Verizon to put some limits on unlimited data (Windows Phones)

Duplicate content, please see: https://community.verizonwireless.com/message/1116018#1116018

jmz768 wrote:
I started my plan in July 2012. It was 450 minutes with unlimited data. In June 2013, the company I was working for asked if I would agree to put my phone on their business account so they wouldn't have to continue paying my bill separately. Before agreeing to do so, I spoke with a Verizon rep and asked what would happen if I left the company. They said I would revert back to my original contract, including the data plan. I was sure to ask specifically about data, knowing how they're trying to get everybody off of unlimited.
Fast forward to last Friday. I left my job, so I called Verizon to transfer control back to me. When I checked my account online, I found that everything was as it originally was, except for, you guess it, my data. They had dropped me down to a 2GB plan. I've spoken to three different reps, a supervisor, and did on online chat, and still can't get anybody to make things right. I did get one rep who said he'd put in a request to the "offline team" and that I should get a response within 48 hours. It's been three days and nothing yet. I even agreed to accept the 6GB plan I know they were giving out to unlimited plan holders, and the rep said he'd include that in the request.
It's absolute ** that they honored the original terms of my contract as far as minutes, texts, and expiration, but then cherry picked my data and stole it away after ensuring me they wouldn't.
A) Verizon stopped offering unlimited data in July 2011 so it would have been impossible for you to have started plan in July 2012 with unlimited data.
B) Once you transfers control to the company you worked for the account stopped being yours. Thus when you went back to controlling your account you are a new customer. You're lucky they didn't make you switch the More Everything.
Unlimited data is going away soon enough anyway. Data is not part of the contract anyway.

Similar Messages

Is Verizon limiting my unlimited data plan?

I have an unlimited data plan. However, recently it seems like my browser, youtube and netflix apps are all running extremely slow (or not at all at times). I have a friend who is with AT&T who also has an unlimited data plan but when he hits a certain amount of data, AT&T "dials back" or slows his data functionality, making apps and all things that relate to data usage run slow. Does anyone know if Verizon does that as well?

Do you have a 3G or 4G device? If 3G, then yes, most likely you are being, 'Network Optimized'
Network Optimization

Has anyone else run in to the dishonesty of Verizon when it comes to keeping unlimited data?

I have been a Verizon customer for about 20 years.
I heard about people saying that their customer service was no good, but I personally haven't had problems with them.... UNTIL NOW :-(
When they stopped offering the unlimited data plan I was disappointed, but I followed the what I was told and purchased the phones for the full price so that I wouldn't loose my unlimited data.
When I went into Best Buy the rep told me about an alternate upgrade that I could do and upgrade a phone on my plan and switch it to my phone number. That way it will show that I never did an upgrade on my personal line. So I went along with it making it clear that I didn't want to loose my unlimited data. When she entered the information in the software would let her override something there and she called Verizon customer service. The representative assured me that it was standard procedure and that the unlimited data would be retained with no problems.
3 days later. it wasn't resolved and even though my line shows that it has not been upgraded the plan was changed. Another "ticket" was submitted and denied. Basically they just deny tickets without reviewing the specifics. I then spoke to another representative that said there should be no problem and that they see this type of situation all of the time. She submitted another ticket requesting the unlimited data to be put back on my account. I didn't hear anything from anyone.
2 weeks later they I talk to another representative that tells me the same thing there shouldn't be a problem the previous representative submitted the requests improperly and that he has dealt with this before and that it should go through no problem. I had no choice, but to trust that this person knew what they were talking about, they kept telling me that there was nobody else I could talk to that it will go through.
I had to leave the country for a couple of weeks. I come back and my account is still incorrect. So I call again. This time I talk to Gyann (removed)... he said that he again "knows what he is doing" he is putting the request it and that he will make sure that he takes care of me. I also talk to his supervisor Sander (removed). Who assured me that he would follow up with the submitted request and would call me back agh 10:30am eastern time to make sure everything was going through. I waited for the call.. no call. I called Sander at later that day only to get a voicemail.
I then called customer care again and they told me that in the notes Sander wrote that he called me and wasn't able to get a hold of me. There was no message on my phone and no missed calls in my call log. when did he try to call? Standly (removed) told me that the person that could escalate my issue is the supervisor that I have been dealing with, Sander, who I can't get a hold of and isn't calling me back. Otherwise he is going to have to start from scratch. I asked how I am supposed to escalate an issue wight he same person that i was dealing with if they generally don't give out direct numbers and every customer service rep "will see the notes".
Here we go waiting more time tomorrow dealing with this again.
Point is Verizon doesn't care about their customers. They make it difficult to correct any problems, but are sure on top of it when it comes to billing someone when they never agreed to the plan.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

