Verizon Love Money

Okay I have been a new Customer with Verizon ever since last year and I have been treated unfairly. It really sucks and I always kind of wish I never got Verizon.
The problem I have here is a Subscription I have that I was lied to because they made it seem like if I get this Premium Tech Support subscription it will fix the problem I have with my MTU Error I get on my Xbox 360... Honestly the guy only did some freaking PORTFORWARDS that I could of did and he saw I did it but was like ooh some stuff is missing. I was flushstrated when I did this so I just wanted to solve something that Verizon is taken their TIME ON!!!
This Premium Tech Support is worthless to me all the things they can do I can do it my self. I didn't know much about FiOS and how to fix the MTU but they said this PREMIUM TECH SUPPORT Handles stuff like this DID THEY NO!!!!
After I get this I now fount out that many many people is having this and the Verizon guy told me on the phone that they are having this issue with Xbox Live... ALL THE OTHER REPS I HAVE TOLD ME THEY DIDN'T KNOW WHAT MTU IS!!! Or what it has to do with XBOX LIVE.
I just wish I could cancel this Subscription free of charge because I'm not even going to take any use of it...
I hate to know VERIZON treat their business Customers...

Seriously I just want a Verizon person to say Yes we are money Hungry

Similar Messages

Calls from Verizon offering money

Has anyone else received a call from Verizon offering them $199.00. I have not enter any contest, signed up for free promotions or anything. My husband and I both received this cal. Do you or anyone know what this is about?

I received one of these calls as well. I was told to log on to vzw50.com Apparently, according to the customer service rep I talked with at *611, there are a number of different websites suggested for receiving your Verizon bonus money. They are all scams, obviously, and need to be reported to Verizon. If you receive a text message of this sort, forward it to 7726; if you receive an email of this sort, forward it to [email protected]; if you receive a phone message, call *611 and report it. There is a team of VZW tech people looking into this. I suggested that all Verizon customers need to be informed so that they are not vulnerable to the negative effects of responding to one of these phishing attempts.
If it sounds to good to be true, it usually is!

I just upgraded from 3 to 5 and although I love many of the features I don't want to pay Verizon more money to access my voice mail. Any tips on how to create a short cut to my voice mail for free?

1. I want free quick access to my voice mail.
2. I want to get rid of the ads on my home screen for "must have apps" and S Health in particular
3. While my son works for Amazon I don't want to swipe to the Amazon home page
4. I am not interested in My Magazine, how do I get rid of the page?
5. My monthly plan is near $300 so I don't feel anymore charitable.

http://m.androidcentral.com/how-disable-my-magazine-samsung-galaxy-s5
If you want quick access to non visual vm hold down 1 key or add a contact widget and assign it to voice mail. Just touch and hold that amazon and move it to the trash. Contact son for Amazon specials. Just move up wanted apps on front screen down below to your app drawer.

Is verizon making money off of robo calls??

I have been getting a ton of robocalls. I asked Verizon what they are doing about it and they said nothing. I can only block 5 numbers unless I purchase a special package from them allowing me to block more. What a joke! At some point, verizon has figured out how to make money off of robocalls. I just got a call from phone number 000-000-0000! How can they even allow that to even go through? Oh, that's right. Almost $9 billion in PROFITS last year, and a CEO who made $7.3 million last year. What do they care? If you ever think lack of competition is a good thing, think again. (PS, I have been waiting for 40 minutes to talk with someone and ask how they can allow a number with all zeros to go through. Oh, that's right, $9 billion in profits.)

VZW does not have an idea where the 000-000-0000 is from, so how can they block it.
Do you have your number on the Do Not Call List?
Have you opted out of the three or four Settings in your Verizon account Privacy Settings?

Verizon taking money and deactivating the prepaid phone

I have a prepaid verizon phone, I had it for at least 2 yrs now and never had a problem until last month. I always keep a balance on the phone at least $30 just in case. I have a $20 messaging bundle due every month. I get a message 3 days prior to the renewal date and make sure the funds are there. The day before the renewal verizon wipes my phone clean and takes all the money, I call them and they say they do that to recycle the phone numbers. I use the phone all the time, they gave me my money back last month but they did it again this month and now they say I need to make a payment before they can renew the bundle when there was money on the phone of $32. And they took it. They see it on record but won't refund. What should i do? I'm very confused and ****** at the same time Help me please?

