Verizon Salespeople are LIARS
In September of 2013, I was contacted numerous times by Verizon salespeople. FIOS was new to the area and they were trying to entice new customers. I knew there was a possibility of a move in my future, so I specifically asked the salesman that I spoke with if there were early termination fees. He told me that if I moved to an area that had FIOS service and I chose not to continue with that service, that yes, there would be an early termination fee. However, if I moved to an area that did not have FIOS service, there would be no early termination fee. I am moving to an area that does not currently have FIOS service. I called today, May 3, to notify Verizon of an upcoming move and was told I have an early termination fee. I explained the situation and was basically told "too bad". I really don't appreciate the fact that the salesman "LIED" to me. I also asked to speak to a supervisor and, of course, there was no one any higher to speak with. She was as high up as they come. If a customer has a legitimate complaint and is not getting anywhere with the representative they are speaking with, there should be a supervisor available to listen to the complaint. I would never do business with Verizon again and as soon as my cell phone contract is up, I will definitely be switching carriers.
The door to door sales people do not work for Verizon. They work for a marketing company and get paid on commission for sales so of course they will tell you whatever you want to hear to make a sale. Always read your contract, Never take someones word for it.
Similar Messages
-
Even though Verizon mail settings are correct (Verizon agrees), no Verizon mail comes through on my iPad2. Other mail accounts not affected. Annoying pop-ups occur every time I open mail telling me settings are incorrect. Grateful for any help.
carriefromvalleyforge wrote:
.. Other mail accounts not affected. ..
Other providers set up fine on the device, Verizon's doesn't? A pretty good indication that this isn't an "Apple issue". -
No verizon cells phones are working in our area
No verizon cells phones are working in our area (Decatur-Spring City, TN) Is the network down? if so, when will service be restored?
I went in to the verizon store in Dayton at around noon and they said it would be restored but had no idea on a time frame. Apparently the tech had just gotten to the tower so he didn't really have a time frame.
-
ATT Customer service rep are liar and cheating public to join ATT U-Verse. Be aware!
ATT Customer service rep are liar and cheating public to join in ATT U-Verse with fake rate and fake installation fee! YOU will be charged at high rate and high installation fee. Be aware! I am the victom like many other customers! How we can protect ourselves? How we can get the money back? ATT just simply has been stealing money from their customers!!!!
See my response to you here:
https://forums.att.com/t5/U-verse-Account-Questions/Customer-reps-are-liars/m-p/4292312#M32731
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more -
My email password and my verizon account password are the same? Are you SERIOUS?
The other day I did something I never do, actually log into my verizon account. I hate the verizon interface, I'd rather stick pins in my eyes than use it, but every now and then I have to use it to handle a bill. So, of course the password that I remembered setting on it didn't work. So I jumped through the hoops to reset the password, conducted my business, and left the site, hopefully not to return for a year at least.
Lo and behold, the next time I tried to access my email (which I use Thunderbird for, and don't tell me it's not a supported client, it works fine, and no I'm not going to use Verizon's webmail interface), it won't accept my email password. Now, this password HAD always been distinct from my verizon account password. But...telling myself, "Oh no they didn't," I tried using the new password that I'd set for my online account. Surprise! It let me into my email!
Now, this morning, neither the new password nor my old email password are being accepted.
So, I have two questions, apart from the existential "why does Verizon feel the need to torture its customers like this":
1)Are they SERIOUSLY requiring you to have the SAME password for your email AND your My Verizon Account?
2)If, as I hope and pray, the answer to 1 is "hellz no", how can I change just my EMAIL password?
Anticipating a reply of, "No, it's just one password, because we've decided that's MORE secure, and your whole problem is that you're using Thunderbird, because ummmm somehow Thunderbird renders passwords into ancient Greek before it submits them and so it won't work, but of course some dull-normal client like Outlook WILL work, and don't ask me the details because I'm really not very technical, but apparently I'm technical enough to tell you that your client is no good"...Yes, the passwords are the same now. Verizon made a big push a while back to give customers a single login. They merged everyone's accounts, not because it is more secure, but because they think customers will find it easier. No, there is no way to change just your email password.
And no, there is absolutely nothing wrong with using Thunderbird. Many of us have it configured for verizon.net addresses, and it works just fine.
Wish I had a better answer for you...