flip4uina2
They care about customers, but unfortunately, they don't, and won't, care that you lost unlimited data. You will be the second person in two years that I've seen have unlimited data reinstated. They will do anything in their power to keep it away from you.

Verizon mades changes in the coding and now Windows Phone 7 is having data issues!!!

Starting about 3 weeks ago, I stopped receiving text messages and even worse stopped receiving calls yet alone my voicemails. I have changed not one thing to my phone, everything is exactly the way it was before the issues arised. Now I have to trick my phone to receive my data by dialing into my voicemail... And then what do you know, 30 text mesages, 12 voicemails!!!
The voicemails wont even tell you the date or time stamp (the time the voicemail was received). After numerous *228 and talking with level 2 over the holidays, I see a huge article on multiple news sites stating Verizon is having data issues... Dropped calls, loss of data, no signal while all our phone keep showing full bars and 3g. Verizon stated its only happening on there 4gLTE system and not 3G but thats a load of crap.
All one has to do is a google search of loss of text messages or voicemails on Verizon and you will see 100's up to 1000's of users like you and me all experiencing the same issues. And not just with Windows Phone 7, but with there baby Driod and iPhone as well.
What really ****** me off is that Verizon loves to play the blame game or pass the buck game. Hard Reset your phone and that will solve the problem... Yeah Right. If this was our OS and we updated a driver that changed the OS in the background I can see that being the solution. But for the 100's or 1000's of users that go to work daily, check there emails and text daily, and haven't changed one thing on the phone... THIS IS UNACCEPTABLE!!!
Now I read an articile for someone extermely close to Microsoft stating that Verizon turned down Nokia's new 4GLTE phone because they have no faith in the operating system and I have to think that maybe behind the scenes Verizon is trying to force us off Windows Phone 7 platform with data issue behind the scene and try to get us all into the Droid Platform which they make 50% of the cash off the phone just like the iPhone...
This is a joke, and I am really starting to think about going to ATT and getting the HTC Titan or the new Nokia 900. I have already research a 3 party app that will allow you to backup and restore your phone. And just read that Microsoft just put out an ad for backup, restore and cloud backup programmers for this latest feature.
Verizon the games need to stop, Verizon you need to stand behind this Platform, Verizon you need to provide better service for all us 3G users!!!
TheJester77

Starting about 3 weeks ago, I stopped receiving text messages and even worse stopped receiving calls yet alone my voicemails. I have changed not one thing to my phone, everything is exactly the way it was before the issues arised. Now I have to trick my phone to receive my data by dialing into my voicemail... And then what do you know, 30 text mesages, 12 voicemails!!!
The voicemails wont even tell you the date or time stamp (the time the voicemail was received). After numerous *228 and talking with level 2 over the holidays, I see a huge article on multiple news sites stating Verizon is having data issues... Dropped calls, loss of data, no signal while all our phone keep showing full bars and 3g. Verizon stated its only happening on there 4gLTE system and not 3G but thats a load of crap.
All one has to do is a google search of loss of text messages or voicemails on Verizon and you will see 100's up to 1000's of users like you and me all experiencing the same issues. And not just with Windows Phone 7, but with there baby Driod and iPhone as well.
What really ****** me off is that Verizon loves to play the blame game or pass the buck game. Hard Reset your phone and that will solve the problem... Yeah Right. If this was our OS and we updated a driver that changed the OS in the background I can see that being the solution. But for the 100's or 1000's of users that go to work daily, check there emails and text daily, and haven't changed one thing on the phone... THIS IS UNACCEPTABLE!!!
Now I read an articile for someone extermely close to Microsoft stating that Verizon turned down Nokia's new 4GLTE phone because they have no faith in the operating system and I have to think that maybe behind the scenes Verizon is trying to force us off Windows Phone 7 platform with data issue behind the scene and try to get us all into the Droid Platform which they make 50% of the cash off the phone just like the iPhone...
This is a joke, and I am really starting to think about going to ATT and getting the HTC Titan or the new Nokia 900. I have already research a 3 party app that will allow you to backup and restore your phone. And just read that Microsoft just put out an ad for backup, restore and cloud backup programmers for this latest feature.
Verizon the games need to stop, Verizon you need to stand behind this Platform, Verizon you need to provide better service for all us 3G users!!!
TheJester77

