Verizon Rep telling me to find a different carrier?!

I tried emailing this to corporate but got tired of looking around for an actual email address, so hopefully I can get a response here..
Let me start off with saying, I signed up with you guys about 5 years ago for a short time, I brought both my phones home and was getting continuous dropped calls, so I took phones back before the grace period was up and went to Sprint. Since then, we moved to Arizona for a year, then recently came back to Missouri. Sprint wasnt working out for us for multiple reasons, so I wanted to go back to Verizon as I have heard good things about them. We moved back to the same AREA as we were before when we had you for a few days. Before I ordered I was assured we had coverage at our address. Shortly after we ordered service we were out of town a lot, and when we were home, every now and then we did get some dropped calls, I can live with a FEW dropped calls here and there, but in the last week or two it has been unbearable! I worked from home today and I could not stay on the phone for more than 2 minutes! This is ridiculous! So I called in a few days ago to see what my options were, the rep told me he opened up a trouble ticket and will call me back and go from there. I guess they called my wife today (when I gave them MY number to call back on) and they left her a voicemail, it got deleted so I called in about 30 minutes ago, wanted to know what the call was about, I dropped call on the rep, he called me back, he was transferring me to tier 2 or something, while on hold I dropped again, I waited 10 minutes and he never called back, so I then drive two blocks away so I wouldnt drop call again, and this time the lady pulls up my account and comes back saying since our area has MARGINAL coverage and if I dont want to spend $249 on a network extender that I need to shop around for a different carrier! Really?! You guys are willing to lose a customer that has 4 devices and would have been more, and bill being $220-$250 per month because you guys do not want to help resolve this dropped call situation?? I am confused on how any company would just tell me to go to a different carrier??? Sprint and I had our differences but when we were in Arizona, they sent us FREE OF CHARGE an extender because they didnt want to lose our 7 lines that we had with them. I am hoping the lady I spoke with was just a new hire or something and I really hope your company doesnt do their practice like that. What I am hoping for is that someone can call me back so this can all get resolved without me going elsewhere.
Thanks

The problem is no service or marginal service is not worth you paying for. Verizon actually gave you good advice.
Verizon is not Sprint. Sprint is bleeding customers so naturally they will give you a signal extender for free. They want to keep your account open and money flowing in.
Verizon sells their extenders. It only a business decision.
I would just look for another provider. However be aware Verizon may ding you for early termination fees per line up to $350 each.
The phones are not usable on any other provider so you have to buy new devices on the next carrier. So you will spend activation fees at the new provider. This is very expensive so you may want to buy the $199 extender versus over a few thousand dollars to switch.
A real pain but the choice is yours.
Good Luck

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To Verizon Reps,
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Where are they located in the Charge phone?
How would I use the Vector Fonts?
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3/31/2013
NickB_VZW (VZW Customer Support),
Oh well to bad for me because the Vector Font was NOT downloaded with my latest FP8 update.
As you described I went to Settings>Display Settings and the same four "old fonts" were still the only Fonts there. BTW, they were: Default Font, Choco cooky, Cool jazz, and Rosemary. NO Vector Fonts.
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JerryF
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Apparently I'm not the only person who's been fed conflicting information from various Verizon reps when it comes to coverage in Canada: https://community.verizonwireless.com/message/237079#237079
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Does it really matter if Verizon reps read posts?

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Can any Verizon Rep confirm that CBS Sports Network is now part of ExtremeHD?

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Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

>>Post removed for discussion of moderation; please review the Verizon Wireless Terms of Service<<
Edited by: Verizon Moderator

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Verizon Rep telling me to find a different carrier?!

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