This is quite bizarre, Pizzahut! We definitely need to get this resolved ASAP. I would suggest reaching out to PrePay Team. They are best equipped to resolve your concerns. Please contact them at 888-294-6804. Have a great day!
ChaunceyM_VZW
Follow us on twitter @VZWSupport

Re: Verizon takes money out of my bank account without my authorization

I have been with Verizon for 12+ yrs. It is a never ending battle with overages and bank screw ups! The financial service people are the most belligerent, rude pretty much >Profanity removed< department EVER. They get more irate than the customer. Almost like if they don't belittle you and force you to PAY RIGHT THIS MIN It would be taken from their personal paychecks. I refuse to tell anyone else about the treatment. I call customer service they are so Great. I get things straighten out with customer service not an hour later financial services calls. I tell them check my file I straightened everything out with Customer service and I was told SO WHAT they are not us, we have no contact with customer service. We don't know what they do NOR do we care! And they do not know what we do! We are two different department. Okay but I am only one PERSON!! They better NEVER tell me they don't do anything to our checking acct without our permission because that is an outright LIE!! I have all the proof that they did just that. Back in March a friend of mine made a payment on my acct of $50.00! ( A One Time Only Payment!!!) from his bank acct! It is now Aug and I have made 5 months of payments to VERIZON with My Bank Acct Info! I as recently as July put my daughter on my acct before she left for school and she got a new phone. I get an automated call saying I am over on my data pkg I never questioned it because it could have been my daughter. My number has never used DATA ever. So I went in and paid my bill of $198.00 on Sept 4th. With MY checking acct and saved my last 4 digits of 0581. I called JUST to make sure they got my payment and was told yes that was Fri Evening Sept 7th. This morning I see that my payment did not go through. I called MY bank Sept 12th and they notify me that the payment was removed from an acct that did not have my name or acct number! They used my friend's acct information that made the one time payment in MARCH and as of this morning HIS checking information is SAVED to my Verizon Acct! He paid the $50.00 Again Months ago with me giving him NOTHING but my phone number! I never had his information and he never had mine! Now they are threatening to turn off my phone and my daughter's and she is away at college.His acct number was NEVER saved by myself me NOR him but his acct last 4 digits are saved to my acct as of this morning. We both have Verizon, We both bank at Chase but.... we have different acct numbers,His is a business acct, mine is a personal,different addresses, and services etc.... My friend happened to call because he notice the same I amt I paid was taken from his acct down to the penny! Chase investigated and found out this is what occurred. BY SOMEONE AT VERIZON not myself!! Will they admit they did this NO NOT YET!!!! We both have proof, that WE never authorized this transaction at all Chase has proof and yet Verizon won't cop to it! How many times can Verizon do this to people?? They did a credit entry this morning to my my friend's acct & reversed the amt from mine NEVER even bothered to call me while totally screwing up not ONE but TWO different people's bank accts. I will NEVER allow Verizon to take ANYTHING directly from my acct again. This is not the first time this happened. NO one is allowed to juggle my funds BUT ME!!!! I am calling a lawyer by day's end if they do not straighten this out ASAPor at least understand that what they did is Against the Law and SHOULD be considered theft for tapping into their customers acct without PERMISSION!!!!
Message was edited by:
>Post edited to remove personal information (Including attached files) as this is a public forum and to comply with the VZW ToS<
Message was edited by: Verizon Moderator

My goodness HateIT. You certainly have quite a bit to be displeased about. We try to get to forum posts as quickly as possible, but contacting us directly through www.vzw.com/contactus or by phone at 800-922-0204 is usually a better way to reach us if you need a resolution the same day. No need to get lawyers involved though. Let me help you now that you have me. Please visit http://bit.ly/aUgBIy and provide me with more information about your account so I can make sure this predicament gets taken care of as quickly and painlessly as possible.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

30 day (total 12 hr) duration failed attempt to give verizon MORE money for a new phone