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
My email page will crash and the message received is:Firefox can't find the server at us.mc844.mail.yahoo.com. Repeated reloading does not help. After a period of time from 5 minutes to an hour the site can be accessed and is Ok for several days. The the problem reoccurs several times in the same day. When my email provider is contacted they indicate no server problems.
Report your error messages so your peers, like me, can make suggestions..
Official recommendations are on http://help.yahoo.com/l/us/verizon/mail/ymail/basics/mail-12859445.html NOTE THE URL's Stick with them if using YAHOO. I have not found a newer recommendation for pop.yahoo.verizon.net that you mention, and the help page was updated this month.
Note some have had trouble with missing intermediate certificates so get encryption errors. Shouldn't happen (except if you are missing the root certificate, which is your responsibility), but can be fixed by installing manually.
Some have reported needing to specify [email protected] rather than just userid, I believe on the SMTP side. Normally you specify only userid and password without the @verizon.net. -
Poor data coverage in Wadsworth, IL What are Verizon standards, what are Verizon's plans.
Verizon customer since about 1988, ready to blow my top because I am paying for a data plan for years and years and get very spotty coverage at home. I have had big problems since 4gLTE was introduced, been patient for over 2 1/2 years and now just really want to stop hearing the 4G hype, and start actually seeing some bars of signal when I am at home, enough already. I did a speed test today after about 90 minutes of not being able to use LTE or CDMA for data and it's time for some answers. Speed test results: Download speed: 0.51 Mbps (yes thats a zero in from of a decimal) Upload is 0.17 (another 0 leads that number as well). I ordered a Samsung Galaxy Note 3 to arrive in a few days, and by god I just read in these forums that the phone does not pick up signal well. That is all I need. How about getting real about infrastructure in the Gurnee, IL area and north. I live less than 2 miles from Highway 41, why does nothing work here?
I have put phone to safe mode and no difference in signal. I am out of safe mode now and at -110dBm 4g. At least it is connected to LTE. Could customer service please open a ticket to check tower (s) affecting 1 mile south of Wadsworth,IL and I will check back in a day or two, when I also have the Note 3. I get so mad going to the Verizon store exactly 7.4 miles away, full signal there, just banging. Bet there isn't another tower any closer to me than that one the store uses to light up all their stuff.But this has been going on for over 2.5 years, just to re-iterate.
-
All Emails Sent to Verizon Email Addresses Are Blocked - Please Help
Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. -
I have been lied to by so many rep about me getting a Motorola turbo on the edge program. At first I was approve , then again they told me I weren't, because my phone has been hotine, I never were recall this. I never been so disgusted with Verizon,you always suppose to satisfy your customer because we are the reason they have a job. very poor customer service. Then make it so bad I had to three experience with supervisors, they love offering things you don't want especially offers that raises your bill. At this point I really thinking about canceling my contract and go with at&t better customer service, and better phone offers. VERY DISAPPOINTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Contact ATT Customer Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your price/installation problems. They are available M-F 8am-11pm Eastern time (also around on weekends, FB Twitter Social Media Managers), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more -
I wish I would have known how bad this problem is before I upgraded. Verizon is very much aware of the problem but says its not their problem. They sold me the phone fully knowing this problem existed and never mentioned a thing to me. I am furious! I've tried unregistering the phone, changing the password on iTunes, deleting the contact and re-entering it. The only way I can get a text through on this phone is by turning off imessage before sending a message every time or sending it from a non-iPhone.
Hi finsup317,
Let's get your text messages flowing! If you have access to your previous iPhone please ensure that it is connected to internet via WiFi so that changes will sync with you Apple ID. Now go to Settings>Messages>Move iMessage to off. If you have other Apple devices (iPad, iPod, etc.) registered to same Apple ID as your phone, you need to deactivate iMessage on all of them, otherwise your messages will continue to go to your Apple ID instead of your new phone.
If you do not have access to your previous iPhone go to http://supportprofile.apple.com/MySupportProfile.do Log in with your Apple ID and password. Select the product you need to de-register (your iPhone, for example). Click ‘Unregister’. You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
**Important ** by unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport -
Kin Twom Verizon and Microsoft are missing a great opportunity
To my mind the Kin Twom is a great feature phone with only two problems that really need correcting. First and foremost contacts need to be able to be saved away from the phone. Kin Studio needs to opened up to the latest Kin phones and not shut down at the end of January. Zune software needs to be modified to save contact information. Verizon needs to make My backup assistant work on the Kin phones. One of these things needs to happen in case your Kin is lost, stolen, etc. and to make moving to a new phone in the future easier.