Why is Verizon dragging its feet in the release of Windows Phone 8.1 for Nokia Lumia 822 and other phones?

I went to the Windows site and they sent me to the Nokia site. Nokia said it was a Verizon problem. Everyone seems to want to pass the buck. I suppose Verizon is going to blame it on either Nokia or Windows.

"I'm willing to bet there are way more Lumia users out there that really don't care if they get the update or not."
Really?! Apparently, you're not reading many forums. The number of forum users wanting WP8.1 on Verizon's site alone outnumbers those of you claiming that "no one really cares." From these forums alone, I know of about 6 users (you included) who claim not "to care about the update." Whereas I can count at least 6 times that number who claim otherwise. And that is just in these forums.
Regardless of the update, my complaint is not about "getting the update" or even so much the amount of time to get the update. My complaint is the total disregard, carelessness and outright rudeness Verizon has for its paying customers by not informing us on ANYTHING regarding updates. Even if Verizon were to just come out and say, "We are working on something, but due to legal reasons, we cannot discuss it," at least that would be some sort of acknowedgement of our questions regarding these updates. But to dismiss us, and ignore our pleas for information is just plan rude and not very good customer service.

Upgrade to iPhone 5 and keep unlimited data.. will this work???

Here is my situation..
The wife and I upgraded to the iPhone 4's right when Verizon got them, and got the unlimited data plan. Now as I understand it, to upgrade to the iPhone 5 directly, I have to choose a new plan since unlimited is no longer offered, or I can purchase a new phone at full retail or from a 3rd party and still keep the unlimited.
Now, we have been planning to get 2 more lines for our oldest sons this year. Our current plan is in my wifes name. I think I should be able to start a NEW account in my name, order 2 iPhone5's with the shared plan and get them all activated. Then simply switch phones.
I see no problem with doing this.. but there may be some fine print somewhere.
Any and all input is appreciated. Thanks!!

Ok here is what you do. get 2 new lines and get the iPhone 5 for those 2 new lines.then move the iPhone's 5 to y'all's lines. then give your kids yalls old iphones this should work anything else may make you lose your unlimited data. for the 2 new lines yes you will have to day for data..
Hope this helps

Why did I lose my unlimited data plan when 2 co-workers didn't when they upgraded?