I cover family phones and mifi devices in 3 states: TX, MD and CA. My brother is long overdue for a phone upgrade and we finally decided to do it. He lives in TX and I'm in CA which means that to VZW one of us must live on the face of the moon because no matter how hard I have tried to buy him the new phone and sign a new contract the effort has failed. 1st I set it up, gave him the authority per phone consultant and he tried to walk into a storefront and go through the process. The people he spoke with were entirely unable to compute the concept, refused to take his money and gave him no guidance about how to proceed. We tried this approach twice. Next I called VZW and authorized everything on my end (2nd time but 3rd try) and after a good hour of discussion with "whoever", he went back to the store. It is as if none of my conversations with VZW had ever taken place, Nothing was documented and my hour(s) of hold time and discussion were simply wasted. Contact with VZW must have just been blather with another know-nothing respondent. Tried yet again using the online ordering option and my account access was closed for fraud (???) because my brother lives in TX and I'm in CA. Notwithstanding, VZW autopayments went through, they were happy to take the possibly fraudulent money. Crazy. Now I'm deeply into long conversations with VZW phone respondents using reference numbers and requesting supervisors (so they say) and the first one of these was guaranteed to work-- no question about it-- promises to personally follow through, etc. No phone sent to my brother. Nothing. So I called again, repeated all the steps with double triple checks of credit card numbers (none of which were ever invalid as demonstrated by the charges that went through without difficulty) double triple checking addresses and which numbers are connected to which phones.... From VZW profuse apologies and promise to overnite phone-- gee whiz--- about 28 days late. Today I have an email saying that phone won't be sent until I press a button and authorize/accept the agreement. Which I did verbally on the phone previously and which I also did by punching a bunch of things into the phone service I was transferred to precisely for this purpose. In fact, I was carefully instructed to do this immediately so that the phone COULD be sent right away. So today no overnited phone will arrive. After placing another 2 calls to VZW today (the first was simply cut off) I was told a supervisor would call me in 48 hrs by someone who seemed to take a little bit of pleasure in reinforcing multiple times that no one could get back to me today. Huh? I've got to say that in all of my years dealing with incompetence and lies (this is what you call a promise that you know will not take place VZW) this has been the worst experience ever.
Not incidentally, I am responsible for the business phone operations for a large organization and will make sure that we are no longer VZW customers when the contract is scheduled for renegotiation. If VZW can't deal with family plans why should I trust them with our corporate account? Shocking degree of ignorance, indifference, inefficiency and poor management strategy demonstrated consistently-- among other things. VZW should assume that the way individual customers are treated may impact the bottom line in much bigger ways than it might appear.

this I also understand and fundamentally approve of.
However, we sorted out these issues (multiple times) and the charges went through at the various addresses, in other words the money WAS pulled, but no activity was forthcoming. You can't have it both ways. Fraud you shut down. Money accepted should equal services provided and the equipment that it has paid for. This was a comedy of errors that became unfunny after about the 5th phone call and 10th email. No one is laughing in my household anymore.
As you suggest, I like my services to be protective. However, I do not like talking to people on the phone who make promises they can't/won't deliver on. In particular I do not like paying for things that are then denied me due to system failure of any kind. When that failure is pointed out repeatedly, and corrections are "guaranteed: and nothing changes I'm stupefied and enraged.
Errors happen. I'd expect that once maybe, twice on occasion when there is a good explanation. Multiple times over 30 days. Unacceptable.
Thank you for your interest.

Verizon loves to rip people off on their bills

Hi..I have been a verizon customer here and there and the only reason I switched to another company was because the bill was way cheaper and you get everything just like verizon. And the bill is only $59 for data plan and everything. Verizon charged me $130 for my monthly bill and I just cannot see paying $130 for a cell phone..That is pretty ridicuolus if you ask me. So I went back to the basic phone, where I just got talk and text and my bill this month was $101..Just for the BASIC phone. So Yes I think they need to lower their costs for bills before these other companies run them out of business because they rip people off. And I about fed up with paying these high bills just for a basic cell phone. Any of you experienced this? Please let me know, so I am not the only who is feeling this way. grrr
>Removed attachment. Although a lovely picture of the ocean, it really does not have any relation to the post<
Message was edited by: Verizon Moderator

I guess I am curious as to what plan you currently have with Verizon.
Verizon has a pre-paid plan for basic phones which includes unlimited talk, text AND data for $50/month. That $59/month bill DOES NOT seem way cheaper than this plan.
If you want a post paid plan, you can get a Share Everything plan for basic phones which start at $70/month with unlimited talk and text and 300MB of data/month.
Of course, taxes would be additional.
It seems to me you need to re-evaluate which plan you need with Verizon.