The second problem with the Kin phone is the inability to organize contacts into some kind of groups. If you have the capability to store 1000 contacts in the phone, you need some way to organize them. Feature phones far less capable than the Kin already have this. How hard can it be to program this feature in.
I recently went looking for a touch phone that I could use without a data plan. It came down to the Pantech Crux, LG Cosmos Touch and the Kin Twom. The Kin Twom was the obvious choice for me. Where else can you get a feature phone with Wifi, touch screen and an 8 megapixel camera with flash and zoom, and music player?
Sure the interface takes some getting used to. But it is miles better than most of the Verizon feature phones. Those interfaces have not changed in years. The Kin is a windows interface (not quite Windows phone 7, but still good). People should stop comparing it to a smart phone. That's not what it is. It lies somewhere between a feature phone and a smart phone.
I also liked the original Kin phones with the social networking features. Some of these features were really unique. I read all the reviews that said the phones failed because the data plan was too expensive. That's not the phone's fault, it is the fault of Verizon marketing. A social networking phone with the ability to save photos and contacts info up in the cloud was really unique in the feature phone market. Both Verizon and Microsoft have really screwed this up. They have a product that could truly impact the feature phone market for years. Frankly there a lot of people who don't want/need a smart phone. Instead those of us with Kins are having the come up with workarounds for the contact problems and watching the unique features of the phone being stripped out by Verizon/Microsoft. SadWhat everyone said here is right on the money. Simple fixes, none of these are new to phone technology, nor are they absent from any other feature phone, but they would do wonders for the Kin phones. Like technobody said, the exact 3 phones were in my considerations, and for the exact same reasons, i didn't even hesitate to snatch up the Kin Twom. There are so many things you did right about this phone, the actual phone is a gem. It just has a few issues to be addressed.
For me, it boils down to 4 or 5 major issues that weren't addressed either in the beginning, or during the original to M model transition, that if they were fixed, 90% of its problems would be fixed:
contact transfer/backup (backup assist is verizon's own program, but because of the original loop, wasn't needed for this phone, and when re-writing this phone's software for feature phone release, somehow this slipped through quality control/testing)
volume keys locking upon phone lock
groups for contacts: ability to make and select contact groups, especially for mass texts, or easy access to contacts when the contact list gets very large and bothersome to scroll through. also to be able to select both the entire group, or go through and add 1-by-1 contacts from within the group (in other words, not exiting the select 'menu' until it is user-commanded to do so)
Messaging: ability to select individual messages and manage them, such as delete, forward, resend, view details, etc, as well as ability to select emails from contacts when adding to a sender. Additionally, being able to send quick-texts (user-saved, like in other feature phones), and having the keypad on the touchscreen appear as a slide-up/down functionality (think, cosmos touch design), so you can at least type when the phone is closed, for quick replies (w/ added predicative text). Afterall, the Kins were designed as messaging phones..so how does it not have predicative text (T9, iTap, etc), and not have any ability to text with the phone closed?
ringtone rename/deletion/organization into default groups of melodies/alerts/alarms, as well as a vibrate only setting for sounds (along with fixing the alarms to vibrate when phone is set to vibrate) -
WHY VERIZON CUSTOMER REPS ARE ANSWERING DIFFERENTLY? MAKE UP YOUR MIND VERIZON!!!
Everytime I see some thread that Verizon REP answered, have different answers.
Why is that? And Why are they answering some non-related answers?
This is TOTALLY **bleep**. You Verizon SHOULD make up your mind!!!JaySW wrote:
I don't know about this whole thing anymore. One person says one thing differently and then another says something else different. I just want to know what one has to do to prepare for the iPhone. One person said to me that in order for you to get the iPhone and you don't have Data currently, you have to change your plan before you can order it, otherwise the order process will be screwed up. Another says you can change it AFTER you order the iPhone. I just don't know anymore.
You should be able to add it AFTER you order the phone. When I switched from my Samsung Flip-Phone to my BB Curve like four years ago I ordered it online and then switched what I needed to after I got my blackberry like two or three days later (got lost in mailing)
However, with a question like this you'ld probably be able to call VZW Customer service and find out. I imagine they'd have an answer since when they released by pre-order the Droid line of phones there were a lot of people who switched up from "dumbphone" to smart phone.