I recently found out that 2 co-workers updated their phones back in Oct. 2013. They purchased new phones under contract on lines available for upgrade at that time. After the purchase, they both switched the new phone to another line of theirs with the unlimited data plan. They continue to get the unlimited data plan on these older lines even though they switched the new phones to these older lines. I purchased a phone for my son back in Dec. 2012. His line was not available for upgrade at that time. I upgraded my husband's line with the new phone and then they switched it to my son's line. I was told that I would no longer be able to get the unlimited data on my son's line now. I asked why, I wasn't upgrading his line but the other line and they said once I switch the new phone to my son's line it automatically removed the unlimited data. They told me nothing they could do because Verizon was trying to eliminate the unlimited data plans. Dec. 2013 I went to get my daughter a new phone. Her line was available for upgrade. The Verizon employee also asked if I wanted to upgrade my son's line since it was available for upgrade. I asked about the unlimited data and how I lost it on his line before. I asked if I could upgrade his line and then move the phone over to my daughter's line and keep her unlimited data. The Verizon worker told me no. Said anytime you purchase a new phone, it will not allow the unlimited data to be kept, that any phone under contract removes the unlimited data even if the new contract is not originally purchased under the line switching to. Both of my co-workers were able to to upgrade on one line, switch to line that still had unlimited data and keep it. Why? I'm so upset over this difference. I phoned Verizon at the worker stated that it could not be done. He was nice but could not understand how one was able to do it and I couldn't. One of the people who did upgrade and kept the unlimited data said that the employee at the Verizon store told her that they couldn't do it that why--keeping the unlimited data because they would get into trouble and possibly fired. She said she came home called Verizon and Verizon at the 800# did it for her. I feel like I was done wrong--I should have never lost my unlimited data when I switched the phone to my son's line in Dec. 2012 nor my daughter's line Dec. 2013. They did offer me the 6 gb data for my daughter at 30.00, but my son's could not be done that way since it had been back in Dec. 2012. So I am being charged 30.00 for 2 gb. I have until Jan. 15 to return her phone for a refund, except the 35.00 restocking fee. I am thinking about doing this because so dissatisfied. Someone needs to check into this matter...should be no difference in customers. This is not hear say,,,,it came straight from the people themselves. They know what they have--they have unlimited data and both received new phones in Oct. 2013 under lines available for upgrade and switching to line unavailable for upgrade at that time. Some please help me to understand why? If it can be done....I should be able to get it too. Verizon should address this issue and treat all customers the same!!!! Thanks

If you didn't get a subsidized upgrade on the line with unlimited data, you should have been able to keep your son's plan and just activate the phone on his line. The line you used the upgrade from will no longer have unlimited, but if you just had a basic phone on that line it wouldn't matter. I would return the phone, and then order a new one either online, over the phone, or in a Verizon corporate (not a "reseller" or "authorized retailer"). That is the only reason I can think of that you would have to lose the unlimited data. Also, be sure the contract/upgrade date is reset, before leaving the store if possible. I know sometimes the returns don't get processed and reported to Verizon right away, and you don't want to find out in a week or two that the return wasn't processed by the 15th. Good luck to you! :)

I have old unlimited data plan and insurance and just broke my Google Nexus 1. If I send it in, will I get a refurbished Nexus 1?

I have old unlimited data plan and insurance and just broke my Google Nexus 1.
If I send it in, will I get a refurbished Nexus 1?
I was told by a friend that they no longer supply those and if I break it, the insurance will give a crappier phone since they no longer have Nexus 1s.
Is this true? If my phone is no longer properly insured is there a way to cancel/reimbuse my insurance/verizon account since it's worthless if they don't give the same model to replace it?
Second question, if I buy the contract-free moto X at full retail, can I use that for my account without losing the unlimited data and then dropping the insurance?

Ann154
How come so many people on this forum are having trouble doing that? They get a new phone, pay full price, call to activate, the rep accidentally removes unlimited data and then says, "Sorry, I can't restore that." It's then up to the customer to find someone here to deal with problem and with no assurance it will be restored properly (one person lost his global unlimited data, only domestic unlimited was restored.)
I plan on keeping my unlimited data, purchasing phone full price; what is the best way to make sure it is done properly? Go to the VZW store? I does seem most people having problems did it online or by telephone.
Thanks.
extremus

Unlimited Data Usage - Why is this now gone?

So I have been a long time Verizon wireless subscriber, and have had unlimited data usage for a long time as well. Now that I upgrade my phone, I am no longer allowed to have that? What a joke. The data usage does not take up that much data to run for subscribers and to take away that ability seems like yet another scheme to shake more money out of us.
Why not do something good for your customers instead of forcing us to pay more for less? Thoughts?
Also, just a note....I upgrade my phone and my wife's caller id gets all screwed up? What is that all about? Several phone calls with tech support and I have to wait again to see if it gets resolved.

The unlimited data plan was gone for new customers starting in July 2011. For existing customers it ended when they added the Share Everything Plans. If you purchase a new phone at the subsidized two year contract price, you are agreeing to the new contract terms and conditions. That includes only the tiered data plans either the individual tiered or the Share Everything Plans.
If you truly want to keep your unlimited data plan, you need to purchase the phone at full retail price or use the Device Payment Plan to split the cost of the phone across 12 months of payments.

Anyone else notice Verizon's complete disinterest with Windows Phone?