Verizon Charging Money to Block Extortionists

For months I've been getting calls from extortionists posing as fake debt collectors. They are very threatening if I do answer. They have a thick accent so likely not based in the United States so limited things law enforcement can do.
Methods used that can't block without signing up for the premium FamilyBase:
- Calling from 'Unknown' number
- Calling from short prefix numbers from whatever circuit is routing the call (e.g. 12651)
- Calling from Skype number (which I've blocked but have to re-block every 90 days)
I called Customer Service and informed me I would have to pay a monthly fee for FamilyBase to block these methods which I don't think is right as Verizon has partial responsibility for allowing these calls to pass through the Verizon network to begin with.

sprmankalel wrote:
Granted, any legitimate business shouldn't block their number but, again, what would you do if you missed an important call because they blocked these types of calls.
I disagree, it is not uncommon for legitimate businesses to block their number. For example, doctors routinely make phone calls from blocked numbers so that they do not get return calls which do not go through their switchboards. Same goes for lawyers, etc...
My doctor explicitly informs his patients to allow blocked numbers if you want calls from his office. They will not unblock their number if your home line does not accept blocked numbers and you will not get calls with information about appointments, lab results, etc...
Lawyers don't always work with the most respectable people around and routinely block their number even when making calls to clients, unless they are a favored client. A lawyer does not want their clients calling their cell/home phone at all hours of the day/night.
Of course, these types of businesses would leave a message requesting a callback if needed.
I certainly don't want unknown numbers blocked from my phone for this exact reason.

Verizon is anti-military and will steal your money.

11/06/2013
Verizon is obviously anti-military. My story, as I am learning is just one of many horror stories the military has faced upon dealing with Verizon. How frustrating that our soldiers work so hard to fight for our country, to be forced to deal with businesses that have no appreciation for them whatsoever.
We are really shocked at how we have been treated throughout this whole ordeal. We have been Verizon customers since before they were Verizon (back when they were still Alltel). I had always enjoyed my services with them and as a result extended my services with them to include home phone and cable when we lived in an area that provided such. We had always had our account set up for automatic payment because we were aware of the amount and found this feature to be conveinent. In the 11 years with our service with them, we were never late on any bill.
In early August 2013, we were stationed in Fort Polk, Louisiana. Upon our arrival with our 3 children one of which was our 2 month preemie, we quickly realized our wireless service did not work in this area. On August 5th, 2013, I contacted Verizon and ask what were my options. They explained that they were aware of the situation in our area and had no problem releasing us from our contract with no early termination fees (ETF), due to the circumstances. The represenative even explained how to port my number over to another carrier, so that my number of 11 years wouldnt have to change. I was very happy with the outcome and even surprised with how helpful they were. The represenative I spoke with, even sent his Verizon email, claiming should I have "any" problems, to contact him and he would make sure they were resolved. We recieved no further correspondence from Verizon.
On September 7th, 2013, Verizon deducted $561 out of my account. We called them immediatly, I was told there were no notes of our being military and that I had cancelled my contract therefore was subject to early termination fees. Over the course of the following two weeks, I spoke to around 10-15 different represenatives. I was required to send in military documentation and address confirmation, I had to fax, forward, call etc. During those 1st two weeks I spent more than 20 hours on the phone with Verizon, sometimes on hold, sometimes dealing with represenatives that had no interest in helping resolve the situation. I spoke to one represenative that told me point blank, it was my own fault for not stopping the automatic payment, and didn't I get a bill". I explained that after my number was ported over to a local carrier, Verizon closed my account therefore rendering me unable to access my online billing account, therefore I had no idea this would happen. I also ask him, if I had stopped automatic billing how would that have stopped Verizon from claiming I owed something, that I obviously do not. One represenative refused to listen to me speak and would even claim that she couldn't hear me when I spoke, but her line miracously cleared whenever she wanted to speak. I tried contacting the original represenative, the one that had left the email. After almost a full week, he finally wrote back with some excuse about being on vacation and that he would forward to his supervisor. Finally, after weeks of phone calls, I was told they had verified that in fact I was military and lived in a location without service, therefore they would refund my money in 4-6 weeks! I explained to them this simply wasn't acceptable, they had taken our housing payment. We had just moved to the area and while awaiting housing had to live in a motel for a month and a half with three children, our account was dangerously low, when Verizon cleaned us out. We were scheduled to move into our home September 10th. We were forced to sale some of our household goods to make ends meet, while we awaited the return of "our" money from Verizon.
Now today, is November 6th, 2013, we are 3 months into this ordeal with one day shy of being 2 months that Verizon still has our money. To date I have spoken to somewhere between 30-40 represeantives and have probably logged more than 100 hours on the telephone, being transferred to representavies, between departments, everyone passing the buck and no real resolution. On October 10th, 2013, Verizon claims to have deposited $500 of the $561 back into my account, they told me to expect it within 24-72 hours, days passed and nothing. I called again and again, each time I was given a new time when it would magically appear into my account. Once a customer service represenative did say that she could see that it had "not" processed because it was not submitted correctly, so I was then transferred back to financial services who claimed they did not see the error and it in fact was in my bank. I have contacted my bank and they have no information and or money from Verizon whatsoever. Finally I was told that it could take 3-15 "business" days to show in my account, because "some banks take longer", therefore making the deadline, November 1st,2013. No surpises it still isn't there. I called again on November 1st, 2013, were I was told they had in fact found the mistake in paperwork again, and in fact it had "never" been submitted, but it had been corrected and to expect our money within 24-72 hours. There again, today is November 6th, 2013 and still no money. I have spent yet "another" hour and a half on the phone with Verizon, it has been "escalated" again, now I am being told that I may recieve my money in 4-6 weeks once it goes through accounts payable.
I am flabbergasted. I have gotten angry, cried, been patient and a host of other emotions all behind Verizon stealing money that wasn't theirs. We like most American families are trying to make ends meet, our preemie child, requires more financial care than the average baby, for obvious reasons. That situation alone is very stressful on our family, being a military family can be stressful, moving, uprooting our lives and having my husband deploy or being sent out on missions, all of it stressful, yet we have companies such as Verizon who with no care, compassion or gratitude for our situations, treats their customers this way. Now the holidays are upon us and there is no end in sight as to when we will actually have our own money back. The money my husband spent months away from his family and traveled to foreign lands, to fight for our rights as Americans to be treated fair and justly, and this is the treatment we have recieved from Verizon.
Years of customer loyalty, and this is the end result. Hopefully, eventually, with God's grace we will have our own money back, but the real loss is the hours spent fighting for what was rightfully ours all along, could have been spent with my baby boy that was born 10 weeks too early and had to spend six of those in neonatal intensive care. That they can never repay.
The sad truth is after sharing my story with other military families, I have learned our story is far from original. Apparently, Verizon has a reputation for not caring for their military families. I will certainly do my part to share our story to hopefully prevent others from dealing with such a terrible company.