Hopefully this helped some. I'd try calling Verizon though! -
Att vs. verizon and what are the termination charges for switching
What are the early termination fees? I have a total of 5 lines 2 are out of contract 3 will be out of contract june 2015. AT&T has offered me unlimited txt talk and 30 gb of shared data as well as 5 new iphone 6's for a grand total of $205 a month!!! plyus tax of course and that price is locked in no contract either. i may have to switch carriers my bill now is almost 300 a month with only 2 iphones and 3 basic phones. just dont know what those termination fees would be.
asheldon6 wrote:
What are the early termination fees? I have a total of 5 lines 2 are out of contract 3 will be out of contract june 2015. AT&T has offered me unlimited txt talk and 30 gb of shared data as well as 5 new iphone 6's for a grand total of $205 a month!!! plyus tax of course and that price is locked in no contract either. i may have to switch carriers my bill now is almost 300 a month with only 2 iphones and 3 basic phones. just dont know what those termination fees would be.
Assuming the 3 line are smartphones the ETF would be $600 total. Basic phones would be $300. An sorry you were lied to by at&t. That's price is not taking into account the cost of the phones.
30 GB $130
5 Line $15 each=$75
total $205
However you also have to pay for the phones. Assuming the cheapest iPhone 6 and assuming you chose the 24 month payment plan that's another $135 a month. So $340 total. And you'll have to pay the sales tax on those phones upfront or on your first bill. What the sales tax on $3250 in your area? -
Since Frontier bought Verizon, my graphics are missing in my email. Why?
Since the change in ownership, my email is drab black & white mostly.
There is very little color. Also, there are no boxes to check to move an email to a folder. Each email must be opened and then it can be sent to a folder. If I use IE, the email is very colorful and the check boxes are there, so I don't think it's a problem with Frontier. Any ideas?Hey bud, in order to erase you have to scratch from right to left same as space but opposite direction
-
Mail delivery from Verizon is SLOW - are there issues?
Sent an email yesterday morning at 8.07am Eastern which was delivered yesterday at 10.07pm Eastern. According to the header info it appears the mail reached the verizon server at 7.07.16 Central and was delivered from Verizon to the recipient mail server at 21.07.37 central, just over 14 hours.
I guess this explains why some people have been complaining that I have been giving them late delivery on requests for info.
Was email down yesterday for some hours or were there even any reported outages, if so I never saw anything on it.
Return-Path: <[email protected]>
Received: from vms173019pub.verizon.net ([206.46.173.19]) by
was1-mh213.smtproutes.com [(10.21.46.106)] with ESMTP via TCP; 23 Feb
2011 21:07:37 -0600
Received: from d930 ([unknown] [96.233.xxx.xxx) by vms173019.mailsrvcs.net
(Sun Java(tm) System Messaging Server 7u2-7.02 32bit (built Apr 16 2009))
with ESMTPA id <[email protected]> for
[email protected]; Wed, 23 Feb 2011 07:07:16 -0600 (CST)
Message-id: <1C027B9A406E49C5ABBD8B254B95D6A5@d930>Hello viafax999,
Sorry for the trouble with your email. I sent you a private message.
Thanks,
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
Maybe you are looking for
-
How do I stretch an image in Adobe Photoshop CS?
I downloaded a set of picture frames and I want to stretch one to fit a picture of my dog. How do I stretch it....I don't mean image- >size, but getting "handles" on the selection and manipulating it. Thanks in advance.
-
Hello, Has anybody found a solution for the extreme heat generated by HP ENVY 17. Thanks, Sanjay
-
Calling functions in a package from jdbc
I am trying to call a function in a PL/SQL package from a java program using JDBC. Is this a valid option? The statement I am using is the following: stProc = myconnect.prepareCall ("{? = call process_monitor_pkg.open_sod_cursor}"); I am receiving th
-
Cannot extend package in PI 7.1 (new installation)
Hi everybody, sorry for this question, but how can i extend a package in PI 7.1. I have created a package ZSP_Test. In this package i try to create a program but without success. I get the message: Cannot extend package ZSP_TEST. My Package Propertie
-
At this moment I'm running a G5 PPC and CS2. A client offered some work that involves using some of his former ad agency's CS4 InDesign files so, without reading the fine print, I purchased CS5 which, to my chagrin, won't run on a G5. Since I'm alrea