I decided to take a peek through Verizon's facebook and Twitter pages for a quick minute, on the day that Verizon announced pre-orders are available for Windows Phone, they took to twitter and promoted that there is a new droid coming on the 13th and to get sneek peeks of it. Followed by tweets everyday with the tag #droidoes, why doesn't verizon put this kind of effort into windows phone instead of just a new droid every 2 months? I want more than just 2 mid range windows phones for the same price as most higher end models.

Agreed.
If Verizon personnel in charge of phone procurement ever bother to peruse their Windows Phone forums, they'll know why they might be receiving lukewarm, nay, tepid response to Windows Phone 8 on their network. The days of perceived cautiousness because of the Kin debacle should've been over with and forgiven on the introduction and overly positive reception of WP7 of the HTC Trophy. For Verizon to continue the throttled reception of WP8 with a half-hearted selection of Windows Phone 8 devices is a disservice to their customers.
If you're listening Verizon, this is not a chicken and egg argument. You found a partially interested audience to your WP8 launch because you put forth a partial introduction to WP8 phones.

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

Unlimited Data with Limited Talk and Text

I have to say that I'm disappointed in Verizon for not recognizing the people that do not talk and text a lot but do use their phone for data. I pay a lot of money to Verizon mostly for services I don't use all that much. I would like to see a plan that takes us other folks into consideration and have an unlimited data plan with some type of limited talk/text. I hate texting although I do a small amount of it and I don't talk much on the phone because I talk all day long for my job and become a hermit after work. I've been a loyal customer and would like some type of recognition of being in the minority group that is the opposite of most folks. If Verizon would look at my usage, they'd see exactly what I'm talking about.

I do understand why you might be upset that there is no unlimited data anymore, and I know that you are probably wondering why it is no longer offered, and I would be more than happy to explain it to you. As you know, things are not like they used to be and our world is very fast paced. With Technology increasing everyday, the standard of that technology is also increasing. With the standard of the things that use data increasing, that amount of data that those things use are also increasing. As you know, we live in a Technological World, and the amount of people that are using data grows tremendously each and every day. When you combine these things, the network can become congested. If you have ever driven in heavy traffic, you know that you get nowhere fast. Well the Cellular pathways are the same as rush hour traffic, combined with school letting out. In that situation, you wont go but a few inches an hour, and if everyone was able to get Unlimited Data, that is what would happen to cellular speeds. Other companies offer it because they do not have NEAR the amount of peoplet that Verizon has on their network, nor the speeds.

Verizon CS took away my unlimited data on GS3 that I preordered

There was a lot of talk regarding Verizon doing away with unlimited data plans during this past summer. So, when the Galaxy S3 was announced on Verizon and the preorder was possible before the elimination of unlimited data, I preordered five (5) Galaxy S3 phones to upgrade existing lines on my account. As with everyone else, I made sure to call in and confirm that my unlimited data plan would carry over (grandfathered) to the Galaxy S3.
After receiving the phones by mail on the release date, I activated 4 of them by phone with a customer service agent. Just as mentioned all along, those 4 phone lines kept the unlimited data package - even up to this day. The fifth phone, we took it to the store to have some data transferred from the old line. I assumed it would be the same with this line regarding unlimited data being grandfathered. I just realized a few weeks ago, that this was not the case when checking my online account (yes, I should have checked at the the time, but didn't think I needed to). The person at the store that activated the phone did something to downgrade my data plan on that fifth phone line to 2GB plan.
No matter how many times I talk with the store manager or call Verizon CS number, no one is willing to put my unlimited data back on. Half the time that I call Verizon CS they say that they will fill out inactivation pricing requests. Of course, I call back to find out the results and they either tell me I was denied or no one ever put in a request!!! The other half of the time I call in to speak to them about this, they keep on telling me that I wasn't supposed to have gotten unlimited data carried over to the GS3. If this is the case why did my other 4 lines keep the unlimited data as well as all my other friends that preordered the GS3???!!!! Even my order confirmation through email for the 5 phones that I purchased list the unlimited email and web feature (screen shot posted).
Help would be greatly appreciated!