It is amazing how hard it is to contact anyone who can truly help you at Verizon.
When you seem to get an answer, resolution to a problem. It disappears. I too am contacting Verizon in an attempt to resolve an issue. Promises are made and then nothing. When you call back, there are no notes in your file.
One of the issues is multiple call centers. When you call you get bounced to whichever call center has capacity for your call. Each call center can not see notes made by another call center. It is a never ending circle...I wish you luck!

I have an idea for FIOS TV which could possibility be worth money to Verizon and hopefully Myself

Well my family has Verizon FIOS and I came up with an idea that I feel would be of great interest to Verizon for money making purposes, which will also be very beneficial to Its customers, as well as aiding in drawing in more customers from other cable services. I would like to be put into contact with someone who can listen to my idea such as a FIOS developer etc. . I am not going to describe my idea on this forum because it could easily be stolen and I believe the Idea would be worth a large amount of money both to Verizon and possibly myself. So if a moderator or an employee could help me out with getting in contact with someone who can listen to my idea it would be greatly appreciated. Sorry if this thread is in the wrong section, I couldn't decide which to post in. Thanks.

I sent a message to someone who can help.

How much i hate verizon.

Alright, this is how much I hate verizon. And please, feel free to tell me if i'm wrong here.
1. Why is it that everytime I change a location, I never have any service. I feel like i'm in the 1% of Ohio that has no service. Can we fix this, so that when I go back to college I can still have service?
2. Why is it that everytime I ask when my upgrade date is everyone seems to give me a different answer. If it's May, they'll tell me June, and when its finally June, and I'm all amped up for my upgrade, they tell me July. I know when I got my last upgrade. IT WAS CHRISTMAS.
3. Why is it that everytime I see a phone I like in store, but have to wait for my upgrade, it then goes straight to internet. So you can't even buy it in the store anymore. So then I continue to wait for my upgrade and then the phone is GONE. They no longer sell it.
4. Why is it that everytime I want a nicer phone it costs me 40 dollars extra? I don't want the internet, just give me the cool looking phone. Well they can't do that. I mean I know you can, you did it before you decided to ever charge people for that. Hey verizon, I don't the blackberry to check my email, i'm fifteen, I only want to play brickbreaker for 24 hours a day.
5. The people who work in the stores are not helpful. You go to the closest store in town and they can't help you. But yet you go the the same store 30 minutes away and they help you right away. Yeah they don't ever really help you, but its nice to know someone is going to give you the answer your looking for.
WHY VERIZON?
Its like, for my birthday all I wanted was the Razzle. And no I'm not fifteen, but anyway. I saw it in the store and was all about it. Well I went back in May, because thats what time verizon said my upgrade date was, and I saw it. So i liked it. Well they then told me my upgrade was in June. Okay, at least I know what phone I want now. So I go back in June and can't find it. They tell me it went straight to internet, and then proceed to tell me that my upgrade wasn't for another month. Well it's July now, and my upgrade was a week ago. Because my parents haven't been home I have been unable to order the phone. I checked last week to see if the Razzle was still there and it was. As soon as my parents got home it was gone. Its like verizon knows where and when to {please keep your posts courteous} with my life. But I mean thank verizon you really make my day, ALWAYS. And if your not picking up the sarcasm i'm throwing down, well i'm sorry I wasted your time, because you're probably lost right now.

