured that it was fixed. Wrong in less than 24 hours.
Before I submitted this, I decided to hop back onto Firefox und try something.
I disabled the Shockwave Flash und the Shockwave Director plugins. Now, Firefox is working again.
Sooooooooooooooooooooooooooooooooo.
It asks me if I want to install the "flash" plugins needed to view some content on the page (I used imvu.com to try it out after disabling the shockwave), but still runs.
So, what do I need to do for flash? Or better yet, what's going on with it?
I downloaded the flash yesterday within half an hour of starting Firefox up after downloading it. Und it worked just fine for hours.
I shut the comp down, packed it up, went home, come back to work, hop on the net und BAM. All the sudden Shockwave is having issues with Firefox when nothing was done to instigate it? Doesn't make sense.
Other info:
Windows 7 Home Premium on HP laptop.

I will give Firefox 24.1 a try und see if shockwave flash actually works without making it hang und resulting in need of force close.

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Verizon is not responding to DSL issues

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