My husband and I wanted Verizon's version of the Note but jumped on the GS III so we wouldn't lose our unlimited data. I know exactly what you're talking about. If the store manager doesn't help you, I'd find out who the district manager is. If that doesn't work, I'd search the internet and keep moving up the ladder. I've been pleased with Verizon's customer service, but this is WRONG.
I had a similar issue with my car and my husband wound up going to the President of the company. The parts were delivered and car repaired within one week, after three months of dealer excuses.
I really liked my GS III. I've recently upgraded to the Note II and it's the best phone I've ever had. I made sure I didn't lose my unlimited before I upgraded and check it frequently. I upgraded another line on my account and put the new phone on my number. Next time, I'll have to pay full price. It will be well worth it to keep unlimited.
Good luck to you.

Verizon Steals Vets Unlimited Data Plan & Veteran Discount

Whats to stop me from Filing an FCC Complaint?
1. I was promised I was qualified for Edge Program this last Nov. Waited a couple days and went to the Verizon store on my birthday to get my new Note4 and get on Edge. At this moment the sales guy said i didn't qual. because I had a late pmt within 6 months. I of course was very upset and called Verizon to verify and sure enough they admit the initial sales people were wrong and i didn't qual for Edge.
Great birthday right!? Couldn't get worse right? Wrong, I was lucky enough to find the worst barber in town...terrible haircut!
2. Ok so now I've conceded to suffering with my troublesome Droid M, I figure i will finally get tech support on this. 3 days later i receive a replacement and 12 hrs later i realize this one is just as bad as the previous. I call back tech support, get transferred to a second tier supervisor who states that the issue with the phone is either Me or the phone case. She insists that before she will allow a replacement i must use the phone without the case for a couple weeks. WTH!? I ask well ok, Im tough on my phone so if this one breaks because it has no case do i pay or verizon for deductible. I do she says. Arghh! Are you kidding? I seriously looked around to see if there was a camera and if i was being Punked, of course not.
So I do it, actually has been several weeks and same issues, Called tech back and guy there says he's nvr heard of any reason why a phone case wld be the issue. He says that every time tech support has to send a phone back it looks bad on them and thats probably why she lied/sidelined me. He was helpful got me scanned for a virus, found one and hard reset. Sadly same issues but now i have a replacement.
3. During this whole ordeal trying to sort out my Edge fiasco and phone support it brought to my attn. that my grandfathered plan with unlim. data was stopped and i was put onto an expensive 10g phone plan during the time i was trying to get the edge program in Nov. Well now its Feb at the point so of course its too late they say to fix the problem! Has to be done within 15-30 days, so within the billing cycle...convenient huh? Okay so I can submit a review to change it back so i do. Denied, says its denied because its passed the 15-30 day period. Wait!, I had to submit the review to override the 15-30 day timeframe yet review is denied for the very same reason!
4. I am told while trying to fix above issues about a week ago that Verizon decided to take away my veterans discount of 15%. Apparently this happened several months ago. They wont back date they won't retroact it. In fact to reapply for this discount I was told to go online to verify for it.
Guess what? Vets can't verify online. In fact as I was just told today We Vets have to bring a dd214 or vet advantage card down to a Corp. Verizon store so they can copy then fax it to somewhere. Then after a couple weeks it will be applied to the following billing cycle. Not prorated or retro discount here either...no surprise.
Verizon still refuses to make good on false promises of Edge program, Fixing their error on changing my phone plan, and reinstating my Unlit. Data plan i have had for the last 8 yrs.
Has anyone else out there had similar issues or is it just me Verizon seems to hate?
I wld have left Verizon months ago after the Edge issue but sadly phone reception here is bad without them. Also Im very stubborn and I won't quit until Verizon makes this right!!

Obviously nothing is stopping you from filing an FCC complaint. Does not mean it is a valid complaint, though.
1. You had a late payment and therefore did not qualify. Additionally, had you actually completed an Edge agreement, you would have lost your unlimited data as it is not allowed under Edge.
4. Verizon occasionally requires re-certification of discounts to confirm that the discount is still valid. This has been the case for a couple of years now and is stated on the discount page. Additionally, you can do so online HERE and HERE.

Verizon to put some limits on unlimited data (Windows Phones)

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