RelicXII wrote:
Well I can answer no. 4 for you.
1st of all it's not $40 it's $30 for email & web for smartphones.
The reason why most of the cell phone carriers out there force charge you for internet for smartphones and multimedia phones is because alot of "PEOPLE" out there screwed it up for everyone else. At the time when you had a choice between unlimited and pay as you go for $1.99per MB, Alot of "PEOPLE" out there chose the 'pay as you go' plan then surf on the internet download files etc.. and racking up there bills to several thousands of dollars, then calling their carrier to dispute the charges.
So we own it to the ignorant people that made that happen.
No, you are quite wrong. The root of the data package requirement is Verizon's desire to increase their profits by attaching high revenue features to their most popular phones. It had little to nothing to do with people requesting refunds on data overages. If we had "people" to blame for this, we would have seen Verizon do things like cut off your data plan after you use your allowance, allow customers to set a data spending limit on their account, require customers to block data if they request a refund for "accidental" access charges one or more times.
Truth be told, Verizon loves it when people get on PAYGO and use a ton of data, generally, they only offer a 50% discount as a way to shut the consumer up, and that's still a good chunk of change for Verizon, certainly more than the $30 they would have recieved had the consumer made the intelligent decision to purchase an unlimited data package before browsing extensively.
Verizon wants more money from each account, and they've found a new way to increase the revenue each customer provides them, that's all there is to this.

Verizon Edge: Fully Explained, Plus a few questions

At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?

A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone.

Verizon mades changes in the coding and now Windows Phone 7 is having data issues!!!

Starting about 3 weeks ago, I stopped receiving text messages and even worse stopped receiving calls yet alone my voicemails. I have changed not one thing to my phone, everything is exactly the way it was before the issues arised. Now I have to trick my phone to receive my data by dialing into my voicemail... And then what do you know, 30 text mesages, 12 voicemails!!!
The voicemails wont even tell you the date or time stamp (the time the voicemail was received). After numerous *228 and talking with level 2 over the holidays, I see a huge article on multiple news sites stating Verizon is having data issues... Dropped calls, loss of data, no signal while all our phone keep showing full bars and 3g. Verizon stated its only happening on there 4gLTE system and not 3G but thats a load of crap.
All one has to do is a google search of loss of text messages or voicemails on Verizon and you will see 100's up to 1000's of users like you and me all experiencing the same issues. And not just with Windows Phone 7, but with there baby Driod and iPhone as well.
What really ****** me off is that Verizon loves to play the blame game or pass the buck game. Hard Reset your phone and that will solve the problem... Yeah Right. If this was our OS and we updated a driver that changed the OS in the background I can see that being the solution. But for the 100's or 1000's of users that go to work daily, check there emails and text daily, and haven't changed one thing on the phone... THIS IS UNACCEPTABLE!!!
Now I read an articile for someone extermely close to Microsoft stating that Verizon turned down Nokia's new 4GLTE phone because they have no faith in the operating system and I have to think that maybe behind the scenes Verizon is trying to force us off Windows Phone 7 platform with data issue behind the scene and try to get us all into the Droid Platform which they make 50% of the cash off the phone just like the iPhone...
This is a joke, and I am really starting to think about going to ATT and getting the HTC Titan or the new Nokia 900. I have already research a 3 party app that will allow you to backup and restore your phone. And just read that Microsoft just put out an ad for backup, restore and cloud backup programmers for this latest feature.
Verizon the games need to stop, Verizon you need to stand behind this Platform, Verizon you need to provide better service for all us 3G users!!!
TheJester77

Starting about 3 weeks ago, I stopped receiving text messages and even worse stopped receiving calls yet alone my voicemails. I have changed not one thing to my phone, everything is exactly the way it was before the issues arised. Now I have to trick my phone to receive my data by dialing into my voicemail... And then what do you know, 30 text mesages, 12 voicemails!!!
The voicemails wont even tell you the date or time stamp (the time the voicemail was received). After numerous *228 and talking with level 2 over the holidays, I see a huge article on multiple news sites stating Verizon is having data issues... Dropped calls, loss of data, no signal while all our phone keep showing full bars and 3g. Verizon stated its only happening on there 4gLTE system and not 3G but thats a load of crap.
All one has to do is a google search of loss of text messages or voicemails on Verizon and you will see 100's up to 1000's of users like you and me all experiencing the same issues. And not just with Windows Phone 7, but with there baby Driod and iPhone as well.
What really ****** me off is that Verizon loves to play the blame game or pass the buck game. Hard Reset your phone and that will solve the problem... Yeah Right. If this was our OS and we updated a driver that changed the OS in the background I can see that being the solution. But for the 100's or 1000's of users that go to work daily, check there emails and text daily, and haven't changed one thing on the phone... THIS IS UNACCEPTABLE!!!
Now I read an articile for someone extermely close to Microsoft stating that Verizon turned down Nokia's new 4GLTE phone because they have no faith in the operating system and I have to think that maybe behind the scenes Verizon is trying to force us off Windows Phone 7 platform with data issue behind the scene and try to get us all into the Droid Platform which they make 50% of the cash off the phone just like the iPhone...
This is a joke, and I am really starting to think about going to ATT and getting the HTC Titan or the new Nokia 900. I have already research a 3 party app that will allow you to backup and restore your phone. And just read that Microsoft just put out an ad for backup, restore and cloud backup programmers for this latest feature.
Verizon the games need to stop, Verizon you need to stand behind this Platform, Verizon you need to provide better service for all us 3G users!!!
TheJester77

My recent experience with Verizon wireless

Approximately two years ago, I decided to switch to Verizon wireless from another carrier because the company I work for has a corporate account with them and offers discounts to employees that have their personal accounts with VZW as well. I got a vanilla iPhone 4 and everything was going well until recently when I made the mistake of trying to upgrade my phone.
My first attempt to upgrade was two days ago. I entered the Independence, Ohio corporate store and wandered around a bit assuming a sales person would be around to see me soon. My main goal was to decide whether to upgrade to the HTC 8x or the Nokia Lumina 928 as I have a surface and I was interested in getting all my devices onto the same platform (Windows 8). After five minutes or so I detected a presence and I started describing the above to the salesperson who had appeared next to me. He stared at me blankly and flatly stated that he was just there to "check me in." He assured me it would only be 15 minutes or so, so I gave him my number and continued playing around with the test phones they had on display. Thirty minutes later, I was getting anxious watching what seemed like tens of employees wandering aimlessly throughout the store staring at tablets or talking with customers about seemingly unrelated topics (video games, weather etc...), I walked out with the thought that I would just upgrade online.
I went onto Verizon's website later that evening and attempted to upgrade. I got all the way to the point where I select my delivery method and selected pick up at store. I found the store I had visited earlier in the day and it said "Available for pick up in this store;" however, when I attempted to continue there was an error and it didn't allow me to complete the purpose. Seeing as many of us operate under the "I want it now" mentality, I wanted to avoid having to ship the device and thought that it should be easy enough to somehow get this transaction completed in person.
Next day I went to a different Verizon store in hopes it would be less busy. This time, I walked in and there were four guys sitting around in an empty store twiddling their thumbs with cigarettes strewn about the main desk. They asked what I had come for and I told them. They incredulously asked me why I would want a Windows 8 phone. I told them. They said they didn't have that phone because it was a "rare" phone. They then proceeded to train the "new" guy (4th guy doing nothing) on how to check inventory. When I asked them whether the Independence store had the phone they proceeded to describe to me in excruciating detail the "intricacies" underlying corporate vs self-owned branches and how they couldn't check the inventory of Independence due to it being the former. They then said I could upgrade with them and then drive thirty minutes to the nearest non-corporate store to pick up the phone. Sounds like a great solution.... right. I declined and left.
Later that day I returned to the Independence store and went through the same song and dance as before; however, this time I was determined to wait. I "checked in" with the fellow at the front and set in to wait. After about thirty minutes of watching "employees" mill around aimlessly heads-down, staring at tablets and wandering in and out of the "back room" someone called for "Tim" - my name is "Tom" - apparently the greeter had failed at his one mission of greeting customers and GETTING THEIR NAME RIGHT. I get that it's a similar enough name but at this point I was getting frustrated. I had spent upwards of 2 hours between store visits and web-form filler-outing simply trying to give Verizon more money. And it wasn't over yet...
"Tim" acknowledged the woman and she trundled over to help. I asked her whether the HTC 8x was free to upgrade to as that is the deal offered online and there is even a link online that allows you to "get this deal at your local store." She said she would have to check. After fiddling with her magic tablet for a minute or two she sorrowfully informed me that it was $99 dollars to upgrade to that phone in the store. She then ushered me to a kiosk and asked me to log into My Verizon account on there to see if the deal was available via that method. At that point she got a person involved who was presumably a "manager" who was standing in the midst of the store, arms crossed, scanning the sea of people hoping to buy phones interspersed with employees wandering around (heads down, staring at tablets, of course), and just generally looking important (or trying to). I said to him: so I can upgrade here but you can't just hand me a phone, I have to have it shipped to me? His response was: "Yup, sorry dude." Great. Fine, I say: I go through the whole process again and at checkout, the phone is 99 instead of free like I had seen at home. His response, "Oh, sorry man." Throwing up my hands, I left thinking - company discount be ****** - I was going to switch to a different provider.
By the time I had arrived at home, I had cooled off a bit and I figured I would just try the shipping thing again in order to avoid having to interact with these phone salespeople again. I went through the process, got my "free" HTC 8x upgrade - with the exception of the $30 "upgrade fee" of course - which covers three hours of a tablet-staring, empty-eyed salesperson's salary and completed my order. (NB: I went through the process of "verifying" my device so I could have the new phone shipped to a different shipping address cf. my billing address as I am out of town on business and won't be back at my home residence for another two weeks. This alternate address is a separate house - a real address - I keep in another city). Finally, I think, done and upgraded - won't have to deal with them for another two years.
Two hours later, I get an email saying my order was shipped. That was fast, I think at first with glee! Then I check the email... they had shipped the phone to my home address... the place I won't be for two weeks. Grumbling, I picked up the phone and suffered through the pain that is the Verizon automated phone system attempting to reach another human. Finally, I reach a bubbly gal' with a thick Southern accent (nice enough actually) who apologized and said she would sent in a change order to FedEx to get my phone rerouted to my current address. Ok I said, thank you for your help - should I expect a confirmation from FedEx? Yes, she said - expect it by the morning.
Fast forward to this morning where I'm sitting in a meeting and my phone goes off - incoming call from Irvine, California - strange. I return to my meeting. Fifteen minutes later, same number calls. I excuse myself from the meeting - this must be an emergency. I pick up: HI THIS IS AN AUTOMATED CALL FROM VERIZON WIRELESS WITH THE OPPORTUNITY FOR YOU TO TAKE A SURVEY. I hang up in disgust and return to my job. After the meeting is over, I get onto my computer to check the status of my phone delivery. Yup, as expected - happily on its way to my HOME address where it will either be returned to sender or left sitting on my doorstep for two weeks.
Great work.
-An Unhappy Customer. (AKA "Tim")

Man that was way to long....................!
First send a certified return receipt requested letter to the address on your invoice. Dispute the $299.00 then wait for the green receipt card to come back to you. Tell them exactly why you are disputing it. Photos don't match, not the phone you sent bac and all the problems you have had with your service, if you have contact names state them in the letter.
Make copies of the letter you sent, any corrospondence you received from them, invoices, etc. dates, times of phone calls, and go to a Small Claims court and sue them for all amounts in dispute. Add in the cost of the certified letter, loss from work fir going to court, filing fees, and make sure you have all your documents ready for the judge.
Do not elect arbitration from verizon at anytime just have your case heard in court. Do not settle with verizon unless they credit you the full amount you are asking for. The loss/damage phone scam is common with verizon just do a google search on it, print them out to show the judge it is questionable that you are to blame for the damage.
Its a scam from the vendor Verizon uses to collect these devices. Damage claims have to be filed by verizon if they are paying for the return back to them.
Also sue them in a State Supreme court for cutting off your service without following the fair debt collection act. You can dispute orally, but must write to preserve your rights.
Good Luck

Verizon Love Money

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